Top Free Shopify Support Apps 2025

Pushdaddy WhatsApp, Live Chat is a versatile communication tool designed to enhance customer engagement through seamless switching between WhatsApp chat and Live Chat. It offers automation features for marketing, abandoned cart recovery, and real-time customer support. Effortless setup and integration with multiple messaging platforms like Facebook Messenger and Instagram further enhance its appeal.

• Seamless Switching: Instantly switch between WhatsApp chat and Live Chat to provide flexible communication options for users.
• Automated Marketing Automation: Includes features like abandoned cart recovery and order confirmation via WhatsApp, SMS, and email.
• Push Notifications: Boost sales through effective use of push notifications for marketing activities.
• Multi-Platform Integration: Easily integrate with other messaging platforms such as Facebook Messenger and Instagram for wider reach.
• Instant Installation: Quick one-minute setup by simply adding your number to start chatting, no sign-up required.

Based on the app's reviews, Pushdaddy WhatsApp, Live Chat is often praised for its user-friendly interface and quick installation process. Users appreciate the comprehensive integration with various platforms and the effectiveness of automated features in improving customer communication and retention. The app is hailed as an essential tool for businesses looking to streamline their communication channels and enhance customer service.

Elevate your marketing strategy using WhatsApp with Dondy. Recover abandoned carts and send revenue-driving messages, including exclusive offers, reminders, and personalized automated messages via WhatsApp. Also, make use of our WhatsApp chat widget for instant and effective customer service. Effortlessly maximize conversions and grow your business.

• Abandoned Cart Recovery: Automate the recovery of abandoned carts via WhatsApp, significantly increasing conversion rates.
• WhatsApp Chat Widget: Enhance customer service with a responsive chat widget for seamless and efficient communication.
• Bulk Messaging Campaigns: Reach and engage a wide audience efficiently through bulk messaging and targeted marketing.
• Custom WhatsApp Flows: Build personalized communication flows based on real-time events and specific conditions.
• Easy Integration: Simple, code-free setup that takes just one minute to integrate into your platform.

The Dondy: WhatsApp Marketing+Chat app stands out with its user-friendly design and superior functionality, prominently recognized for its seamless integration and exceptional customer support. Users have lauded it for enhancing customer interaction and satisfaction while making it easy to communicate directly with customers. The app’s effectiveness in recovering abandoned carts and improving sales funnels, along with round-the-clock support and guidance, makes it a favored choice among users. Frequent commendations highlight its positive impact on customer service experience and sales growth.

The 17TRACK Order Tracking‑PaySync app enhances shopper experience by providing a self-service tracking page, reducing service requests, and offering upsell and cross-sell opportunities. It features status notifications and product highlights to drive sales, supports off-shore fulfillment concealment, and integrates PayPal Push to minimize chargebacks and speed up fund releases.

• Global Tracking: Track international and domestic packages conveniently in one platform.
• Customized Tracking Page: Buyers can look up their orders directly on your site, enhancing user experience.
• Triggered Email Notifications: Automatically inform customers of order status changes to keep them updated.
• Buyer Protection: Provide customers with order protection against loss, damage, or delay.
• Analytical Insights: Gain quick insights into shipment delivery and exception performances.

The app receives outstanding reviews, highlighting its user-friendly and intuitive interface, efficient real-time tracking, and exceptional customer support. Users commend the quick response time and problem-solving ability of the support team. The consolidation of tracking information and automatic notifications are frequently praised for simplifying shipment visibility, saving time, and enhancing customer satisfaction.

Marketing+Support on WhatsApp is an all-in-one solution for merchants to enhance customer interaction through WhatsApp. It provides tools such as chat and share widgets, automated messages for cart recovery and updates, and supports upselling and feedback collection. Premium plans offer access to a WhatsApp Business API for large-scale customer communication and marketing.

• Chat & Share Widgets: Enhance customer engagement and sales with integrated chat and share widgets.
• Automated Messaging: Automatically send abandoned cart reminders, order updates, and upsell messages via WhatsApp.
• WhatsApp Business API: Gain access to a customized API to manage messaging at scale and create marketing campaigns.
• Shared Team Inbox: Manage all customer interactions seamlessly with a team inbox for WhatsApp Business API.
• Custom Templates & Campaigns: Design personalized communication strategies using custom templates and marketing campaigns.

Reviews highlight the app's effectiveness in improving customer retention through automated messaging, seamless integration with WhatsApp for timely communication, and impressive scalability with the API support. Users often remark about user-friendly interfaces and substantial impacts on sales and customer satisfaction.

AfterShip Returns & Exchanges app provides a seamless and automated returns experience that enhances customer satisfaction, saves time, and recaptures revenue. It encourages exchanges over returns and increases efficiency through smart automation rules, management tools, and insight monitoring, while also offering branded returns pages and automated communication to reduce customer anxiety.

