Top 20 Shopify Helpdesk Apps 2026

Gorgias is a customer experience platform that consolidates all your support channels into one convenient inbox. It pulls relevant customer data directly from Shopify and integrates with over 100 apps. With sophisticated automation and AI, Gorgias efficiently handles support tickets regardless of your store size, enhancing satisfaction for your team and customers.

• Omnichannel Integration: Unifies email, chat, voice, TikTok, Instagram, and more into a single inbox for streamlined support.
• Order Management: Directly manage order tasks such as editing, refunding, duplicating, and canceling within Gorgias.
• AI-Powered Responses: Utilizes AI to resolve customer inquiries swiftly and accurately, enhancing response times.
• Data-Driven Insights: Offers Revenue Statistics to evaluate how your support team contributes to sales.
• 24/7 Support: Facilitates continuous customer service through a Help Center, chat, and website campaigns.

Gorgias stands out with its ability to transform customer service into a seamless and efficient operation. Users particularly appreciate the ease of managing customer inquiries, as it greatly simplifies support tasks even with limited team resources. The app's seamless integration and helpful support, particularly from team members like Joaquin, receive high praise and contribute to its outstanding reputation.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Upgrade to Redo Free Returns & Exchanges and revolutionize your post-purchase experience with cost-free returns. Enhance customer loyalty and increase checkout rates by offering free return coverage. Originally designed by a Shopify+ Merchant, Redo is now accessible to all, providing innovative and adaptable features for your business.

• Automated Returns: Streamline the return process for both customers and support teams, reducing manual efforts and increasing efficiency.
• Cost-Effective Shipping: Lower return shipping label costs with an innovative, budget-friendly model.
• Revenue Retention: Encourage exchanges and provide store credits to retain revenue and minimize potential losses from returns.
• Incentivized Upsells: Enable customers to make additional purchases during the return process, boosting overall sales.
• No Contracts: Enjoy full flexibility with a no-contract policy that aligns perfectly with your business strategy.

Based on app reviews, Redo Free Returns & Exchanges is praised for significantly enhancing the customer return experience, offering incredible flexibility, and boosting sales without additional costs. Users appreciate its ability to transform the traditionally cumbersome return process into a seamless and profitable aspect of their business operations.

HelpCenter: AI FAQ Page is an intuitive customer service tool designed for e-commerce businesses. It features an easy-to-navigate FAQ builder empowered by ChatGPT, live chat, and a robust ticketing system to streamline support and enhance customer interactions efficiently.

• AI-powered FAQ builder: Effortlessly create and customize FAQ pages using artificial intelligence for efficient customer support.
• AI-powered FAQ translations: Translate your FAQs to reach a global audience and cater to international customers.
• Product-specific FAQs: Display FAQs directly on product pages to boost sales and improve conversion rates.
• Effective chat app: Utilize live chat and chatbot features for quick support responses and proactive sales opportunities.
• Centralized helpdesk: Manage inquiries from various channels in one comprehensive ticketing system for streamlined communication.

Outstanding Advantages: Users appreciate the easy management of customer inquiries through agent assignment and automated responses, the convenience of a versatile FAQ and contact form builder, and the value offered by a free plan to accommodate growing businesses. The app receives high praise for its functionality over several years of usage.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.

DelightChat WhatsApp Marketing is an all-in-one communication platform designed to streamline customer interactions across multiple channels, including WhatsApp, email, and social media. It offers a comprehensive suite of tools to manage customer service, marketing, and automation tasks effortlessly.

• Centralized Communication: Manage WhatsApp, email, and social media interactions from a single platform, reducing time spent toggling between different apps.
• User-friendly Interface: Features an intuitive design that makes navigation seamless, enhancing the overall user experience.
• Robust Support: An exceptional support team provides quick and efficient assistance to resolve issues promptly.
• Automation Tools: Automate repetitive tasks to save time and improve operational efficiency.
• Comprehensive Feature Set: Offers a variety of functionalities such as customer service and marketing automation to boost business productivity.

With its intuitive interface, robust support, and comprehensive integration features, DelightChat WhatsApp Marketing is highly praised for transforming communication management into an effortless process. Users regularly highlight the reliability and professionalism of the support team, as well as the significant time savings experienced through the app's centralized platform.

Commslayer is a robust Helpdesk app designed to replace overpriced customer support solutions with a free alternative that offers powerful features and seamless performance.

• Real-time data access: Get instant access to real-time order, shipping, and purchase history for efficient customer service.
• AI-drafted replies: Utilize AI technology to draft responses for every support ticket, reducing response times and improving efficiency.
• Auto-moderation: Automatically moderate social media comments to manage your brand's reputation effortlessly.
• Comprehensive toolset: Access essential features like macros, automations, and custom views to streamline your support operations.
• Advanced management: Benefit from advanced role management, insightful reporting, and customizable views tailored for support managers.

