Taranker.Com Logo
Yotpo Email Marketing & SMS logo

Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,435)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Neon Palomino Boutique

Apr 15, 2025  on Shopify

PL was very helpful with my request and provided great customer service!

Morning Dive Art

Apr 10, 2025  on Shopify

So far I am enjoying this app. With great customer service reps like Melvin, navigating through this new software will be easy to learn! Thank you Melvin for all your help :)

Peters Valley Gallery

Apr 09, 2025  on Shopify

We have only just downloaded the app today, but we were getting a bit confused here and there so we reached out for tech support, and Quin was an immense help. They were attentive, quick to respond, understanding of our many questions, and was overall a delight. Really hlped us get things started and we cannot wait to move forward using this app.

Pueraslim

Apr 06, 2025  on Shopify

I love this app! John D helped me with my issuse perfectly. Thanks again!

STAR OF ALL

Apr 06, 2025  on Shopify

I had such an amazing experience thanks to Princess S ! She was super knowledgeable, friendly, and went the extra mile to make sure I had everything I needed. Her support made the whole process smooth and stress-free. It's rare to come across someone so dedicated and professional. Huge thank you to Princess —your help truly made a difference!

All Tees All The Time

Apr 04, 2025  on Shopify

The customer service has been great. I ran into some issues with getting my verification of my number. Customer service jumped on and walked me through the issue and got it resolved. Love this app. It has been great for my business.

Fenlux Shop

Apr 02, 2025  on Shopify

Melvin gave me really good assistance. Thanks!

Xaura StreetWear

Apr 01, 2025  on Shopify

PL was so sweet and nice to work with she helped me through and through with perfectly explained steps that solved my issue is a jif! Never had a easier support process thank you Princess for peaching my day!

Be Proud Line

Mar 31, 2025  on Shopify

Great Customer Service and Great App. They will make sure that the app is working correctly on your website and everything is set up properly. It is a five star app!

Vici Emi™️

Mar 28, 2025  on Shopify

Melvin was great! Thanks for all of your help!

Krazy Blessed Boutique

Mar 26, 2025  on Shopify

Visited with a couple of reps, and got no where BUT then Rock N helped me!!! Really knocked it out of the park and made it simple. Walked me through step by step instead of just sending me to a tutorial!

FLACOS HATS

Mar 25, 2025  on Shopify

My experience with Yopto Email Marketing & SMS has been really good, I am new to all of this and did not know where to start. I needed help and went on the chat assistance. The person helping me was PL and was really helpful, I appreciate the help I got and would give PL a 10/10 and 5 stars. Thank you PL.

Kuba Audio

Mar 25, 2025  on Shopify

Rock was awesome! Helped me with my DNS validation.

PMU Supplies

Mar 24, 2025  on Shopify

very fast help and effective solution

Adorb Custom Tees

Mar 24, 2025  on Shopify

Jay was very helpful in fixing the flow trigger issues I had in our account. His swift responsiveness and good customer service communication while handling the issue were top-notch. I look forward to always meeting him whenever I face any issue in the future.

REBEL SOCIETY

Mar 20, 2025  on Shopify

Jador The Label

Mar 19, 2025  on Shopify

I've changed over from Klaviyo and the customer support has been great, John D especially was so helpful. I am finding the platform a bit more confusing than Klaviyo but the support is making it so much easier!

TheGroomGURU

Mar 19, 2025  on Shopify

Princess/PL was so helpful helping setup the TFN Verification. She went above and beyond and was willing to answer any and all of my questions. People like her make me want to stay a customer forever!

Athena Rose Hair

Mar 19, 2025  on Shopify

I had a few issues with the SMS items, I was able to get help from Melvin and he was amazing and patient with me, showed me how to get everything done for Compliance. Amazing Customer Service! Amazing App.

Giantbighands Merch

Mar 17, 2025  on Shopify

I had some problems changing my account. John D helped me very quickly.

Scroll to Top