John D was great support. They all usually get straight to it and are helpful with any issues. Verification process is a bit hit and miss - my flows switched to draft automatically because apparently my account wasn't verified even though I thought I had followed all steps. More communication on this would be good for future. Other than that, it works just like Klaviyo and easy enough to learn. It is definitely a more budget-friendly platform.

I’ve been using SMSBump for abandoned carts, SMS marketing, post-purchase flows, campaigns and honestly, everything else. There is no real rival to this app on the market. It does it all, and it does it flawlessly. What makes it even better is the amazing support team. Today, I was assisted by Rock N, who showed exceptional patience and professionalism. They helped me solve my issue quickly and efficiently. Huge thanks to them! I’ve been in e-commerce for years, and SMSBump is simply essential if you’re serious about growing your store. Reliable, powerful, and packed with features, I couldn’t run my business without it.

Rock N helped me out so much with this app. Difficult to understand but he helped me so much. Big up to rock

Terrible Experience – Avoid Black Crow! I signed up with Black Crow based on a Yotpo recommendation, expecting a reliable and results-driven service. Unfortunately, that couldn’t be further from the truth. Once they took our money, there was zero follow-up or support. They didn’t bother to check if the system was even working or delivering any value. Trying to cancel was a nightmare — the process is deliberately difficult and frustrating. It’s clear they care more about locking you in than actually helping your business grow. Very disappointing experience. Save your time and money — look elsewhere.

I was experiencing some issues with sms marketing and PL got it fixed in a timely manner. I am really appreciative!

Marnie was great she walked me through my verification process and got me the help I needed! Very polite and quick!

This transition has not gone as planned—and it has cost us big time. Since switching to Yotpo Email, we’ve lost over $50,000 in email revenue, due to a botched migration that we were told would take 1 month… it’s now dragging into month 3. Yotpo admitted we were right, but only credited us $3,369 out of the full losses—even though we followed all their guidance. They explicitly told us it was safe to leave Klaviyo. It wasn’t. Our email performance dropped immediately, and fixing it has drained hours of internal time. To make matters worse, they never disclosed we’d need to pay $2,286 per year for a third-party Zapier app just to keep using Attentive SMS—even though we made it crystal clear from day one that we weren’t switching SMS platforms. Now they’re saying they’ll “make sure future sales reps don’t forget to disclose this.” That’s not a solution—that’s a warning to everyone reading this. We’re even considering legal action because the financial and operational damage is ongoing. If you're thinking about leaving Klaviyo, DON’T. I regret this decision every day.

Rock N helped me resolve a pop up issue very quickly. Their customer service in general is very responsive and helpful

Big thanks to PL from the Yotpo tech support team - super helpful and efficient! They helped me setup a few things that I wasn't able to do. Really appreciate the support and level of care!

THANK YOU MELVIN. Thes best custmer service ever!!!! WOW. I am soooo grateful. He helped me within seconds what I had issues with for days. THANK YOU THANK YOU THANK YOU