Top 20 Shopify Helpdesk Apps 2025

Gorgias is a customer experience platform that consolidates all your support channels into one convenient inbox. It pulls relevant customer data directly from Shopify and integrates with over 100 apps. With sophisticated automation and AI, Gorgias efficiently handles support tickets regardless of your store size, enhancing satisfaction for your team and customers.

• Omnichannel Integration: Unifies email, chat, voice, TikTok, Instagram, and more into a single inbox for streamlined support.
• Order Management: Directly manage order tasks such as editing, refunding, duplicating, and canceling within Gorgias.
• AI-Powered Responses: Utilizes AI to resolve customer inquiries swiftly and accurately, enhancing response times.
• Data-Driven Insights: Offers Revenue Statistics to evaluate how your support team contributes to sales.
• 24/7 Support: Facilitates continuous customer service through a Help Center, chat, and website campaigns.

Gorgias stands out with its ability to transform customer service into a seamless and efficient operation. Users particularly appreciate the ease of managing customer inquiries, as it greatly simplifies support tasks even with limited team resources. The app's seamless integration and helpful support, particularly from team members like Joaquin, receive high praise and contribute to its outstanding reputation.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.

Reamaze Live Chat Helpdesk CRM is a customer engagement tool that enhances business growth by converting shoppers into loyal customers. It leverages AI chatbots and AI-powered live chat to optimize sales, while a unified helpdesk inbox and CRM facilitate comprehensive customer relationship management. The platform integrates conversations across various channels and enables automation for efficient team responses.

• Unified Communication: Consolidates email, social, SMS, and voice conversations into a single inbox for seamless management.
• Shopify Integration: Allows direct management, modification, and creation of Shopify orders within the support system.
• AI-Powered Tools: Utilizes AI for creating replies, writing FAQ articles, building chatbots, and summarizing content.
• Task Automation: Automates common tasks and patterns using data and rules to improve efficiency and save time.
• Customer Engagement Features: Offers satisfaction surveys, status pages, and push notifications to enhance customer interaction.

The app's outstanding advantages include its vast range of features that cover most customer engagement needs, despite a lack of WhatsApp compatibility. Users praise its exceptional customer service, highlighting quick and detailed responses to queries, providing great support and assistance, which reflects in its high user ratings.

Richpanel is an AI-driven customer service platform designed to manage high support volumes efficiently with a small team. It leverages AI trained on your past interactions to boost agent speed and consistency.

• Manage all Channels: Access and respond to email, chat, Facebook DM, Instagram, and phone communications from a unified inbox.
• Self Service: Provide instant, round-the-clock customer support through a self-service portal.
• Scale with AI: Enhance agent responses and productivity by drafting high-quality replies and increasing their speed.
• Integrate your Stack: Seamlessly access data from your favorite apps directly within the inbox.
• Measure & Improve: Gain actionable insights from your support data to continuously improve service quality.

Richpanel's outstanding advantages are evident from its customer reviews. Users appreciate its intuitive platform, which combines the best features of Hubspot and Gorgias, and its exceptional support team that quickly resolves issues and incorporates feedback to enhance the CRM's capabilities. It is lauded as a game-changer for efficiently addressing customer concerns and offering insightful overviews of support operations.

Commslayer is a robust Helpdesk app designed to replace overpriced customer support solutions with a free alternative that offers powerful features and seamless performance.

• Real-time data access: Get instant access to real-time order, shipping, and purchase history for efficient customer service.
• AI-drafted replies: Utilize AI technology to draft responses for every support ticket, reducing response times and improving efficiency.
• Auto-moderation: Automatically moderate social media comments to manage your brand's reputation effortlessly.
• Comprehensive toolset: Access essential features like macros, automations, and custom views to streamline your support operations.
• Advanced management: Benefit from advanced role management, insightful reporting, and customizable views tailored for support managers.

Commslayer receives outstanding reviews for its ease of use, quick onboarding, and highly responsive support team. Many users commend its excellent value compared to pricier platforms, alongside appreciating its comprehensive feature set and AI integration. The app has become highly recommended, especially for its commitment to enhancing the customer experience without the hefty price tag.

Zendesk is a robust customer service platform designed to streamline support, improve customer relationships, and boost team productivity through a suite of customizable tools and integrated communication channels.

