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Customer reviews: Live Chat by Combidesk

Develop by Combidesk
<h3>What Merchants Think</h3> <p>Merchants are overwhelmingly positive about "Live Chat by Combidesk." They appreciate the app's ability to enhance customer engagement, resulting in increased sales and stronger customer relationships. Users find the app easy to integrate and highly valuable for maintaining professionalism and efficient customer communication.</p> <h3>Key Strengths</h3> <ul> <li>Easy integration with Shopify and other platforms</li> <li>Real-time customer activity tracking</li> <li>Increased sales and customer satisfaction</li> <li>Professional appearance and functionality</li> <li>Multiple device compatibility and easy mobile use</li> <li>Insightful analytics and data for better customer service</li> <li>Affordable pricing for feature set</li> </ul> <h3>Common Concerns</h3> <ul> <li>Limited features in the free version</li> <li>Desire for a smaller chat box interface</li> <li>Confusion about customization options</li> </ul> <h3>Final Thoughts</h3> <p>"Live Chat by Combidesk" is well-received by merchants for its seamless operation, customer engagement boost, and value for money. While the free version has some limitations, the app's extensive features and user-friendly interface make it a recommended solution for businesses seeking to enhance their customer communication and increase sales.</p>

Reviews (57)

Overall rating
4.5

What Merchants Think

Merchants are overwhelmingly positive about "Live Chat by Combidesk." They appreciate the app's ability to enhance customer engagement, resulting in increased sales and stronger customer relationships. Users find the app easy to integrate and highly valuable for maintaining professionalism and efficient customer communication.

Key Strengths

  • Easy integration with Shopify and other platforms
  • Real-time customer activity tracking
  • Increased sales and customer satisfaction
  • Professional appearance and functionality
  • Multiple device compatibility and easy mobile use
  • Insightful analytics and data for better customer service
  • Affordable pricing for feature set

Common Concerns

  • Limited features in the free version
  • Desire for a smaller chat box interface
  • Confusion about customization options

Final Thoughts

"Live Chat by Combidesk" is well-received by merchants for its seamless operation, customer engagement boost, and value for money. While the free version has some limitations, the app's extensive features and user-friendly interface make it a recommended solution for businesses seeking to enhance their customer communication and increase sales.

Complete Unity Yoga

Feb 20, 2019  on Shopify

Great app works very well :) and good value! you can see it in action here: www.completeunityyoga.com

Neo Thread Company

Mar 18, 2018  on Shopify

I've been able to secure so many more orders as customers have chatted through their hesitations, received answers and ended up happy with their order!

Ats Machine Safety Solutions

Mar 18, 2018  on Shopify

This app has worked well so far. I never realized how many B2B customers would use chat, but we've already had several sales come from initial contact on the chat app! 5 stars!

M K Online Stores

Mar 17, 2018  on Shopify

great app for connecting with customers, it adds professionalism to your store looks, allows customers to leave a message after hours, there is few limitations on the free version, but after all this is a great app, I'd definitely recommend!

Licha Diamonds

Mar 16, 2018  on Shopify

I have had Live Chat by Combidesk for a few months now. It was super easy to integrate into my Shopify store. Monthly cost is very attractive as compared to other providers. I love that I can see detailed activity of consumers on my website. Highly recommend this app!

Neugentssole

Jan 17, 2018  on Shopify

I absolutely love this app for my shopify store. I love being able to see my customers navigate my store in real time, so even if they don't buy or become a abandoned cart I'm able to see what they were looking at. This app makes speaking to my customers so convenient. I've had this app since I first opened my shopify store and I don't plan on getting rid of it ever. I also love the fact that it shows me if my customers are on desktop or mobile and it also shows me what operating system they are using.

Castalia Trevo

Sep 05, 2017  on Shopify

Excelent app!! I hardly recommend it. The chat is great, very easy to use and set up. We consider this app essencial for our business to give a better service to our customers, because it help to increase our sales. I have tried other chats, but I prefer Zopim because they have excelent service, you can integrate over multiple websites and it works perfectly. Thank you Zendesk! Good job!

Little Adventures Retail

Aug 29, 2017  on Shopify

We love the product. It is great that our customers can get a hold of us when they have questions. We have found that by answering our customers questions we have increased our sales and have found that our customers are customers for life. The only thing I would like to see is if there is a way to make the actual box that shows up on our store page smaller. Customers know they can click on it to get a hold of us but it does not need to be so big. Maybe there is a way to do it and I just have not figured it out. I also love the analytics I can get from the program. It gives me a lot of data that helps in providing better service to my customers. I would recommend it to anyone wanting to get to know your customers better.

Houseofsarah14

May 23, 2017  on Shopify

I love love this app, have used this app for over a year now and cannot fault it. Keep up the good work. Thanks

Discountdressshop

May 15, 2017  on Shopify

I really enjoy this chat app and have been using it for over a year. I can even use it from my phone and chat with customers. Great interface and good options. I've used the basic free service but upgraded to the paid version because a promo was running. Extra features 4 paid version included file attachment with in chat, multiple chats at once, multiple triggers. I definitely would recommend this chat app.

Dslabs 2

Apr 20, 2017  on Shopify

Seen instant conversion and upsell lift from this great chat platform. Easy to use; integrates perfectly on desktop and mobile. Fantastic investment. Thank you!

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