Top 20 Shopify Support Apps 2025

Marketing+Support on WhatsApp is an all-in-one solution for merchants to enhance customer interaction through WhatsApp. It provides tools such as chat and share widgets, automated messages for cart recovery and updates, and supports upselling and feedback collection. Premium plans offer access to a WhatsApp Business API for large-scale customer communication and marketing.

• Chat & Share Widgets: Enhance customer engagement and sales with integrated chat and share widgets.
• Automated Messaging: Automatically send abandoned cart reminders, order updates, and upsell messages via WhatsApp.
• WhatsApp Business API: Gain access to a customized API to manage messaging at scale and create marketing campaigns.
• Shared Team Inbox: Manage all customer interactions seamlessly with a team inbox for WhatsApp Business API.
• Custom Templates & Campaigns: Design personalized communication strategies using custom templates and marketing campaigns.

Reviews highlight the app's effectiveness in improving customer retention through automated messaging, seamless integration with WhatsApp for timely communication, and impressive scalability with the API support. Users often remark about user-friendly interfaces and substantial impacts on sales and customer satisfaction.

Pushdaddy WhatsApp, Live Chat is a versatile communication tool designed to enhance customer engagement through seamless switching between WhatsApp chat and Live Chat. It offers automation features for marketing, abandoned cart recovery, and real-time customer support. Effortless setup and integration with multiple messaging platforms like Facebook Messenger and Instagram further enhance its appeal.

• Seamless Switching: Instantly switch between WhatsApp chat and Live Chat to provide flexible communication options for users.
• Automated Marketing Automation: Includes features like abandoned cart recovery and order confirmation via WhatsApp, SMS, and email.
• Push Notifications: Boost sales through effective use of push notifications for marketing activities.
• Multi-Platform Integration: Easily integrate with other messaging platforms such as Facebook Messenger and Instagram for wider reach.
• Instant Installation: Quick one-minute setup by simply adding your number to start chatting, no sign-up required.

Based on the app's reviews, Pushdaddy WhatsApp, Live Chat is often praised for its user-friendly interface and quick installation process. Users appreciate the comprehensive integration with various platforms and the effectiveness of automated features in improving customer communication and retention. The app is hailed as an essential tool for businesses looking to streamline their communication channels and enhance customer service.

AfterShip Returns & Exchanges app provides a seamless and automated returns experience that enhances customer satisfaction, saves time, and recaptures revenue. It encourages exchanges over returns and increases efficiency through smart automation rules, management tools, and insight monitoring, while also offering branded returns pages and automated communication to reduce customer anxiety.

• Seamless Exchanges: Encourage customers to exchange instead of returning products to recover lost revenue.
• Automation Rules: Increase efficiency with smart automation rules like auto-refund and auto-restock, reducing manual work.
• Branded Returns Pages: Reduce customer anxiety with customized returns pages and automated email notifications.
• Smart Return Settings: Set up custom return rules including returns window and non-returnable items to lower overall returns.
• Efficient Carrier Management: Use regional return routing and carrier data to quickly and cheaply manage returns and restocking.

The app's outstanding advantage is its exceptional customer support, frequently highlighted in reviews for being prompt, knowledgeable, and effective in resolving any issues. Users appreciate the app's ability to streamline the return process with its easy-to-use interface and time-saving automation, contributing significantly to overall satisfaction and recommendation.

Create professional custom forms in minutes with the POWR Contact Form Builder. Designed to expand contact lists and lead collection without requiring coding skills, it integrates effortlessly with popular software tools like Mailchimp, Klaviyo, and Zapier. Customize every form element, and ensure security with reCAPTCHA and GDPR compliance, ideal for merchants needing streamlined workflows without web developer assistance.

• Seamless Integration: Integrates with tools like Mailchimp, Klaviyo, and Zapier to automate your workflow.
• Customization & Security: Customize every form element, with reCAPTCHA and GDPR compliance for enhanced security.
• Ease of Use: No coding skills required; create simple or complex forms quickly.
• Centralized Management: Centralize contacts and form responses in your POWR dashboard.
• Conditional Logic: Use conditional logic to tailor forms for different customer segments.

