Top Free Shopify Support Apps 2025

Yanet: Returns and Exchanges is a management app designed to streamline the return and exchange process with a clear, flow-based solution. Store owners can craft various return policies for different products, while customers can submit requests through an easy-to-use public portal embedded on the site. The portal's text, banner, and colors can be customized to fit the store's branding, providing seamless communication through email notifications.

• Customizable Policies: Store owners can create different return and exchange policies tailored to specific products and situations.
• Public Portal: An embedded portal allows customers to easily submit return and exchange requests and stays updated through email notifications.
• Brand Matching: Options to customize the portal's appearance, including text, banners, and colors, facilitate seamless brand integration.
• Email Notifications: Customers receive updates at every step of the return or exchange process, ensuring transparency and communication.
• Responsive Support: The dedicated support team provides exceptional service, guiding users through setup and solving any issues promptly.

Based on user reviews, the standout advantage of Yanet: Returns and Exchanges is its exceptional customer support, highlighted by knowledgeable and responsive staff like Alex. Users appreciate the app’s intuitive design, efficiency, and customizable features that facilitate a smooth return process, saving time and enhancing functionality. The app also receives high praise for its seamless integration and ease of use, making it a highly recommended choice for handling returns and exchanges.

Shopify Inbox is a free messaging tool that enhances customer interaction for online stores. With features aimed at streamlining communication, it enables real-time engagement, product recommendations, and personalized support, ultimately driving conversion and customer satisfaction.

• Live Customer Insights: Access detailed customer information such as products viewed, cart contents, and past orders to tailor interactions and provide personalized assistance.
• Automated Responses: Utilize automated replies and FAQs to speed up customer service processes, providing instant responses and freeing up time for more complex inquiries.
• Seamless Shopify Integration: Integrates directly with Shopify’s ecosystem, allowing easy management of customer inquiries from the Shopify admin panel.
• Real-Time Product Recommendations: Send product suggestions, photos, and exclusive discounts within the chat to increase order value and enhance shopping experience.
• Multi-Platform Chat Sync: Manage conversations across several platforms, including online store chat and the Shop app, offering a central communication hub for all customer interactions.

Shopify Inbox has received glowing reviews for its intuitive and user-friendly interface, making customer interaction straightforward and efficient. Its integration with Shopify's backend, automated response capabilities, and real-time communication features have proven to significantly boost customer satisfaction and streamline support operations, earning it high praise from store owners and users alike.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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AfterShip Returns & Exchanges app provides a seamless and automated returns experience that enhances customer satisfaction, saves time, and recaptures revenue. It encourages exchanges over returns and increases efficiency through smart automation rules, management tools, and insight monitoring, while also offering branded returns pages and automated communication to reduce customer anxiety.

• Seamless Exchanges: Encourage customers to exchange instead of returning products to recover lost revenue.
• Automation Rules: Increase efficiency with smart automation rules like auto-refund and auto-restock, reducing manual work.
• Branded Returns Pages: Reduce customer anxiety with customized returns pages and automated email notifications.
• Smart Return Settings: Set up custom return rules including returns window and non-returnable items to lower overall returns.
• Efficient Carrier Management: Use regional return routing and carrier data to quickly and cheaply manage returns and restocking.

The app's outstanding advantage is its exceptional customer support, frequently highlighted in reviews for being prompt, knowledgeable, and effective in resolving any issues. Users appreciate the app's ability to streamline the return process with its easy-to-use interface and time-saving automation, contributing significantly to overall satisfaction and recommendation.

Create professional-looking forms with no coding using Powerful Contact Form Builder. Integrated with various third-party applications like Mailchimp, Klavio, Ominisend, Sendinblue, and Google Calendar, it allows for easy display of custom forms on any page and offers file and image uploads alongside custom registration fields.

• Third-Party Integrations: Seamlessly integrates with popular applications like Mailchimp and Google Calendar for enhanced functionality.
• Ease of Use: User-friendly interface allowing for easy form creation without the need for coding skills.
• Custom Fields and Uploads: Offers extensive customization options including file and image uploads for registration forms.
• Versatile Display Options: Easily place custom forms on any page, such as product, collection, cart, or homepage.
• Responsive Support: Excellent customer support that is highly responsive and helpful in resolving any issues quickly.

Outstanding support and ease of use are highlighted as key advantages in the app's reviews. Users consistently praise Emma and the support team for their prompt, friendly, and efficient assistance. The app is lauded for its extensive customization options and seamless integration, making form creation simple and effective for all users, alongside a stellar customer service experience.

