Shopify support apps 2025

KwikEngage Cart Recovery + WA

$49 / Month

6.7

12 Reviews

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Boost sales and retention via personalized, multi-channel customer engagement.

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Guide Shipping Insurance

9.1

57 Reviews

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Shipping Protection Order Protection Shipping Insurance Route Show more

Guide Shipping Protection is an innovative app designed to streamline the shipping process by tackling common issues like lost, damaged, or stolen packages. Offering a seamless one-click protection option at checkout, this app transforms shipping woes into opportunities for enhanced customer satisfaction and added revenue. When a package encounters issues, Guide Shipping Protection swiftly resolves the problem by facilitating a repurchase directly from your website, ensuring a smooth experience for both the retailer and customer. With a strong focus on customer experience, the app aims to turn potential shipping setbacks into loyalty-building interactions. It also supports checkout extensibility, ensuring smooth integration and operation to boost order conversions while offering premium insurance against damage, theft, and chargebacks. Additionally, its approve-all-claims model ensures that full MSRP replacements are provided, adding new revenue streams for businesses. Guide Shipping Protection installs and uninstalls safely, with optimization for speed, making it a hassle-free addition to any e-commerce platform.

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Quick installation

Increase revenue

Customer loyalty

Checkout protection

Instant resolutions

Premium insurance

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Kommo: AI‑powered WhatsApp CRM

$300 / Month

6.6

11 Reviews

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Easy-to-use, messenger-based CRM system Show more

Kommo: WhatsApp CRM is a dynamic messenger-based CRM system tailored for small businesses aiming to elevate sales and streamline customer interactions. Integrating effortlessly with platforms like Shopify, WhatsApp, Instagram, and Facebook Messenger, Kommo provides a unified messaging inbox that consolidates various communication channels. Its diverse features include a chatbot builder, handy templates, a WhatsApp chat widget, and insightful analytics tools, making it a powerhouse for automating processes and boosting efficiency. The app empowers teams by offering shared access to messengers, email, SMS, and live chat, facilitating seamless collaboration. Users can easily manage client information with detailed lead profiles containing contacts, tasks, notes, chats, and calls. Additionally, the app enables automated sales and communication through advanced tools like Salesbot, positioning it as an essential tool for nurturing connections and managing Shopify orders effectively. Kommo truly transforms the way businesses handle WhatsApp marketing, chatbots, and omnichannel customer support.

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Sales automation

Team collaboration

Chatbot builder

Unified inbox

Message templates

Analytics tools

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ReturnZap Returns & Exchanges

$29-$79 / Month

9.2

87 Reviews

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Advanced returns policy, exchange, credit, and shipping labels Show more

ReturnZap Returns & Exchanges offers a streamlined solution for managing returns with its comprehensive, automated platform. The app provides businesses with a branded self-service returns portal that integrates refunds, store credit, and exchanges, along with deep integration into Shopify for a seamless experience. Users can automate the generation of return labels with support for carriers across the globe, including the US, Canada, Australia, the UK, and the EU. Flexible return management options allow for automatic or manual approval of returns, along with the enforcement of custom returns policies—ideal for handling special cases like final sale items. Additionally, the app helps reduce refunds through integrated exchange options and offers the ability to issue store credit in the form of gift cards or discount codes. With an easy setup process, cost-effective operation, and outstanding customer support, ReturnZap is a practical choice for businesses looking to enhance their returns management.

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Store credit options

Automated returns management

Self-serve returns portal

Integrated refunds

Exchange facilitation

Shopify deep integration

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PD Facebook Messenger Support

7.3

6 Reviews

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Support customers with Facebook messenger Chat and boost sale Show more

Facebook Messenger Chat is a dynamic app designed to enhance communication between businesses and their customers directly on their store platforms. By integrating seamlessly with Facebook Messenger, it allows store owners to interact with visitors, address inquiries, and send personalized support or promotional coupons, which can significantly boost sales and customer satisfaction. One of the standout features of this app is its ability to maintain communication with potential customers, even if they leave the website without completing a purchase. This capability increases the likelihood of converting leads into sales through follow-up interactions. The app is user-friendly, requiring only a simple setup by linking a Facebook page, making it an incredibly effective tool for providing quick and efficient customer support. Fast responses lead to happy customers, and happy customers lead to more sales. With Facebook Messenger Chat, businesses are equipped to resolve customer doubts in seconds, enhancing overall customer experience and potential revenue.

