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Full CS operations managed by AI and a team of CS experts. Show more

Notch – Customer Support Suite is a transformative solution designed to elevate eCommerce customer support by seamlessly integrating AI precision with expert management. This comprehensive service takes over your entire customer support operations, eliminating the complexity and hassle of managing multiple providers, allowing you to focus entirely on business growth. Enjoy the benefits of enhanced customer satisfaction, improved operational efficiency, and peace of mind as Notch simplifies your workload. The app offers seamless integration with eCommerce platforms to deliver 24/7 automated chat support, utilizing your store's unique knowledge and insights. Additionally, Notch provides data-driven business insights to foster continuous revenue growth, ensuring that your support operations not only meet but exceed customer expectations. With Notch, managing customer service becomes an effortless process, leading to stronger relationships with your customers and driving your business success.
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Data-driven insights
Ai-powered operations
Expert team support
Seamless ecommerce integration
24/7 automated chat
  • $300 / Month
  • 14 Days Free Trial
6.1
15 Reviews

Easy-to-use, messenger-based CRM system Show more

Kommo: WhatsApp CRM is a dynamic messenger-based CRM system tailored for small businesses aiming to elevate sales and streamline customer interactions. Integrating effortlessly with platforms like Shopify, WhatsApp, Instagram, and Facebook Messenger, Kommo provides a unified messaging inbox that consolidates various communication channels. Its diverse features include a chatbot builder, handy templates, a WhatsApp chat widget, and insightful analytics tools, making it a powerhouse for automating processes and boosting efficiency. The app empowers teams by offering shared access to messengers, email, SMS, and live chat, facilitating seamless collaboration. Users can easily manage client information with detailed lead profiles containing contacts, tasks, notes, chats, and calls. Additionally, the app enables automated sales and communication through advanced tools like Salesbot, positioning it as an essential tool for nurturing connections and managing Shopify orders effectively. Kommo truly transforms the way businesses handle WhatsApp marketing, chatbots, and omnichannel customer support.
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Sales automation
Team collaboration
Chatbot builder
Unified inbox
Message templates
Analytics tools
  • $5.99-$49.99 / Month
  • Free Plan Available

Effortless support management: streamline ticketing, automate responses, enhance communications. Show more

HelpEcho - Customer Support is a comprehensive solution designed to streamline your customer service operations. By offering robust ticketing features, it converts customer emails into trackable tickets effortlessly, ensuring nothing falls through the cracks. With multichannel communication and a dedicated customer portal, you can manage all support queries from one organized dashboard. The app enhances efficiency through smart sorting, saved replies, and workflow automation, allowing your support team to resolve issues swiftly and effectively. HelpEcho is equipped to handle unlimited agents, ensuring your entire team can collaborate without restrictions. Additionally, it empowers businesses to send branded notifications, keeping all stakeholders informed. Elevate your customer service experience and grow your brand with HelpEcho’s seamless and professional support tools.
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Workflow automation
Customer portal
Dashboard management
Multichannel communication
Branded notifications
Saved replies
  • $14-$29 / Month
  • Free Plan Available
  • New

Enhance your Shopify sales with AI-powered chat and smart automation.

Manage Returns, Replacement, and Customer Communication. Show more

InstaReturns by ShipDelight is a comprehensive return management system designed to streamline the return process for businesses and their customers. Tailored to meet specific brand needs, it covers a vast array of Indian pincodes, ensuring reliable return pickups often on the same working day. The app seamlessly integrates with Shopify, automatically handling replacement orders, which relieves the burden of manual intervention. Businesses can enhance customer satisfaction through real-time communication via SMS and WhatsApp, keeping customers informed throughout the return journey. InstaReturns offers a personalized brand experience with customizable return reasons, aligning closely with brand expectations. The focus on a quality check return pickup service ensures smooth and efficient handling of returned goods, making it an indispensable tool for businesses in India.
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Real-time communication
Brand customization
Easy returns
Replacement orders
Full india coverage
Return reason customization
  • $29.99-$140 / Month
  • Free Plan Available

AI chatbot: answers queries, recommends products & discounts Show more

CSS Ai Sales Chatbot is a powerful tool designed to enhance your online store by providing a seamless shopping experience for your customers. This AI-driven chatbot efficiently answers customer queries, recommends products tailored to individual needs, and highlights available discounts, all through engaging and natural conversations. The chatbot's appearance can be customized to align with your store's branding, and it seamlessly syncs with your current product data, ensuring up-to-date interactions. Additionally, it helps streamline communication by managing your admin inbox, offering a comprehensive support system for your sales team. The platform includes a playground feature, allowing you to test the chatbot's functionalities before going live. By simplifying the shopping process and boosting customer engagement, CSS Ai Sales Chatbot not only enhances customer satisfaction but also contributes to increased sales. Supported by a dedicated team, it’s a reliable solution for modern e-commerce businesses looking to optimize their customer service efforts.
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Customizable appearance
Automatic product sync
Admin inbox management
Natural language recommendations
Customer query handling
  • $99 / Month
  • Free Plan Available
  • 14 Days Free Trial
2 Reviews

