Top 20 Shopify Support Apps 2025

Marketing+Support on WhatsApp is an all-in-one solution for merchants to enhance customer interaction through WhatsApp. It provides tools such as chat and share widgets, automated messages for cart recovery and updates, and supports upselling and feedback collection. Premium plans offer access to a WhatsApp Business API for large-scale customer communication and marketing.

• Chat & Share Widgets: Enhance customer engagement and sales with integrated chat and share widgets.
• Automated Messaging: Automatically send abandoned cart reminders, order updates, and upsell messages via WhatsApp.
• WhatsApp Business API: Gain access to a customized API to manage messaging at scale and create marketing campaigns.
• Shared Team Inbox: Manage all customer interactions seamlessly with a team inbox for WhatsApp Business API.
• Custom Templates & Campaigns: Design personalized communication strategies using custom templates and marketing campaigns.

Reviews highlight the app's effectiveness in improving customer retention through automated messaging, seamless integration with WhatsApp for timely communication, and impressive scalability with the API support. Users often remark about user-friendly interfaces and substantial impacts on sales and customer satisfaction.

Pushdaddy WhatsApp, Live Chat is a versatile communication tool designed to enhance customer engagement through seamless switching between WhatsApp chat and Live Chat. It offers automation features for marketing, abandoned cart recovery, and real-time customer support. Effortless setup and integration with multiple messaging platforms like Facebook Messenger and Instagram further enhance its appeal.

• Seamless Switching: Instantly switch between WhatsApp chat and Live Chat to provide flexible communication options for users.
• Automated Marketing Automation: Includes features like abandoned cart recovery and order confirmation via WhatsApp, SMS, and email.
• Push Notifications: Boost sales through effective use of push notifications for marketing activities.
• Multi-Platform Integration: Easily integrate with other messaging platforms such as Facebook Messenger and Instagram for wider reach.
• Instant Installation: Quick one-minute setup by simply adding your number to start chatting, no sign-up required.

Based on the app's reviews, Pushdaddy WhatsApp, Live Chat is often praised for its user-friendly interface and quick installation process. Users appreciate the comprehensive integration with various platforms and the effectiveness of automated features in improving customer communication and retention. The app is hailed as an essential tool for businesses looking to streamline their communication channels and enhance customer service.

HelpCenter: AI FAQ Page is an intuitive customer service tool designed for e-commerce businesses. It features an easy-to-navigate FAQ builder empowered by ChatGPT, live chat, and a robust ticketing system to streamline support and enhance customer interactions efficiently.

• AI-powered FAQ builder: Effortlessly create and customize FAQ pages using artificial intelligence for efficient customer support.
• AI-powered FAQ translations: Translate your FAQs to reach a global audience and cater to international customers.
• Product-specific FAQs: Display FAQs directly on product pages to boost sales and improve conversion rates.
• Effective chat app: Utilize live chat and chatbot features for quick support responses and proactive sales opportunities.
• Centralized helpdesk: Manage inquiries from various channels in one comprehensive ticketing system for streamlined communication.

Outstanding Advantages: Users appreciate the easy management of customer inquiries through agent assignment and automated responses, the convenience of a versatile FAQ and contact form builder, and the value offered by a free plan to accommodate growing businesses. The app receives high praise for its functionality over several years of usage.

Elevate your marketing strategy using WhatsApp with Dondy. Recover abandoned carts and send revenue-driving messages, including exclusive offers, reminders, and personalized automated messages via WhatsApp. Also, make use of our WhatsApp chat widget for instant and effective customer service. Effortlessly maximize conversions and grow your business.

• Abandoned Cart Recovery: Automate the recovery of abandoned carts via WhatsApp, significantly increasing conversion rates.
• WhatsApp Chat Widget: Enhance customer service with a responsive chat widget for seamless and efficient communication.
• Bulk Messaging Campaigns: Reach and engage a wide audience efficiently through bulk messaging and targeted marketing.
• Custom WhatsApp Flows: Build personalized communication flows based on real-time events and specific conditions.
• Easy Integration: Simple, code-free setup that takes just one minute to integrate into your platform.

The Dondy: WhatsApp Marketing+Chat app stands out with its user-friendly design and superior functionality, prominently recognized for its seamless integration and exceptional customer support. Users have lauded it for enhancing customer interaction and satisfaction while making it easy to communicate directly with customers. The app’s effectiveness in recovering abandoned carts and improving sales funnels, along with round-the-clock support and guidance, makes it a favored choice among users. Frequent commendations highlight its positive impact on customer service experience and sales growth.

