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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,346)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

My Store

Oct 15, 2024  on Shopify

PL was amazing helping me resolve my issue that i had tried doing on my own! Got my request resolved in matter of minutes

Shroomtopia

Oct 15, 2024  on Shopify

Very easy to use, quick response from the live chat support, toll free number verified in minutes (thank you Melvin)

Gie it Laldy | Scottish Gifts

Oct 14, 2024  on Shopify

Excellent chat support. Princess S was extremely patient in troubleshooting our issue until it was fully resolved.

Zeuq Styles

Oct 13, 2024  on Shopify

John D, was super helpful, He really got down to the basis with me not being the most technical, until we figure it out. Very helpful! Totally recommend him.

Nomade Vision

Oct 12, 2024  on Shopify

I want to express my heartfelt gratitude to PL for his invaluable help during my process. Their professionalism and availability made all the difference. With their insightful advice and support, I was able to move forward with confidence. I highly recommend [Name] to anyone needing assistance in this area. Thank you once again for everything!

MALA Boutique LLC.

Oct 10, 2024  on Shopify

Jay was amazing helping me resolve my issue that i had tried doing on my own all morning! He was great help

Chance Crochet

Oct 07, 2024  on Shopify

The app is really nice and the customer representatives are very helpful when I have a problem. I am very grateful for that. Thank you also to Joan.

Furrose

Oct 06, 2024  on Shopify

Great user interface, amazing chat support (especially Melvin), great templates built-in that help grow your business.

Drawnstar Studio

Oct 04, 2024  on Shopify

John D was very patient with me and guided me through the steps to get my sms marketing up and running

earthernmagicessence

Oct 03, 2024  on Shopify

I had to validate my toll free-number and Joann was quick and efficient in helping me. great customer service!

DifferentTimes

Oct 01, 2024  on Shopify

Really great and excellent app. So easy to use and very straight forward. With a great customer from 'Jay', shout out to him. Really nice dude, and willing to help with everything I needed.

HUES STUDIO

Oct 01, 2024  on Shopify

I never had such an amazing customer experience, they are always willing to help, hear your doubts and resolve them too. Joann, thankyou so much man, for helping me out.

HeroHaven

Oct 01, 2024  on Shopify

I needed some help with editing specific formats on the mobile version of email campaigns and Melvin was able to help me with my inquiry right away.

Grand Example Apparel

Oct 01, 2024  on Shopify

I have tried to gain verification a handful of times when Yotpo was newer and always had no luck with support. Now I was able to get in touch with an agent after only a minute or two. Great help and assistance, the process was a breeze!

PUREVA

Sep 30, 2024  on Shopify

John D. was very helpful with making sure all my questions or concerns were answered when i went to contact support.

Bon Tropik

Sep 29, 2024  on Shopify

John D was very helpful in completing Account Verification so we could get up and running. He's very fast and professional!

House of Cardwell

Sep 29, 2024  on Shopify

I highly recommend this app. The customer service was awesome. I didn't have to wait at all. "Rock N" the rep who helped me through the process step for step. Easy setup process. Thanks again Rock! This review is from a current shopify owner

Koss Design

Sep 29, 2024  on Shopify

I got the awul awul awul idea to turn on the low stock flow per SMS as it was a "must-win" and how stupid I was.. Few days later and hundred of hundreds of SMS sent I barely made 3 sale, and it cost me almost 1000€ with almost 0 results!! Avoid, AT ANY COST, turning on this and be VERY careful on turning on others flows.

Blueprint Financial Solutions

Sep 29, 2024  on Shopify

I've been so frustrated with the verification process, but today I received the absolute BEST help from Agent PL. She was incredibly patient and so helpful! I'm not exaggerating—she made a huge difference. I'm so grateful she was willing to go the extra mile for me

Gold Coin Bezels

Sep 29, 2024  on Shopify

Fantastic customer service. PL helped me get setup and verified. Made the process fast and easy. Thank you so much.

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