Deliver exceptional customer service and increase sales Show more

Atlasmic Live Chat & Helpdesk is an advanced customer service platform crafted specifically for rapidly expanding ecommerce businesses. This versatile solution is designed to empower both businesses and customers by offering intuitive self-service tools that enhance customer experiences while driving revenue growth. Atlasmic enables seamless interaction with site visitors through its live chat feature, allowing businesses to efficiently resolve issues and boost customer satisfaction. Even offline, the platform captures potential leads and queries through a comprehensive contact form. Additionally, Atlasmic provides insightful analytics with a tracking tool that reveals customers' browsing history and viewed products. Customers can effortlessly check their order status, thanks to the integrated order tracking tool. Best of all, businesses can get Atlasmic up and running on their Shopify store in less than a minute, making it an ideal choice for companies at every stage of growth.
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Quick setup
Order tracking
Analytics
Live chat
Contact form
Inbound marketing
  • $2.99-$6.99 / Month
  • Free Plan Available
  • 3 Days Free Trial
(4.7/5)
144 Reviews

Nice & SEO suitable FAQ page, product FAQ reduce support time Show more

D: FAQ Page ‑ Product FAQs is an app designed by DDSHOPAPPS that enables merchants to provide a comprehensive FAQ section on their store. This app offers customers easy access to common inquiries and answers through a well-organized Knowledge Base and FAQ lists, helping to enhance customer satisfaction and reduce support queries. Store admins can create customizable, SEO-friendly FAQ pages that are both informative and well-structured, improving their online visibility. It includes features like the ability to display FAQs on any page, support for Google FAQ Schema for rich SEO results, and access to over 12 beautifully designed FAQ page templates. The app also supports multi-language FAQs and the creation of multiple main FAQ pages, catering to a global audience. Simple to set up and manage, D: FAQ Page ‑ Product FAQs is a valuable tool trusted by merchants to encourage informed purchasing decisions and boost sales.
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Boost sales
Knowledge base
Multi-language
Seo-friendly faq
Add faqs
Faq schema
  • $1 / Month
  • 14 Days Free Trial

Botones de WhatsApp personalizables para mejorar atención y ventas en Shopify. Show more

Essential es una innovadora aplicación diseñada para comerciantes de Shopify que desean mejorar la atención al cliente y aumentar las ventas mediante la integración de botones de WhatsApp en sus tiendas. La aplicación permite la creación de botones de WhatsApp totalmente personalizables, ofreciendo múltiples estilos y colores para que se ajusten a la identidad de la marca de cada comerciante. Además, Essential facilita la configuración de mensajes automáticos iniciales específicos para cada producto, optimizando así la comunicación desde el primer contacto. También ofrece una gestión flexible de horarios de atención, permitiendo a los usuarios definir los días activos para responder a las consultas. Los comerciantes pueden personalizar la posición del botón en las páginas de producto para una mejor visibilidad y accesibilidad. Finalmente, la integración directa con WhatsApp Business asegura una comunicación instantánea y fluida con los clientes, potenciando la experiencia de compra.
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Customizable whatsapp buttons
Automatic initial messages
Flexible availability management
Custom button positioning
Direct whatsapp integration

Exit Pop Ups, Live Chat, Email Marketing & Cart Recovery Show more

Gist ‑ Pop Ups, Email & Chat is a dynamic app designed to enhance customer interaction and boost sales conversion on your website or online store. It enables you to set up live chat and strategically placed chat prompts, allowing you to engage with potential buyers in real-time. The app helps craft and manage powerful email marketing funnels using broadcasts, drip campaigns, and behavioral emails to nurture leads efficiently. With the ability to create specific events, you can gain insightful data on how customers engage with your site and emails, optimizing your marketing strategy effectively. The Workflows tool is an intuitive feature that lets you visualize and tailor the buyer's journey through your sales funnel seamlessly. Additionally, the app offers a versatile form builder to capture every possible lead, ensuring no opportunity slips through the cracks. By aligning live chat, email marketing, and form capturing, Gist provides a comprehensive solution to supercharge your customer engagement and conversion rates.
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Lead capture forms
Drip campaigns
Visual workflows
Live chat setup
Email marketing funnel
Behavioral emails