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Easy setup

Direct customer chat

Provide support/coupons

Lead conversion

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WhatsApp Chat & Abandoned Cart

$4.99 / Month

(4.1/5)

115 Reviews

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Improve Sales via WhatsApp Cart Recovery Messages with Wati Show more

Chatbot & Abandoned Cart is an innovative app designed to optimize your sales and marketing efforts through abandoned cart recovery and WhatsApp marketing solutions. Leveraging the power of WhatsApp, Wati enables businesses to send personalized broadcasts and automate delivery tracking reminders, which helps in confirming COD orders and thereby decreases the Return to Origin (RTO) rate. The app also features advanced No Code Chatbots that streamline customer interactions, alongside a shared team inbox for efficient management of incoming chats. By automating order updates, businesses can enhance customer support and satisfaction. Additionally, obtaining a WhatsApp Green Tick through Wati adds a layer of credibility to your communications. Enhance customer engagement and showcase your products seamlessly with customizable chat widgets and the WhatsApp Catalog feature.

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Automated updates

Shared inbox

Cart recovery

Order confirmation

Delivery tracking

Whatsapp green tick

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Survey Daddy

$9-$49 / Month

9.1

5 Reviews

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Use post-purchase surveys to get to know your customers better Show more

Survey Daddy is the ultimate tool for effortlessly creating post-purchase surveys in under four minutes, helping businesses gain valuable insights into customer behaviors and preferences. With its intuitive interface, users can quickly discover where their customers are coming from, enabling effective marketing attribution. By understanding customer feedback, businesses can identify ways to enhance conversion rates and boost sales. Survey Daddy also offers insights into customer satisfaction through the net promoter score, providing a clear picture of how clients feel about their shopping experiences. The app allows the launch of multiple non-branded surveys simultaneously, ensuring comprehensive data collection without overwhelming your brand image. Comprehensive analytics help track and analyze customer responses, enabling data-driven decisions to optimize marketing strategies and improve overall business performance. Ideal for businesses looking to refine their customer understanding and enhance their shopping experience, Survey Daddy is a versatile tool for modern marketeers.

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Conversion optimization

Post-purchase surveys

Marketing attribution

Net promoter score

Full-scale analytics

Unlimited active surveys

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O: WhatsApp Chat, Contact Form

$2.99-$11.99 / Month

8.2

274 Reviews

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Live chat with shoppers on Facebook Messenger, Instagram &more Show more

Omega Messenger, WhatsApp Chat is a versatile communication tool designed to streamline customer interactions on Shopify stores. With seamless one-click integration, it supports persistent conversations across over 20 platforms, including Facebook Messenger, WhatsApp, SMS, email, and more, making it a comprehensive solution for engaging with customers. The app not only assists in increasing sales conversions and generating leads but also enhances customer support with a convenient live chat button. Users can customize the chat widget to align with their brand's style and target specific devices or pages, adding a personal touch to interactions. The app also offers insightful analytics on the effectiveness of each chat channel, helping businesses optimize their communication strategies. With features like preset welcome messages, Omega Messenger ensures that customer engagement is both immediate and meaningful, fostering stronger relationships with clients.

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Live chat widget

One-click integration

Persistent conversions

Real-time conversations

Superior deliverability

Real-time messages

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Gojiberry Survey & Feedback

$15 / Month

9.1

29 Reviews

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Easy-setup survey w/ links for improved marketing & conversion Show more

Gojiberry Survey & Feedback is an essential app for any Shopify e-commerce store looking to enhance customer engagement and gather valuable insights. With its quick and easy setup, you can launch survey templates like marketing attribution and NPS surveys in just a minute, making it accessible even on mobile devices. The app offers a high response rate with its 1-click survey feature, and you can easily distribute surveys via links or QR codes through emails and product inserts. Gojiberry equips you with analytics to understand your customers' origins and identify potential product development opportunities, helping you optimize your marketing expenses and conversion rates. Additionally, the app supports Shopify checkout extensibility and offers customizable feedback features like custom coupons and points for completing surveys. Enhance your branding with the white label feature that allows you to hide the Gojiberry logo on your surveys, providing a seamless experience for your customers.

