One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support

if youd like the rest of your day to be an absolute headache, WATI is for you! theyll make you sign out of whatsapp on your phone and login through another portal. youll then have no access to whatsapp on your phone at all. if you change the number to another number, youll still have no access to your original whatsapp account. ive been locked out of my profile all day now, not a single message has been responded to. the integrate STILL doesnt even work. upon trying to delete your WATI account youll find that theyve made this IMPOSSIBLE, trying to lock you in for the 7 day trial to force you to make payments. upon contacting them to delete your account youll have no response. AWEFUL AWEFUL AWEFUL. Im still trying to DELETE this terrible application and return my whatsapp profile to normal.

STAY AWAY FROM WATI. SCAM AND NOT SECURE - WILL DESTROY YOUR BUSINESS WATI is the worst platform we’ve ever dealt with. We are a business based in Iraq, and their incompetence has caused us nothing but damage. Our account was hacked, and someone sent thousands of spam messages to Indonesia – a country we don’t even operate in! Our inbox is now full of garbage messages in a language we can’t read, and their system is so insecure that the hacker has been able to keep draining our credits, which we paid for. As if that wasn’t enough, WATI’s negligence got our WhatsApp Business account suspended for violating WhatsApp’s terms of service. So now we’ve lost our money, our main communication channel, and countless hours trying to fix the chaos they created. And where is WATI’s support team? Completely unresponsive. They’ve ignored every email we’ve sent. It’s like they don’t care at all that their shoddy platform has destroyed our operations. Every single day that this issue isn’t resolved, our business takes another hit. WATI is not just unreliable – they’re a liability. Their platform is unsafe, their support is non-existent, and their impact on our business has been catastrophic. Save yourself the trouble and stay far away from WATI. They don’t deserve a single penny from anyone.

We’ve been working with Wati for over three years now, and they have made significant improvements in their functionalities. They have understood the needs of agents and companies to create an effective and easy-to-use chatbot. Wati offers key features that are stable, user-friendly, and scalable, including an intuitive bot builder and comprehensive API documentation. As of now they are working AI functionalities, and offer everything else. Useful for small to big companies from basic to advance chatbots. Their support team is ok but given the difference in time zone, its sometimes slow on the replays. WHen i say slow, i mean 1 to 3 days but they usually replay.

We've been using Wati for the past three months, and it's been a fantastic experience. We've significantly enhanced our customer service, providing a seamless experience, and have also boosted our brand recognition.

Very Good app for whatsapp automation it has lot of new features to engage the customers especially keyword acction we use that feature most and very good customer support

Unfortunately cannot access the console at all - stuck on an error screen that says 'Setting up Shopify into WATI...' What is most frustrating is how difficult it is to talk to a human to get help.

We have been using wati from past 6 month , this is the best WhatsApp API solution so for, one of the best thing i like about WATI is there customer care support, quick response for query

support is always available and if I had a problem, they solve everything with me. thank you for your help

I recently started using Wati for my business’s customer communication, and overall, it has been a highly positive experience. Wati has significantly enhanced how we manage customer interactions through WhatsApp. The multi-agent support, ease of integration, and broadcast capabilities are standout features that have streamlined our processes. While there’s room for improvement in chatbot customization and pricing, the platform is undoubtedly a solid investment for businesses looking to optimize their communication strategy.