Our experience with KwikEngage has been absolutely seamless. The platform is intuitive, efficient, and has genuinely helped us connect better with our customers. But what truly stands out is the exceptional support we’ve received from Riya — she’s always proactive, patient, and ready to help at any time. Her consistent guidance has made our entire setup and optimization process so much easier. Highly recommend KwikEngage for any brand looking to simplify customer engagement and boost performance — and a special thanks to Riya for being such a reliable partner throughout!

I had a word with rahul kumar from kwikengage support team, He recently helped me resolve an issue where my newly created segments were not appearing for my WhatsApp campaigns. He also provided excellent assistance and clarity on how to properly create segments and how to enable the "Type STOP to unsubscribe" option. Rahul was very polite and professional throughout the interaction, and his guidance was clear and effective.

I was having some issues setting up my WhatsApp automation flows. Rahul Kumar from their KwikEngage support team went above and beyond to help me out. Not only did he solve the problem quickly, but he also followed up multiple times to make sure everything was running smoothly. Big thanks to Rahul for making the entire experience seamless.

KwikEngage is a great WhatsApp marketing solution for eCommerce websites. The platform is easy to use and has really helped us in improving our customer engagement. A special mention to Sweety Rai and her team for being extremely helpful during the setup process and for clearly explaining all the features. Excellent support and smooth onboarding experience! Highly recommended.

KwikEngage has been a game-changer for our business. The WhatsApp integration works flawlessly from automated cart recovery to sending order updates, everything runs smoothly. I’d especially like to appreciate Riya from the support team she has been super helpful, patient, and quick to respond whenever we faced any issues. Her guidance made setup and troubleshooting very easy. Highly recommend KwikEngage to anyone looking to boost customer engagement and sales through WhatsApp!

Our experience with KwikEngage has been incredibly positive. The platform has proven to be a valuable tool in helping us drive customer retention and engagement with ease. Its features are intuitive, well-designed, and aligned with real business needs, making it easy to integrate into our daily workflows. A big part of our successful adoption goes to Shani, whose support has been exceptional from day one. His proactive communication, clear guidance, and timely follow-ups ensured that we were always on track and making the most out of the platform. He took the time to understand our goals and tailored the onboarding and support process to fit our team’s needs perfectly. Together, KwikEngage and Shani have made a meaningful impact on our customer engagement efforts, and we truly value the partnership. We look forward to continuing to grow with the platform and the team behind it.

We’ve had a great experience working with KwikEngage. Our CSM Shani, has been extremely helpful right from the start—guiding us through the integration process seamlessly, setting up automation that saved us time, and actively working with us to increase conversions and drive sales. His proactive approach and quick support made the entire journey smooth and impactful.

I’ve been using the Kwik Engage app for a while now and I’m really impressed! The interface is clean, user-friendly, and very easy to navigate. What I like most is how seamlessly it helps with engagement and communication—it’s quick, reliable, and efficient, just like the name suggests. Riya from their team has been very prompt and efficient in resolving our problems.

Our CSM Shani has been instrumental in helping us drive customer retention and engagement through the KwikEngage panel. Their proactive support, clear guidance, and timely follow-ups have made the platform easy to adopt and impactful for our business.

We’ve had a truly great experience with Kwik Engage, and I’d especially like to appreciate Rahul Kumar from the Merchant Care team. He has been extremely helpful and supportive — especially when it came to resolving the Meta flag issue. His prompt assistance and clear communication made a big difference. Rahul has a very supportive and solution-oriented nature.

Amazing service and app. Must have for ecommerce stores. We have been able to manage our customer support much more efficiently with KwikEngage. On top of that, the tech support team is very efficient as well. Quick to resolve your doubts and readily available over whatsapp. Rahul Kumar solved my queries at top speed and efficiency.

Excellent app that helps you communicate with your customers effectively and efficiently. It's a no brainer for d2c companies. Riya has been extremely helpful with issue resolution, advice, and best practices.

We've had a wonderful experience with Kwik Engage, and a special shoutout goes to Rahul Kumar from the Merchant Care team. Rahul Kumar has been incredibly supportive in helping us set up campaigns and smoothly handle day-to-day challenges. His solution-focused mindset and calm, patient communication truly stand out. It's rare to find someone so reliable and approachable in support roles. Add to that a platform that’s user-friendly and efficient, and you’ve got a winning combination. If you're a brand looking for a solid marketing tool backed by a great team, Kwik Engage is highly recommended!

Just wanted to call out the incredible support we’ve received from Riya, our POC. She’s been on top of everything - quick to respond, always proactive, and genuinely invested in our success. The product is super helpful and playing an important part in our journey.

We’ve had a truly great experience with Kwik Engage, and I’d especially like to appreciate Rahul Kumar from the Merchant Care team. He has been extremely helpful and supportive — especially when it came to resolving the Meta flag issue. His prompt assistance and clear communication made a big difference. Rahul has a very supportive and solution-oriented nature. Whenever we face any issues, he ensures we understand everything properly and guides us patiently. It’s rare to come across someone so dedicated and approachable in support teams. Also, the Kwik Engage software itself is excellent — user-friendly, smooth to operate, and without any complications. The entire team has a very professional yet friendly approach. If you're a brand or business considering Kwik Engage, I’d highly recommend it. Great people, great product, great support!

We are pleased with the onboarding of GoKwik products for Kymee Jewellery. The integration process was smooth, with minimal downtime, and the checkout experience, particularly for COD orders, has improved significantly. The GoKwik support team was responsive and helpful during setup. However, we noticed occasional delays in real-time order sync, and more detailed documentation or training sessions would help us utilize advanced features effectively. Overall, we are satisfied with the onboarding process and believe GoKwik will positively impact our conversions and customer experience. We look forward to continued support in addressing these minor issues for a seamless experience.

I wanted to highlight that Riya, our Customer Success Manager, has been absolutely outstanding—supportive, responsive, and proactive every step of the way. Moreover, the product itself has been performing excellently, especially in terms of customer recovery and identification. We’re seeing real, measurable impact thanks to these efforts!

As a D2C shapewear and swimwear brand, seamless shopping is a non-negotiable — and KwikPass has truly changed the game for us. With 1-click login, real-time alerts, and better shopper retention, it’s helped us not just sell better, but serve better. Our bounce rates dropped, conversions went up, and our returning customers now shop like pros (read: no OTP fatigue, no drop-offs). In a world of scroll fatigue and short attention spans, KwikPass makes sure our shoppers stay right where we want them — with us. 100% recommend if you’re serious about smooth CX and smart growth. — The Active Story Team

Extremely disappointing experience. We onboarded Kwikengage for a very specific use-case, but the platform failed to deliver on its core promise. Phone numbers were masked without any notice, disrupting our operations overnight. No resolution, no accountability — just follow-up calls to retain the account. Not a reliable partner for serious businesses.

KwikEngage has been extremely good for us, more than the product the team and support is really good. Kalyani is our brands POC and has been extremely supportive and helpful in setting up WhatsApp marketing. Highly recommend this to all brand users