Marketing+Support on WhatsApp is an all-in-one solution for merchants to enhance customer interaction through WhatsApp. It provides tools such as chat and share widgets, automated messages for cart recovery and updates, and supports upselling and feedback collection. Premium plans offer access to a WhatsApp Business API for large-scale customer communication and marketing.

• Chat & Share Widgets: Enhance customer engagement and sales with integrated chat and share widgets.
• Automated Messaging: Automatically send abandoned cart reminders, order updates, and upsell messages via WhatsApp.
• WhatsApp Business API: Gain access to a customized API to manage messaging at scale and create marketing campaigns.
• Shared Team Inbox: Manage all customer interactions seamlessly with a team inbox for WhatsApp Business API.
• Custom Templates & Campaigns: Design personalized communication strategies using custom templates and marketing campaigns.

Reviews highlight the app's effectiveness in improving customer retention through automated messaging, seamless integration with WhatsApp for timely communication, and impressive scalability with the API support. Users often remark about user-friendly interfaces and substantial impacts on sales and customer satisfaction.

Chatty: Livechat Helpdesk, FAQ is an innovative app designed to enhance customer interaction by providing a smart chat box with FAQs, order tracking, and live chat capabilities. It offers automation, 24/7 support, and WhatsApp integration to improve user experience, boost conversion rates, and reduce cart abandonment.

• Smart Chat Box: Provides a comprehensive chat interface featuring FAQs, order tracking, and live chat for streamlined customer interactions.
• 24/7 Automation: Ensures constant availability and quick customer support through automated responses and WhatsApp integration.
• Personalized Contact Options: Builds trust and reduces support time by offering customized contact options via WhatsApp.
• Instant Order Tracking: Allows customers to easily track their orders, thus increasing satisfaction and reducing inquiries.
• Enhanced User Experience: Tailored assistance for urgent matters leads to improved customer satisfaction and increased sales.

Chatty is highly regarded for its outstanding customer service and ease of use. Reviewers mention the app's intuitive setup process and responsive support team, with individuals like Hana, Lydia, and Tiana frequently praised for their quick, effective assistance. Users appreciate the app's ability to simplify customer communication, making it a top choice for enhancing live chat and helpdesk functionalities.

The SK: Advanced Form Builder app allows users to create a variety of forms, from simple contact forms to complex booking and registration forms. It provides customizable templates and integrates seamlessly with popular tools like SMTP and Klaviyo. The app supports unlimited file storage and styling using custom CSS, making it a versatile solution for businesses looking to enhance their form-building processes.

• Customizable Templates: Offers a range of predefined templates such as Contact Us, Booking, and Warranty Registration that are compatible with all themes.
• Styling Flexibility: Users can modify the look and feel of forms with custom CSS to match their brand's aesthetic.
• Unlimited File Storage: Provides extensive file storage capabilities, allowing users to manage submissions and data efficiently.
• Integrations: Includes seamless integration with SMTP and Klaviyo, enabling users to automate email campaigns and manage customer lists easily.
• Form Tracking: Sends email notifications to inform users about the submission page, aiding in effective follow-up and tracking.

Reviews highlight SK: Advanced Form Builder as an indispensable tool for streamlining form creation and enhancing user engagement. Users appreciate its ease of use, flexibility in customization, and excellent support. The app's ability to facilitate seamless integration with other platforms and customizable branding options adds significant value, making it highly recommended for businesses seeking efficient form-building solutions.

The Pify Form Builder - Contact Form is a versatile tool designed to create a wide range of forms, making it easy to connect with customers and drive sales. It offers a streamlined process for form creation, boasting a variety of templates and customization options to suit different business needs.

• Automatic Customer Creation: Seamlessly integrates with contact widgets to generate new leads and subscriptions automatically.
• Payment-Ready Forms: Allows creation of Wholesale Order Forms with integrated payment solutions, enhancing sales opportunities.
• Extensive Templates and Integrations: Offers numerous templates and integration options to automate processes efficiently.
• Customizable Popup Forms: Supports multiple steps and conditional logic, featuring an announcement bar for targeted communications.
• User-Friendly Design: Enables easy customizations of email templates and form styles without requiring any coding skills.

