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WhatsApp Chat & Abandoned Cart logo

WhatsApp Chat & Abandoned Cart

$4.99

/ Month
Free plan available 7 Days Free Trial

Improve Sales via WhatsApp Cart Recovery Messages with Wati

Automated updates
Shared inbox
Cart recovery
Order confirmation
Delivery tracking
Whatsapp green tick
Whatsapp broadcasts
No code chatbots

About WhatsApp Chat & Abandoned Cart

Launched Sep 10, 2020

Categories

Built by WATI: WhatsApp Team Inbox

Email :

[email protected]

Address

Unit C5, 20/F, TML Plaza, 3 Hoi Shing Rd, Tsuen Wan, Hong Kong, HK, 00000, HK

Website Privacy policy FAQ
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Description

Recover Abandoned Carts and Improve Customer Service with Wati

Wati helps you recover abandoned carts and boost sales with WhatsApp API tools. Use WhatsApp broadcasts, no-code chatbots, and delivery reminders to enhance your sales, support, and marketing. Confirm orders via WhatsApp to reduce return rates and automate order updates for better customer service. Manage chats efficiently with a shared team inbox and build trust with a WhatsApp Green Tick.

Wati helps you recover abandoned carts and boost sales with WhatsApp API tools. Use WhatsApp broadcasts, no-code chatbots, and delivery reminders to enhance your sales, support, and marketing. Confirm orders via WhatsApp to reduce return rates and automate order updates for better customer service. Manage chats efficiently with a shared team inbox and build trust with a WhatsApp Green Tick. more
  • Recover carts, confirm orders, and send updates with WhatsApp notifications.
  • Set up auto-replies and send personalized messages to your customers.
  • Showcase products efficiently through the WhatsApp Catalog.
  • Improve customer service with our shared team inbox.
  • Increase engagement using customizable WhatsApp chat widgets.

Pros

  • Reduces abandoned carts through WhatsApp notifications
  • Allows order confirmations, reducing the RTO of COD
  • Automates order updates, improving customer support
  • Efficiently manages incoming chats with a shared team inbox
  • Provides advanced No Code Chatbots for ease of use
  • Enables WhatsApp broadcasts and personalized messages
  • Offers delivery tracking reminders to keep customers informed
  • Enhances credibility with a WhatsApp Green Tick
  • Increases engagement through customizable WhatsApp chat widgets
  • Effortlessly showcases products using the WhatsApp Catalog
  • Improves customer service with auto-replies and personalized broadcasts

Cons

  • Limited to WhatsApp, may not engage users on other platforms
  • Reliance on WhatsApp's ecosystem might not suit all businesses
  • Potential learning curve for first-time users setting up chatbots
  • May require active WhatsApp number, complicating setup for some

Top Helpful Reviews

Bitrontix™

Apr 17, 2025  on Shopify

Excellent WhatsApp Automation Tool for D2C Businesses! We've been using WATI for several months now, and it has completely streamlined our customer communication. From automated order updates to personalized campaigns, the platform is super intuitive and packed with features. Support is quick and helpful, and setting up flows was much easier than expected. It's a must-have tool if you're serious about scaling your WhatsApp communication! Highly recommend for eCommerce, especially if you're running on Shopify

Shopmano

Apr 17, 2025  on Shopify

App excelente, integra facilmente no Shopify e ajuda na automação de mensagens transacionais e disparos em massa. Super recomendo!

Just Shopper

Feb 08, 2025  on Shopify

One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support

The Mushroom Box

Jan 16, 2025  on Shopify

if youd like the rest of your day to be an absolute headache, WATI is for you! theyll make you sign out of whatsapp on your phone and login through another portal. youll then have no access to whatsapp on your phone at all. if you change the number to another number, youll still have no access to your original whatsapp account. ive been locked out of my profile all day now, not a single message has been responded to. the integrate STILL doesnt even work. upon trying to delete your WATI account youll find that theyve made this IMPOSSIBLE, trying to lock you in for the 7 day trial to force you to make payments. upon contacting them to delete your account youll have no response. AWEFUL AWEFUL AWEFUL. Im still trying to DELETE this terrible application and return my whatsapp profile to normal.

Aleen Beauty

Dec 25, 2024  on Shopify

STAY AWAY FROM WATI. SCAM AND NOT SECURE - WILL DESTROY YOUR BUSINESS WATI is the worst platform we’ve ever dealt with. We are a business based in Iraq, and their incompetence has caused us nothing but damage. Our account was hacked, and someone sent thousands of spam messages to Indonesia – a country we don’t even operate in! Our inbox is now full of garbage messages in a language we can’t read, and their system is so insecure that the hacker has been able to keep draining our credits, which we paid for. As if that wasn’t enough, WATI’s negligence got our WhatsApp Business account suspended for violating WhatsApp’s terms of service. So now we’ve lost our money, our main communication channel, and countless hours trying to fix the chaos they created. And where is WATI’s support team? Completely unresponsive. They’ve ignored every email we’ve sent. It’s like they don’t care at all that their shoddy platform has destroyed our operations. Every single day that this issue isn’t resolved, our business takes another hit. WATI is not just unreliable – they’re a liability. Their platform is unsafe, their support is non-existent, and their impact on our business has been catastrophic. Save yourself the trouble and stay far away from WATI. They don’t deserve a single penny from anyone.

Bylmo

Dec 03, 2024  on Shopify

We’ve been working with Wati for over three years now, and they have made significant improvements in their functionalities. They have understood the needs of agents and companies to create an effective and easy-to-use chatbot. Wati offers key features that are stable, user-friendly, and scalable, including an intuitive bot builder and comprehensive API documentation. As of now they are working AI functionalities, and offer everything else. Useful for small to big companies from basic to advance chatbots. Their support team is ok but given the difference in time zone, its sometimes slow on the replays. WHen i say slow, i mean 1 to 3 days but they usually replay.

Oye Aalsi

Nov 25, 2024  on Shopify

We've been using Wati for the past three months, and it's been a fantastic experience. We've significantly enhanced our customer service, providing a seamless experience, and have also boosted our brand recognition.

Sardar Ji Toys

Nov 25, 2024  on Shopify

Very Good app for whatsapp automation it has lot of new features to engage the customers especially keyword acction we use that feature most and very good customer support

Weggli

Nov 18, 2024  on Shopify

Unfortunately cannot access the console at all - stuck on an error screen that says 'Setting up Shopify into WATI...' What is most frustrating is how difficult it is to talk to a human to get help.

VASTRAMANIAA

Nov 14, 2024  on Shopify

We have been using wati from past 6 month , this is the best WhatsApp API solution so for, one of the best thing i like about WATI is there customer care support, quick response for query

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