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Gladly Inc Summary

1

Apps

4.6

Average Rating

27

Reviews

Gladly Inc Contact

Email :

[email protected]

Address :

60 29th St., #125, San Francisco, CA, 94110, US

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Apps by Gladly Inc

  • $180-$210 / Month
7.5
27 Reviews

People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.
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Single view history
Unified communication stream
Personalized self-service
Integrated voice support
Agent skill matching

Customer experience that’s both radically efficient and radically personal.

B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead.

B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead. more
  • One conversation, every channel—no tickets, no toggling
  • Manage orders, refunds, and discounts in Gladly, no Shopify admin needed
  • Use AI to process refunds and returns with Shopify and brand insights
  • Use Shopify data to personalize support and automatically identify VIP customers
  • Track revenue impact by connecting support interactions to actual sales data
Gladly logo
4.6/5
(27 Reviews)
$180-$210 / Month

People-centered customer service platform for eCommerce...

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