Shopify support apps 2025

Swap Returns & Exchanges

$350 / Month

8.2

24 Reviews

Reduce shipping & tracking costs, seamless returns + exchanges Show more

Swap Shipping & Returns is a powerful app designed to streamline your retail logistics by prioritizing instant exchanges and store credits over traditional refunds. By leveraging pre-negotiated shipping rates with leading global carriers, Swap significantly cuts down on logistics costs while also ensuring full protection for every package. The app is fully customizable, allowing you to tailor it to fit seamlessly with your brand's unique preferences and processes. Beyond just financial savings, Swap manages direct relationships with return shipping carriers, giving you back valuable time and improving your operational efficiency. It also helps you tap into cross-border commerce, facilitating international business growth. Download Swap today and see how it can transform your logistics, boost your bottom line, and enhance customer satisfaction.

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Instant exchanges

Negotiated shipping rates

Full package protection

Customizable logistics

Cross-border commerce

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YCloud: WA Chat & Marketing

$52-$532 / Month

8.2

1 Reviews

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No code bot help you communicate customers 24/7 on WhatsApp Show more

YCloud WhatsApp & SMS is an intuitive app designed to enhance customer communication for businesses via WhatsApp and SMS. With this app, businesses can engage seamlessly with their customers on WhatsApp, allowing unlimited agents to join the conversation through a unified inbox. The app features a no-code chatbot that operates 24/7, assisting the customer service team in addressing various inquiries more efficiently. Businesses can easily generate WhatsApp links, QR codes, and online chat widgets to facilitate effortless sharing and marketing efforts with their customers. Additionally, YCloud enables businesses to send bulk messages to specific customer segments through both WhatsApp and SMS, ensuring effective and targeted communication. This tool is ideal for enhancing customer service and marketing strategies, helping businesses maintain strong connections with their clientele.

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Qr codes

Unlimited agents

Bulk whatsapp messages

Whatsapp conversations

24/7 chatbot

Whatsapp links

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Whisper Post Purchase Survey

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Post purchase surveys made easy Show more

Whisper Post Purchase Survey is a powerful tool for creating insightful post-purchase surveys that engage your customers right at the checkout. The app allows you to seamlessly craft questions like "How did you hear about us?" to gain valuable feedback and understand your customer journey better. Once your survey is live, Whisper provides immediate insights by highlighting the most frequently selected choices, helping you identify your most successful marketing channels. Dive deeper into the data with interactive charts that display response totals by choice, as well as breakdowns by day or month for comprehensive analysis. The app's flexibility lets you effortlessly edit your surveys at any time—reorder questions, hide options, or tweak text—with all changes reflected instantly. Whisper ensures continuous optimization and adaptation, enabling you to fine-tune your customer feedback strategy without any hassle. Enhance your post-purchase experience and leverage data-driven decisions with Whisper Post Purchase Survey.

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Instant updates

Interactive charts

Create surveys

Analyse responses

Edit surveys

Reorder choices

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SmartChat ‑ Pro AI Seller Bot

$9.9-$49.9 / Month

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AI bot that act like real salespeople improve conversion rate. Show more

SmartChat - Pro AI Seller Bot is an innovative app that leverages the advanced capabilities of ChatGPT to enhance online sales and customer interaction. This AI-powered sales bot actively engages store visitors by highlighting product features, suggesting applicable scenarios for use, and informing them about promotional discounts, all in multiple languages to cater to a global audience. In addition to pre-sale interactions, SmartChat excels as an after-sales service assistant, efficiently handling various post-purchase inquiries with human-like accuracy, ensuring that customers feel understood and valued. The bot's intelligent design and language processing skills ensure that interactions are seamless and indistinguishable from those with a human representative. Furthermore, SmartChat helps boost sales by prompting users to purchase items left in their cart, thus reducing cart abandonment rates. Setting up the app requires no complex configurations—simply install and it's ready to start optimizing your online store experience immediately.