• Multi-Channel Support: Offers seamless integration across various communication platforms such as email, chat, phone, and social media.
• Customizable Workflows: Allows businesses to automate repetitive tasks and tailor workflows to match their specific needs.
• Analytics and Reporting: Provides insightful reports and analytics to aid in understanding customer interactions and improving service strategies.
• AI-Powered Automation: Utilizes artificial intelligence to enhance response time and accuracy through features like chatbots and auto-responses.
• Robust Security Features: Ensures data protection and secure access with enterprise-grade security standards.

Zendesk receives high praise for its exceptional ability to centralize support across various channels, allowing for a more streamlined customer service experience. Users consistently highlight the intuitive interface and powerful automation tools that lead to increased efficiency and customer satisfaction.

Zotabox Contact Form Builder offers seamless communication for online stores with a 30-day free trial, improving customer engagement through hassle-free form submissions and 24/7 in-app chat support.

• User-friendly Layout: The application boasts a simple and intuitive interface, ensuring hassle-free form filling for users.
• Unlimited Submissions: Keep communication open with affordable plans that allow unlimited form submissions.
• Multiple Forms Activation: Simultaneously activate multiple forms to address various onsite sales funnels effectively.
• Automated Responses and Email Tracking: Enhance your communication strategy with automation and easy tracking of email collection funnels.
• Flexible Display Options: Customize pop-up/tab and display settings to enhance user interaction and experience.

The app’s outstanding advantages lie in its ease of use, cost-effectiveness, and the ability to boost customer interaction without any upfront cost. Users appreciate the automation features and flexible customization options, as highlighted by numerous positive comments and high ratings in reviews.

The Customer Service Helpdesk App is designed to delight customers and maximize profits through faster, more personalized responses. It centralizes messaging from all sales channels into a smart inbox, allowing businesses to effortlessly manage email, live chat, and voice conversations. By leveraging AI-driven technology, the app simplifies processing returns, cancellations, and duplicate orders, while integrating seamlessly with fulfillment partners and CRM systems.

• Smart Inbox: Centralizes and prioritizes all queries from marketplaces and social channels, ensuring a more organized and efficient workflow.
• AI Automation: Summarizes and automates responses, allowing customer agents to focus on resolving more complex issues.
• Integrated Customer Data: Provides complete order history, customer lifetime value, VIP status, and sentiment analysis with each message.
• Order Management: Allows users to view, refund, cancel, or duplicate orders directly within the app.
• Multi-channel Collaboration: Supports seamless collaboration on email, live chat, voice, WhatsApp, and social media queries.

The app's outstanding advantages are evident in its ability to streamline customer service operations significantly, as noted in various reviews. Users highlight its exceptional value for money, efficient workflow management, and transformative impact on customer service teams. The AI-driven features are particularly praised for freeing up agents to tackle complex issues, making eDesk a highly recommended tool. Despite minor customization preferences, the comprehensive range of tools and responsive support team contribute to high overall satisfaction among users.

Lux ‑ Customer Support AI automates the creation of customer help replies, categorizes queries by priority, and allows you to customize responses based on your store's policies and information. This efficiency lets you review and send prepared responses when convenient.

• Automated Replies: Generate customer help replies even when you’re not available.
• Priority Sorting: Automatically categorizes and prioritizes tickets to handle the most important ones first.
• Customization Options: Tailor responses based on your unique shipping, refund policies, and product details.
• Workload Reduction: Minimize repetitive tasks allowing focus on more complex issues and reducing employee costs.
• Customer Satisfaction: Quick response times enhance customer satisfaction and loyalty.

LUX AI has received outstanding reviews for its accuracy in handling FAQs, ease of setup, and ability to provide fast, clear responses to common customer inquiries. Users appreciate the reduction in repetitive tasks and the cost-effective approach to managing support without additional staffing.

Orka is a dynamic app designed to enhance customer interactions by allowing real-time chat capabilities with store visitors. It aims to boost engagement, provide instant support, and convert casual browsers into loyal customers. Orka is easy to implement, sleek in design, and fully integrated into your dashboard for seamless operation.

• Real-time engagement: Instantly connect with shop visitors to address inquiries and offer immediate support.
• Easy setup: Quickly integrate Orka into Shopify, making deployment swift and hassle-free.
• User-friendly interface: Enjoy an integrated chat experience within Shopify, enhancing usability and efficiency.
• Mobile-responsive: Access and engage with your users smoothly across all devices, ensuring a seamless experience.

