Shopify support apps 2025

WAlert: WhatsApp notifications

$9-$19 / Month

1 Reviews

Easily keep customers updated with our order notification app. Show more

What'sAlert is a versatile app designed to enhance customer communication for businesses. The app features an automated Greeting function that welcomes new clients the moment they reach out, ensuring a friendly and professional first impression. With its Notification system, What'sAlert can keep your customers updated on new products, boosting engagement and encouraging repeat visits to your store. The app also offers an Order Confirmation feature, sending instant notifications to customers to confirm the success of their orders, minimizing confusion and building trust. Additionally, it provides Cash on Delivery (COD) Order Confirmation notifications, making sure every transaction is seamless and acknowledged. Overall, What'sAlert is a powerful tool for maintaining proactive communication and nurturing customer relationships.

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Order notifications

Cod confirmation

Product updates

Order confirmation

Greeting new clients

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Order Lookup | venntov

$10 / Month

6.7

47 Reviews

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Live order tracking for your customers. They'll love it. Show more

Order Lookup by venntov is a powerful Shopify app designed to enhance customer satisfaction and reduce support inquiries. By integrating a user-friendly portal directly into your Shopify storefront, customers can easily track their orders in real-time using just their email address and order number. This self-service feature empowers customers, providing them instant access to their order details, including any specific notes or tracking updates added by the store owner. Supporting over 100 shipping carriers, Order Lookup ensures comprehensive tracking capabilities, catering to a broad range of customer needs. Furthermore, the app offers a customizable order lookup page, allowing store owners to tailor the experience to align with their brand aesthetics. Overall, Order Lookup streamlines the purchasing process, creating a more seamless and informed shopping experience for customers.

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Real-time updates

Carrier integration

Customer portal

Customizable page

Live order tracking

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SendHook ‑ Email Automation

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Simple Automation - Like An Invaluable Assistant Show more

SendHook - Email Automation is a powerful tool designed to enhance customer relationships for businesses of all sizes by automating personalized communication. Acting like a dedicated customer relationship manager, SendHook enables online stores to foster brand loyalty and drive growth through tailored 1:1 email and SMS campaigns. The app not only aids in customer retention but also provides a proactive line of communication to reduce product returns, thereby improving overall customer satisfaction. By streamlining these processes, even smaller businesses can significantly elevate their customer experience, turning occasional shoppers into loyal clients. With its user-friendly interface and robust features, SendHook is an essential asset for any business looking to enhance its customer interaction strategy and build lasting relationships that contribute to long-term success.

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Customer retention

Automated campaigns

Reduce returns

Sms integration

1:1 messaging

Brand loyalty

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PulseVote

$5.99 / Month

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Get valuable insights with customer voting on your homepage. Show more

PulseVote is an innovative app designed for Shopify store owners to engage customers and make informed business decisions. By allowing merchants to create interactive posts on their homepage, the app facilitates real-time feedback collection on product ideas. Customers can easily upvote or downvote these posts, offering valuable insights into their preferences and helping business owners understand market demands. PulseVote is perfect for both new and established merchants looking to stay connected with their audience and tailor their product offerings based on customer opinions. The app integrates seamlessly with your Shopify theme with no coding required, making it easy to set up and maintain. Furthermore, store owners can manage posts directly from their Shopify admin and personalize the widget to reflect their brand's unique identity. PulseVote empowers you to make data-driven decisions that enhance customer satisfaction and drive business growth.

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Seamless integration

Actionable insights

Real-time feedback

Upvote/downvote posts

Effortless post management

Personalized widget

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ShopGPT

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AI concierge that refers new customers and answers questions Show more

ShopGPT is a cutting-edge shopping concierge chatbot designed to elevate the e-commerce experience for Shopify store owners and their customers. This AI-powered bot engages with customers by automatically sending texts after orders are placed, providing answers to product-related inquiries, and streamlining customer support. ShopGPT excels in product research, effortlessly matching customers with relevant products on Shopify stores and guiding them directly to the checkout page. It empowers businesses to boost sales by leveraging existing customers and capturing new leads without the need for upfront marketing expenses. By utilizing untapped communication channels like SMS, WhatsApp, and Messenger, ShopGPT broadens a store's reach. Additionally, merchants can analyze key metrics such as search placement, cart conversion, and order data to refine their strategies and maximize growth potential.