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Easy-setup templates

1-click survey tool

Link/qr code surveys

Analytics for optimization

Shopify checkout extensibility

Custom coupons & points

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Richpanel: AI Customer Support

$89-$119 / Month

7.7

118 Reviews

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Respond faster & smarter with AI. Upgrade from Gorgias/Zendesk Show more

Richpanel: AI Customer Service is a powerful helpdesk solution designed to streamline customer support processes for businesses, enabling them to efficiently manage high volumes of inquiries with minimal staff. By leveraging AI technology, the platform is trained on historical customer interactions, empowering customer service agents to respond as effectively and quickly as the best-performing team members, improving response time by 2-3x. The app features a comprehensive multi-channel support system, including email, chat, Facebook, Instagram, phone, and more, all within a single inbox for seamless management. Richpanel also offers a self-service portal for instant, 24/7 customer support, a live chat widget, FAQ page, and automation tools, alongside in-depth reporting capabilities to provide actionable insights for continuous improvement. As a popular alternative to platforms like Shopify Inbox, Zendesk, and Gorgias, among others, Richpanel allows easy integration with your existing software stack to maximize efficiency. With its robust set of tools and AI-driven assistance, Richpanel enhances the agility and effectiveness of customer service teams, ensuring high-quality, speedy interactions with customers.

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Integration capabilities

Ai-powered helpdesk

Manage high support volumes

Accurate response assistance

Customer self-service

Handle multiple channels

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iTrack ‑ Order Tracking

$4.99-$9.99 / Month

9.1

12 Reviews

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Custom order tracker and order lookup as you wish Show more

iTrack - Order Tracking is an essential tool for dropshippers aiming to enhance customer satisfaction and reduce post-sale inquiries. This app allows businesses to generate and fully customize tracking pages in line with their brand image, offering over 17 available order tracking options. By enabling users to select the shipping times they prefer to display, it helps mitigate concerns around delivery delays, making it ideal for dropshipping where delivery times can often be unpredictable. iTrack offers a seamless user experience with features such as a configurable automated delivery tracking system, a parcel panel control, and order lookup options, ensuring shipment tracking is both efficient and user-friendly. Notably, the app also allows for the creation of optimized shipment tracking and order status pages, further enhancing the customer experience. This tool is designed to save time, reduce the volume of customer support inquiries, and address delivery-related questions effectively.

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Automated tracking

Fully customizable

Order lookup

Custom tracking page

Tracking control

Add delay period

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Conversagent AI Support & Chat

$19-$99 / Month

8.2

38 Reviews

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GPT-4 chatbot and AI Shopping Assistant. Show more

Conversagent: GPT Assistant is an intuitive AI-powered application designed to enhance communication and productivity. By harnessing the advanced capabilities of GPT (Generative Pre-trained Transformer) technology, it provides users with intelligent and context-aware conversations, seamlessly assisting in tasks ranging from drafting emails to generating creative content. The app is user-friendly and adapts to individual communication styles, making it a versatile tool for both personal and professional settings. With a sleek interface, Conversagent ensures that users receive prompt and accurate responses, streamlining workflows and saving valuable time. It supports a broad array of languages, expanding its accessibility to a global audience. Whether you need quick answers, brainstorming assistance, or comprehensive research insights, Conversagent stands ready as your reliable digital assistant.

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Increase conversions

Ai shopping assistant

Gpt-4 chatbot

Boost average order value

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WhatFlow‑WhatsApp Automation

$4.99-$14.99 / Month

9.1

93 Reviews

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Automatic order confirmation and tagging with WhatsApp. Show more

WhatFlow-WhatsApp Confirmation is a powerful app designed to streamline order management for merchants by leveraging the convenience of WhatsApp messaging. It enables businesses to send order confirmation polls directly to customers, which helps in swiftly confirming orders and reducing the chances of unreturned items. As customers respond, the app automatically updates order tags, making it easier to track confirmed and canceled orders without the need for manual intervention. With seamless integration into the Shopify dashboard, WhatFlow ensures you can manage customer engagements swiftly and efficiently without switching between platforms. This functionality not only enhances the order verification process but also improves overall customer satisfaction. Ultimately, WhatFlow offers a reliable solution to enhance operational efficiency and deliver a smoother customer experience.