Highly praised for its exceptional usability and versatility, the POWR Contact Form Builder stands out for its ability to generate leads and streamline contact workflows efficiently. Users commend the responsive and helpful support team, the ease of setting up and customizing forms, and the application's reliable performance, underscoring a consistently excellent user experience.

Gorgias is a customer experience platform that consolidates all your support channels into one convenient inbox. It pulls relevant customer data directly from Shopify and integrates with over 100 apps. With sophisticated automation and AI, Gorgias efficiently handles support tickets regardless of your store size, enhancing satisfaction for your team and customers.

• Omnichannel Integration: Unifies email, chat, voice, TikTok, Instagram, and more into a single inbox for streamlined support.
• Order Management: Directly manage order tasks such as editing, refunding, duplicating, and canceling within Gorgias.
• AI-Powered Responses: Utilizes AI to resolve customer inquiries swiftly and accurately, enhancing response times.
• Data-Driven Insights: Offers Revenue Statistics to evaluate how your support team contributes to sales.
• 24/7 Support: Facilitates continuous customer service through a Help Center, chat, and website campaigns.

Gorgias stands out with its ability to transform customer service into a seamless and efficient operation. Users particularly appreciate the ease of managing customer inquiries, as it greatly simplifies support tasks even with limited team resources. The app's seamless integration and helpful support, particularly from team members like Joaquin, receive high praise and contribute to its outstanding reputation.

Create professional-looking forms with no coding using Powerful Contact Form Builder. Integrated with various third-party applications like Mailchimp, Klavio, Ominisend, Sendinblue, and Google Calendar, it allows for easy display of custom forms on any page and offers file and image uploads alongside custom registration fields.

• Third-Party Integrations: Seamlessly integrates with popular applications like Mailchimp and Google Calendar for enhanced functionality.
• Ease of Use: User-friendly interface allowing for easy form creation without the need for coding skills.
• Custom Fields and Uploads: Offers extensive customization options including file and image uploads for registration forms.
• Versatile Display Options: Easily place custom forms on any page, such as product, collection, cart, or homepage.
• Responsive Support: Excellent customer support that is highly responsive and helpful in resolving any issues quickly.

Outstanding support and ease of use are highlighted as key advantages in the app's reviews. Users consistently praise Emma and the support team for their prompt, friendly, and efficient assistance. The app is lauded for its extensive customization options and seamless integration, making form creation simple and effective for all users, alongside a stellar customer service experience.

Elevate your marketing strategy using WhatsApp with Dondy. Recover abandoned carts and send revenue-driving messages, including exclusive offers, reminders, and personalized automated messages via WhatsApp. Also, make use of our WhatsApp chat widget for instant and effective customer service. Effortlessly maximize conversions and grow your business.

• Abandoned Cart Recovery: Automate the recovery of abandoned carts via WhatsApp, significantly increasing conversion rates.
• WhatsApp Chat Widget: Enhance customer service with a responsive chat widget for seamless and efficient communication.
• Bulk Messaging Campaigns: Reach and engage a wide audience efficiently through bulk messaging and targeted marketing.
• Custom WhatsApp Flows: Build personalized communication flows based on real-time events and specific conditions.
• Easy Integration: Simple, code-free setup that takes just one minute to integrate into your platform.

The Dondy: WhatsApp Marketing+Chat app stands out with its user-friendly design and superior functionality, prominently recognized for its seamless integration and exceptional customer support. Users have lauded it for enhancing customer interaction and satisfaction while making it easy to communicate directly with customers. The app’s effectiveness in recovering abandoned carts and improving sales funnels, along with round-the-clock support and guidance, makes it a favored choice among users. Frequent commendations highlight its positive impact on customer service experience and sales growth.

Chatty: Livechat Helpdesk, FAQ is an innovative app designed to enhance customer interaction by providing a smart chat box with FAQs, order tracking, and live chat capabilities. It offers automation, 24/7 support, and WhatsApp integration to improve user experience, boost conversion rates, and reduce cart abandonment.

