Gladly is a customer service platform that emphasizes people-centered support, aiming to enhance customer experiences. By offering a unified interface, Gladly allows companies to manage all customer interactions seamlessly across various channels like email, chat, and social media. The platform focuses on treating customers as individuals rather than tickets, fostering personalized and efficient communication. With features like customer profiles and conversation history, agents can provide consistent and context-aware service. Ultimately, Gladly strives to build lasting relationships between brands and their customers.