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Automatic order tagging

Integrate with shopify

Whatsapp confirmation

Track order responses

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Printegy: Print‑on‑Demand

8.2

26 Reviews

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A fair Print-On-Demand-dropshipping service for Germany & EU Show more

Printegy: Print‑on‑Demand is a versatile application that enables entrepreneurs and creatives to design and sell custom products without the burdens of inventory management or upfront costs. With Printegy, users can focus solely on their creative process, knowing that production only occurs after a sale is made, eliminating the risk of unsold stock. The app handles all logistics, from inventory management to shipping, ensuring a seamless experience for sellers. Featuring a fulfillment service with white-label branding, Printegy allows users to maintain brand integrity across all products. Swift processing, including same-day handling, ensures that orders are efficiently managed, contributing to high levels of customer satisfaction. Additionally, the platform offers advanced branding features that will let your print-on-demand products stand out in the market. Whether you’re an established business or a newcomer to e-commerce, Printegy simplifies the journey from design to delivery.

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White-label branding

Inventory management

Fast shipping

Print-on-demand

Direct integration

Dropshipping service

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Route Protection and Tracking

6.3

339 Reviews

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Fuel Growth with Order Protection, Package Tracking & More Show more

Route: Post-Purchase Platform is a comprehensive solution designed to enhance the entire shopping experience, from checkout to delivery, and beyond. By providing shipping insurance, Route ensures peace of mind for customers by protecting against loss, theft, or damage. The app also supports carbon-neutral shipping on all insured orders, aligning with environmentally-conscious values and boosting brand loyalty. Route's immersive package tracking keeps your brand at the forefront of customers' minds while building anticipation, complemented by personalized product recommendations that encourage repeat purchases. The platform not only enhances customer satisfaction but also contributes to a more sustainable business model. With instant claims resolution, Route helps reduce customer support costs and minimizes frustration, ensuring a smooth and gratifying shopping experience.

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Product recommendations

Order protection

Package tracking

Branded tracking

Shipping insurance

Carbon neutral shipping

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WhatsApp Order Notification H3

$10-$69 / Month

9.1

26 Reviews

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Send automated order notifications to customer's WhatsApp. Show more

H3 WhatsApp Order Notification is a powerful tool for merchants looking to enhance customer communication through WhatsApp. This app enables businesses to keep their customers informed by sending real-time updates about order placement, cancellations, shipping, delivery, and even requests for product reviews. One of the standout features is the ability to customize message templates, allowing businesses to tailor notifications to fit their brand's voice and customer expectations. Merchants can also use pre-designed templates, ensuring quick setup and consistent messaging. Additionally, the app provides alerts to administrators, ensuring that they remain updated on order statuses. By including WhatsApp abandoned cart recovery messages, H3 WhatsApp Order Notification helps in boosting sales and improving conversion rates. Overall, this app offers a seamless and effective way to manage customer communication and enhance the shopping experience.

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Customizable templates

Real-time alerts

Abandoned cart recovery

Automated notifications

Order status updates

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Postship Order Tracking Upsell

7.3

33 Reviews

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Order Tracker with a Branded Tracking Page for Order Lookup Show more

PostShip Order Tracking is designed to enhance your team's efficiency and provide an exceptional post-purchase experience for your customers. This app offers intuitive tracking pages that surpass popular alternatives like Parcel Panel, Track123, 17track, and Tracktor, allowing users to eliminate order tracking support queries easily. With over 1,400 carriers supported, PostShip ensures comprehensive tracking capabilities for any logistics need. Its proactive notifications system excels over Aftership by promptly catching delays and informing customers, thus reducing anxiety and building anticipation. The app features a smart order lookup page where businesses can manage and analyze all their shipping data in one centralized location. Additionally, branded order lookup pages are available to boost customer loyalty while offering powerful shipping analytics and 24/7 support through live chat and email. PostShip prides itself on superior accuracy and performance in comparison to Aftership, Tracktor, and Wonderment, making it an ideal solution for businesses aiming to streamline their order tracking processes.