Resell Damaged, Used, & Open Box Returns. We Make It Simple. Show more

DRIP: Returns For Sale Widget is an efficient solution for businesses dealing with open box returns, samples, demos, used items, and drop shipped returns. This app allows you to seamlessly integrate a sales widget into your website, customized to align with your brand's aesthetics and voice. It offers a simple, fast, and cost-effective alternative to third-party resale platforms, enabling you to maintain direct relationships with your customers and sell products in any condition on your own site. DRIP is versatile and trusted by a diverse range of industries including automotive, pet, furniture, shoe, kitchen, clothing, sporting goods, and electronic stores. Posting items through DRIP takes less than a minute and connects directly to your product catalog. You can maximize sale prices by enabling daily pricing adjustments, and once an item is sold, it’s automatically deleted from both your site’s frontend and backend. Additionally, the app offers extensive support through various communication channels, ensuring a user-friendly experience.
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Customizable branding
Dynamic pricing
Integrated widget
Fast posting
Automated removal
  • $9.99 / Month
  • Free Plan Available
  • 7 Days Free Trial

Effortless Custom Forms for Streamlined Customer Support Show more

GA: Support Forms is an innovative application designed to elevate your business's workflow and customer engagement through customizable and responsive forms. Its user-friendly interface, complete with drag-and-drop functionality, allows you to effortlessly create personalized forms without any coding skills. Choose from a wide selection of templates to suit your brand and needs, ensuring a professional appearance that resonates with your audience. With instant email notifications, you'll never miss a submission, enabling prompt responses to customer queries and feedback. The app's robust analytics tools provide valuable insights into form performance, allowing you to refine your strategies and improve customer interactions. Trusted by businesses of all sizes, GA: Support Forms offers a seamless way to manage support requests efficiently and effectively.
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Email notifications
Performance tracking
Intuitive interface
Drag-and-drop
Robust analytics
Rich templates
  • Free Plan Available
(4.9/5)
23 Reviews

Customizable chat button for instant customer support and seamless communication.

The logistics of your ambitions Show more

HappyColis is an innovative logistics application designed to streamline the e-commerce operations of growing merchants by connecting their store directly to our advanced logistics platform. The app facilitates automatic synchronization of products and orders, allowing for seamless management of order fulfillment, inventory tracking, and shipping updates, all from a single, user-friendly interface. Merchants benefit from premium services at competitive rates, ensuring a reduction in logistics costs and significant time savings. By leveraging real-time tracking and immediate access to essential logistics data, HappyColis empowers merchants to enhance their operational efficiency and customer satisfaction. With features such as catalog synchronization, order retrieval, and package tracking, HappyColis is the comprehensive solution for businesses seeking to optimize their logistics processes. Our mission is to deliver flawless service while helping you focus on growing your business.
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Inventory synchronization
Tracking numbers
Catalog synchronization
Order retrieval
Package transmission
  • $12-$120 / Month
  • Free Plan Available
  • 15 Days Free Trial

LiveChat and WhatsApp with Integrated CRM Show more

WACRM: WhatsApp CRM, LiveChat is an innovative app designed to elevate your customer service interactions. It offers customizable live chat widgets that allow businesses to engage with website visitors instantly and efficiently. By integrating multiple communication channels, including WhatsApp, WACRM ensures that all customer interactions are potentially transformative experiences. Users can maintain an active contact database enabling personalized follow-ups, which enhance customer satisfaction and loyalty. The app seamlessly integrates with existing client databases, and its comprehensive dashboard provides valuable performance insights. To further streamline processes, WACRM includes predefined responses and offers premium features such as contact data exports, custom workflows, ChatGPT integration, and WhatsApp Business API for efficient bulk messaging. With a unified interface for managing multiple WhatsApp numbers, it is an essential tool for businesses aiming to optimize their customer engagement strategies.
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Predefined responses
Performance dashboard
Whatsapp integration
Chatgpt integration
Bulk messaging
Custom workflows
  • $15 / Month
  • Free Plan Available

"Streamline e-commerce data collection with customizable, embeddable forms."

  • $249-$499 / Month
  • Free Plan Available
  • 7 Days Free Trial
7.6
6 Reviews

Get post-purchase NPS feedback to improve customer experiences Show more

Delighted Post-Purchase Survey is an intuitive app designed to enhance customer retention and improve your business's feedback mechanism by sending automated surveys following order fulfillment. By leveraging a variety of survey options, including NPS, CSAT, and 5-star reviews, the app helps measure customer loyalty and identify key areas of improvement. The app's robust reporting features provide clear insights into customer pain points and product feedback, enabling prompt and effective action. With over 40 integrations available, Delighted seamlessly incorporates customer feedback into other eCommerce tools like Klaviyo, Zapier, and Slack. Connecting Delighted to your Shopify store is straightforward, allowing for easy setup of survey delays and customization of surveys with your brand's logo and design. Real-time responses are displayed in an insightful dashboard, allowing businesses to track trends and create actionable customer segments for targeted improvements.
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Customer segmentation
Real-time dashboard
Survey templates
Automatic surveys
Customer loyalty measurement
Pain point analysis
  • $2.99 / Month
  • Free Plan Available
  • 3 Days Free Trial
9.1
1 Reviews

