THANK YOU MELVIN. Thes best custmer service ever!!!! WOW. I am soooo grateful. He helped me within seconds what I had issues with for days. THANK YOU THANK YOU THANK YOU

Pretty good app with a wide mix of tools to gather subscribers in multiple ways across their shopping journey. Jay was fantastic at answering a few questions and getting me up to speed on a few setup questions I had.

Princess was really helpful and understood my issue with closed store so she could help me to do the transfert quickly thank you very much

This app has charged me multiple times for so-called “test” SMS messages that I never triggered myself. There was no warning that these test messages would deduct from my credit balance. Total red flag. I contacted support three times, and all I got were generic, copy-paste replies with no real solution or refund. They completely ignore the actual issue. On top of that, my customers received SMS messages in the wrong language, while emails in the same flow worked perfectly. The SMS part is clearly broken or misconfigured, but I got charged anyway, even for messages that were never delivered (status: pending). This app is not transparent, support is useless, and billing is shady. Until they fix this, I strongly recommend avoiding it.

PL helped me setup my browse abandonment quickly. Looking forward to see if it generates additional sales.

John D was a lot of help! I needed help with something and he was quickly able to answer all of my questions and solve my problem as quick as possible. Customer service was top notch! Never have to worry able any questions I have because someone is always there to help me.

I'm only just getting started, but the user interface of the app is clear and easy to navigate. I had a few questions when I first started and Rock N in the customer service team was really helpful. They explained everything clearly and even logged into my Shopify account and helped me add the terms I needed to add on the privacy policy to make sure I was verified correctly. Highly recommend so far!

I reached out to Yotpo support and was working with PL. She helped me input the correct terms for the privacy policy and TOS. This was very helpful as I needed to verify my toll free number. Thank you for the help and getting the TFN process started for me!

Princess was very prompt with her responses. She helped get the account verified. Great customer service.

I've been using the application since 2020 (SMS Bump at the time) and now, for no reason at all, the flows of abandoned cart are no longer being sent. The support is useless.