Top 20 Shopify Helpdesk Apps 2025

Gorgias is a customer experience platform that consolidates all your support channels into one convenient inbox. It pulls relevant customer data directly from Shopify and integrates with over 100 apps. With sophisticated automation and AI, Gorgias efficiently handles support tickets regardless of your store size, enhancing satisfaction for your team and customers.

• Omnichannel Integration: Unifies email, chat, voice, TikTok, Instagram, and more into a single inbox for streamlined support.
• Order Management: Directly manage order tasks such as editing, refunding, duplicating, and canceling within Gorgias.
• AI-Powered Responses: Utilizes AI to resolve customer inquiries swiftly and accurately, enhancing response times.
• Data-Driven Insights: Offers Revenue Statistics to evaluate how your support team contributes to sales.
• 24/7 Support: Facilitates continuous customer service through a Help Center, chat, and website campaigns.

Gorgias stands out with its ability to transform customer service into a seamless and efficient operation. Users particularly appreciate the ease of managing customer inquiries, as it greatly simplifies support tasks even with limited team resources. The app's seamless integration and helpful support, particularly from team members like Joaquin, receive high praise and contribute to its outstanding reputation.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.

Reamaze Live Chat Helpdesk CRM is a customer engagement tool that enhances business growth by converting shoppers into loyal customers. It leverages AI chatbots and AI-powered live chat to optimize sales, while a unified helpdesk inbox and CRM facilitate comprehensive customer relationship management. The platform integrates conversations across various channels and enables automation for efficient team responses.

• Unified Communication: Consolidates email, social, SMS, and voice conversations into a single inbox for seamless management.
• Shopify Integration: Allows direct management, modification, and creation of Shopify orders within the support system.
• AI-Powered Tools: Utilizes AI for creating replies, writing FAQ articles, building chatbots, and summarizing content.
• Task Automation: Automates common tasks and patterns using data and rules to improve efficiency and save time.
• Customer Engagement Features: Offers satisfaction surveys, status pages, and push notifications to enhance customer interaction.

The app's outstanding advantages include its vast range of features that cover most customer engagement needs, despite a lack of WhatsApp compatibility. Users praise its exceptional customer service, highlighting quick and detailed responses to queries, providing great support and assistance, which reflects in its high user ratings.

Zotabox Contact Form Builder offers seamless communication for online stores with a 30-day free trial, improving customer engagement through hassle-free form submissions and 24/7 in-app chat support.

• User-friendly Layout: The application boasts a simple and intuitive interface, ensuring hassle-free form filling for users.
• Unlimited Submissions: Keep communication open with affordable plans that allow unlimited form submissions.
• Multiple Forms Activation: Simultaneously activate multiple forms to address various onsite sales funnels effectively.
• Automated Responses and Email Tracking: Enhance your communication strategy with automation and easy tracking of email collection funnels.
• Flexible Display Options: Customize pop-up/tab and display settings to enhance user interaction and experience.

The app’s outstanding advantages lie in its ease of use, cost-effectiveness, and the ability to boost customer interaction without any upfront cost. Users appreciate the automation features and flexible customization options, as highlighted by numerous positive comments and high ratings in reviews.

Zendesk is a robust customer service platform designed to streamline support, improve customer relationships, and boost team productivity through a suite of customizable tools and integrated communication channels.

• Multi-Channel Support: Offers seamless integration across various communication platforms such as email, chat, phone, and social media.
• Customizable Workflows: Allows businesses to automate repetitive tasks and tailor workflows to match their specific needs.
• Analytics and Reporting: Provides insightful reports and analytics to aid in understanding customer interactions and improving service strategies.
• AI-Powered Automation: Utilizes artificial intelligence to enhance response time and accuracy through features like chatbots and auto-responses.
• Robust Security Features: Ensures data protection and secure access with enterprise-grade security standards.

Zendesk receives high praise for its exceptional ability to centralize support across various channels, allowing for a more streamlined customer service experience. Users consistently highlight the intuitive interface and powerful automation tools that lead to increased efficiency and customer satisfaction.

Richpanel is an AI-driven customer service platform designed to manage high support volumes efficiently with a small team. It leverages AI trained on your past interactions to boost agent speed and consistency.