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Acquire customers

Frictionless experience

Ai customer support

Untapped channels

Analyze metrics

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Fokkio - Genius Assistante

$19.99-$49.99 / Month

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AI chat bot Show more

Fokkio - Genius Assistant is a cutting-edge app designed to enhance the online business experience for e-commerce merchants by leveraging the power of ChatGPT. This AI-driven chatbot offers around-the-clock, human-like customer support that significantly improves customer engagement and boosts sales conversions. By seamlessly integrating into your existing platform, Fokkio helps you combat abandoned carts and reduce support tickets, leading to a more efficient and customer-friendly e-commerce environment. The chatbot is capable of learning your product catalogue thoroughly, ensuring it provides the most accurate and helpful responses to customer inquiries. With Fokkio, you can elevate your e-commerce game, offering seamless 24/7 support to keep your business running smoothly. Embrace the future of customer service with this AI-powered tool and watch as it enhances your sales performance and average order value (AOV).

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Real-time engagement

Boost conversions

24/7 support

Product catalog integration

Reduce support tickets

Human-like responses

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SurveyHive ‑ Customer Surveys

$12.95 / Month

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Post-purchase survey for attribution, customer insights & RIO. Show more

SurveyHive - Customer Surveys is a powerful tool designed to elevate your Shopify store's customer experience effortlessly. With an easy setup process, businesses can quickly create personalized post-purchase surveys that gather essential customer insights. The app's customizable features, including 5-star ratings, fun emoji surveys, dropdown questions, and multi-choice options, help engage customers and collect diverse feedback. With robust reporting and analytics capabilities, SurveyHive provides deep insights to inform data-driven decision-making and optimize business strategies. Customer tagging and segmentation features enable targeted communication with specific groups, enhancing loyalty and satisfaction. By implementing SurveyHive, merchants can increase their store's success by gaining valuable insights, improving customer interactions, and refining their business approach.

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Easy setup

Customer tagging

Customizable questions

Powerful reporting

5-star ratings

Emoji surveys

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parcelLab Order Tracking

8.2

1 Reviews

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Deliver a personalized embedded order tracking page Show more

The parcelLab Order Tracking app is a powerful tool designed to enhance the post-purchase experience for businesses and their customers. This free-to-install app provides enterprise-grade order tracking capabilities, enabling businesses to maintain complete control over all touch points in the customer journey. By utilizing this app, companies can improve conversions and customer retention while discovering new revenue opportunities. One of the key features of the app is its ability to seamlessly integrate with existing systems, ensuring automatic data exchange for a smooth operation. Users can easily create embedded tracking pages showing order and return data, as well as split shipment information. Additionally, the app allows businesses to inject personalized content into tracking pages, catering to different customer segments for a more customized experience. To start using the app, businesses can simply sign up for a parcelLab subscription through their website.

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Personalized tracking page

End-to-end post-purchase

Full touchpoint control

Conversion improvement

Customer retention

Revenue opportunities

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SMPS Product Question & Answer

$1.99-$4.99 / Month

9.1

157 Reviews

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Quickly respond product related queries for your online store. Show more

The SMPS Product Question & Answer app by Simprosys is an essential tool for online store owners to efficiently handle product-related inquiries. It provides a user-friendly interface for monitoring and managing questions, allowing you to respond either publicly or privately. The app features customizable Q&A widgets that easily integrate with your store theme, enhancing customer engagement and satisfaction. It also supports the creation and maintenance of a comprehensive FAQ page, contributing to improved organic search performance. Benefit from a streamlined dashboard that offers a complete overview of all your inquiries, ensuring you never miss a question. Additionally, the app facilitates email notifications for prompt responses and integrates seamlessly with mailing lists on platforms like MailChimp and Klaviyo. Capitalize on user-generated content to boost your search rankings and enhance your store's visibility.