• Seamless Exchanges: Encourage customers to exchange instead of returning products to recover lost revenue.
• Automation Rules: Increase efficiency with smart automation rules like auto-refund and auto-restock, reducing manual work.
• Branded Returns Pages: Reduce customer anxiety with customized returns pages and automated email notifications.
• Smart Return Settings: Set up custom return rules including returns window and non-returnable items to lower overall returns.
• Efficient Carrier Management: Use regional return routing and carrier data to quickly and cheaply manage returns and restocking.

The app's outstanding advantage is its exceptional customer support, frequently highlighted in reviews for being prompt, knowledgeable, and effective in resolving any issues. Users appreciate the app's ability to streamline the return process with its easy-to-use interface and time-saving automation, contributing significantly to overall satisfaction and recommendation.

WhatsApp Chat and Share is a seamless communication tool that integrates WhatsApp onto your website, allowing visitors to send inquiries directly to you. It offers a convenient way to enhance customer interaction, ensuring you are accessible at any time from any device with live notifications for uninterrupted chatting.

• Effortless communication: Easily embed WhatsApp on your website to allow direct inquiries from visitors.
• Real-time notifications: Receive instant alerts for new messages, ensuring smooth and continuous conversation.
• Device compatibility: Stay connected from any device, enhancing accessibility and customer service.
• Theme versatility: Compatible with all website themes, including customized options.
• Multi-platform support: Integrate additional messaging services like Telegram for broader communication options.

The app is highly appreciated for its substantial user base and straightforward interface, providing an easy and familiar way for users to connect. Its strong foundation is built on excellent technology and a large, loyal audience. Despite concerns about privacy due to its ownership, the app's user-friendly approach and effective communication features make it a favored choice.

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

AfterShip Order Tracking is an app designed to provide customers with live shipment updates through a branded tracking page and automated notifications. It includes an analytics dashboard for monitoring carrier performance and an AI-driven delivery estimate widget to enhance buyer trust.

• Branded Tracking Pages: Create personalized tracking pages that enhance user experience and offer product recommendations to boost sales.
• Automated Notifications: Reduce customer anxiety with timely email and SMS notifications, minimizing "Where is my order?" (WISMO) inquiries.
• Centralized Shipment Dashboard: Monitor shipment status comprehensively and identify exceptions with ease.
• AI-Powered Delivery Estimates: Reassure customers by providing accurate delivery predictions on product and checkout pages.
• Built-in Analytics: Gain insights into shipment statuses and carrier on-time performance to streamline operations.

The app's outstanding advantages, as highlighted by user reviews, include its user-friendly interface, feature richness, and exceptional customer support. Users consistently praise the real-time tracking capability, efficiency enhancements, and the highly responsive support team, which helps resolve queries quickly and effectively.

HelpCenter: AI FAQ Page is an intuitive customer service tool designed for e-commerce businesses. It features an easy-to-navigate FAQ builder empowered by ChatGPT, live chat, and a robust ticketing system to streamline support and enhance customer interactions efficiently.

• AI-powered FAQ builder: Effortlessly create and customize FAQ pages using artificial intelligence for efficient customer support.
• AI-powered FAQ translations: Translate your FAQs to reach a global audience and cater to international customers.
• Product-specific FAQs: Display FAQs directly on product pages to boost sales and improve conversion rates.
• Effective chat app: Utilize live chat and chatbot features for quick support responses and proactive sales opportunities.
• Centralized helpdesk: Manage inquiries from various channels in one comprehensive ticketing system for streamlined communication.

Outstanding Advantages: Users appreciate the easy management of customer inquiries through agent assignment and automated responses, the convenience of a versatile FAQ and contact form builder, and the value offered by a free plan to accommodate growing businesses. The app receives high praise for its functionality over several years of usage.

Create professional-looking forms with no coding using Powerful Contact Form Builder. Integrated with various third-party applications like Mailchimp, Klavio, Ominisend, Sendinblue, and Google Calendar, it allows for easy display of custom forms on any page and offers file and image uploads alongside custom registration fields.

• Third-Party Integrations: Seamlessly integrates with popular applications like Mailchimp and Google Calendar for enhanced functionality.
• Ease of Use: User-friendly interface allowing for easy form creation without the need for coding skills.
• Custom Fields and Uploads: Offers extensive customization options including file and image uploads for registration forms.
• Versatile Display Options: Easily place custom forms on any page, such as product, collection, cart, or homepage.
• Responsive Support: Excellent customer support that is highly responsive and helpful in resolving any issues quickly.

