Email & SMS Marketing: Forward

Name: Email &amp; SMS Marketing: Forward Introduction Video
Uploaded: 2024-03-29T18:30:02Z
Duration: 1 min 33 s
Description: Up your retention game with email and SMS marketing

Develop by Shopify

$49-$199

/ Month

Free plan available

Up your retention game with email and SMS marketing

Pre-built templates

Drag-and-drop editor

Campaign analytics

Sms campaigns

Email promotions

Customizable automations

Deliverability meter

About Email & SMS Marketing: Forward

Launched Jan 12, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Send email and SMS campaigns, automations, and just pay for what you use.

Send email promotions, newsletters, SMS marketing campaigns, and grow your business right from day one. You get a powerful segmentation engine, customizable automations, easy to use drag-and-drop design editor, prebuilt templates, campaign analytics, and 24X7 support to take care of your customer retention. With Forward, you only pay for what you use without any limit on the number of contacts.

Email/SMS Automations: (Abandoned Cart, Welcome, Upsell/Cross-sell emails)
Segmentation based on order history, geography and campaign behaviour
Create visually stunning emails with drag-and-drop + pre-built templates
Deliverability Meter: Understand if you're emails are landing in the inbox
24x7 support and dedicated success managers to help you grow

Pros

Powerful segmentation engine for targeted marketing
Customizable automations for better campaign management
Easy-to-use drag-and-drop design editor
Prebuilt templates to speed up campaign creation
Detailed campaign analytics for performance tracking
24x7 support with dedicated success managers
No limit on the number of contacts; pay for usage only
Features for email/SMS automations like Abandoned Cart, Welcome, Upsell/Cross-sell emails
Segmentation based on order history, geography, and campaign behavior
Deliverability Meter to ensure emails land in inboxes

Cons

Potential issues with initial setup or connection to platforms like Shopify, as mentioned in the review
Support response time can be slow or lacking, as evidenced by the user experience in the review

Top Helpful Reviews

Glow SkinCo

Oct 09, 2024 on Shopify

Installed but not woking wont allow me toconnect to my shopify store. Emailed support and contacted via chat and no reponse to get this resolved. This is my last resort has this app doesnt work and i followed connection instructions and there is no reply from support in 1 week!

PHamily Hair Care

Apr 26, 2024 on Shopify

I highly recommend! A great alternative to more expensive email/SMS apps. The team is unbelievable! They helped us with onboarding, setting up automations, and strategy. They were available to meet most any time. We saw return on investment almost immediately. Their emails hit more inboxes than many other companies we’ve used before. 5 star service from sure!

Stark Naked Body Products

Mar 10, 2024 on Shopify

(Update 3/10/24) These guys provide a level of service that is beyond expectations. They have not only helped me understand how to use their app, but have gone above and beyond and helped me create campaigns, followed up with me to help keep me on track (I get pulled in a lot of directions as an ADHD small business owner, lol), and helped with tech support. If every app store was like this, I'd probably subscribe to more. And I have the cheapest subscription so this isn't service based on being a high dollar customer, this company really cares about their business and mine. (Original review - 2/9/24) Forward provides something rare - live customer service that is easy to contact! So far I don't have anything to review as far as the app itself because I just got it yesterday, but I can't say enough about the staff. Unlike so many other apps where there is a bit of guidance in installing and using the service, Forward set up a video chat with me and walked me through the technical parts that I typically struggle with. They are patient, kind, and available to assist. I'll update or do another review once I have experience with the app itself but so far, 5 stars, highly recommend.

Vishnu Weaves

Mar 05, 2024 on Shopify

App is very easy to install and price is very affordable We are using Email marketing and the team is exceptionally helpful in designing and strategizing email marketing content. We have been seeing good results. I recommend 5/5.

Cookd Ventures

Mar 03, 2024 on Shopify

It was great working with TryForward and their team. They are one of the best teams I have worked with. The product is great and the team behind is greater. They gave us loads of insights and helped us setup better email marketing. Would recommend them for any of shopify store.

Favor & Grace Store

Jan 29, 2024 on Shopify

I love the customer service provided by everyone in forward. They are so knowledgeable and so helpful with everything. They go the extra mile to help you understand all the step you need to learn for your business with the emails. I received so much back up information, instructions, and guidance. With their help I find out steps and thing I didn’t know I was supposed to be using or doing with my online store. Thank you so much so Siddrath, he is always so attentive and sending me status and reminders, he helps me all the time and help me keep up with my emails campaigns and always giving me ideas of new items to be use on new campaigns. I am some happy to have find this app!! I recommend

The Trampoline

Jan 25, 2024 on Shopify

We have started our email marketing journey with them and they are really good at what they do. It is not just us who puts in the effort but the Forward team does too. Also, the team understands our brand and its aesthetics. Excited to work with them.

Apaapi Threads of Glory

Jan 08, 2024 on Shopify

This is the first time we are using Email marketing and the team is exceptionally helpful in designing and strategizing email marketing content. We have been seeing good results. App is very easy to install and price is quite competitive. I recommend 5/5.

Cornelia S

Dec 25, 2023 on Shopify

I was looking for an app that would allow me to create very specific customer segments. This app has everything you need for successful email marketing and the service/support is second to none. Very quick response, professional support and not only with everything technical, but also with the design of the email. I neglected the topic of email campaigns and thanks to this great app, newsletters are being actively sent again and I can only recommend this great app to everyone, great professional support is included.

Asian Sports

Dec 18, 2023 on Shopify

Great Team, Great Support!!! They have been a great company to work with. Very helpful and creative people.

View all reviews

Email & SMS Marketing: Forward

About Email & SMS Marketing: Forward

Built by Shopify

Related Categories

ZB: Exit Intent Pop up Window

Introduction Video

Description

Send email and SMS campaigns, automations, and just pay for what you use.

Pros

Cons

Top Helpful Reviews

Glow SkinCo

PHamily Hair Care

Stark Naked Body Products

Vishnu Weaves

Cookd Ventures

Favor & Grace Store

The Trampoline

Apaapi Threads of Glory

Cornelia S

Asian Sports

Key Features

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