Gorgias is a customer experience platform that consolidates all your support channels into one convenient inbox. It pulls relevant customer data directly from Shopify and integrates with over 100 apps. With sophisticated automation and AI, Gorgias efficiently handles support tickets regardless of your store size, enhancing satisfaction for your team and customers.

• Omnichannel Integration: Unifies email, chat, voice, TikTok, Instagram, and more into a single inbox for streamlined support.
• Order Management: Directly manage order tasks such as editing, refunding, duplicating, and canceling within Gorgias.
• AI-Powered Responses: Utilizes AI to resolve customer inquiries swiftly and accurately, enhancing response times.
• Data-Driven Insights: Offers Revenue Statistics to evaluate how your support team contributes to sales.
• 24/7 Support: Facilitates continuous customer service through a Help Center, chat, and website campaigns.

Gorgias stands out with its ability to transform customer service into a seamless and efficient operation. Users particularly appreciate the ease of managing customer inquiries, as it greatly simplifies support tasks even with limited team resources. The app's seamless integration and helpful support, particularly from team members like Joaquin, receive high praise and contribute to its outstanding reputation.

ShortLinks—Affiliate Marketing is a powerful marketing tool designed for generating trackable links that help enhance your campaigns across email, influencer, affiliate links, and social media. The app offers conversion tracking and detailed traffic insights for each short link, aiding in data-driven decision-making.

• Conversion Tracking: Monitor sales, revenue, orders, and clicks to make informed marketing decisions.
• Trackable Links: Create trackable links for various marketing channels, including bio, SMS, and YouTube links.
• Detailed Analytics: Gain access to traffic insights and conversion tracking to optimize performance.
• Customizable Options: Use features like preloaded checkout links and customizable commissions to boost engagement and incentivize affiliates.
• Seamless Integration: Easily integrate with eCommerce platforms like Shopify for effective affiliate management.

Based on app reviews, ShortLinks stands out for its comprehensive functionality and user-friendly interface that greatly aids affiliate marketing efforts. Users appreciate the detailed analytics that facilitate performance tracking and strategy adjustments. However, the most standout advantage is its exceptional customer support, frequently commended for its responsiveness and effectiveness in resolving inquiries and optimizing user experience.

AfterShip Returns & Exchanges app provides a seamless and automated returns experience that enhances customer satisfaction, saves time, and recaptures revenue. It encourages exchanges over returns and increases efficiency through smart automation rules, management tools, and insight monitoring, while also offering branded returns pages and automated communication to reduce customer anxiety.

• Seamless Exchanges: Encourage customers to exchange instead of returning products to recover lost revenue.
• Automation Rules: Increase efficiency with smart automation rules like auto-refund and auto-restock, reducing manual work.
• Branded Returns Pages: Reduce customer anxiety with customized returns pages and automated email notifications.
• Smart Return Settings: Set up custom return rules including returns window and non-returnable items to lower overall returns.
• Efficient Carrier Management: Use regional return routing and carrier data to quickly and cheaply manage returns and restocking.

The app's outstanding advantage is its exceptional customer support, frequently highlighted in reviews for being prompt, knowledgeable, and effective in resolving any issues. Users appreciate the app's ability to streamline the return process with its easy-to-use interface and time-saving automation, contributing significantly to overall satisfaction and recommendation.

WhatsApp Chat and Share is a seamless communication tool that integrates WhatsApp onto your website, allowing visitors to send inquiries directly to you. It offers a convenient way to enhance customer interaction, ensuring you are accessible at any time from any device with live notifications for uninterrupted chatting.

• Effortless communication: Easily embed WhatsApp on your website to allow direct inquiries from visitors.
• Real-time notifications: Receive instant alerts for new messages, ensuring smooth and continuous conversation.
• Device compatibility: Stay connected from any device, enhancing accessibility and customer service.
• Theme versatility: Compatible with all website themes, including customized options.
• Multi-platform support: Integrate additional messaging services like Telegram for broader communication options.

The app is highly appreciated for its substantial user base and straightforward interface, providing an easy and familiar way for users to connect. Its strong foundation is built on excellent technology and a large, loyal audience. Despite concerns about privacy due to its ownership, the app's user-friendly approach and effective communication features make it a favored choice.

The Avada WhatsApp Chat, FAQ Page is a dynamic integration that enhances customer interaction by providing a smart FAQ popup with 24/7 automation and WhatsApp support. It helps in boosting conversion rates and reducing cart abandonment while offering personalized support options to build trust and improve satisfaction.