Outstanding support and ease of use are highlighted as key advantages in the app's reviews. Users consistently praise Emma and the support team for their prompt, friendly, and efficient assistance. The app is lauded for its extensive customization options and seamless integration, making form creation simple and effective for all users, alongside a stellar customer service experience.

HelpLab FAQ Page, Product FAQs is a user-friendly app designed to elevate your store's FAQs by crafting stylish and seamless product FAQs. It offers full customization to match your brand's style, lightning-fast page loads, and integration with Shop app, effectively reducing customer support requests.

• Full Customization: Tweak fonts, colors, and styles to perfectly align with your brand identity.
• Seamless Integration: Effortlessly integrates with your store's theme for maximum impact.
• Google Rich SEO Snippets: Provides default support for SEO-enhanced dedicated FAQ pages.
• Multimedia Support: Easily add photos and videos to your FAQs for enhanced clarity.
• Multilingual Capabilities: Supports multiple languages to cater to your global audience.

The app boasts outstanding advantages, including ease of configuration and a seamlessly designed, searchable FAQ presentation. Users praise its personalized product FAQ feature and commend the excellent, responsive support that efficiently addresses and resolves issues, enhancing overall customer satisfaction.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

The Pify Form Builder - Contact Form is a versatile tool designed to create a wide range of forms, making it easy to connect with customers and drive sales. It offers a streamlined process for form creation, boasting a variety of templates and customization options to suit different business needs.

• Automatic Customer Creation: Seamlessly integrates with contact widgets to generate new leads and subscriptions automatically.
• Payment-Ready Forms: Allows creation of Wholesale Order Forms with integrated payment solutions, enhancing sales opportunities.
• Extensive Templates and Integrations: Offers numerous templates and integration options to automate processes efficiently.
• Customizable Popup Forms: Supports multiple steps and conditional logic, featuring an announcement bar for targeted communications.
• User-Friendly Design: Enables easy customizations of email templates and form styles without requiring any coding skills.

Based on the app's reviews, Pify Form Builder stands out for its user-friendly interface and extensive customization options, making it accessible even for non-tech-savvy users. The app's drag-and-drop functionality simplifies the creation of complex forms, and it offers seamless integration with Shopify. Customers rave about the exceptional support team, known for their quick and effective assistance, enhancing the overall user experience. Pify is celebrated for its versatility and flexibility, providing excellent value across both free and paid tiers, accommodating the growth of diverse business needs.

Explore the ease of form creation with qikify Contact Form Builder, your no-code form builder solution. Craft custom forms for diverse needs like contact, wholesale, and surveys. Seamlessly convert new leads, expand contact lists, and elevate customer service. Enjoy efficient in-app submission management, and sync with mail apps for smooth communications. Update your contact us form with qikify, and transform interactions into opportunities.

• Tailored form creation: Easily create custom forms for various purposes such as contact, wholesale, registration, and more.
• Versatile form elements: Supports file upload, image choice, and other essential form elements.
• Flexible display options: Display forms as a popup, bubble, or embedded form effortlessly.
• Advanced features: Includes reCaptcha, conditional logic, form scheduling, and more for enhanced functionality.
• Efficient submission tracking: Track form submissions in-app or via email with ease.

The app's outstanding advantages include its user-friendly interface and customizable templates that simplify form creation. It seamlessly integrates with websites, improving customer interaction and contact functionality. Users praise the responsive and helpful customer support, highlighting the app as a great tool for enhancing communication efficiency.

Return Prime: Return → Revenue is a robust app designed to streamline the process of managing returns, exchanges, and refunds through a single platform. It offers features like sending return labels, in-store returns, and refunds via store credit, all while integrating seamlessly with your preferred logistics and warehouse management system (WMS).

• Comprehensive Returns Management: Handle returns, exchanges, and refunds efficiently in one place, reducing the complexity of managing multiple systems.
• Customizable Return Portal: Offers a user-friendly return portal that is fully customizable to fit your brand's needs and provide a smooth customer experience.
• Integration Flexibility: Easily connect with over 30 apps or create your own integrations using webhooks and APIs for a tailored returns solution.
• Automated Processes: Automate return label sending and order replacements to save time and improve operational efficiency.
• Migratable Solution: Transition seamlessly from any other returns management app to Return Prime without hassle.

The app’s outstanding advantages are evident in its glowing reviews, primarily focused on exceptional customer support, a user-friendly interface, and comprehensive capabilities. Clients consistently praise its efficiency in reducing return rates and promoting customer retention. The app’s seamless integration with existing platforms and straightforward setup process further enhance its appeal, making it highly recommended among ecommerce businesses looking for a reliable and efficient returns management solution.

Reputon Testimonials Slider app enhances site trust, reputation, and social proof by displaying client and product testimonials through varied widgets like photo, video, and feedback tools, integrating seamlessly into websites for a dynamic showcase.

