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Customer reviews: KwikEngage Cart Recovery + WA

Develop by Shopify

Reviews (121)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of "KwikEngage Marketing+Helpdesk." Many users highlight the app's effectiveness in improving marketing and customer engagement processes. The support team, often mentioned by name, is frequently praised for their excellent customer service and helpfulness during setup and ongoing operations.

Key Strengths

  • Outstanding customer support and dedicated team members.
  • User-friendly interface and easy onboarding process.
  • Effective for WhatsApp marketing and streamlining communication.
  • Reliable and bug-free performance.
  • Comprehensive marketing suite capabilities.

Common Concerns

  • Misperception about pricing - app listed as 'FREE' but incurs significant monthly charges after installation.
  • Disappointment over misleading pricing strategy leading to a negative user experience.

Final Thoughts

Overall, "KwikEngage Marketing+Helpdesk" is well-received by merchants who value its functionality and the robust support provided by the team. While it is generally seen as a powerful tool for marketing and customer service integration, potential users should be aware of the pricing model to avoid surprises after installation.

Gavyamart Store

Nov 10, 2025  on Shopify

Very bad service experience. Their charges are much higher compared to other WhatsApp API providers, claiming to offer “premium support,” but in reality, there’s no proper assistance. Every time you reach out, they just say “email the team” — and even then, no proper solution is provided. No call support, no timely response, and overall very poor service quality. Not recommended at all.

Meadbery

Jun 04, 2025  on Shopify

Extremely disappointing experience. We onboarded Kwikengage for a very specific use-case, but the platform failed to deliver on its core promise. Phone numbers were masked without any notice, disrupting our operations overnight. No resolution, no accountability — just follow-up calls to retain the account. Not a reliable partner for serious businesses.

Orgacia

May 10, 2025  on Shopify

WROST MISLEADING STRATEGY. The app is listed as "FREE" on the Shopify App Store, but once installed, it reveals a monthly fee of ₹3,800.00 plus taxes. This kind of bait-and-switch approach is highly disappointing and creates a poor user experience. Please be honest with your pricing on the Shopify app store. I would not recommend this app.

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