Hafback

Develop by Shopify

Free plan available

Manage and sell your returns with our all-in-one solution.

Seamless integration

Branded returns portal

Process automation

Returns analytics

Visibility dashboard

About Hafback

Launched Apr 19, 2022

Built by Shopify

Address

55 Borghorst St, Monte Vista, Cape Town, WC, 7460, ZA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Hafback is a free Returns Management tool that instantly lists and sells your in-process returns.

Eliminate returns with the first and only returns management software paired directly to a returns recommerce marketplace. The return starts with your own branded returns portal. When a return is initiated, qualified returns instantly show up for sale on the Hafback marketplace. Once purchased, we facilitate shipping between the original returner and the marketplace buyer. Retailers save on returns. Consumers get a discount. The world gets cleaner air, and less trash in the landfills.

Self-serve customer returns portal
Seamless integration to the Hafback Returns Recommerce marketplace
Returns data and analytics
Process automation including approvals and shipping label generation
Dashboard for instant visibility into your customer returns data

Pros

Offers a branded returns portal for businesses
Facilitates recommerce, promoting sustainability by reducing landfill waste
Helps retailers save on return costs
Consumers benefit from discounted products
Automates the returns process including approvals and shipping
Provides returns data and analytics
Seamlessly integrates with a returns recommerce marketplace
Features a dashboard for visibility into returns data

Cons

Dependent on the volume of qualified returns to be effective
May require businesses to adjust existing return policies and systems
Potential additional learning curve for staff to manage a new system
Success depends on a strong marketplace presence and engagement

Top Helpful Reviews

Reistor

Oct 16, 2023 on Shopify

We could not recommend this app more! Using this app has saved us so much time (and resources) and more importantly has been a great user experience for our customers. The success of this brand is definitely a function of the extremely accessible and hardworking team. Brian and Luch have worked with us closely to customize and have been very available and helpful through the process of integration and promptly answered our questions along the way. We love that their mission to promote sustainable fashion aligns with our goal to be more mindful and sustainable. We have already seen some sales on the Hafback marketplace and are excited to grow our partnership with them!