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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,435)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

My Store

Feb 26, 2025  on Shopify

I had an amazing experience with PL while verifying my account. Their team was incredibly helpful, responsive, and made the entire process smooth and stress-free. They provided clear guidance and ensured everything was handled efficiently. I truly appreciate their professionalism and support—highly recommend their service!

My Sister's Keeper Boutique LLC

Feb 02, 2025  on Shopify

I reached out to have my TFN verified. Jay helped me resolve this issued within 4-5 minutes. That's great customer service. Jay was very nice and helpful.

Earthly Sway

Jan 16, 2025  on Shopify

Brilliant app - could be a little more user friendly with editing emails etc but on the whole has been great! Joann was very helpful in resolving a recent issue we had with verifications. Thanks Joann!

Slumstaar

Dec 15, 2024  on Shopify

Jay was very helpful and quick to resolve my issue.

Muuse Beauty

Dec 10, 2024  on Shopify

L'équipe est très réactive ! Dès que vous avez une question, ils vous répondent sous 5 minutes et cherchent toujours à trouver une solution. Une mention spéciale à John B qui m'a prise en charge à plusieurs reprises. Il y a tout de même quelques beugs parfois sur la plateforme mais ils travaillent activement dessus.

Bryt Vision

Nov 13, 2024  on Shopify

Rock N

Dreamy Derrières

Nov 03, 2024  on Shopify

Customer service is fantastic. Helpful and attentive. App itself could use an update for mobile devices.

Grand Example Apparel

Oct 01, 2024  on Shopify

I have tried to gain verification a handful of times when Yotpo was newer and always had no luck with support. Now I was able to get in touch with an agent after only a minute or two. Great help and assistance, the process was a breeze!

My Store

Sep 30, 2024  on Shopify

I went with customer service agent "PL' and she was very helpful.

Furry and Family Portraits

Sep 21, 2024  on Shopify

Yotpo is amazing to use. I am a complete newbie to this and got a lot of help from the customer support agents. Princess, Marnie, and Rock were patient and super helpful with my queries, and even will go to the back end to help fix some issues I had. For the people Yotpo gets 5 stars.

The Organised Auto

Sep 21, 2024  on Shopify

Hi John was very good and helped me with my account and abandoned flow issues.

Republic

Sep 18, 2024  on Shopify

Just got started, pretty straight forward, PL has been of great help

YeshuasYouth

Sep 10, 2024  on Shopify

That boy John D was a very helpful guy and answered all my questions.

SHADMULTIDIA

Sep 01, 2024  on Shopify

i was requested to check the support team to have my account verified before sending text message, John D. was so informative and patience... providing answers to my question and my account is now verified... much appreciated John.

LumiArt

Aug 26, 2024  on Shopify

My account was not verified for a few months without me knowing. But Melvin has been of great help to fix this issue in less than 10mn.

My Girlz Shop

Aug 10, 2024  on Shopify

i spoke with john today in verifying my telephone number he was vey quick and respectful i do appreciate him diligent in his work. Thank you!

Virtus Shop

Aug 07, 2024  on Shopify

Yotpo so far has had great service. The interface is very easy to navigate. I spoke to an agent named Melvin who helped me through the whole verification process and they made it very easy and helped a lot!

Bloomingheartgifts

Aug 01, 2024  on Shopify

The apps takes a bit more effort to be fully set up :/. I was able to speak with Melvin and he was able to give me a guide to get started and was really helpful.

Aqua Aurora

Jul 22, 2024  on Shopify

Çok yardımcı oluyorsunuz teşekkürler

Hereditas apparel

Jun 24, 2024  on Shopify

just starting to use the app, but good customer service so far. Thanks PL for the support!.

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