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Product recommendations

Proactive highlights

Post-purchase assistance

Purchase prompts

Zero configuration

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Delfi: IA a la Moda

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IA de moda: recomendaciones precisas y enriquecidas para tiendas online y físicas. Show more

Delfi: IA a la Moda es una innovadora asesora de inteligencia artificial que transforma la experiencia de compra en tiendas online, específicamente en Shopify, y en tiendas físicas mediante el uso de códigos QR. Utilizando avanzada tecnología de visión por computadora, Delfi ‘observa’ cada producto para ofrecer recomendaciones personalizadas y precisas, ayudando a los clientes a encontrar exactamente lo que necesitan. Además, la aplicación genera Información Enriquecida con inteligencia artificial para actualizar automáticamente los detalles de cada producto, optimizando títulos, descripciones y metadatos para mejorar el SEO. Esto asegura que las descripciones y recomendaciones de productos se adapten al tono y estilo únicos de cada marca, proporcionando una experiencia de usuario fluida y acorde con la identidad de la tienda. Delfi promueve una atención al cliente omnicanal que se integra perfectamente entre el mundo digital y físico, mejorando la visibilidad y alcance de los productos con metadatos SEO especializados como palabras clave, descripciones SEO y etiquetas JSON SEO. Esta poderosa herramienta redefine la forma en que las tiendas manejan su inventario y conectan con sus clientes, asegurando que cada interacción sea informativa y alineada con el branding.

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Product recommendations

Omnichannel support

Data enrichment

Computer vision interface

Seo metadata generation

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Gladly: AI‑Powered CX Platform

7.9

26 Reviews

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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.

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Single view history

Unified communication stream

Personalized self-service

Integrated voice support

Agent skill matching

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Questify: Post Purcahse Survey

$14.99 / Month

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Instant feedback app for Shopify: refine products, boost marketing strategies. Show more

Questify: Post Purchase Survey is a powerful tool designed to capture valuable customer feedback immediately after a sale, right on the thank-you page. This app allows merchants to gain insights into customer preferences, helping them refine their products and improve customer experiences. By enabling data-driven decisions, Questify supports businesses in optimizing their ad campaigns and marketing strategies. Fully integrated with Shopify, it offers an easy-to-use interface for real-time feedback collection. Merchants can benefit from advanced analytics for actionable insights, along with the ability to create unlimited survey questions to gather comprehensive feedback. With full Hebrew language support, Questify caters to a diverse audience, offering both single-response and open-ended question formats for more nuanced customer insights.

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Multi-language support

Advanced analytics

Seamless shopify integration

Real-time insights

Instant feedback collection

Unlimited survey questions

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Pos Malaysia

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Manage and process your Pos Malaysia orders Show more

The Pos Malaysia app for Shopify streamlines your business's shipping operations by offering a comprehensive suite of features tailored to meet all your logistical needs. With this app, you can effortlessly generate shipping e-consignment notes, ensuring your shipments are organized and documented efficiently. It allows for easy management of existing shipments, offering you the convenience of tracking all your parcels in one centralized location. Whether you need to request a pickup or schedule a drop-off, Pos Malaysia provides a seamless experience to handle these tasks with ease. The app also supports generating multiple consignment notes, enabling you to manage volume shipments without a hitch. Perfect for businesses looking to optimize delivery management, Pos Malaysia is your reliable partner in ensuring smooth and efficient shipping operations.

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Manage shipments

Track parcels

Create e-consignment notes

Request pickup

Arrange drop-off

Generate consignment notes

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iTrack ‑ Order Tracking

$4.99-$9.99 / Month

6.7

7 Reviews

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Custom order tracker and order lookup as you wish Show more

iTrack - Order Tracking is an essential tool for dropshippers aiming to enhance customer satisfaction and reduce post-sale inquiries. This app allows businesses to generate and fully customize tracking pages in line with their brand image, offering over 17 available order tracking options. By enabling users to select the shipping times they prefer to display, it helps mitigate concerns around delivery delays, making it ideal for dropshipping where delivery times can often be unpredictable. iTrack offers a seamless user experience with features such as a configurable automated delivery tracking system, a parcel panel control, and order lookup options, ensuring shipment tracking is both efficient and user-friendly. Notably, the app also allows for the creation of optimized shipment tracking and order status pages, further enhancing the customer experience. This tool is designed to save time, reduce the volume of customer support inquiries, and address delivery-related questions effectively.

