Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

• See conversation summaries, suggested responses PLUS total handsfree responses.
• Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
• See full order history, lifetime value, VIP status, and customer sentiment
• Auto assign and collaborate on email, live chat, voice,WhatsApp and social
• View, refund, cancel or even duplicate Shopify orders without leaving eDesk