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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,346)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

CREATIONS

Jan 05, 2025  on Shopify

This is one of the best apps we use for our small business! It has helped us a lot with getting new customers and also staying connected with them! We highly recommend getting this app for your business!

Lux Honey

Jan 03, 2025  on Shopify

I just spoke with Pl and the help was great smooth and easy. I needed my store verified and thats what happen.

3rdbasedugout

Dec 31, 2024  on Shopify

Very attentive, patient and knowledgeable support team. Quin was great helping my team add the necessary verbiage to our privacy and terms of service agreements for SMS marketing.

LITTLE RAD THINGS

Dec 28, 2024  on Shopify

I swapped to Yopto after being sold on a more cost-effective solution for email marketing from Klaviyo. Take my review as a warning that cost-effective doesn't mean equal efficiency. Yopto lacks in integrations I had previously with Klaviyo and so far I am pretty disappointed I made the swap.

Soocas

Dec 25, 2024  on Shopify

I've been using this email marketing plugin for a while now, and it's truly outstanding! The plugin offers a wide range of features that make my email marketing campaigns a breeze. From creating eye-catching templates to tracking responses effectively, it has everything I need. But what really makes it exceptional is Marnie's patient guidance. As a newbie, I was lost at first. Marnie took the time to walk me through every single function with great patience. She never got impatient with my repeated questions and always made sure I understood. Thanks to her and this amazing plugin, my marketing efforts have been much more successful!

Byara Shop

Dec 22, 2024  on Shopify

Great app, with great Support. When I got confused about something, John D. was very Kind & helpful in his support.

The Gorgeous Food Company

Dec 18, 2024  on Shopify

I've been using Yotpo for my email marketing for several months, it is very easy to use and the support, including today by John D has always been good!

TOYBOX

Dec 17, 2024  on Shopify

Just installed the app and wanted a little help with the flows setup. I was helped by Marnie who was very nice and helpful. So far so good.

Skinova Beauty

Dec 15, 2024  on Shopify

The best app to send sms marketing. A really nice support, thanks to Jay for his help, fast and clear answer to my questions.

Gladiator Gummies

Dec 15, 2024  on Shopify

Rock was awesome! helped me get verified and it was not as difficult as I thought it would be. Thanks for your help! I messaged in about an issue getting my email subdomain verified and Jay was extremely helpful and worked with me the whole time. Every time I have an issue, the support is top tier. I am beyond satisfied with the support team!

Crossfly

Dec 11, 2024  on Shopify

John D was very helpful and provided detailed screens recordings to help me understand my queries better.

UK.HuntingDoor.com

Dec 10, 2024  on Shopify

Quin is helpful and patient. Fast response when helping me set up our account. We have 3 sub-accounts ready now! That saved me a lot of time. Great server. Quin is professional! Highly recommended! Good company. good team! Keep on going! Will use them again.

Muuse Beauty

Dec 10, 2024  on Shopify

L'équipe est très réactive ! Dès que vous avez une question, ils vous répondent sous 5 minutes et cherchent toujours à trouver une solution. Une mention spéciale à John B qui m'a prise en charge à plusieurs reprises. Il y a tout de même quelques beugs parfois sur la plateforme mais ils travaillent activement dessus.

Ombré Noir

Dec 09, 2024  on Shopify

Customer Serice was amazing! Shout out to Melvin for the help. Very easy to use and user friendly app.

BreakTheCycle

Dec 08, 2024  on Shopify

The customer service is great, had issues verifying my sms thanks to Melvin he waited patiently and guided me through.

introvert.

Dec 06, 2024  on Shopify

Customer support from melvin f was great! He was quick to respond and very knowledgeable being able to answer my questions and get me the right information for what I was trying to accomplish

Self Destruction Is A Beauty Art

Dec 05, 2024  on Shopify

Rock was very helpful and patient in navigating me towards the verification process of both the TFN verification and the TOS/Privacy Policy verification for my website. Without a doubt, this is the best support system I've interacted and I'll refer anyone towards this app when needed!

Tecumseh Diecast

Dec 05, 2024  on Shopify

We needed help to verify our TFN and Rock N was a great help. His instructions were really simple and clear. After a few clicks, we're ready for Yotpo to verify us. Thanks Rock!

Terra Eco Baby Products

Dec 04, 2024  on Shopify

We migrated our subscriptions to Yotpo and it has been great. We're now in the process of migrating our emails and their support have been so helpful! PL has been very helpful during the migration process. Highly recommend this app!

Unspeakable

Dec 01, 2024  on Shopify

Great app, very easy to use after having issues on previous email marketing apps. We love that we are charged by what we actually send out, rather than a flat monthly fee, so that on slower months with less marketing, we are spending less. When we did run into a technical issue, Joann was very helpful and knowledgeable about what happened and made sure to escalate the issue to the appropriate team for resolution.

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