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Automated tracking

Fully customizable

Order lookup

Custom tracking page

Tracking control

Add delay period

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返品・交換・キャンセル自動化 - Recustomer

$59-$199 / Month

7.1

5 Reviews

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Recustomer Return&Cancelは、返品・交換・キャンセル業務を自動化することで、購入体験向上を支援します。 Show more

Recustomer 返品・キャンセル is a powerful app designed to automate returns, exchanges, and cancellations, enhancing customer experience while streamlining business operations. It offers e-commerce businesses robust operational support and ensures that customers enjoy a smooth and hassle-free process. The app automates the entire returns and exchanges workflow, from request acceptance to securing replacement stock, shipment instructions, and refund processing, achieving approximately 82% automation rate of customer inquiries. This level of automation extends to cancellations, where the system checks delivery statuses and determines approval or rejection, automating delivery stoppages and refunds to achieve zero handling time. Furthermore, Recustomer provides data analysis capabilities, enabling businesses to collect and analyze data to improve e-commerce site performance, reduce return rates, and inform strategic planning in marketing and product development. Overall, Recustomer aims to create an efficient, seamless experience for both businesses and their customers.

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Returns automation

Exchanges automation

Cancellations automation

Return data analysis

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Retain AI: Winback emails

9.1

15 Reviews

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Supercharge your social media sales and customer support Show more

Chatdesk: 24/7 Support is your go-to solution for delivering exceptional customer service as your business expands. Utilizing cutting-edge AI and a team of US-based customer support experts, Chatdesk efficiently handles customer inquiries across social media, email, chat, and SMS. By identifying and training passionate followers of your brand, Chatdesk ensures your customers receive personalized and effective assistance while managing scheduling and quality control seamlessly. With the peak shopping season around the corner, their on-demand experts are geared up to meet your increased support needs. Integrate seamlessly with your existing helpdesk, ecommerce platforms, and social channels, and ensure 24/7 coverage, including weekends and holidays. Chatdesk enables you to scale one-on-one customer engagement, enhance conversions, and maintain a high customer satisfaction rate without requiring additional resources.

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Integrates helpdesk tools

Answer questions cross-channel

24/7 on-demand support

Scale customer engagement

Boost conversions effortlessly

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SurveyHive ‑ Customer Surveys

$12.95 / Month

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Post-purchase survey for attribution, customer insights & RIO. Show more

SurveyHive - Customer Surveys is a powerful tool designed to elevate your Shopify store's customer experience effortlessly. With an easy setup process, businesses can quickly create personalized post-purchase surveys that gather essential customer insights. The app's customizable features, including 5-star ratings, fun emoji surveys, dropdown questions, and multi-choice options, help engage customers and collect diverse feedback. With robust reporting and analytics capabilities, SurveyHive provides deep insights to inform data-driven decision-making and optimize business strategies. Customer tagging and segmentation features enable targeted communication with specific groups, enhancing loyalty and satisfaction. By implementing SurveyHive, merchants can increase their store's success by gaining valuable insights, improving customer interactions, and refining their business approach.

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Easy setup

Customer tagging

Customizable questions

Powerful reporting

5-star ratings

Emoji surveys

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abandoned

$5.99 / Month

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"Enhance e-commerce with personalized quizzes for smarter purchase decisions." Show more

Abandoned is a versatile app that integrates seamlessly with e-commerce platforms to enhance the shopping experience through personalized product quizzes. Designed to assist potential customers who might leave without making a purchase, the app functions as a virtual store assistant, helping them navigate through their choices. By asking tailored questions, Abandoned gathers valuable insights into shopper preferences, allowing it to recommend the most suitable products. This approach not only aids in capturing leads but also supports sales by aligning offerings with customer expectations. The app's capabilities include seamless lead capture, growing marketing lists, and built-in add-to-cart functionality directly from quiz results. Ultimately, Abandoned empowers e-commerce brands to foster stronger customer relationships and make data-driven decisions to optimize sales strategies.