• Smart FAQ Popup: Offers automated, 24/7 help, improving user experience and reducing cart abandonment.
• Order Tracking: Allows customers to effortlessly track parcels directly through the app without needing to ask.
• Efficient FAQ Management: Permits easy management and categorization of frequently asked questions for streamlined customer support.
• Personalized Contact Options: Provides diverse contact methods, including WhatsApp and LiveChat, for quick and personalized support.

Customers rave about the app's seamless WhatsApp integration and its impressive ability to cut down on response times, minimizing waiting periods and enhancing overall customer satisfaction. Users appreciate the user-friendly interface and the positive impact on sales conversion due to improved consumer engagement.

Create professional-looking forms with no coding using Powerful Contact Form Builder. Integrated with various third-party applications like Mailchimp, Klavio, Ominisend, Sendinblue, and Google Calendar, it allows for easy display of custom forms on any page and offers file and image uploads alongside custom registration fields.

• Third-Party Integrations: Seamlessly integrates with popular applications like Mailchimp and Google Calendar for enhanced functionality.
• Ease of Use: User-friendly interface allowing for easy form creation without the need for coding skills.
• Custom Fields and Uploads: Offers extensive customization options including file and image uploads for registration forms.
• Versatile Display Options: Easily place custom forms on any page, such as product, collection, cart, or homepage.
• Responsive Support: Excellent customer support that is highly responsive and helpful in resolving any issues quickly.

Outstanding support and ease of use are highlighted as key advantages in the app's reviews. Users consistently praise Emma and the support team for their prompt, friendly, and efficient assistance. The app is lauded for its extensive customization options and seamless integration, making form creation simple and effective for all users, alongside a stellar customer service experience.

Chatty: Livechat Helpdesk, FAQ is an innovative app designed to enhance customer interaction by providing a smart chat box with FAQs, order tracking, and live chat capabilities. It offers automation, 24/7 support, and WhatsApp integration to improve user experience, boost conversion rates, and reduce cart abandonment.

• Smart Chat Box: Provides a comprehensive chat interface featuring FAQs, order tracking, and live chat for streamlined customer interactions.
• 24/7 Automation: Ensures constant availability and quick customer support through automated responses and WhatsApp integration.
• Personalized Contact Options: Builds trust and reduces support time by offering customized contact options via WhatsApp.
• Instant Order Tracking: Allows customers to easily track their orders, thus increasing satisfaction and reducing inquiries.
• Enhanced User Experience: Tailored assistance for urgent matters leads to improved customer satisfaction and increased sales.

Chatty is highly regarded for its outstanding customer service and ease of use. Reviewers mention the app's intuitive setup process and responsive support team, with individuals like Hana, Lydia, and Tiana frequently praised for their quick, effective assistance. Users appreciate the app's ability to simplify customer communication, making it a top choice for enhancing live chat and helpdesk functionalities.

The SK: Advanced Form Builder app allows users to create a variety of forms, from simple contact forms to complex booking and registration forms. It provides customizable templates and integrates seamlessly with popular tools like SMTP and Klaviyo. The app supports unlimited file storage and styling using custom CSS, making it a versatile solution for businesses looking to enhance their form-building processes.

• Customizable Templates: Offers a range of predefined templates such as Contact Us, Booking, and Warranty Registration that are compatible with all themes.
• Styling Flexibility: Users can modify the look and feel of forms with custom CSS to match their brand's aesthetic.
• Unlimited File Storage: Provides extensive file storage capabilities, allowing users to manage submissions and data efficiently.
• Integrations: Includes seamless integration with SMTP and Klaviyo, enabling users to automate email campaigns and manage customer lists easily.
• Form Tracking: Sends email notifications to inform users about the submission page, aiding in effective follow-up and tracking.

Reviews highlight SK: Advanced Form Builder as an indispensable tool for streamlining form creation and enhancing user engagement. Users appreciate its ease of use, flexibility in customization, and excellent support. The app's ability to facilitate seamless integration with other platforms and customizable branding options adds significant value, making it highly recommended for businesses seeking efficient form-building solutions.

HelpLab FAQ Page, Product FAQs is a user-friendly app designed to elevate your store's FAQs by crafting stylish and seamless product FAQs. It offers full customization to match your brand's style, lightning-fast page loads, and integration with Shop app, effectively reducing customer support requests.