• Smart Chat Box: Provides a comprehensive chat interface featuring FAQs, order tracking, and live chat for streamlined customer interactions.
• 24/7 Automation: Ensures constant availability and quick customer support through automated responses and WhatsApp integration.
• Personalized Contact Options: Builds trust and reduces support time by offering customized contact options via WhatsApp.
• Instant Order Tracking: Allows customers to easily track their orders, thus increasing satisfaction and reducing inquiries.
• Enhanced User Experience: Tailored assistance for urgent matters leads to improved customer satisfaction and increased sales.

Chatty is highly regarded for its outstanding customer service and ease of use. Reviewers mention the app's intuitive setup process and responsive support team, with individuals like Hana, Lydia, and Tiana frequently praised for their quick, effective assistance. Users appreciate the app's ability to simplify customer communication, making it a top choice for enhancing live chat and helpdesk functionalities.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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The SK: Advanced Form Builder app allows users to create a variety of forms, from simple contact forms to complex booking and registration forms. It provides customizable templates and integrates seamlessly with popular tools like SMTP and Klaviyo. The app supports unlimited file storage and styling using custom CSS, making it a versatile solution for businesses looking to enhance their form-building processes.

• Customizable Templates: Offers a range of predefined templates such as Contact Us, Booking, and Warranty Registration that are compatible with all themes.
• Styling Flexibility: Users can modify the look and feel of forms with custom CSS to match their brand's aesthetic.
• Unlimited File Storage: Provides extensive file storage capabilities, allowing users to manage submissions and data efficiently.
• Integrations: Includes seamless integration with SMTP and Klaviyo, enabling users to automate email campaigns and manage customer lists easily.
• Form Tracking: Sends email notifications to inform users about the submission page, aiding in effective follow-up and tracking.

Reviews highlight SK: Advanced Form Builder as an indispensable tool for streamlining form creation and enhancing user engagement. Users appreciate its ease of use, flexibility in customization, and excellent support. The app's ability to facilitate seamless integration with other platforms and customizable branding options adds significant value, making it highly recommended for businesses seeking efficient form-building solutions.

Shopify Inbox is a free messaging tool that enhances customer interaction for online stores. With features aimed at streamlining communication, it enables real-time engagement, product recommendations, and personalized support, ultimately driving conversion and customer satisfaction.

• Live Customer Insights: Access detailed customer information such as products viewed, cart contents, and past orders to tailor interactions and provide personalized assistance.
• Automated Responses: Utilize automated replies and FAQs to speed up customer service processes, providing instant responses and freeing up time for more complex inquiries.
• Seamless Shopify Integration: Integrates directly with Shopify’s ecosystem, allowing easy management of customer inquiries from the Shopify admin panel.
• Real-Time Product Recommendations: Send product suggestions, photos, and exclusive discounts within the chat to increase order value and enhance shopping experience.
• Multi-Platform Chat Sync: Manage conversations across several platforms, including online store chat and the Shop app, offering a central communication hub for all customer interactions.

Shopify Inbox has received glowing reviews for its intuitive and user-friendly interface, making customer interaction straightforward and efficient. Its integration with Shopify's backend, automated response capabilities, and real-time communication features have proven to significantly boost customer satisfaction and streamline support operations, earning it high praise from store owners and users alike.

ShortLinks—Affiliate Marketing is a powerful marketing tool designed for generating trackable links that help enhance your campaigns across email, influencer, affiliate links, and social media. The app offers conversion tracking and detailed traffic insights for each short link, aiding in data-driven decision-making.

• Conversion Tracking: Monitor sales, revenue, orders, and clicks to make informed marketing decisions.
• Trackable Links: Create trackable links for various marketing channels, including bio, SMS, and YouTube links.
• Detailed Analytics: Gain access to traffic insights and conversion tracking to optimize performance.
• Customizable Options: Use features like preloaded checkout links and customizable commissions to boost engagement and incentivize affiliates.
• Seamless Integration: Easily integrate with eCommerce platforms like Shopify for effective affiliate management.