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Data-driven insights

Personalized recommendations

Interactive quizzes

Add-to-cart functionality

Seamless lead capture

Shopper preferences analysis

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parcelLab Order Tracking

8.2

1 Reviews

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Deliver a personalized embedded order tracking page Show more

The parcelLab Order Tracking app is a powerful tool designed to enhance the post-purchase experience for businesses and their customers. This free-to-install app provides enterprise-grade order tracking capabilities, enabling businesses to maintain complete control over all touch points in the customer journey. By utilizing this app, companies can improve conversions and customer retention while discovering new revenue opportunities. One of the key features of the app is its ability to seamlessly integrate with existing systems, ensuring automatic data exchange for a smooth operation. Users can easily create embedded tracking pages showing order and return data, as well as split shipment information. Additionally, the app allows businesses to inject personalized content into tracking pages, catering to different customer segments for a more customized experience. To start using the app, businesses can simply sign up for a parcelLab subscription through their website.

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Personalized tracking page

End-to-end post-purchase

Full touchpoint control

Conversion improvement

Customer retention

Revenue opportunities

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☆AiLead: AI Chatbot & Sales

$9.99-$29.97 / Month

9.1

8 Reviews

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AI sales and support enhancing customer engagement and streamlining shopping experience. Show more

AiLead: AI Sales & ChatBot is a sophisticated AI-driven solution tailored for online merchants, aimed at boosting sales performance and enhancing customer support. This app facilitates seamless real-time conversations with website visitors, providing immediate answers to queries related to store operations and guiding customers throughout their shopping journey. Designed to work with both international and local e-commerce platforms, AiLead effectively boosts customer engagement and simplifies the purchasing process. Key features include a 24/7 AI chatbot that responds to inquiries about products, shipping, and payments, and an AI sales assistant that suggests products and encourages purchase completion. The app supports multiple languages, allowing it to communicate with customers in their preferred language. Enhancements such as Automated Marketing and Growth Insights are on the horizon, with plans to offer personalized marketing offers and track user interactions to refine conversion strategies.

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Multi-language support

Automated marketing

Ai sales assistant

Growth insights

24/7 ai chatbot

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ResponseCX

$170-$350 / Month

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Autonomously reply to your customer service tickets Show more

ReSponse AI is a cutting-edge app designed to revolutionize customer service operations through automation. Powered by OpenAI's GPT-4, this app enables seamless integration with your existing systems to automatically address customer inquiries by pulling from your team's knowledge base, CSV files, FAQs, and other data sources, including Shopify Order data. ReSponse enhances efficiency by leveraging Generative Question-Answering (GQA) technology, automatically responding to chat, email, and DMs. It is also compatible with Gorgias Chat, facilitating real-time, auto-responses to customer requests. With the capability to update and customize responses based on your company's tone and knowledge base, ReSponse represents a significant advancement in customer experience management. Experience the power of autonomous operations and streamline your customer service processes like never before with ReSponse AI.

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Automated responses

Multi-channel support

Knowledge base integration

Gorgias integration

Generative qa

Update answers

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PalSync | PayPal Tracking Sync

$8.99-$14.99 / Month

1 Reviews

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PayPal tracking, Auto sync tracking info to PayPal Accounts Show more

PalSync PayPal Tracking Sync is a powerful tool designed for e-commerce merchants to effortlessly manage their transaction tracking. With the ability to add tracking numbers to PayPal and Stripe in just five seconds with a single click, PalSync significantly reduces the administrative burden while enhancing order verification. This efficiency helps merchants mitigate the risks of payment fraud, disputes, and chargebacks, ensuring smoother transactions and quicker fund releases. By providing real-time tracking information, the app ensures customers receive timely updates, increasing their satisfaction and reducing anxiety over their orders. Additionally, PalSync allows users to seamlessly update tracking information for transactions up to 365 days old, ensuring comprehensive record-keeping. The app also features courier mapping capabilities, effectively synchronizing courier data from Shopify to PayPal. With PalSync, managing e-commerce transactions becomes less time-consuming and more secure, boosting customer trust and merchant confidence.