• Manage all Channels: Access and respond to email, chat, Facebook DM, Instagram, and phone communications from a unified inbox.
• Self Service: Provide instant, round-the-clock customer support through a self-service portal.
• Scale with AI: Enhance agent responses and productivity by drafting high-quality replies and increasing their speed.
• Integrate your Stack: Seamlessly access data from your favorite apps directly within the inbox.
• Measure & Improve: Gain actionable insights from your support data to continuously improve service quality.

Richpanel's outstanding advantages are evident from its customer reviews. Users appreciate its intuitive platform, which combines the best features of Hubspot and Gorgias, and its exceptional support team that quickly resolves issues and incorporates feedback to enhance the CRM's capabilities. It is lauded as a game-changer for efficiently addressing customer concerns and offering insightful overviews of support operations.

Commslayer is a robust Helpdesk app designed to replace overpriced customer support solutions with a free alternative that offers powerful features and seamless performance.

• Real-time data access: Get instant access to real-time order, shipping, and purchase history for efficient customer service.
• AI-drafted replies: Utilize AI technology to draft responses for every support ticket, reducing response times and improving efficiency.
• Auto-moderation: Automatically moderate social media comments to manage your brand's reputation effortlessly.
• Comprehensive toolset: Access essential features like macros, automations, and custom views to streamline your support operations.
• Advanced management: Benefit from advanced role management, insightful reporting, and customizable views tailored for support managers.

Commslayer receives outstanding reviews for its ease of use, quick onboarding, and highly responsive support team. Many users commend its excellent value compared to pricier platforms, alongside appreciating its comprehensive feature set and AI integration. The app has become highly recommended, especially for its commitment to enhancing the customer experience without the hefty price tag.

Boost your online sales with Aidify, the AI Agent designed to manage customer support and sales for e-commerce websites. It seamlessly integrates with your store, learning from your content in less than a minute. Aidify stays up-to-date to deliver accurate and empathetic conversations via chat, email, and WhatsApp in 95 languages, 24/7. It responds within seconds, reassuring and guiding your customers when they need it most. Free plan available. No technical skills required.

• Quick Setup: Create your agent in under 1 minute with seamless integration.
• Multilingual Support: Handles inquiries 24/7 in 95 languages for global reach.
• Smart Upselling: Boosts sales with accurate information and intuitive upselling techniques.
• Customizable Features: Control service hours and leverage a smooth takeover mechanism.
• Playground Testing: Test and fine-tune agent responses before going live for perfect alignment with your brand.

The app's outstanding advantages include its ability to manage large volumes of customer inquiries effectively, fostering customer satisfaction with empathetic and precise responses that mimic a human touch, and the potential for significant boosts in conversion rates. Users appreciate the seamless integration and the cost-effectiveness of having AI handle support tasks, all of which contribute to streamlining operations and enabling focus on other key business areas.

The Customer Service Helpdesk App is designed to delight customers and maximize profits through faster, more personalized responses. It centralizes messaging from all sales channels into a smart inbox, allowing businesses to effortlessly manage email, live chat, and voice conversations. By leveraging AI-driven technology, the app simplifies processing returns, cancellations, and duplicate orders, while integrating seamlessly with fulfillment partners and CRM systems.

• Smart Inbox: Centralizes and prioritizes all queries from marketplaces and social channels, ensuring a more organized and efficient workflow.
• AI Automation: Summarizes and automates responses, allowing customer agents to focus on resolving more complex issues.
• Integrated Customer Data: Provides complete order history, customer lifetime value, VIP status, and sentiment analysis with each message.
• Order Management: Allows users to view, refund, cancel, or duplicate orders directly within the app.
• Multi-channel Collaboration: Supports seamless collaboration on email, live chat, voice, WhatsApp, and social media queries.

The app's outstanding advantages are evident in its ability to streamline customer service operations significantly, as noted in various reviews. Users highlight its exceptional value for money, efficient workflow management, and transformative impact on customer service teams. The AI-driven features are particularly praised for freeing up agents to tackle complex issues, making eDesk a highly recommended tool. Despite minor customization preferences, the comprehensive range of tools and responsive support team contribute to high overall satisfaction among users.