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Branded tracking page

Shipping analytics

Intuitive tracking pages

Proactive notifications

Smart order lookup

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lookfor AI Agents & AI Chatbot

$80-$900 / Month

9.1

27 Reviews

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ChatGPT AI chatbot to increase sales with human-like live chat Show more

Lookfor AI Chatbot + ChatGPT is a dynamic tool designed to enhance sales on your Shopify store by transforming the shopping experience into a personalized, engaging journey. Harnessing the power of ChatGPT, this app enables you to create a tailored AI chatbot that understands both your products and your customers. With its conversational and relatable nature, the chatbot facilitates an enjoyable shopping process, adding a fun and human touch to online browsing. Quick and easy to implement, the chatbot can be operational in just 5-15 minutes. Beyond mere interaction, the app employs neural search algorithms for vector search, ensuring that it recommends the right products to increase your average order value (AOV). Moreover, it provides insights into customer shopping journeys, allowing you to make informed decisions for store improvements, while also offering the convenience of direct checkout from product cards.

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Product recommendations

Conversational shopping assistant

Neural search algorithms

Enhanced analytics

Direct checkout

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Dialog ‑ AI Sales Assistant

$249-$799 / Month

9.1

18 Reviews

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Personalizing interactions, elevating conversions and data. Show more

Dialog - AI Sales Assistant revolutionizes your e-commerce platform by turning it into an interactive and personalized sales environment. Unlike typical chatbots, this sophisticated AI sales assistant enhances customer engagement with tailored interactions, resulting in higher conversion rates. It excels in driving add-to-cart actions, and facilitates cross-selling and bundling opportunities, which can increase your average order value. With seamless integration of conversion data into your CRM, Dialog AI provides valuable insights for personalized marketing follow-ups, fostering stronger customer relationships. The app also qualifies visitors by guiding them to the most suitable products, increasing the chances of conversion. By providing instant answers on product pages, it ensures customers have all the information they need to make a purchase. Additionally, it recommends product bundles to effectively promote cross-selling and upselling strategies.

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Crm integration

Boosts conversion rates

Personalized interactions

Increases add-to-cart

Cross-selling bundles

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Simesy Product FAQs & FAQ Page

$4.99 / Month

9.1

32 Reviews

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Add FAQ page, product FAQs. Product tabs & accordion with ease Show more

Simesy FAQ & Tabs Accordion is a powerful tool designed to enhance your Shopify store by providing seamless FAQ management. This app allows you to create unlimited FAQs, ensuring all your customers' frequently asked questions are addressed. With a dedicated FAQ page, your customers can quickly find answers without needing additional assistance, improving their shopping experience. The app offers flexibility by allowing FAQs to be displayed on product pages, homepage, CMS pages, and collection pages, ensuring crucial information is always accessible. It automatically organizes product descriptions into tabs and accordions, requiring no coding skills and ensuring a clean and efficient layout. Moreover, the app is compatible with any Shopify theme and offers SEO-friendly features, including instant search capabilities, making it an essential tool for enhancing product visibility and customer support. Whether you're a new store owner or managing a large catalog, Simesy FAQ & Tabs Accordion simplifies FAQ management and boosts your store’s navigability.

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Instant search

Unlimited faqs

Dedicated faq page

Display faq anywhere

Auto-organize product description

Seo-friendly faq

Install App

Shopify support apps

Related Categories

Price

Based on reviews

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Related Blog

Showing 100 to 120 of 1125 Apps

KwikEngage Cart Recovery + WA

Guide Shipping Insurance

Kommo: AI‑powered WhatsApp CRM

ReturnZap Returns & Exchanges

PD Facebook Messenger Support

WhatsApp Chat & Abandoned Cart

Survey Daddy

O: WhatsApp Chat, Contact Form

Gojiberry Survey & Feedback

Richpanel: AI Customer Support

iTrack ‑ Order Tracking

Conversagent AI Support & Chat

WhatFlow‑WhatsApp Automation

Printegy: Print‑on‑Demand

Route Protection and Tracking

WhatsApp Order Notification H3

Postship Order Tracking Upsell

lookfor AI Agents & AI Chatbot

Dialog ‑ AI Sales Assistant

Simesy Product FAQs & FAQ Page

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?