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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,435)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

LOBOCKI

Jan 08, 2025  on Shopify

Super intuitive app, great features and 10/10 support, especially from Jay. Highly recommend based on features, massive price difference compared to competitors and ease of use. Thanks!

CosmicKin Official Site - Men’s Apparel, Women’s Apparel, Accessories and more

Jan 07, 2025  on Shopify

I had a beautiful experience with PL. Very experienced, patient and informative. She knew exactly what I needed to get done in order to get me on my way. I truly appreciate her authenticity and professionalism. This is my first time working with Yopto and I am grateful PL was there to be of support!

Lacey’s watcha-McCall-its

Jan 07, 2025  on Shopify

I am absolutely floored with Princess (PL)! I had a domain issue and within minutes she had me all sorted out and fixed. She is ah-may-zing!

Everglades Farm

Jan 06, 2025  on Shopify

I have struggled a bit to set up my first email campaign, but I got support from Quin and I feel very grateful she helped with the last step I was missing with some coupons I wanted to integrate. Thank you so much!

Chibi Servin

Jan 06, 2025  on Shopify

HORRIBLE APP & WORSE CUSTOMER SERVICE. Their email editor is very glitchy. Which was disappointing after spending 3 hours setting everything up. When you go to edit text or email messages the editor wont let me add emoji's and will put my texts in random places. I cleared my cache, restarted my computer and all to have tech support tell me to use a different browser... um excuse me? I use the same browser (chrome) for ALLL other shopify apps so why should I have to use a special one for a app rated 4.9 stars? I gave up and wasted my time with this. Don't recommend because even if the editor works on your browser tech support is no help

Abundant Natural Health (US)

Jan 05, 2025  on Shopify

Great app, works really well and is fairly user friendly. Customer service, particularly PL, was very easy to work with and resolved my technical issue extremely quickly. Also extremely friendly! Would recommend :)

CREATIONS

Jan 05, 2025  on Shopify

This is one of the best apps we use for our small business! It has helped us a lot with getting new customers and also staying connected with them! We highly recommend getting this app for your business!

Lux Honey

Jan 03, 2025  on Shopify

I just spoke with Pl and the help was great smooth and easy. I needed my store verified and thats what happen.

3rdbasedugout

Dec 31, 2024  on Shopify

Very attentive, patient and knowledgeable support team. Quin was great helping my team add the necessary verbiage to our privacy and terms of service agreements for SMS marketing.

LITTLE RAD THINGS

Dec 28, 2024  on Shopify

I swapped to Yopto after being sold on a more cost-effective solution for email marketing from Klaviyo. Take my review as a warning that cost-effective doesn't mean equal efficiency. Yopto lacks in integrations I had previously with Klaviyo and so far I am pretty disappointed I made the swap.

Soocas

Dec 25, 2024  on Shopify

I've been using this email marketing plugin for a while now, and it's truly outstanding! The plugin offers a wide range of features that make my email marketing campaigns a breeze. From creating eye-catching templates to tracking responses effectively, it has everything I need. But what really makes it exceptional is Marnie's patient guidance. As a newbie, I was lost at first. Marnie took the time to walk me through every single function with great patience. She never got impatient with my repeated questions and always made sure I understood. Thanks to her and this amazing plugin, my marketing efforts have been much more successful!

Byara Shop

Dec 22, 2024  on Shopify

Great app, with great Support. When I got confused about something, John D. was very Kind & helpful in his support.

The Gorgeous Food Company

Dec 18, 2024  on Shopify

I've been using Yotpo for my email marketing for several months, it is very easy to use and the support, including today by John D has always been good!

TOYBOX

Dec 17, 2024  on Shopify

Just installed the app and wanted a little help with the flows setup. I was helped by Marnie who was very nice and helpful. So far so good.

Skinova Beauty

Dec 15, 2024  on Shopify

The best app to send sms marketing. A really nice support, thanks to Jay for his help, fast and clear answer to my questions.

Gladiator Gummies

Dec 15, 2024  on Shopify

Rock was awesome! helped me get verified and it was not as difficult as I thought it would be. Thanks for your help! I messaged in about an issue getting my email subdomain verified and Jay was extremely helpful and worked with me the whole time. Every time I have an issue, the support is top tier. I am beyond satisfied with the support team!

Crossfly

Dec 11, 2024  on Shopify

John D was very helpful and provided detailed screens recordings to help me understand my queries better.

UK.HuntingDoor.com

Dec 10, 2024  on Shopify

Quin is helpful and patient. Fast response when helping me set up our account. We have 3 sub-accounts ready now! That saved me a lot of time. Great server. Quin is professional! Highly recommended! Good company. good team! Keep on going! Will use them again.

Muuse Beauty

Dec 10, 2024  on Shopify

L'équipe est très réactive ! Dès que vous avez une question, ils vous répondent sous 5 minutes et cherchent toujours à trouver une solution. Une mention spéciale à John B qui m'a prise en charge à plusieurs reprises. Il y a tout de même quelques beugs parfois sur la plateforme mais ils travaillent activement dessus.

Ombré Noir

Dec 09, 2024  on Shopify

Customer Serice was amazing! Shout out to Melvin for the help. Very easy to use and user friendly app.

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