The plugin does not work proprely ! specially on the most important thing : abandoned cart workflow stopped to work on 26/10 for no reason ! And "Melvin" from support has no idea how their tool work so i wasted my time trying to explain to him how it's own software suppose to work.. but he keep driving me on none helpful information.. so bascially no way to make it work..

Fantastic App & Stellar Support! Yotpo's Email & SMS Marketing app has been a game-changer for my Shopify store. The app is incredibly user-friendly, with powerful features that make it easy to engage customers and drive sales through email and SMS. I love the flexibility and customization options—it’s everything I need to keep my brand’s messaging consistent and impactful. The real highlight, though, has been the outstanding support from Joann! She went above and beyond to help me get set up, answered all my questions with patience, and provided valuable insights to maximize the app's features. Joann made the whole process seamless and genuinely cared about my store's success. Thank you, Joann, and the Yotpo team for an amazing experience. Highly recommended!

Marnie Was such an awesome help I’ve been struggling with this for weeks and we fixed it in 20 minutes

Jay from Yotpo's customer service team is exceptional! Their professionalism, quick responses, and deep understanding of our needs made our experience seamless and truly pleasant. Thank you for going above and beyond, Jay!

Helpful, but could have been told steps needed to be done before the verification process could start. So i am currently waiting an additional 4-8 business before verification

Marnie and all support staff is super helpful, the live chat option is very convenient when needing some assistance. Yotpo marketing app is very user friendly and informative, and the pricing is great for small businesses. Definitely recommend this app for all start up stores!

Jay was super helpful and super patient with me! and he gave clear instructions and made it easy for me to understand and didn't leave my side thanks Jay

Princess was so helpful and made the process quick, easy, and simple. Im all verified and ready to go. Thank you Princess.

John D was super helpful in resolving my issue with the DMARC. I was able to send him screenshots and he told me exactly what needed to be changed instead of me having to contact my provider directly. Thankyou.

I'm new to this app, but have already had really great experience with customer support. Specifically with Marnie and Rock. Both were very helpful and quick to find my solutions.

I recently had the pleasure of working with PL from Yotpo, and I can confidently say that my experience has been outstanding. PL demonstrated an exceptional understanding of email marketing and SMS strategies, providing tailored solutions that significantly enhanced our outreach efforts. From the beginning, PL was attentive and responsive, ensuring that all my questions were answered promptly. Their insights into customer segmentation and personalized messaging helped us craft campaigns that resonated with our audience, resulting in increased engagement and conversion rates. What impressed me the most was PL’s commitment to our success. They provided clear guidance on best practices and offered innovative ideas that set us apart from our competitors. The Yotpo platform itself is intuitive and robust, but having PL as a representative made the experience even better. Overall, I highly recommend PL for anyone looking to leverage Yotpo’s Email Marketing and SMS services. Their expertise and dedication are invaluable assets that can truly elevate your marketing efforts.

Very good support. Easy and fast forward to the point, thanks to JL im getting answers to my questions!

I really enjoy using the app, but their support is even better. Once connected to PL (Princess) , I was able to get my issue resolved quickly and she was super polite! I am so appreciative of her help.

Jay was great help he got me verified very quickly I had no idea why it wasn't verifying me but Jay help massively and I got through the process with ease.

great company, high quality, solid UI. melvin f helped me out, guy was amazing and professional. great company with great agents that resemble them

The App is great , the customer service staff is exceptional , and Quin helped us out a lot . Great service , great App!

This app is great. I had problems about the App and asked customer support and they answered them very quickly. Recommend.

Jay understood the assignment !!! he showed patience and phenomenal customer service--Thank You Jay--Keep up the great work !!!

A very responsive and highly professional customer support, congratulations to you and thank you, John.

I've dealt with “PL” and she's a very kind, attentive and caring person. Thank you again for your kind help.