• Variety of Content Display: Showcases testimonials, photo, and video reviews from platforms like YouTube and TikTok.
• Comprehensive Import Options: Allows import of reviews from multiple platforms including Yotpo, Aliexpress, Amazon, eBay, Etsy, Google, and Mercado Libre.
• Customizable Design Options: Offers various styles such as sliders, cards, lists, carousels, and grids to fit your website's aesthetic.
• User-Friendly Testimonial Collection: Provides customizable review request forms and a dedicated link for easy review gathering.
• Easy Integration: Quickly embed testimonials using emails, websites, or QR codes.

The app's outstanding advantages include its ease of setup, visually appealing and clean layout for showcasing reviews, alongside efficient customer support, making it a user-friendly and affordable option for enhancing credibility through testimonials.

Create professional custom forms in minutes with the POWR Contact Form Builder. Designed to expand contact lists and lead collection without requiring coding skills, it integrates effortlessly with popular software tools like Mailchimp, Klaviyo, and Zapier. Customize every form element, and ensure security with reCAPTCHA and GDPR compliance, ideal for merchants needing streamlined workflows without web developer assistance.

• Seamless Integration: Integrates with tools like Mailchimp, Klaviyo, and Zapier to automate your workflow.
• Customization & Security: Customize every form element, with reCAPTCHA and GDPR compliance for enhanced security.
• Ease of Use: No coding skills required; create simple or complex forms quickly.
• Centralized Management: Centralize contacts and form responses in your POWR dashboard.
• Conditional Logic: Use conditional logic to tailor forms for different customer segments.

Highly praised for its exceptional usability and versatility, the POWR Contact Form Builder stands out for its ability to generate leads and streamline contact workflows efficiently. Users commend the responsive and helpful support team, the ease of setting up and customizing forms, and the application's reliable performance, underscoring a consistently excellent user experience.

WhatsApp Button by EAZE is an app that allows you to add a WhatsApp chat button to your shop, enabling customers to easily contact you with a prefilled message. The button is fully customizable, and it can be styled using custom CSS to match your shop’s aesthetic.

• Direct Contact: Customers can instantly reach out via WhatsApp by clicking the chat button, which facilitates quick customer service interactions.
• Customization: The chat button can be personalized to align with your shop's branding, including custom CSS styling.
• Responsive Design: The app is designed to work seamlessly across mobile and desktop devices, ensuring optimal user experience.
• Analytics Integration: Tracks button clicks using Google Analytics or Tag Manager and Meta/Facebook, allowing you to measure engagement.

According to user reviews, this app impresses store visitors with its seamless integration and ease of use, receiving top marks for enabling fast and efficient communication with customers.

Route: Post‑Purchase Platform is designed to connect brands with their customers by enhancing the entire buying journey from order placement to delivery. It provides shipping insurance, immersive package tracking, and personalized recommendations, ensuring a seamless and engaging post-purchase experience.

• Shipping Insurance: Offers protection against loss, theft, or damage, providing peace of mind at checkout.
• Carbon Neutral Shipping: Promotes eco-friendly practices by making all protected orders carbon neutral.
• Immersive Package Tracking: Keeps customers engaged with branded package tracking, enhancing anticipation and experience.
• Revenue-Driving Recommendations: Delivers personalized product suggestions to increase customer lifetime value.
• Instant Claims Resolution: Streamlines the resolution process to save time and reduce support costs.

Based on reviews, Route stands out for its efficient handling of shipping issues, which saves customer service time and company resources. Users appreciate its effective customer support and believe the application offers substantial ROI, making it highly recommended for Shopify stores.

Synctrack PayPal Tracking Sync is a robust app designed to streamline the synchronization of order tracking information with PayPal, ensuring faster fund releases and reducing disputes. As an official PayPal partner, it extends its functionality to Stripe and helps automate workflows to maintain business transparency.

• Official PayPal Partner: Approved by PayPal to sync tracking info, enhancing credibility and efficiency in managing transactions.
• Stripe Integration: Automatically syncs tracking info to Stripe, speeding up fund disbursement.
• Dispute Reduction: Helps minimize disputes, limits, and reserves with both PayPal and Stripe.
• Multi-Store Management: Allows synchronization from multiple stores within a single subscription for streamlined management.
• Extensive Carrier Support: Supports multiple shipping carriers with mapping capabilities to meet PayPal standards.

The app receives outstanding reviews, mainly for its exceptional customer service and ease of use. Customers appreciate the app's efficiency in resolving PayPal disputes and limitations. The support team is consistently praised for their prompt assistance and in-depth knowledge, going above and beyond to ensure user satisfaction and compliance with PayPal standards. Users highlight the simplicity of setup and the reliability of the app, often recommending it for any PayPal-related needs.