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Performance tracking

Courier mapping

Real-time tracking

Auto sync tracking

Order verification

Old orders processing

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DX Chat Button Pro

$1.49 / Month

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Continue chats on preferred apps, even after leaving your site. Show more

DX Chat Button Pro revolutionizes customer communication by seamlessly connecting website visitors with businesses through popular messaging platforms like WhatsApp, Instagram, and Messenger. Unlike traditional live chat solutions that terminate once a visitor leaves a website, our app ensures conversations continue on the customer's mobile device. This unique feature significantly reduces the risk of losing potential sales due to site exits and allows businesses to maintain ongoing engagement. Installation is effortless, requiring no coding skills, and the chat button can be customized to align with your brand's aesthetics in terms of color, style, and positioning. Offering a streamlined and integrated communication experience, DX Chat Button Pro not only enhances customer satisfaction but also maximizes conversion opportunities by adapting to the communication preferences of modern consumers. Empower your store to transcend the limitations of traditional live chats and engage customers on the platforms they are already using with DX Chat Button Pro.

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Customizable button design

Continues chat offsite

Multi-app support

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Indi‑e | AI chatbot

$250 / Month

8.2

2 Reviews

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A 24/7 virtual assistant to boost sales Show more

Indi-e is an AI-powered chatbot designed to enhance your e-commerce experience by boosting customer satisfaction and conversion rates. With Indi-e, you can effortlessly set up a virtual assistant that operates around the clock, providing human-like interactions to handle customer inquiries independently. Acting as an essential member of your sales team, this intelligent assistant not only recommends products tailored to individual customer preferences but also addresses specific questions related to items purchased. Moreover, Indi-e offers seamless assistance with shipping and returns, ensuring a comprehensive support system for your customers. This innovative solution not only streamlines customer service operations but also contributes to increased sales by guiding users through their purchasing journey. With Indi-e, enrich your customer relationships and watch your business grow.

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Suggests products

Answers questions

Handles returns

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FeedbackBuddy Purchase Surveys

$14.99 / Month

7.7

2 Reviews

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Post Purchase Surveys, Insights, Where did you hear about us? Show more

Feedback Buddy ‑ Surveys is an intuitive app designed to help businesses gather valuable insights into their customers' purchasing experiences. By allowing customers to share feedback seamlessly, this tool enables companies to uncover key points they might have previously overlooked, ultimately enhancing customer satisfaction and brand loyalty. The app is equipped with a post-purchase feedback feature, providing companies with direct insights into customer experiences right after a transaction. Detailed analytics offer a comprehensive view of feedback trends, helping businesses make informed decisions. With support for unlimited questions and responses, Feedback Buddy ensures that no vital information slips through the cracks. By integrating this app into your strategy, you can transform customer feedback into actionable improvements for your products and services.

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Detailed analytics

Unlimited questions

Post purchase feedback

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Shopify support apps

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Price

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Showing 880 to 900 of 1287 Apps

Swap Returns & Exchanges

YCloud: WA Chat & Marketing

Whisper Post Purchase Survey

SmartChat ‑ Pro AI Seller Bot

Delfi: IA a la Moda

Gladly: AI‑Powered CX Platform

Questify: Post Purcahse Survey

Pos Malaysia

iTrack ‑ Order Tracking

返品・交換・キャンセル自動化 - Recustomer

Retain AI: Winback emails

SurveyHive ‑ Customer Surveys

abandoned

parcelLab Order Tracking

☆AiLead: AI Chatbot & Sales

ResponseCX

PalSync | PayPal Tracking Sync

DX Chat Button Pro

Indi‑e | AI chatbot

FeedbackBuddy Purchase Surveys

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?