Top 20 Shopify Support Apps 2025

Chatty: Livechat Helpdesk, FAQ is an innovative app designed to enhance customer interaction by providing a smart chat box with FAQs, order tracking, and live chat capabilities. It offers automation, 24/7 support, and WhatsApp integration to improve user experience, boost conversion rates, and reduce cart abandonment.

• Smart Chat Box: Provides a comprehensive chat interface featuring FAQs, order tracking, and live chat for streamlined customer interactions.
• 24/7 Automation: Ensures constant availability and quick customer support through automated responses and WhatsApp integration.
• Personalized Contact Options: Builds trust and reduces support time by offering customized contact options via WhatsApp.
• Instant Order Tracking: Allows customers to easily track their orders, thus increasing satisfaction and reducing inquiries.
• Enhanced User Experience: Tailored assistance for urgent matters leads to improved customer satisfaction and increased sales.

Chatty is highly regarded for its outstanding customer service and ease of use. Reviewers mention the app's intuitive setup process and responsive support team, with individuals like Hana, Lydia, and Tiana frequently praised for their quick, effective assistance. Users appreciate the app's ability to simplify customer communication, making it a top choice for enhancing live chat and helpdesk functionalities.

Pushdaddy WhatsApp, Live Chat is a versatile communication tool designed to enhance customer engagement through seamless switching between WhatsApp chat and Live Chat. It offers automation features for marketing, abandoned cart recovery, and real-time customer support. Effortless setup and integration with multiple messaging platforms like Facebook Messenger and Instagram further enhance its appeal.

• Seamless Switching: Instantly switch between WhatsApp chat and Live Chat to provide flexible communication options for users.
• Automated Marketing Automation: Includes features like abandoned cart recovery and order confirmation via WhatsApp, SMS, and email.
• Push Notifications: Boost sales through effective use of push notifications for marketing activities.
• Multi-Platform Integration: Easily integrate with other messaging platforms such as Facebook Messenger and Instagram for wider reach.
• Instant Installation: Quick one-minute setup by simply adding your number to start chatting, no sign-up required.

Based on the app's reviews, Pushdaddy WhatsApp, Live Chat is often praised for its user-friendly interface and quick installation process. Users appreciate the comprehensive integration with various platforms and the effectiveness of automated features in improving customer communication and retention. The app is hailed as an essential tool for businesses looking to streamline their communication channels and enhance customer service.

The Avada WhatsApp Chat, FAQ Page is a dynamic integration that enhances customer interaction by providing a smart FAQ popup with 24/7 automation and WhatsApp support. It helps in boosting conversion rates and reducing cart abandonment while offering personalized support options to build trust and improve satisfaction.

• Smart FAQ Popup: Offers automated, 24/7 help, improving user experience and reducing cart abandonment.
• Order Tracking: Allows customers to effortlessly track parcels directly through the app without needing to ask.
• Efficient FAQ Management: Permits easy management and categorization of frequently asked questions for streamlined customer support.
• Personalized Contact Options: Provides diverse contact methods, including WhatsApp and LiveChat, for quick and personalized support.

Customers rave about the app's seamless WhatsApp integration and its impressive ability to cut down on response times, minimizing waiting periods and enhancing overall customer satisfaction. Users appreciate the user-friendly interface and the positive impact on sales conversion due to improved consumer engagement.

Elevate your marketing strategy using WhatsApp with Dondy. Recover abandoned carts and send revenue-driving messages, including exclusive offers, reminders, and personalized automated messages via WhatsApp. Also, make use of our WhatsApp chat widget for instant and effective customer service. Effortlessly maximize conversions and grow your business.

• Abandoned Cart Recovery: Automate the recovery of abandoned carts via WhatsApp, significantly increasing conversion rates.
• WhatsApp Chat Widget: Enhance customer service with a responsive chat widget for seamless and efficient communication.
• Bulk Messaging Campaigns: Reach and engage a wide audience efficiently through bulk messaging and targeted marketing.
• Custom WhatsApp Flows: Build personalized communication flows based on real-time events and specific conditions.
• Easy Integration: Simple, code-free setup that takes just one minute to integrate into your platform.

The Dondy: WhatsApp Marketing+Chat app stands out with its user-friendly design and superior functionality, prominently recognized for its seamless integration and exceptional customer support. Users have lauded it for enhancing customer interaction and satisfaction while making it easy to communicate directly with customers. The app’s effectiveness in recovering abandoned carts and improving sales funnels, along with round-the-clock support and guidance, makes it a favored choice among users. Frequent commendations highlight its positive impact on customer service experience and sales growth.

