Live Chat by Combidesk

Develop by Combidesk

/ Month

14 Days Free Trial

Live chat provides a fast way to connect with customers!

Automatic installation

Customer information autofill

Shopping basket visibility

About Live Chat by Combidesk

Launched Oct 08, 2015

Built by Combidesk

Email :

[email protected]

Address

Hengelosestraat 500, Enschede, 7521AN, NL

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Description

This app is chat software for your webshop with which your customers can ask you questions.

This app is chat software for your webshop with which your customers can ask you questions. This removes a barrier of communication, does not disturb, and has to potential to boost your conversion rate. Would you also like to have a virtual sales representative in your webshop, which would allow you to manage more sales? Or do you want to provide a quick and personal service? In that case start now with this Chat App.

Automatic installation of the chat module in your Shopify webshop.
During the chat automatic completion of customer information in the chat module.
Current products in the shopping basket are shown in the chat dashboard.

Pros

Provides fast communication with customers, enhancing customer service
Potential to boost conversion rates by assisting customers in real-time
Acts as a virtual sales representative, helping manage more sales
Enables quick and personalized service, improving customer satisfaction
Automatic installation in Shopify webshop, simplifying setup
Automatic completion of customer information during chat, increasing efficiency
Shows current products in the shopping basket in the chat dashboard, aiding in guided sales

Cons

Potential for increased workload due to managing live chats constantly
Might require staff training to effectively utilize the chat features
Chat functionality may not integrate seamlessly with all Shopify themes
Dependence on internet stability; poor connection can hamper communication
Over-reliance on chat might reduce the use of other communication channels

Top Helpful Reviews

View all reviews

Ats Machine Safety Solutions

Mar 18, 2018 on Shopify

This app has worked well so far. I never realized how many B2B customers would use chat, but we've already had several sales come from initial contact on the chat app! 5 stars!

Licha Diamonds

Mar 16, 2018 on Shopify

I have had Live Chat by Combidesk for a few months now. It was super easy to integrate into my Shopify store. Monthly cost is very attractive as compared to other providers. I love that I can see detailed activity of consumers on my website. Highly recommend this app!

Neugentssole

Jan 17, 2018 on Shopify

I absolutely love this app for my shopify store. I love being able to see my customers navigate my store in real time, so even if they don't buy or become a abandoned cart I'm able to see what they were looking at. This app makes speaking to my customers so convenient. I've had this app since I first opened my shopify store and I don't plan on getting rid of it ever. I also love the fact that it shows me if my customers are on desktop or mobile and it also shows me what operating system they are using.

Little Adventures Retail

Aug 29, 2017 on Shopify

We love the product. It is great that our customers can get a hold of us when they have questions. We have found that by answering our customers questions we have increased our sales and have found that our customers are customers for life. The only thing I would like to see is if there is a way to make the actual box that shows up on our store page smaller. Customers know they can click on it to get a hold of us but it does not need to be so big. Maybe there is a way to do it and I just have not figured it out. I also love the analytics I can get from the program. It gives me a lot of data that helps in providing better service to my customers. I would recommend it to anyone wanting to get to know your customers better.

Houseofsarah14

May 23, 2017 on Shopify

I love love this app, have used this app for over a year now and cannot fault it. Keep up the good work. Thanks

Discountdressshop

May 15, 2017 on Shopify

I really enjoy this chat app and have been using it for over a year. I can even use it from my phone and chat with customers. Great interface and good options. I've used the basic free service but upgraded to the paid version because a promo was running. Extra features 4 paid version included file attachment with in chat, multiple chats at once, multiple triggers. I definitely would recommend this chat app.

Dslabs 2

Apr 20, 2017 on Shopify

Seen instant conversion and upsell lift from this great chat platform. Easy to use; integrates perfectly on desktop and mobile. Fantastic investment. Thank you!