eCommerce Returns Management

Develop by Shopify

$29-$49

/ Month

Free plan available 30 Days Free Trial

Unlock an exceptional returns experience

Advanced analytics

Analytics dashboard

Automatic notifications

Integrated shipping

White-label portal

Store credit refunds

Pickup or dropoff

Exchange order creation

Custom return logic

About eCommerce Returns Management

Launched Mar 08, 2021

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Unlock an exceptional returns experience for South East Asia.

How it works: Customer logs onto our white-label return portal that looks and feels just like your Shopify site. With just a few clicks, the customer selects her replacement item or receives a refund in store credit which can immediately be spent at your store. The customer then chooses her preferred return method: either pickup from home or dropoff at the nearest courier office. Lastly, your team automatically receives a returns notification and access to the analytics dashboard on ReturnKey.

Automatic exchange order creation gives customers the size and color they desire
Integrated shipping including return pickup from customers' doorsteps
Custom return logic automates the return process based on your return policy
Advanced analytics help you understand your customers like never before

Pros

Enhances user experience with a white-label portal that matches the Shopify site
Offers easy and convenient return processing with minimal clicks
Flexible return options for customers, including pickup from home or drop-off at courier office
Promotes customer loyalty by offering immediate store credit that can be used for new purchases
Automatic notifications and advanced analytics dashboard for the merchant to monitor returns effectively
Facilitates automatic exchange order creation, simplifying the process for both merchant and customer
Customizable return logic allows merchants to automate the process according to their specific return policies

Cons

Dependent on third-party service which may have reliability issues
Potential integration challenges with Shopify, especially for those with customized setups
Store credits may not be appealing to customers who prefer direct refunds
Complex setup for businesses with limited technical expertise
Limited control over the return portal's appearance beyond Shopify-style mimicry

Top Helpful Reviews

Lyger Coffee

Mar 22, 2023 on Shopify

Our company's time and financial commitment to handling returns have been significantly reduced thanks to the ReturnKey site.

Thousand Miles MY

Jan 10, 2023 on Shopify

ReturnKey Portal is very helpful for us! Very easy-to-use and straight forwards interface for our customers and help us to manage the return orders which eases our workloads.

Bottoms Lab SG

Jan 10, 2023 on Shopify

The ReturnKey app has truly made processing returns so much easier for us! The interface is very user friendly for not just the retailer but for customers as well. Not forgetting, the ReturnKey team has also been super helpful and we hope to see some updates implemented to make the process even more seamless.

Buttonscarves

Jan 09, 2023 on Shopify

ReturnKey Portal is very helpful for us! Very easy-to-use for our customers and it helps us to manage return orders. ReturnKey team also very helpful to solve our issues. Highly recommended!

Bottomslab MY

Oct 13, 2021 on Shopify

Our ReturnKey portal is very easy-to-use and our customers love the experience. I also appreciate the excellent level of support provided by the ReturnKey team; they always go above and beyond to help solve our problems. Highly recommended!