What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

• Highly praised customer service, often described as efficient, patient, and solution-focused.
• User-friendly interface and onboarding process for email and SMS marketing.
• Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
• Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

• Reports of inaccurate ROI data and lack of transparency in calculations.
• Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
• Frustration over unresolved technical support requests and platform bugs.
• Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.