Live Chat by Combidesk is a powerful chat software designed to facilitate seamless communication between customers and webshop owners. This tool not only breaks communication barriers but also promises to enhance your sales conversion rate by providing a quick and personalized customer experience. With its virtual sales representative feature, it allows businesses to manage sales more efficiently.

• Automatic Installation: Easily integrates the chat module into your Shopify webshop without manual setup.
• Customer Info Auto-Completion: Automatically fills in customer details during chats, streamlining the information-collection process.
• Shopping Basket Insights: View the current products in a customer's shopping basket directly within the chat dashboard for targeted interaction.

The app's clear advantage is reflected in its reviews, highlighting its ability to significantly enhance customer interaction with its user-friendly integration and automation features. Users frequently commend its ease of use and the improved efficiency experienced in managing customer queries, leading to higher customer satisfaction and increased sales.

Replydesk Helpdesk and CRM is the ultimate eCommerce helpdesk solution designed to manage customer support across multiple platforms effortlessly. It centralizes all interactions into one platform, ensuring a consistent and efficient support experience. Seamlessly integrates with over 12 leading marketplaces, webstores, and social media platforms.

• AI Powered: Built-in GPT features enable quick email composition and message replies, enhancing response efficiency.
• Multichannel Support: Offers over 12 integrations for major marketplaces, consolidating interactions into one interface.
• Team Collaboration: Facilitates streamlined support with features like notes, mentions, and comprehensive statistics.

Users praise ReplyDesk for its remarkable ability to streamline support processes, enhance team collaboration, and provide efficient multichannel management. Many reviewers highlight its intuitive design and seamless integration capabilities as significant advantages. The AI-powered features are noted for significantly reducing response times, which elevates overall customer satisfaction.

Channel AI Live Chat Inbox CRM is a comprehensive app designed to streamline customer support and enhance customer relationship management. By leveraging AI tools and chatbots, it reduces repeat inquiries and supports unlimited live and team chat, helping businesses save time and costs while segmenting audiences for targeted marketing campaigns.

• Unlimited Live Chat & Team Chat: Provides high-quality customer support with no limitations, ensuring seamless communication.
• AI Agent ALF: Uses AI to resolve repetitive inquiries efficiently, helping convert customers with minimal effort.
• Customer Relationship Management (CRM): Allows businesses to identify customers and collect leads effectively.
• Marketing & Chatbots: Enables unlimited, customizable chatbot messages for personalized automation and marketing strategies.
• Customizable Chat Widget: Offers a fully customizable chat button to align with the brand's identity.

The app's outstanding advantages, as highlighted in user reviews, include its exceptional ease of use and the ability to significantly reduce operational costs. Users frequently commend the app for its robust AI capabilities that enhance customer interaction efficiency and its CRM features that provide valuable insights into customer behavior, enabling better-targeted marketing. With high ratings, customers appreciate how Channel AI Live Chat Inbox CRM helps turn one-time visitors into loyal brand followers, ultimately driving growth and customer satisfaction.

Chad is your intelligent self-service platform designed to alleviate the burden of overwhelming support tickets. Available 24/7, Chad empowers customers to resolve most routine issues instantly, enhancing their experience while reducing the workload on your team. With a straightforward setup process that involves merely copying and pasting your store policy, it eliminates the complexities of traditional customer support systems like macros and dialog trees. Chad supports over 1,500 couriers worldwide for tracking orders and shipping statuses, offering customers the flexibility to edit their address or items before shipping. It seamlessly connects to your support inbox, ensuring you never miss a ticket again, while providing an easy escape hatch to live support to reduce customer frustration. By automating repetitive tasks, Chad allows your business to focus on what truly matters—innovation and growth. Say goodbye to ticket backlogs and hello to unparalleled efficiency with Chad.

Stylo: AI in Zendesk is a powerful tool that automates the resolution of common Zendesk tickets by integrating Shopify data and leveraging artificial intelligence. This enables customer support teams to focus on more complex queries while maintaining consistent and efficient communication with customers.