Commslayer receives outstanding reviews for its ease of use, quick onboarding, and highly responsive support team. Many users commend its excellent value compared to pricier platforms, alongside appreciating its comprehensive feature set and AI integration. The app has become highly recommended, especially for its commitment to enhancing the customer experience without the hefty price tag.

Reamaze Live Chat Helpdesk CRM is a customer engagement tool that enhances business growth by converting shoppers into loyal customers. It leverages AI chatbots and AI-powered live chat to optimize sales, while a unified helpdesk inbox and CRM facilitate comprehensive customer relationship management. The platform integrates conversations across various channels and enables automation for efficient team responses.

• Unified Communication: Consolidates email, social, SMS, and voice conversations into a single inbox for seamless management.
• Shopify Integration: Allows direct management, modification, and creation of Shopify orders within the support system.
• AI-Powered Tools: Utilizes AI for creating replies, writing FAQ articles, building chatbots, and summarizing content.
• Task Automation: Automates common tasks and patterns using data and rules to improve efficiency and save time.
• Customer Engagement Features: Offers satisfaction surveys, status pages, and push notifications to enhance customer interaction.

The app's outstanding advantages include its vast range of features that cover most customer engagement needs, despite a lack of WhatsApp compatibility. Users praise its exceptional customer service, highlighting quick and detailed responses to queries, providing great support and assistance, which reflects in its high user ratings.

Cleverific: Order Editing allows your customers to make self-serve changes to their orders, reducing the need for support interactions. It supports a variety of order edits including billing address updates, item exchanges, and tax modifications. The app helps streamline processes like abandoned cart recovery and draft order enhancements for various sales needs.

• Self-serve order edits: Enables customers to make changes or cancellations to their orders without having to contact support.
• Comprehensive order editing: Supports detailed edits for product options, shipping, billing addresses, pricing, and taxes.
• Order editing automations: Allows for automations such as adding gifts with purchase or splitting bundles.
• Enhanced draft orders: Facilitates crafting detailed custom orders and improving invoicing processes using draft orders.
• Efficient issue resolution: Quick and responsive customer support ensures any problems are swiftly addressed, enhancing user experience.

Cleverific: Order Editing is highly rated for its reliability, functionality, and customization. Users appreciate the responsive customer support, quick resolution of issues, and continuous addition of new features. It's regarded as a tried and true solution for efficient order editing processes, highly recommended for Shopify users.

Richpanel is an AI-driven customer service platform designed to manage high support volumes efficiently with a small team. It leverages AI trained on your past interactions to boost agent speed and consistency.

• Manage all Channels: Access and respond to email, chat, Facebook DM, Instagram, and phone communications from a unified inbox.
• Self Service: Provide instant, round-the-clock customer support through a self-service portal.
• Scale with AI: Enhance agent responses and productivity by drafting high-quality replies and increasing their speed.
• Integrate your Stack: Seamlessly access data from your favorite apps directly within the inbox.
• Measure & Improve: Gain actionable insights from your support data to continuously improve service quality.

Richpanel's outstanding advantages are evident from its customer reviews. Users appreciate its intuitive platform, which combines the best features of Hubspot and Gorgias, and its exceptional support team that quickly resolves issues and incorporates feedback to enhance the CRM's capabilities. It is lauded as a game-changer for efficiently addressing customer concerns and offering insightful overviews of support operations.

Zendesk is a robust customer service platform designed to streamline support, improve customer relationships, and boost team productivity through a suite of customizable tools and integrated communication channels.

• Multi-Channel Support: Offers seamless integration across various communication platforms such as email, chat, phone, and social media.
• Customizable Workflows: Allows businesses to automate repetitive tasks and tailor workflows to match their specific needs.
• Analytics and Reporting: Provides insightful reports and analytics to aid in understanding customer interactions and improving service strategies.
• AI-Powered Automation: Utilizes artificial intelligence to enhance response time and accuracy through features like chatbots and auto-responses.
• Robust Security Features: Ensures data protection and secure access with enterprise-grade security standards.

Zendesk receives high praise for its exceptional ability to centralize support across various channels, allowing for a more streamlined customer service experience. Users consistently highlight the intuitive interface and powerful automation tools that lead to increased efficiency and customer satisfaction.

Crisp is an e-commerce helpdesk that enables small and medium-sized online stores to instantly connect with buyers or prospects. It offers a suite of tools, including chatbots and live chat, to enhance the e-commerce experience on platforms like Shopify.

• Omnichannel Communication: Centralizes 12 communication channels including email, live chat, Instagram DM, Messenger, and phone for seamless interaction.
• AI Bot to Human Handover: Facilitates easy transitions between AI bots and human agents to provide a balanced customer service experience.
• Dedicated FAQ Page Builder: Integrates with chatbots for comprehensive customer support solutions.
• Pre-built Chatbot Scenarios: Provides ready-to-use scenarios that help solve common customer issues efficiently.
• Quick Setup: Allows installation of Crisp Live Chat & Chatbots on Shopify in just 30 seconds.