Based on app reviews, ShortLinks stands out for its comprehensive functionality and user-friendly interface that greatly aids affiliate marketing efforts. Users appreciate the detailed analytics that facilitate performance tracking and strategy adjustments. However, the most standout advantage is its exceptional customer support, frequently commended for its responsiveness and effectiveness in resolving inquiries and optimizing user experience.

Reputon Etsy Reviews app for Shopify helps you boost site trust, reputation, and social proof easily by integrating Etsy reviews. Increase earnings with the Etsy 4% Share and Save link, and add reviews to your website with one click, all without any coding.

• Easy Integration: Quickly add Etsy reviews to your Shopify store in one click with no coding required.
• Flexible Display Options: Choose from badges, carousels, grids, and more to showcase reviews in styles that suit your store.
• Comprehensive Import & Export: Effortlessly import and export reviews and testimonials to build trust with potential customers.
• Support for Etsy 4% Share and Save: Leverage the Etsy 4% Share and Save link to enhance sales opportunities from reviews.
• New Display Feature: Showcase specific product reviews directly from Etsy on your Shopify store.

The User-friendly interface makes it incredibly easy to take your shop to a new level, evidenced by top ratings for its accessibility and efficient customer service. Reviewers particularly highlight the app’s simplicity and the responsive support they receive.

Explore the ease of form creation with qikify Contact Form Builder, your no-code form builder solution. Craft custom forms for diverse needs like contact, wholesale, and surveys. Seamlessly convert new leads, expand contact lists, and elevate customer service. Enjoy efficient in-app submission management, and sync with mail apps for smooth communications. Update your contact us form with qikify, and transform interactions into opportunities.

• Tailored form creation: Easily create custom forms for various purposes such as contact, wholesale, registration, and more.
• Versatile form elements: Supports file upload, image choice, and other essential form elements.
• Flexible display options: Display forms as a popup, bubble, or embedded form effortlessly.
• Advanced features: Includes reCaptcha, conditional logic, form scheduling, and more for enhanced functionality.
• Efficient submission tracking: Track form submissions in-app or via email with ease.

The app's outstanding advantages include its user-friendly interface and customizable templates that simplify form creation. It seamlessly integrates with websites, improving customer interaction and contact functionality. Users praise the responsive and helpful customer support, highlighting the app as a great tool for enhancing communication efficiency.

The Pify Form Builder - Contact Form is a versatile tool designed to create a wide range of forms, making it easy to connect with customers and drive sales. It offers a streamlined process for form creation, boasting a variety of templates and customization options to suit different business needs.

• Automatic Customer Creation: Seamlessly integrates with contact widgets to generate new leads and subscriptions automatically.
• Payment-Ready Forms: Allows creation of Wholesale Order Forms with integrated payment solutions, enhancing sales opportunities.
• Extensive Templates and Integrations: Offers numerous templates and integration options to automate processes efficiently.
• Customizable Popup Forms: Supports multiple steps and conditional logic, featuring an announcement bar for targeted communications.
• User-Friendly Design: Enables easy customizations of email templates and form styles without requiring any coding skills.

Based on the app's reviews, Pify Form Builder stands out for its user-friendly interface and extensive customization options, making it accessible even for non-tech-savvy users. The app's drag-and-drop functionality simplifies the creation of complex forms, and it offers seamless integration with Shopify. Customers rave about the exceptional support team, known for their quick and effective assistance, enhancing the overall user experience. Pify is celebrated for its versatility and flexibility, providing excellent value across both free and paid tiers, accommodating the growth of diverse business needs.

HelpCenter: AI FAQ Page is an intuitive customer service tool designed for e-commerce businesses. It features an easy-to-navigate FAQ builder empowered by ChatGPT, live chat, and a robust ticketing system to streamline support and enhance customer interactions efficiently.