Based on user reviews, Orka stands out for its exceptional user experience and effectiveness. Its real-time capabilities and easy-to-use interface make it a popular choice among shop owners, as it facilitates effortless customer interactions and significantly saves time, earning high satisfaction ratings from users.

Channel AI Live Chat Inbox CRM is a comprehensive app designed to streamline customer support and enhance customer relationship management. By leveraging AI tools and chatbots, it reduces repeat inquiries and supports unlimited live and team chat, helping businesses save time and costs while segmenting audiences for targeted marketing campaigns.

• Unlimited Live Chat & Team Chat: Provides high-quality customer support with no limitations, ensuring seamless communication.
• AI Agent ALF: Uses AI to resolve repetitive inquiries efficiently, helping convert customers with minimal effort.
• Customer Relationship Management (CRM): Allows businesses to identify customers and collect leads effectively.
• Marketing & Chatbots: Enables unlimited, customizable chatbot messages for personalized automation and marketing strategies.
• Customizable Chat Widget: Offers a fully customizable chat button to align with the brand's identity.

The app's outstanding advantages, as highlighted in user reviews, include its exceptional ease of use and the ability to significantly reduce operational costs. Users frequently commend the app for its robust AI capabilities that enhance customer interaction efficiency and its CRM features that provide valuable insights into customer behavior, enabling better-targeted marketing. With high ratings, customers appreciate how Channel AI Live Chat Inbox CRM helps turn one-time visitors into loyal brand followers, ultimately driving growth and customer satisfaction.

Boost your online sales with Aidify, the AI Agent designed to manage customer support and sales for e-commerce websites. It seamlessly integrates with your store, learning from your content in less than a minute. Aidify stays up-to-date to deliver accurate and empathetic conversations via chat, email, and WhatsApp in 95 languages, 24/7. It responds within seconds, reassuring and guiding your customers when they need it most. Free plan available. No technical skills required.

• Quick Setup: Create your agent in under 1 minute with seamless integration.
• Multilingual Support: Handles inquiries 24/7 in 95 languages for global reach.
• Smart Upselling: Boosts sales with accurate information and intuitive upselling techniques.
• Customizable Features: Control service hours and leverage a smooth takeover mechanism.
• Playground Testing: Test and fine-tune agent responses before going live for perfect alignment with your brand.

The app's outstanding advantages include its ability to manage large volumes of customer inquiries effectively, fostering customer satisfaction with empathetic and precise responses that mimic a human touch, and the potential for significant boosts in conversion rates. Users appreciate the seamless integration and the cost-effectiveness of having AI handle support tasks, all of which contribute to streamlining operations and enabling focus on other key business areas.

Gladly is a customer service platform designed to prioritize people over tickets. It helps commerce brands recognize their customers and connect them with appropriate agents seamlessly across multiple communication channels, creating a consistent and unified conversation history.

• Unified Communication: All communication channels like voice, email, SMS, chat, and social messaging are threaded into a single conversation stream.
• Customer-Centric Approach: Built around customers, offering a comprehensive view of their lifelong interactions with the brand.
• Personalized Self-Service: Empowers customers with self-service options tailored to their profile and history.
• Cost Efficiency: Reduces costs and simplifies operations with an integrated platform that includes voice services.
• Smart Agent Matching: Matches customers to agents based on real-time history, specific situations, or required skills.

Based on reviews, Gladly stands out for its seamless integration and user-friendly design, earning praise for enhancing agent productivity and creating a more personalized customer experience. Users appreciate its ability to reduce the complexity usually faced with separate communication channels, thus improving efficiency and customer satisfaction.

CC Relocate+ Order Editor is a powerful tool that allows customers to edit their address or cancel unfulfilled orders, reducing customer service issues, lost packages, and unnecessary postage expenses. It is particularly useful for managing pre-orders, shipping delays, and typographical errors by enabling sellers to define rules on what can be changed based on various factors.

• Customer Editing: Customers can modify order details such as the shipping address or cancel orders from the order status page, confirmation emails, or their store account.
• Customization Controls: Define and enforce editing restrictions based on product details, processing times, and location to manage what can and cannot be changed.
• Order Tagging: Easily recognize and manage edited orders through convenient order tags, ensuring a streamlined tracking and processing workflow.
• Edit Limitations: Set expiration dates and limit the post-checkout timeframe during which orders can be edited to safeguard against unauthorized changes.

