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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,346)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Spine Worldwide

Feb 19, 2025  on Shopify

Works perfectly and John D is the best

Belyser

Feb 19, 2025  on Shopify

Best app for SMS with great support. Special thanks to John!

4 Curls

Feb 18, 2025  on Shopify

Quin was great and provided me with all the links I needed for verification. Quin was able to get everything over to me quickly and the whole process was completed quicker than I thought! This app as a whole has been our go to marketing resource and we are still learning more about all it can do.

sowha

Feb 17, 2025  on Shopify

solid app, will se how its works in the future

Buckets Cookie House

Feb 16, 2025  on Shopify

John D did a great job helping me to verify my number and start using the app. Very fast responses and friendly chat.

MDB

Feb 16, 2025  on Shopify

PL is very helpful and always helps with any problem I face with the app I do recommend this app and her assistance

Fervid

Feb 15, 2025  on Shopify

Princess S was a great support for me give her a raise!!

ESC-Canada's Marketplace

Feb 14, 2025  on Shopify

Quin was very helpful today in setup of app. We were new to SMS app it was very user friendly and process was easy to navigate with her help.

MOOD Nootropics

Feb 12, 2025  on Shopify

Marnie was extremely helpful with setting up my flows to ensure the customer was being directed how I wanted them to. Thank you!

Przhats

Feb 11, 2025  on Shopify

Rock gave me such a smooth customer service he was so helpful with the verification of the toll free number great service !

St. Lisse

Feb 09, 2025  on Shopify

Good stuff, thank you customer service rep John D

Voisson

Feb 07, 2025  on Shopify

I recently had a great experience with Yotpo’s chat support. The representative was patient, knowledgeable, and resolved my issue quickly. They provided clear explanations, offered helpful resources, and ensured I fully understood the solution. I appreciate the efficient and friendly service, and would highly recommend Yotpo’s support team to others!

ibigboi

Feb 06, 2025  on Shopify

Great app and great support. We use it on all our sites for SMS. Quin was incredibly helpful and quickly helped us resolve a small issue we had. Highly recommend.

KRYPTIK BRAND

Feb 06, 2025  on Shopify

its great, very simple to use and Jay was very helpful

SPICEPOSH

Feb 06, 2025  on Shopify

This app is great! Jay was very helpful in order to set up the whole app! Thanks!

Deal Ambassador

Feb 06, 2025  on Shopify

Chat assistance is great, got everything resolved quickly.

UADA SKIN

Feb 06, 2025  on Shopify

Rocky N was very patience and took the extra mile to help me get set up from start to finish!!!!! 10/10!!! After needing help again, a nice gentleman named Jay L was just as great! Everyone on their team is very helpful! They both went above and beyond for UADA SKIN!

shopfoxtons

Feb 06, 2025  on Shopify

Thanks for the help ROCK he set up my flows for me legend :)

RelajARTE

Feb 05, 2025  on Shopify

Great app, i have used this with many stores for years. Now im activating my for a new store. This app is a "Must" for abandonment charts. Grat support, in this case PL helped me to activate the account

Restez Classique

Feb 05, 2025  on Shopify

Customer service, particularly Rock, was very easy to work with and resolved my issue quickly. Went the extra step and guided me to every page, every text, every step i needed to accomplish what i needed. went from almost deleting the app to smooth sailing

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