• Full Customization: Tweak fonts, colors, and styles to perfectly align with your brand identity.
• Seamless Integration: Effortlessly integrates with your store's theme for maximum impact.
• Google Rich SEO Snippets: Provides default support for SEO-enhanced dedicated FAQ pages.
• Multimedia Support: Easily add photos and videos to your FAQs for enhanced clarity.
• Multilingual Capabilities: Supports multiple languages to cater to your global audience.

The app boasts outstanding advantages, including ease of configuration and a seamlessly designed, searchable FAQ presentation. Users praise its personalized product FAQ feature and commend the excellent, responsive support that efficiently addresses and resolves issues, enhancing overall customer satisfaction.

Explore the ease of form creation with qikify Contact Form Builder, your no-code form builder solution. Craft custom forms for diverse needs like contact, wholesale, and surveys. Seamlessly convert new leads, expand contact lists, and elevate customer service. Enjoy efficient in-app submission management, and sync with mail apps for smooth communications. Update your contact us form with qikify, and transform interactions into opportunities.

• Tailored form creation: Easily create custom forms for various purposes such as contact, wholesale, registration, and more.
• Versatile form elements: Supports file upload, image choice, and other essential form elements.
• Flexible display options: Display forms as a popup, bubble, or embedded form effortlessly.
• Advanced features: Includes reCaptcha, conditional logic, form scheduling, and more for enhanced functionality.
• Efficient submission tracking: Track form submissions in-app or via email with ease.

The app's outstanding advantages include its user-friendly interface and customizable templates that simplify form creation. It seamlessly integrates with websites, improving customer interaction and contact functionality. Users praise the responsive and helpful customer support, highlighting the app as a great tool for enhancing communication efficiency.

Reputon Etsy Reviews app for Shopify helps you boost site trust, reputation, and social proof easily by integrating Etsy reviews. Increase earnings with the Etsy 4% Share and Save link, and add reviews to your website with one click, all without any coding.

• Easy Integration: Quickly add Etsy reviews to your Shopify store in one click with no coding required.
• Flexible Display Options: Choose from badges, carousels, grids, and more to showcase reviews in styles that suit your store.
• Comprehensive Import & Export: Effortlessly import and export reviews and testimonials to build trust with potential customers.
• Support for Etsy 4% Share and Save: Leverage the Etsy 4% Share and Save link to enhance sales opportunities from reviews.
• New Display Feature: Showcase specific product reviews directly from Etsy on your Shopify store.

The User-friendly interface makes it incredibly easy to take your shop to a new level, evidenced by top ratings for its accessibility and efficient customer service. Reviewers particularly highlight the app’s simplicity and the responsive support they receive.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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Zotabox Contact Form Builder offers seamless communication for online stores with a 30-day free trial, improving customer engagement through hassle-free form submissions and 24/7 in-app chat support.

• User-friendly Layout: The application boasts a simple and intuitive interface, ensuring hassle-free form filling for users.
• Unlimited Submissions: Keep communication open with affordable plans that allow unlimited form submissions.
• Multiple Forms Activation: Simultaneously activate multiple forms to address various onsite sales funnels effectively.
• Automated Responses and Email Tracking: Enhance your communication strategy with automation and easy tracking of email collection funnels.
• Flexible Display Options: Customize pop-up/tab and display settings to enhance user interaction and experience.

The app’s outstanding advantages lie in its ease of use, cost-effectiveness, and the ability to boost customer interaction without any upfront cost. Users appreciate the automation features and flexible customization options, as highlighted by numerous positive comments and high ratings in reviews.

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.

Create professional custom forms in minutes with the POWR Contact Form Builder. Designed to expand contact lists and lead collection without requiring coding skills, it integrates effortlessly with popular software tools like Mailchimp, Klaviyo, and Zapier. Customize every form element, and ensure security with reCAPTCHA and GDPR compliance, ideal for merchants needing streamlined workflows without web developer assistance.

• Seamless Integration: Integrates with tools like Mailchimp, Klaviyo, and Zapier to automate your workflow.
• Customization & Security: Customize every form element, with reCAPTCHA and GDPR compliance for enhanced security.
• Ease of Use: No coding skills required; create simple or complex forms quickly.
• Centralized Management: Centralize contacts and form responses in your POWR dashboard.
• Conditional Logic: Use conditional logic to tailor forms for different customer segments.

Highly praised for its exceptional usability and versatility, the POWR Contact Form Builder stands out for its ability to generate leads and streamline contact workflows efficiently. Users commend the responsive and helpful support team, the ease of setting up and customizing forms, and the application's reliable performance, underscoring a consistently excellent user experience.