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Mailchimp integration

Email notifications

Klaviyo integration

Simplified dashboard

Faq page creation

Customizable q&a widgets

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Helpdesk + Live chat DeskXpand

$19-$99 / Month

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Helpdesk, Live Chat & WhatsApp: All-in-one support. Show more

DeskXpand is a comprehensive helpdesk and live chat solution that centralizes customer support across diverse channels, including email, chat, forms, Facebook, WhatsApp, and Instagram. Designed to enhance your support team's efficiency, it provides seamless access to order details, FAQs, and canned responses with just a click. By automating tasks such as ticket creation, DeskXpand significantly boosts agent productivity, ensuring a more streamlined customer service experience. It empowers businesses by turning satisfied customers into repeat patrons through its robust Shopify helpdesk integration. Furthermore, the app offers a shared inbox to consolidate inquiries and automate query routing to specialized teams, fostering quicker resolution. With customizable reply templates, DeskXpand optimizes communication to maintain consistent and high-quality customer interactions. Easily embed live chat into your Shopify store and experience enhanced support capabilities in seconds.

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Customizable templates

Multi-channel support

Automation features

Shared inbox

Order details access

Canned responses

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Gyata‑AI Sales & Support Chat

(1/5)

1 Reviews

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A self-hosted cloud native generative AI solution. Show more

Gyata‑AI Sales & Support Chat is an innovative conversational AI chatbot tailored for ecommerce businesses, streamlining customer interactions and enhancing sales performance. With its 24/7 availability, Gyata AI efficiently manages customer inquiries and offers personalized product recommendations, helping to boost conversion rates. The app integrates seamlessly with Shopify, providing effortless product recommendations and improving the shopping experience. Users can train the chatbot using PDFs and website content, ensuring it is well-informed and efficient. It also offers real-time data insights into sales performance and customer interactions, allowing businesses to make informed decisions. Customizable design and tone features enable businesses to align the chatbot with their brand identity without needing any coding expertise. Additionally, Gyata AI provides real-time updates on order status, cart contents, pricing, and inventory, ensuring that customers have all the information they need to make purchasing decisions confidently.

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Shopify integration

Product recommendations

24/7 support

Order status updates

Real-time sales data

Sales assistance

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Enchiridion ‑ Product Manuals

$1.99-$8.99 / Month

8.2

1 Reviews

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Instructions, User Manuals, Data Sheets and more. Go Paperless Show more

Enchiridion ‑ Product Manuals is a versatile app designed to enhance your product pages by seamlessly integrating user-friendly access to product manuals. Whether you prefer displaying a download button directly on the product page, creating a dedicated page for all manuals, or listing them at a variant level, Enchiridion offers three customizable widget options to fit your brand's aesthetic and functional needs. It supports a multitude of file types including png, jpeg, pdf, mov, mp4, zip, and psd, ensuring you can provide comprehensive information in the format that best suits your resources. The app allows you to manage all product manuals and data sheets from a single, centralized platform, featuring a simple drag-and-drop file upload system. You can easily enable or disable manuals with a single click, promoting a transition towards a paperless operation, thus supporting environmental sustainability. Additionally, Enchiridion offers insightful tracking capabilities by allowing you to monitor button click activity, enhancing your understanding of customer interaction with product information.