• AI-powered FAQ builder: Effortlessly create and customize FAQ pages using artificial intelligence for efficient customer support.
• AI-powered FAQ translations: Translate your FAQs to reach a global audience and cater to international customers.
• Product-specific FAQs: Display FAQs directly on product pages to boost sales and improve conversion rates.
• Effective chat app: Utilize live chat and chatbot features for quick support responses and proactive sales opportunities.
• Centralized helpdesk: Manage inquiries from various channels in one comprehensive ticketing system for streamlined communication.

Outstanding Advantages: Users appreciate the easy management of customer inquiries through agent assignment and automated responses, the convenience of a versatile FAQ and contact form builder, and the value offered by a free plan to accommodate growing businesses. The app receives high praise for its functionality over several years of usage.

Preorder Wolf | Pre order now allows store owners to manage and facilitate preorders for their products, ensuring clear communication with customers about delivery expectations and keeping sales going even when stock levels are low.

• Flexible Preordering: Enable preorders for specific products, variants, collections, or all products based on inventory status.
• Conditional Settings: Configure preorders to activate automatically when stock levels are low or based on incoming inventory, and set start and end dates.
• Inventory Management: Limit the number of preorders accepted to manage expectations and supply appropriately.
• Enhanced Communication: Display delivery messages on the product, cart, and checkout pages to keep customers informed.
• No Coding Required: Easy setup without the need to alter your theme, with 24/7 support available.

Preorder Wolf stands out for its ease of use, flexible customization, and exceptional customer service, particularly highlighted by the repeated praise for Eva and her team who go above and beyond to assist users. The app's ability to manage pre-orders automatically and the dedicated support team make it a top choice for store owners looking to boost sales and manage inventory efficiently.

Yanet: Returns and Exchanges is a management app designed to streamline the return and exchange process with a clear, flow-based solution. Store owners can craft various return policies for different products, while customers can submit requests through an easy-to-use public portal embedded on the site. The portal's text, banner, and colors can be customized to fit the store's branding, providing seamless communication through email notifications.

• Customizable Policies: Store owners can create different return and exchange policies tailored to specific products and situations.
• Public Portal: An embedded portal allows customers to easily submit return and exchange requests and stays updated through email notifications.
• Brand Matching: Options to customize the portal's appearance, including text, banners, and colors, facilitate seamless brand integration.
• Email Notifications: Customers receive updates at every step of the return or exchange process, ensuring transparency and communication.
• Responsive Support: The dedicated support team provides exceptional service, guiding users through setup and solving any issues promptly.

Based on user reviews, the standout advantage of Yanet: Returns and Exchanges is its exceptional customer support, highlighted by knowledgeable and responsive staff like Alex. Users appreciate the app’s intuitive design, efficiency, and customizable features that facilitate a smooth return process, saving time and enhancing functionality. The app also receives high praise for its seamless integration and ease of use, making it a highly recommended choice for handling returns and exchanges.

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Zigpoll Customer Surveys is a sleek, customizable survey app designed to enhance customer engagement and gather valuable insights. This multilingual, no-code solution integrates effortlessly with Shopify and other marketing platforms, facilitating seamless survey deployment via web, email, or SMS. AI-driven analytics empower users to optimize their business strategies with data-driven insights.

• Customizability: Fully customizable surveys that support multiple languages, allowing you to localize content effectively.
• No-Code Setup: Easy, fast deployment of surveys on your site or through email/SMS without any coding requirements.
• Integration: Seamless integration with Shopify and other marketing tools to enhance your ecommerce experience.
• Data Insights: Utilize AI-powered analytics to gain valuable insights from zero-party data, driving optimized business decisions.
• Advanced Features: Includes advanced post-purchase surveys and abandoned checkout campaigns to uncover pain points and recover carts.

Zigpoll Customer Surveys is acclaimed by users for its ease of use, flexibility, and outstanding customer support. It boasts high customer engagement rates, works seamlessly with Shopify, and offers robust customization and integration features. Users particularly value the responsive and personalized support from the team, making it a highly recommended tool for businesses aiming to understand their audience and optimize conversion rates effectively.