Bridge the gap between browsing and buying with whatsapp chat Show more

The Vista WhatsApp Chat Button app offers a seamless way to enhance customer communication by integrating a WhatsApp button directly onto your website. With this tool, businesses can instantly connect with customers, addressing inquiries in real-time and providing the essential human interaction that often influences purchasing decisions. Users can easily select a WhatsApp number and prefill custom messages, ensuring that customer interactions start on the right note. This no-code, mobile-friendly solution simplifies the process of building and maintaining customer relationships, offering prompt and personalized support at every step. Additionally, the app provides flexibility with features such as the ability to add a floating button for both desktop and mobile versions of a website, choose its position, and even disable it temporarily if needed. By leveraging this intuitive communication tool, businesses can significantly enhance customer engagement and satisfaction.
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No coding required
Mobile-friendly
Instant communication
Custom prefilled message
Floating whatsapp button
Button positioning
  • $19-$299 / Month
  • 3 Days Free Trial
(3/5)
2 Reviews

"24/7 AI voice support for e-commerce: efficient, reliable customer service." Show more

Unicall.ai revolutionizes e-commerce customer support with its AI-driven service, offering businesses an efficient way to manage customer inquiries. By providing a dedicated phone number and smart voice agents, Unicall.ai ensures that customer calls are answered 24/7, handling common queries like order status, shipping updates, and payment issues. Its advanced AI seamlessly escalates complex cases, delivering a smooth and effective support experience. The platform's integration with e-commerce systems like Shopify allows for real-time updates, enhancing customer satisfaction with prompt information on order and delivery status. Additionally, Unicall.ai assists with returns, refunds, and discount codes, making it an all-in-one support solution. This service not only builds trust but also saves businesses time, offering a human-like, branded voice support that enhances the overall customer experience.
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24/7 support
Order status updates
Ai voice agents
Instant dedicated number
Shipping and delivery tracking
Returns assistance

Let customers talk to you on WhatsApp Show more

Isni WLink is a dynamic app designed to enhance customer interaction by seamlessly integrating WhatsApp communication into your online store. By encouraging direct conversations with customers, it aims to streamline service and reduce lost sales opportunities. The app offers customization features, allowing you to tailor the WhatsApp link's appearance to match your store's design theme, ensuring a cohesive brand experience. With its user-friendly interface, Isni WLink simplifies the contact process for visitors, encouraging more engagement and interaction. Automatic installation ensures a hassle-free setup, enabling you to focus on building relationships with your customers. Experience improved customer service and increased sales with Isni WLink’s innovative approach to connecting with your audience.
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Automatic installation
Whatsapp integration
Customizable links

Shopify support apps are indispensable tools for e-commerce businesses looking to optimize their operations and achieve sustained growth. These apps enhance the efficiency of store management, provide invaluable insights through customer feedback, and significantly enhance customer service experiences. By leveraging the features of these support apps, businesses can streamline their processes, engage more effectively with their customer base, and ultimately, drive sales growth.

Explore the range of Shopify support apps listed below and find the perfect tools that align with your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

Shopify support apps are third-party tools designed to integrate with Shopify stores to enhance functionality by streamlining operations, improving customer engagement, and providing essential feedback for business growth.

2. How can these apps improve my store's customer experience?

These apps enhance customer experience by automating support tasks, providing easy-to-access customer service, and collecting valuable feedback that helps tailor the shopping experience to customer needs.

3. Are Shopify support apps easy to integrate?

Yes, most Shopify apps are designed for seamless integration with your existing store setup, requiring minimal technical expertise and effort to get started.

4. Do these apps offer analytics and reporting features?

Many Shopify support apps come with analytics and reporting functionalities that provide insights into customer interactions and feedback, helping you make data-driven decisions for your store.

5. Can I customize the features of these apps to suit my needs?

Yes, most Shopify support apps offer a level of customization so that you can tailor their functions specifically to meet your business requirements and goals.

6. How do these apps help in boosting sales?

By improving customer satisfaction and service efficiency, these apps can help increase the likelihood of repeat purchases, reduce cart abandonment rates, and offer personalized marketing, all of which contribute to boosting sales.

7. Are there free Shopify support apps available?

There are both free and paid Shopify support apps available. Free options often have limitations in features, but they can still provide significant value depending on your store's needs.

8. How do I choose the right support app for my store?

Consider your specific business needs, customer service requirements, and budget when selecting a support app. Reading reviews and trying out demos can also help in making an informed decision.

9. Is customer support available for these apps?

Most apps offer customer support through various channels like email, chat, or documentation to help users with installation, troubleshooting, and maximizing app benefits.

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