Based on the app's reviews, Pify Form Builder stands out for its user-friendly interface and extensive customization options, making it accessible even for non-tech-savvy users. The app's drag-and-drop functionality simplifies the creation of complex forms, and it offers seamless integration with Shopify. Customers rave about the exceptional support team, known for their quick and effective assistance, enhancing the overall user experience. Pify is celebrated for its versatility and flexibility, providing excellent value across both free and paid tiers, accommodating the growth of diverse business needs.

Explore the ease of form creation with qikify Contact Form Builder, your no-code form builder solution. Craft custom forms for diverse needs like contact, wholesale, and surveys. Seamlessly convert new leads, expand contact lists, and elevate customer service. Enjoy efficient in-app submission management, and sync with mail apps for smooth communications. Update your contact us form with qikify, and transform interactions into opportunities.

• Tailored form creation: Easily create custom forms for various purposes such as contact, wholesale, registration, and more.
• Versatile form elements: Supports file upload, image choice, and other essential form elements.
• Flexible display options: Display forms as a popup, bubble, or embedded form effortlessly.
• Advanced features: Includes reCaptcha, conditional logic, form scheduling, and more for enhanced functionality.
• Efficient submission tracking: Track form submissions in-app or via email with ease.

The app's outstanding advantages include its user-friendly interface and customizable templates that simplify form creation. It seamlessly integrates with websites, improving customer interaction and contact functionality. Users praise the responsive and helpful customer support, highlighting the app as a great tool for enhancing communication efficiency.

Zigpoll Customer Surveys is a sleek, customizable survey app designed to enhance customer engagement and gather valuable insights. This multilingual, no-code solution integrates effortlessly with Shopify and other marketing platforms, facilitating seamless survey deployment via web, email, or SMS. AI-driven analytics empower users to optimize their business strategies with data-driven insights.

• Customizability: Fully customizable surveys that support multiple languages, allowing you to localize content effectively.
• No-Code Setup: Easy, fast deployment of surveys on your site or through email/SMS without any coding requirements.
• Integration: Seamless integration with Shopify and other marketing tools to enhance your ecommerce experience.
• Data Insights: Utilize AI-powered analytics to gain valuable insights from zero-party data, driving optimized business decisions.
• Advanced Features: Includes advanced post-purchase surveys and abandoned checkout campaigns to uncover pain points and recover carts.

Zigpoll Customer Surveys is acclaimed by users for its ease of use, flexibility, and outstanding customer support. It boasts high customer engagement rates, works seamlessly with Shopify, and offers robust customization and integration features. Users particularly value the responsive and personalized support from the team, making it a highly recommended tool for businesses aiming to understand their audience and optimize conversion rates effectively.

The COD King-COD Fees & OTP Verify app is your ultimate solution for managing cash on delivery orders with ease and efficiency. From verifying orders via OTP and SMS links to custom fees and abandoned cart conversions, it’s designed to optimize your COD service and boost sales.

• Order Verification: Verifies COD orders using OTP or links through SMS and WhatsApp to reduce fake orders and save on shipping costs.
• COD Show Hide: Allows you to show or hide the COD payment method based on specific parameters like country, zip code, product, or cart value.
• Additional COD Fees: Automatically adds extra charges for cash on delivery orders, enhancing your revenue.
• Prepaid Conversion: Encourages customers to switch to prepaid by sending abandoned cart messages and offering discounts, increasing your sales success rate.
• Comprehensive Messaging: Sends OTP, order confirmation, and fulfillment messages, supporting branded SMS for better communication.

The app has garnered outstanding reviews highlighting its user-friendly interface, reliable order verification system, and exceptional customer support. Especially noted is the prompt assistance from team members like Pankaj and Sulaj, who ensure seamless onboarding and trouble-free operation. Users have praised its effectiveness in managing COD orders and stopping fraudulent ones, making it a highly recommended tool for Shopify sellers.

Preorder Wolf | Pre order now allows store owners to manage and facilitate preorders for their products, ensuring clear communication with customers about delivery expectations and keeping sales going even when stock levels are low.

• Flexible Preordering: Enable preorders for specific products, variants, collections, or all products based on inventory status.
• Conditional Settings: Configure preorders to activate automatically when stock levels are low or based on incoming inventory, and set start and end dates.
• Inventory Management: Limit the number of preorders accepted to manage expectations and supply appropriately.
• Enhanced Communication: Display delivery messages on the product, cart, and checkout pages to keep customers informed.
• No Coding Required: Easy setup without the need to alter your theme, with 24/7 support available.