• Automated Ticket Resolution: Utilizes AI to automatically respond to common questions about order statuses, freeing up agents for more challenging tasks.
• Seamless Shopify Integration: Directly accesses and processes Shopify data to provide accurate and immediate responses regarding order details.
• Multilingual Support: Offers automatic translation to and from any language, ensuring effective communication with customers globally.
• Comprehensive Compatibility: Functions with all Shopify plans without requiring additional add-ons, simplifying integration and use.
• Customizable Messaging: Allows for brand, tone, and language customization for consistent customer interactions.

Users highly commend the app for its ability to significantly reduce manual workload by automating order status inquiries. Reviews highlight the app’s seamless integration with Shopify and effective real-time responses, which enhance customer satisfaction and operational efficiency. The customization options for brand voice and tone are also praised for enabling businesses to maintain personalized communication.

Enorm Ask a Question is an app that allows customers to inquire about various products, assisting businesses in understanding product popularity and addressing customer queries efficiently.

• Unlimited Inquiries: Customers can ask questions on an unlimited number of products, enhancing their shopping experience.
• Email Notifications: Admin receives instant notifications for customer questions via email, ensuring a prompt response time.
• Seamless Response System: Admin can reply either through email or directly on the question board, with responses appearing on the product page.
• Easy Customization: The app offers simple customization options, allowing for seamless integration with existing themes.
• Responsive Layout: Designed with a responsive layout to provide a smooth user experience across devices.

The app is highly praised for its user-friendly interface and functional efficiency. Customers appreciate the real-time communication features and seamless integration with product pages, resulting in enhanced customer satisfaction and increased product engagement.

Phone Numbers & Calls ‑ SBoard app provides a toll-free phone number for your store, enhancing customer service and boosting sales. It allows easy customer interaction and helps verify your business with major platforms like Google and Facebook, showcasing trustworthiness.

• Toll-Free Number: Obtain a business number to offer better customer service and increase sales by being more accessible.
• Privacy Protection: Use a dedicated business number to keep your personal number private and maintain work-life balance.
• Platform Verification: Get verified with Google, Facebook, and Alibaba Merchant accounts to enhance your store's credibility.
• Customer Interaction: Enable customers to call or text, allowing for prompt answers to their queries and reducing churn.
• Store Syncing: Seamless syncing between stores to keep inventories and product details up to date, reducing management hassles.

Based on user reviews, the app’s standout advantages include seamless syncing between store inventories, efficient customer service improvement with a toll-free number, and the availability of scheduling features that increase operational efficiency. Users appreciate the ease of setup, reliable support, and the practical voicemail functionality that ensures customers can always get assistance.

Orka is a dynamic app designed to enhance customer interactions by allowing real-time chat capabilities with store visitors. It aims to boost engagement, provide instant support, and convert casual browsers into loyal customers. Orka is easy to implement, sleek in design, and fully integrated into your dashboard for seamless operation.

• Real-time engagement: Instantly connect with shop visitors to address inquiries and offer immediate support.
• Easy setup: Quickly integrate Orka into Shopify, making deployment swift and hassle-free.
• User-friendly interface: Enjoy an integrated chat experience within Shopify, enhancing usability and efficiency.
• Mobile-responsive: Access and engage with your users smoothly across all devices, ensuring a seamless experience.

Based on user reviews, Orka stands out for its exceptional user experience and effectiveness. Its real-time capabilities and easy-to-use interface make it a popular choice among shop owners, as it facilitates effortless customer interactions and significantly saves time, earning high satisfaction ratings from users.

Hosted Email enhances your online business's credibility by allowing you to respond to customers using an email address associated with your own domain. This maintains trust by avoiding generic email providers. The service is compatible with all modern email clients and mobile apps, allowing seamless integration with existing systems, and emails can be managed directly from your store's admin interface.

• Email on Your Domain: Use your own domain for emails, ensuring a professional appearance and increased customer trust.
• Full Compatibility: Works with all modern email clients and mobile apps, allowing you to comfortably maintain your current setup.
• Admin Access: Manage emails directly from your store's admin panel for streamlined communication.
• Staff Control: Customize mailbox access for specific staff members to enhance security and management.
• Spam & Virus Protection: Benefit from additional security layers to keep your emails safe from malicious threats.

Users consistently praise the app for its ease of integration and noticeable increase in customer trust, as reflected in their high ratings. Many commend its seamless compatibility with existing email systems and emphasize the professionalism it adds to their business interactions.