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Click tracking

Brand customization

Multiple file types

Variant-level downloads

Custom pages

Drag & drop uploader

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what3words Address Field

7.4

6 Reviews

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Collect precise delivery locations from customers at checkout Show more

The "what3words Address Field" app revolutionizes delivery management by enabling businesses to collect and validate precise what3words addresses from their customers. By integrating a what3words address field at checkout, the app ensures that parcels are delivered to the exact location intended, minimizing the risk of lost parcels and enhancing customer satisfaction. This innovative approach divides the entire world into 3-metre squares, each uniquely identified by a combination of three random words, allowing for exceptional precision in delivery locations. The app also features a helpful AutoSuggest tool that aids customers in entering the correct what3words address, thereby reducing delivery errors and administrative time spent resolving them. Moreover, businesses can tailor the app’s functionality by limiting the entry of what3words addresses to specific countries or areas. With the seamless passing of validated addresses to delivery providers, businesses can significantly streamline their logistics and improve delivery accuracy.

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Validate addresses

Precise delivery locations

Autosuggest feature

Country-specific entry

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QChat: WhatsApp & Chat Buttons

$5 / Month

8.2

2 Reviews

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Add Chat Buttons like WhatsApp, Messenger, Viber & many more Show more

QChat: WhatsApp & Chat Buttons is a versatile app designed to streamline customer communication by integrating multiple live chat channels. It allows businesses to offer their customers the convenience of contacting them via their preferred messaging platforms, including WhatsApp, Facebook Messenger, Viber, WeChat, Telegram, Instagram, SMS, Twitter, Skype, and Line, among others. The app provides customizable Social Chat Buttons that can be shown or hidden on desktop, mobile, or both, tailoring the experience to different devices. QChat ensures that businesses stay accessible and responsive by centralizing various communication channels, enhancing customer interaction. This functionality not only improves customer satisfaction but also fosters stronger customer relationships. With QChat, businesses can effortlessly manage and coordinate their customer service efforts across a wide range of chat platforms.

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Add chat buttons

Multiple chat apps

Device specific display

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SmartBot - Shopping Assistant

$39.99-$69.99 / Month

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Unlock limitless shopping experience with our AI assistant Show more

SmartBot ‑ Shopping Assistant is your ultimate companion for an enhanced online shopping experience. Designed to streamline your shopping journey, this intuitive app helps you discover the best deals and personalized product recommendations based on your preferences and browsing history. With real-time price comparisons across multiple retailers, you'll always find the most competitive prices, ensuring you never overpay for an item. SmartBot also features an intelligent alert system that notifies you of price drops and special promotions on your favorite products. Its user-friendly interface makes navigation seamless, allowing you to effortlessly track your shopping lists and manage wishlists. Additionally, SmartBot respects your privacy by securing your data and providing full control over your personalized settings. Transform your shopping habits with SmartBot and enjoy a more convenient and efficient way to shop online.

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Personalized assistance

Ai chatbot

Multichannel integration

Customer interaction

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ChatBot by Text

$50-$499 / Month

8.2

2 Reviews

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Support customers using an AI bot with e-commerce features Show more

ChatBot by LiveChat is an advanced virtual assistant designed to enhance customer interactions and streamline communication for businesses. It leverages artificial intelligence to provide instant, personalized responses to customer inquiries, ensuring 24/7 support and reducing wait times. The app can be easily integrated into various platforms and is customizable to suit the specific needs and branding of any business. It offers features like automated message routing, data collection, and performance analytics to improve customer service efficiency and gather valuable insights. With a user-friendly interface, ChatBot by LiveChat allows businesses to create conversation flows without any coding knowledge, making it accessible for teams of all sizes. Additionally, its robust security measures ensure that all customer interactions are handled safely and confidentially, fostering trust and reliability.

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Customer engagement

Conversion optimization

E-commerce integration

24/7 support

Ai-driven assistance

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Formify: custom checkout forms

$12.99 / Month

8.2

4 Reviews

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Create checkout custom form & deeper customer connection Show more

Formify revolutionizes the checkout experience by allowing businesses to create customized forms with ease and flexibility. Utilizing an intuitive drag-and-drop interface, it eliminates the need for coding skills, enabling you to craft forms that meet your specific business needs. This seamless checkout extension empowers you to gather detailed order information, additional shipping details, support requests, or personalized customer preferences effortlessly. With multichannel support, including in-app chat and social media engagement, Formify ensures consistent communication across platforms. Elevate your customer interactions by gaining deeper insights to tailor more personalized experiences and craft effective strategies. Say goodbye to the limitations of standard forms and unlock endless possibilities with Formify, taking your customer experience to unparalleled heights.