The app's outstanding advantages as highlighted in reviews include its user-friendly interface and seamless integration process, which simplifies setting up omnichannel support. Users appreciate the rich set of features that significantly enhance customer engagement and problem-solving efficacy, highlighting the app's strong impact on increasing customer satisfaction and retention.

NS Live Chat, Inbox & Helpdesk centralizes support interactions into a single inbox, facilitating seamless sales through chat by leveraging customer insights and product recommendations. The app offers 24/7 customer service using advanced Helpdesk and Chatbot features, allowing efficient customer support and management from anywhere using its mobile app.

• Unified Inbox: Centralizes conversations from multiple channels and stores for streamlined support management.
• Advanced Customer Insights: Provides detailed data on customer behavior to enhance sales opportunities during chats.
• 24/7 Helpdesk & Chatbot: Ensures continuous customer support with proactive service capabilities.
• Mobile Accessibility: Allows support agents to manage and assist customers from anywhere using the intuitive mobile app.
• Real-Time Visitor Tracking: Monitors customer profiles, cart previews, and website activity in real-time for better customer interactions.

The app's outstanding advantages include its intuitive design and efficiency, praised for reducing response times and improving support quality. Users commend its ability to handle multiple communication channels seamlessly, enhancing productivity and customer satisfaction.

Jotform AI Chatbot & Live Chat is an innovative application designed to provide 24/7 customer support through AI-powered chatbots, enhancing both efficiency and customer satisfaction. The app automates customer inquiries, delivering instant and precise responses regarding orders, shipping, product details, and FAQs, all tailored automatically to your store's data. This ensures that the chatbot continuously improves its responses based on actual customer interactions. Before going live, you can test and fine-tune your chatbot to ensure optimal performance. Integrating seamlessly with platforms like Shopify, the app keeps all product and order details up to date without requiring any coding skills. Additionally, smart automation manages inquiries and guides purchases while providing personalized product recommendations. The app also supports omnichannel communication, handling chat, web, and phone interactions with human-like AI responses, and integrates custom workflows with tools such as Google Calendar and Slack to enhance operational efficiency.

Outvio provides an all-encompassing Exchanges and Returns management tool for Shopify stores, featuring a user-friendly, branded portal for customers. It streamlines the entire post-purchase workflow, including order fulfillment, shipping, tracking, and communication.

• Comprehensive Management: Efficiently handle exchanges and returns through a self-service portal, customizing return reasons and processes.
• Incentivizing Refunds: Encourage refunds with options for store credit and automate pickup and return label generation.
• Smart Fulfillment: Utilize connections with over 90 couriers for branded delivery tracking and optimal shipping.
• Automated Communication: Enhance customer experience with automated notifications via email, SMS, and WhatsApp.
• Incident Management: Activate automated triggers for delivery incidents and employ built-in support tools.

The app's reviews highlight its seamless integration and intuitive interface, emphasizing rapid setup and reduced manual effort. Customers appreciate the reliable automation of post-purchase processes, which boosts operational efficiency and enhances customer satisfaction.

QuickCEP: Live Chat & AI Chatbot is a powerful tool designed to elevate customer service and increase sales for e-commerce businesses. This app features AI chatbots that provide continuous, 24/7 support, ensuring that customer queries are resolved promptly at any time. With its omnichannel live chat functionality, QuickCEP consolidates messages from platforms like Instagram, Messenger, Email, WhatsApp, and TikTok Shop, making it easier for businesses to manage customer interactions from a single interface. QuickCEP not only facilitates seamless communication but also tracks customer behavior in real time, offering valuable insights for businesses. By leveraging data from the Customer Data Platform (CDP), businesses can create segmented, targeted marketing campaigns, including email direct marketing (EDMs) and pop-ups, to enhance customer engagement and conversion rates. Designed for easy integration with Shopify, QuickCEP empowers e-commerce businesses to deliver personalized customer experiences that drive success.

Zotabox Contact Form Builder offers seamless communication for online stores with a 30-day free trial, improving customer engagement through hassle-free form submissions and 24/7 in-app chat support.

• User-friendly Layout: The application boasts a simple and intuitive interface, ensuring hassle-free form filling for users.
• Unlimited Submissions: Keep communication open with affordable plans that allow unlimited form submissions.
• Multiple Forms Activation: Simultaneously activate multiple forms to address various onsite sales funnels effectively.
• Automated Responses and Email Tracking: Enhance your communication strategy with automation and easy tracking of email collection funnels.
• Flexible Display Options: Customize pop-up/tab and display settings to enhance user interaction and experience.

The app’s outstanding advantages lie in its ease of use, cost-effectiveness, and the ability to boost customer interaction without any upfront cost. Users appreciate the automation features and flexible customization options, as highlighted by numerous positive comments and high ratings in reviews.