Reviews: KwikEngage Marketing+Helpdesk

Customer reviews: KwikEngage Marketing+Helpdesk

Reviews (12)

Overall rating

5

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4
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What Merchants Think

Merchants generally have a positive perception of "KwikEngage Marketing+Helpdesk." Many users highlight the app's effectiveness in improving marketing and customer engagement processes. The support team, often mentioned by name, is frequently praised for their excellent customer service and helpfulness during setup and ongoing operations.

Key Strengths

Outstanding customer support and dedicated team members.
User-friendly interface and easy onboarding process.
Effective for WhatsApp marketing and streamlining communication.
Reliable and bug-free performance.
Comprehensive marketing suite capabilities.

Common Concerns

Misperception about pricing - app listed as 'FREE' but incurs significant monthly charges after installation.
Disappointment over misleading pricing strategy leading to a negative user experience.

Final Thoughts

Overall, "KwikEngage Marketing+Helpdesk" is well-received by merchants who value its functionality and the robust support provided by the team. While it is generally seen as a powerful tool for marketing and customer service integration, potential users should be aware of the pricing model to avoid surprises after installation.

Skergo

May 23, 2025 on Shopify

KwikEngage has been extremely good for us, more than the product the team and support is really good. Kalyani is our brands POC and has been extremely supportive and helpful in setting up WhatsApp marketing. Highly recommend this to all brand users

Orgacia

May 20, 2025 on Shopify

I highly recommend this app as a complete marketing suite. The team behind it is fantastic - they handle everything for you, making the setup seamless. Special thanks to Heli and Tousif for their excellent support during onboarding.

Orgacia

May 10, 2025 on Shopify

WROST MISLEADING STRATEGY. The app is listed as "FREE" on the Shopify App Store, but once installed, it reveals a monthly fee of ₹3,800.00 plus taxes. This kind of bait-and-switch approach is highly disappointing and creates a poor user experience. Please be honest with your pricing on the Shopify app store. I would not recommend this app.

Geeklane

Apr 10, 2025 on Shopify

After multiple frustrating experience with other multi channel and whatsapp solutions, we decided to go with Kwik and it has really been of the best decisions we ever made. Its like getting a big part of your operations sorted & stress-free as the platform is easy to use and completely bug-free, most important, our KAM Hari and the team working on any open issues are just phenomenal. Completely worth the higher platform fees, at least our communication channels do not give us a headache now.

SwissBrand

Mar 12, 2025 on Shopify

Kwik Engage is a powerful WhatsApp API tool designed to streamline customer interactions, automate responses, and enhance engagement.