Quin was great and provided me with all the links I needed for verification. Quin was able to get everything over to me quickly and the whole process was completed quicker than I thought! This app as a whole has been our go to marketing resource and we are still learning more about all it can do.

John D did a great job helping me to verify my number and start using the app. Very fast responses and friendly chat.

PL is very helpful and always helps with any problem I face with the app I do recommend this app and her assistance

Quin was very helpful today in setup of app. We were new to SMS app it was very user friendly and process was easy to navigate with her help.

Marnie was extremely helpful with setting up my flows to ensure the customer was being directed how I wanted them to. Thank you!

Rock gave me such a smooth customer service he was so helpful with the verification of the toll free number great service !

The app purposely reports fake ROI data to incentivise you to spend more on sent emails. When we contacted them showing fake ROI reports on orders that were included in results despite having nothing to do with sent email campaigns they only said that they could not provide information on how the data is calculated and closed the ticket. We're reporting them for a gross violation of the Shopify Partner Agreement, and hopefully, we'll see them gone from the Shopify app store soon. According to our legal, knowingly providing fake ROI reports to manipulate you into increased spending meets a legal definition of fraud, so we will likely take matters further.

I recently had a great experience with Yotpo’s chat support. The representative was patient, knowledgeable, and resolved my issue quickly. They provided clear explanations, offered helpful resources, and ensured I fully understood the solution. I appreciate the efficient and friendly service, and would highly recommend Yotpo’s support team to others!

Great app and great support. We use it on all our sites for SMS. Quin was incredibly helpful and quickly helped us resolve a small issue we had. Highly recommend.

Rocky N was very patience and took the extra mile to help me get set up from start to finish!!!!! 10/10!!! After needing help again, a nice gentleman named Jay L was just as great! Everyone on their team is very helpful! They both went above and beyond for UADA SKIN!

Great app, i have used this with many stores for years. Now im activating my for a new store. This app is a "Must" for abandonment charts. Grat support, in this case PL helped me to activate the account

Customer service, particularly Rock, was very easy to work with and resolved my issue quickly. Went the extra step and guided me to every page, every text, every step i needed to accomplish what i needed. went from almost deleting the app to smooth sailing

I've only used this company for their reviews over the years.. I used the SMS marketing feature once & i liked how it worked.. however i recently tried to use this feature again & says i need to to validate my number.. ? Anyways, Quin was very attentive to my challenges & I am grateful for her help ! thank you !

I had some publishing issues. I talked to John D in the Chat and he was really nice and helpful. Very good and fast support. Plus points for beeing nice and felt like very good support.

I reached out to have my TFN verified. Jay helped me resolve this issued within 4-5 minutes. That's great customer service. Jay was very nice and helpful.

This company is all about customer service and making sure that they not only understand the app but marketing strategies and why they are important! I love love how detailed they are in tutorials and the customer experience. John D was such a great help in my onboarding process, would recommend.

Thank you John D for assisting me with my account validation before I can test send my first newsletter. He is friendly and approachable. I am so excited to use Yotpo email marketing app, hopes it will be a great help for my business.

Very easy process to install my agent PL was very helpful and patient helping me set up. Going to be able to take my buisnness to the next level

PL was great at answering all my questions and providing simple and even quick video instructions. PL waited while I worked through her instructions until all my questions were answered. Great!

Joann was GREAT! She answered all my questions and made sure I was taken care of before letting me go. I will definitely start using Yotpo for SMS and Email marketing. Thanks!!