Preorder Wolf stands out for its ease of use, flexible customization, and exceptional customer service, particularly highlighted by the repeated praise for Eva and her team who go above and beyond to assist users. The app's ability to manage pre-orders automatically and the dedicated support team make it a top choice for store owners looking to boost sales and manage inventory efficiently.

Return Prime: Return → Revenue is a robust app designed to streamline the process of managing returns, exchanges, and refunds through a single platform. It offers features like sending return labels, in-store returns, and refunds via store credit, all while integrating seamlessly with your preferred logistics and warehouse management system (WMS).

• Comprehensive Returns Management: Handle returns, exchanges, and refunds efficiently in one place, reducing the complexity of managing multiple systems.
• Customizable Return Portal: Offers a user-friendly return portal that is fully customizable to fit your brand's needs and provide a smooth customer experience.
• Integration Flexibility: Easily connect with over 30 apps or create your own integrations using webhooks and APIs for a tailored returns solution.
• Automated Processes: Automate return label sending and order replacements to save time and improve operational efficiency.
• Migratable Solution: Transition seamlessly from any other returns management app to Return Prime without hassle.

The app’s outstanding advantages are evident in its glowing reviews, primarily focused on exceptional customer support, a user-friendly interface, and comprehensive capabilities. Clients consistently praise its efficiency in reducing return rates and promoting customer retention. The app’s seamless integration with existing platforms and straightforward setup process further enhance its appeal, making it highly recommended among ecommerce businesses looking for a reliable and efficient returns management solution.

ReturnGO Returns & Exchanges is a comprehensive platform that simplifies the management of product returns and exchanges. It offers seamless automation with its AI-powered return portal, allowing businesses to automate return policies and provide easy order tracking, enhancing the customer's end-to-end post-purchase experience.

• One-Click Exchanges: Provides an automated, branded return portal for seamless exchanges, improving efficiency in the return process.
• Customizable Policies: Allows customization of return and exchange policy rules, eligibility conditions, and return reasons to automate RMA processes.
• Order Tracking: Offers comprehensive order tracking and notifications for every shipment, ensuring a complete post-purchase experience.
• Automation Tools: Features automation options like auto-exchange, auto-refund, and auto-approval to streamline the return process.
• Seamless Integrations: Integrates with various logistics and helpdesk platforms to enhance operational efficiency.

According to reviews, the app's standout advantages include exceptional customer service, with a supportive and responsive team that promptly addresses issues, facilitating a smoother return process. Users appreciate the app's flexibility and ease of implementation, as well as its continuous development and feature expansion, providing excellent value for money.

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

Parcel Panel Returns & Exchange by Channelwill makes handling returns seamless by converting them into exchanges and store credits, driving customer loyalty, and offering actionable insights to improve efficiency.

• Flexible Refund Options: Facilitates exchanges for different items and offers flexible refund options such as store credits and gift cards.
• Customer Self-Service: Provides a self-service returns portal and email notifications, enhancing customer loyalty.
• Comprehensive Carrier Support: Supports unlimited carrier integrations for better return label rates and free pickups, covering USPS, UPS, DHL, FedEx, and more.
• Automated Synchronization: Features auto-sync of return status to Shopify and auto-tracking of return shipment status for streamlined processes.

According to user reviews, Parcel Panel Returns & Exchange stands out for its user-friendly interface, comprehensive features available even in the free version, and swift, effective customer service. Users find the app invaluable for simplifying the return/refund process, citing its ease of use and effective service as compelling reasons to choose this app.

HelpLab FAQ Page, Product FAQs is a user-friendly app designed to elevate your store's FAQs by crafting stylish and seamless product FAQs. It offers full customization to match your brand's style, lightning-fast page loads, and integration with Shop app, effectively reducing customer support requests.

• Full Customization: Tweak fonts, colors, and styles to perfectly align with your brand identity.
• Seamless Integration: Effortlessly integrates with your store's theme for maximum impact.
• Google Rich SEO Snippets: Provides default support for SEO-enhanced dedicated FAQ pages.
• Multimedia Support: Easily add photos and videos to your FAQs for enhanced clarity.
• Multilingual Capabilities: Supports multiple languages to cater to your global audience.

The app boasts outstanding advantages, including ease of configuration and a seamlessly designed, searchable FAQ presentation. Users praise its personalized product FAQ feature and commend the excellent, responsive support that efficiently addresses and resolves issues, enhancing overall customer satisfaction.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.