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Seamless integration

Multichannel support

Personalized experience

Custom checkout forms

Drag-and-drop creation

Gather detailed info

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Survser ‑ Popup Surveys

$6.5-$26 / Month

8.2

1 Reviews

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Microsurveys to understand your customer's needs Show more

Survser - Popup Surveys is an essential Shopify app designed to help store owners gain a profound understanding of their customers' needs through direct feedback. This intuitive tool allows businesses to engage with their audience effectively via popup surveys, making it suitable for both solo entrepreneurs and expanding brands. With Survser, you can collect actionable insights to refine your products, enhance user experience, and boost customer satisfaction effortlessly. Customizing surveys to align with your brand's colors and utilizing flexible triggers ensure surveys appear at the most opportune moments. The inclusion of exit surveys provides crucial insights into why visitors may leave your store, while the user-friendly dashboard simplifies the analysis of responses. Stay informed with instant email notifications, keeping you updated with all feedback to drive continuous improvement.

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Popup microsurveys

Customizable surveys

Flexible survey triggers

Multiple question types

Survey response analysis

Instant email notifications

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QuickTrack | Order Tracking

(1/5)

1 Reviews

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Enable customers to easily monitor the progress of their order Show more

QuickTrack | Order Tracking is a versatile app designed to keep your customers informed and satisfied by providing frequent updates on their orders. With automatic notifications about order status and estimated delivery dates, customers always know when to expect their shipments, fostering trust and loyalty in your business. The app features a user-friendly order lookup page, allowing customers to effortlessly check the status of their orders at any time. Customization options let you add unlimited order statuses and tailor them to suit your specific tracking needs. Additionally, you can design a tracking page that seamlessly aligns with your brand's theme, ensuring a cohesive customer experience. By giving your customers peace of mind about their orders, QuickTrack enhances the overall shopping experience and builds long-term customer relationships.

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Customized tracking page

Estimated delivery date

Frequent updates

Custom order statuses

Order lookup page

Unlimited status tracking

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eDesk

$49-$149 / Month

7.7

29 Reviews

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Delight customers. Maximize profit. AI-powered helpdesk & chat Show more

The Customer Service Helpdesk App is designed to enhance customer satisfaction and boost profitability by providing faster, more personalized responses across various sales channels. This app centralizes all messaging from marketplaces, webstores, and social platforms into a single smart inbox, allowing you to manage email, live chat, and voice conversations seamlessly. With integrated order and customer information available with each message, handling returns, cancellations, and duplicate orders becomes effortless. The app leverages AI-driven technology to summarize and automate responses, further streamlining customer support processes. It also enables easy integration with order fulfillment partners and Klaviyo CRM, ensuring a connected operational ecosystem. Advanced features like conversation summaries, suggested responses, and hands-free responses, along with order management capabilities, make it an essential tool for businesses seeking to optimize their customer service strategy.

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Order management

Multiple channels

Order history view

Order information

Personalized responses

Centralized messaging

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Shopify support apps

Related Categories

Price

Based on reviews

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Related Blog

Showing 820 to 840 of 1079 Apps

WAlert: WhatsApp notifications

Order Lookup | venntov

SendHook ‑ Email Automation

PulseVote

ShopGPT

Fokkio - Genius Assistante

SurveyHive ‑ Customer Surveys

parcelLab Order Tracking

SMPS Product Question & Answer

Helpdesk + Live chat DeskXpand

Gyata‑AI Sales & Support Chat

Enchiridion ‑ Product Manuals

what3words Address Field

QChat: WhatsApp & Chat Buttons

SmartBot - Shopping Assistant

ChatBot by Text

Formify: custom checkout forms

Survser ‑ Popup Surveys

QuickTrack | Order Tracking

eDesk

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?