Shopify Inbox is a free messaging tool that enhances customer interaction for online stores. With features aimed at streamlining communication, it enables real-time engagement, product recommendations, and personalized support, ultimately driving conversion and customer satisfaction.

• Live Customer Insights: Access detailed customer information such as products viewed, cart contents, and past orders to tailor interactions and provide personalized assistance.
• Automated Responses: Utilize automated replies and FAQs to speed up customer service processes, providing instant responses and freeing up time for more complex inquiries.
• Seamless Shopify Integration: Integrates directly with Shopify’s ecosystem, allowing easy management of customer inquiries from the Shopify admin panel.
• Real-Time Product Recommendations: Send product suggestions, photos, and exclusive discounts within the chat to increase order value and enhance shopping experience.
• Multi-Platform Chat Sync: Manage conversations across several platforms, including online store chat and the Shop app, offering a central communication hub for all customer interactions.

Shopify Inbox has received glowing reviews for its intuitive and user-friendly interface, making customer interaction straightforward and efficient. Its integration with Shopify's backend, automated response capabilities, and real-time communication features have proven to significantly boost customer satisfaction and streamline support operations, earning it high praise from store owners and users alike.

The 17TRACK Order Tracking‑PaySync app enhances shopper experience by providing a self-service tracking page, reducing service requests, and offering upsell and cross-sell opportunities. It features status notifications and product highlights to drive sales, supports off-shore fulfillment concealment, and integrates PayPal Push to minimize chargebacks and speed up fund releases.

• Global Tracking: Track international and domestic packages conveniently in one platform.
• Customized Tracking Page: Buyers can look up their orders directly on your site, enhancing user experience.
• Triggered Email Notifications: Automatically inform customers of order status changes to keep them updated.
• Buyer Protection: Provide customers with order protection against loss, damage, or delay.
• Analytical Insights: Gain quick insights into shipment delivery and exception performances.

The app receives outstanding reviews, highlighting its user-friendly and intuitive interface, efficient real-time tracking, and exceptional customer support. Users commend the quick response time and problem-solving ability of the support team. The consolidation of tracking information and automatic notifications are frequently praised for simplifying shipment visibility, saving time, and enhancing customer satisfaction.

Marketing+Support on WhatsApp is an all-in-one solution for merchants to enhance customer interaction through WhatsApp. It provides tools such as chat and share widgets, automated messages for cart recovery and updates, and supports upselling and feedback collection. Premium plans offer access to a WhatsApp Business API for large-scale customer communication and marketing.

• Chat & Share Widgets: Enhance customer engagement and sales with integrated chat and share widgets.
• Automated Messaging: Automatically send abandoned cart reminders, order updates, and upsell messages via WhatsApp.
• WhatsApp Business API: Gain access to a customized API to manage messaging at scale and create marketing campaigns.
• Shared Team Inbox: Manage all customer interactions seamlessly with a team inbox for WhatsApp Business API.
• Custom Templates & Campaigns: Design personalized communication strategies using custom templates and marketing campaigns.

Reviews highlight the app's effectiveness in improving customer retention through automated messaging, seamless integration with WhatsApp for timely communication, and impressive scalability with the API support. Users often remark about user-friendly interfaces and substantial impacts on sales and customer satisfaction.

Parcel Panel Returns & Exchange by Channelwill makes handling returns seamless by converting them into exchanges and store credits, driving customer loyalty, and offering actionable insights to improve efficiency.

• Flexible Refund Options: Facilitates exchanges for different items and offers flexible refund options such as store credits and gift cards.
• Customer Self-Service: Provides a self-service returns portal and email notifications, enhancing customer loyalty.
• Comprehensive Carrier Support: Supports unlimited carrier integrations for better return label rates and free pickups, covering USPS, UPS, DHL, FedEx, and more.
• Automated Synchronization: Features auto-sync of return status to Shopify and auto-tracking of return shipment status for streamlined processes.

According to user reviews, Parcel Panel Returns & Exchange stands out for its user-friendly interface, comprehensive features available even in the free version, and swift, effective customer service. Users find the app invaluable for simplifying the return/refund process, citing its ease of use and effective service as compelling reasons to choose this app.