Customers consistently praise CC Relocate+ Order Editor for its adaptability and time-saving capabilities, highlighting its ability to prevent costly shipping errors and its seamless integration into the e-commerce workflow. Users appreciate the ease with which they can manage order changes and the significant reduction in customer service inquiries, resulting in a smoother shopping experience for both merchants and buyers.

Live Chat by Combidesk is a powerful chat software designed to facilitate seamless communication between customers and webshop owners. This tool not only breaks communication barriers but also promises to enhance your sales conversion rate by providing a quick and personalized customer experience. With its virtual sales representative feature, it allows businesses to manage sales more efficiently.

• Automatic Installation: Easily integrates the chat module into your Shopify webshop without manual setup.
• Customer Info Auto-Completion: Automatically fills in customer details during chats, streamlining the information-collection process.
• Shopping Basket Insights: View the current products in a customer's shopping basket directly within the chat dashboard for targeted interaction.

The app's clear advantage is reflected in its reviews, highlighting its ability to significantly enhance customer interaction with its user-friendly integration and automation features. Users frequently commend its ease of use and the improved efficiency experienced in managing customer queries, leading to higher customer satisfaction and increased sales.

Supermoon is an intuitive mobile application designed to help users track moon phases, lunar events, and astrology insights with precision and ease. With an elegant interface and user-friendly features, Supermoon enhances your celestial experience by providing accurate and comprehensive moon-related information at your fingertips.

• Moon Phase Tracking: Offers real-time updates on current moon phases with beautifully rendered visuals.
• Lunar Event Alerts: Notifies users of important lunar events such as new moons, full moons, and eclipses.
• Astrology Insights: Provides personalized astrology readings based on the moon's position and your zodiac sign.
• Customizable Calendar: Allows users to customize a moon phase calendar to plan activities or special events.
• Educational Content: Features informative articles and tips on moon-related phenomena and their effects.

Supermoon stands out for its detailed accuracy and user-friendliness, as noted in user reviews. Many users appreciate the beautiful design and easy navigation, while the educational aspect is highlighted for enriching their understanding of lunar influences. Additionally, the personalized alerts and insights are frequently praised for enhancing users’ daily lives and decision-making processes.

Replyco ‑ eCommerce Helpdesk is a versatile platform that centralizes customer communications, making it easier for eCommerce businesses to manage support queries across multiple channels. By streamlining interactions, the app enhances productivity and ensures timely responses.

• Multi-channel Integration: Seamlessly connects with various eCommerce platforms and marketplaces, consolidating messages from all channels into one unified inbox.
• Automated Responses: Boosts efficiency by using templates and rules to automatically handle repetitive queries and standard customer interactions.
• Collaboration Tools: Enables teams to collaborate effectively with internal notes and ticket assignments, ensuring no customer query is left unresolved.
• Analytics and Reporting: Provides detailed insights into customer interactions and team performance, empowering businesses to make informed decisions.
• User-friendly Interface: Designed with an intuitive interface that simplifies navigation and reduces the learning curve for new users.

The app's reviews highlight its outstanding advantage as an essential tool for simplifying customer service management for online retailers. Users appreciate its intuitive integration across platforms, which saves time and improves response times, leading to higher customer satisfaction and increased sales.

Answer Ai Ltd is an app designed to provide instant answers to support and sales questions, helping businesses convert new customers and retain existing ones. It seamlessly connects with store orders, allowing its chat assistant to handle customer inquiries efficiently.

• Instant Customer Support: Provides immediate answers to both sales and support questions, enhancing customer satisfaction and conversion rates.
• Order Integration: Automatically connects with store orders to quickly address customer order inquiries, including tracking information.
• Quick Setup: Allows businesses to set up FAQs and essential content within 30 minutes, saving time and reducing manual effort.
• Enhanced Retention: Offers a guarantee of increased customer retention and conversion after integration, with the assurance of app credit if targets aren't met.
• Handles Complexity: Capable of managing complex questions with ease, providing clear and comprehensive responses to customer inquiries.

The app's outstanding advantages, as noted in user reviews, include its ease of setup and the significant reduction in customer support queries after integration. Users appreciate the immediate connection with store orders, which enhances operational efficiency and customer satisfaction.