AfterShip Returns & Exchanges app provides a seamless and automated returns experience that enhances customer satisfaction, saves time, and recaptures revenue. It encourages exchanges over returns and increases efficiency through smart automation rules, management tools, and insight monitoring, while also offering branded returns pages and automated communication to reduce customer anxiety.

• Seamless Exchanges: Encourage customers to exchange instead of returning products to recover lost revenue.
• Automation Rules: Increase efficiency with smart automation rules like auto-refund and auto-restock, reducing manual work.
• Branded Returns Pages: Reduce customer anxiety with customized returns pages and automated email notifications.
• Smart Return Settings: Set up custom return rules including returns window and non-returnable items to lower overall returns.
• Efficient Carrier Management: Use regional return routing and carrier data to quickly and cheaply manage returns and restocking.

The app's outstanding advantage is its exceptional customer support, frequently highlighted in reviews for being prompt, knowledgeable, and effective in resolving any issues. Users appreciate the app's ability to streamline the return process with its easy-to-use interface and time-saving automation, contributing significantly to overall satisfaction and recommendation.

WhatsApp Chat and Share is a seamless communication tool that integrates WhatsApp onto your website, allowing visitors to send inquiries directly to you. It offers a convenient way to enhance customer interaction, ensuring you are accessible at any time from any device with live notifications for uninterrupted chatting.

• Effortless communication: Easily embed WhatsApp on your website to allow direct inquiries from visitors.
• Real-time notifications: Receive instant alerts for new messages, ensuring smooth and continuous conversation.
• Device compatibility: Stay connected from any device, enhancing accessibility and customer service.
• Theme versatility: Compatible with all website themes, including customized options.
• Multi-platform support: Integrate additional messaging services like Telegram for broader communication options.

The app is highly appreciated for its substantial user base and straightforward interface, providing an easy and familiar way for users to connect. Its strong foundation is built on excellent technology and a large, loyal audience. Despite concerns about privacy due to its ownership, the app's user-friendly approach and effective communication features make it a favored choice.

Musbu ‑ WhatsApp Chat Button enhances customer relationships by offering a direct line of communication through customizable prefilled WhatsApp messages. This facilitates smoother interactions, leading to increased customer satisfaction, loyalty, and potentially higher sales, all through a responsive chat widget.

• Customizable Appearance: You can adjust the chat button's design to align with your store's branding.
• Easy Installation: The app can be installed and configured easily without any coding expertise.
• Responsive Design: The chat widget is designed to work seamlessly across various devices, ensuring accessibility for all customers.
• Prefilled Messages: Allows you to set custom prefilled messages for efficient customer communication.

According to app reviews, Musbu ‑ WhatsApp Chat Button is highly praised for its ease of use, seamless integration, and the significant improvement it brings to customer support. Users highlight its user-friendly interface and the positive impact on customer engagement and sales conversion.

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.

AfterShip Order Tracking is an app designed to provide customers with live shipment updates through a branded tracking page and automated notifications. It includes an analytics dashboard for monitoring carrier performance and an AI-driven delivery estimate widget to enhance buyer trust.

• Branded Tracking Pages: Create personalized tracking pages that enhance user experience and offer product recommendations to boost sales.
• Automated Notifications: Reduce customer anxiety with timely email and SMS notifications, minimizing "Where is my order?" (WISMO) inquiries.
• Centralized Shipment Dashboard: Monitor shipment status comprehensively and identify exceptions with ease.
• AI-Powered Delivery Estimates: Reassure customers by providing accurate delivery predictions on product and checkout pages.
• Built-in Analytics: Gain insights into shipment statuses and carrier on-time performance to streamline operations.

The app's outstanding advantages, as highlighted by user reviews, include its user-friendly interface, feature richness, and exceptional customer support. Users consistently praise the real-time tracking capability, efficiency enhancements, and the highly responsive support team, which helps resolve queries quickly and effectively.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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HelpCenter: AI FAQ Page is an intuitive customer service tool designed for e-commerce businesses. It features an easy-to-navigate FAQ builder empowered by ChatGPT, live chat, and a robust ticketing system to streamline support and enhance customer interactions efficiently.

• AI-powered FAQ builder: Effortlessly create and customize FAQ pages using artificial intelligence for efficient customer support.
• AI-powered FAQ translations: Translate your FAQs to reach a global audience and cater to international customers.
• Product-specific FAQs: Display FAQs directly on product pages to boost sales and improve conversion rates.
• Effective chat app: Utilize live chat and chatbot features for quick support responses and proactive sales opportunities.
• Centralized helpdesk: Manage inquiries from various channels in one comprehensive ticketing system for streamlined communication.

Outstanding Advantages: Users appreciate the easy management of customer inquiries through agent assignment and automated responses, the convenience of a versatile FAQ and contact form builder, and the value offered by a free plan to accommodate growing businesses. The app receives high praise for its functionality over several years of usage.

Create professional-looking forms with no coding using Powerful Contact Form Builder. Integrated with various third-party applications like Mailchimp, Klavio, Ominisend, Sendinblue, and Google Calendar, it allows for easy display of custom forms on any page and offers file and image uploads alongside custom registration fields.

• Third-Party Integrations: Seamlessly integrates with popular applications like Mailchimp and Google Calendar for enhanced functionality.
• Ease of Use: User-friendly interface allowing for easy form creation without the need for coding skills.
• Custom Fields and Uploads: Offers extensive customization options including file and image uploads for registration forms.
• Versatile Display Options: Easily place custom forms on any page, such as product, collection, cart, or homepage.
• Responsive Support: Excellent customer support that is highly responsive and helpful in resolving any issues quickly.

Outstanding support and ease of use are highlighted as key advantages in the app's reviews. Users consistently praise Emma and the support team for their prompt, friendly, and efficient assistance. The app is lauded for its extensive customization options and seamless integration, making form creation simple and effective for all users, alongside a stellar customer service experience.

Gorgias is a customer experience platform that consolidates all your support channels into one convenient inbox. It pulls relevant customer data directly from Shopify and integrates with over 100 apps. With sophisticated automation and AI, Gorgias efficiently handles support tickets regardless of your store size, enhancing satisfaction for your team and customers.

• Omnichannel Integration: Unifies email, chat, voice, TikTok, Instagram, and more into a single inbox for streamlined support.
• Order Management: Directly manage order tasks such as editing, refunding, duplicating, and canceling within Gorgias.
• AI-Powered Responses: Utilizes AI to resolve customer inquiries swiftly and accurately, enhancing response times.
• Data-Driven Insights: Offers Revenue Statistics to evaluate how your support team contributes to sales.
• 24/7 Support: Facilitates continuous customer service through a Help Center, chat, and website campaigns.

Gorgias stands out with its ability to transform customer service into a seamless and efficient operation. Users particularly appreciate the ease of managing customer inquiries, as it greatly simplifies support tasks even with limited team resources. The app's seamless integration and helpful support, particularly from team members like Joaquin, receive high praise and contribute to its outstanding reputation.

Preorder Wolf | Pre order now allows store owners to manage and facilitate preorders for their products, ensuring clear communication with customers about delivery expectations and keeping sales going even when stock levels are low.

• Flexible Preordering: Enable preorders for specific products, variants, collections, or all products based on inventory status.
• Conditional Settings: Configure preorders to activate automatically when stock levels are low or based on incoming inventory, and set start and end dates.
• Inventory Management: Limit the number of preorders accepted to manage expectations and supply appropriately.
• Enhanced Communication: Display delivery messages on the product, cart, and checkout pages to keep customers informed.
• No Coding Required: Easy setup without the need to alter your theme, with 24/7 support available.

Preorder Wolf stands out for its ease of use, flexible customization, and exceptional customer service, particularly highlighted by the repeated praise for Eva and her team who go above and beyond to assist users. The app's ability to manage pre-orders automatically and the dedicated support team make it a top choice for store owners looking to boost sales and manage inventory efficiently.

HelpLab FAQ Page, Product FAQs is a user-friendly app designed to elevate your store's FAQs by crafting stylish and seamless product FAQs. It offers full customization to match your brand's style, lightning-fast page loads, and integration with Shop app, effectively reducing customer support requests.

• Full Customization: Tweak fonts, colors, and styles to perfectly align with your brand identity.
• Seamless Integration: Effortlessly integrates with your store's theme for maximum impact.
• Google Rich SEO Snippets: Provides default support for SEO-enhanced dedicated FAQ pages.
• Multimedia Support: Easily add photos and videos to your FAQs for enhanced clarity.
• Multilingual Capabilities: Supports multiple languages to cater to your global audience.

The app boasts outstanding advantages, including ease of configuration and a seamlessly designed, searchable FAQ presentation. Users praise its personalized product FAQ feature and commend the excellent, responsive support that efficiently addresses and resolves issues, enhancing overall customer satisfaction.