The customer service is great, had issues verifying my sms thanks to Melvin he waited patiently and guided me through.

Customer support from melvin f was great! He was quick to respond and very knowledgeable being able to answer my questions and get me the right information for what I was trying to accomplish

Rock was very helpful and patient in navigating me towards the verification process of both the TFN verification and the TOS/Privacy Policy verification for my website. Without a doubt, this is the best support system I've interacted and I'll refer anyone towards this app when needed!

We needed help to verify our TFN and Rock N was a great help. His instructions were really simple and clear. After a few clicks, we're ready for Yotpo to verify us. Thanks Rock!

We migrated our subscriptions to Yotpo and it has been great. We're now in the process of migrating our emails and their support have been so helpful! PL has been very helpful during the migration process. Highly recommend this app!

Great app, very easy to use after having issues on previous email marketing apps. We love that we are charged by what we actually send out, rather than a flat monthly fee, so that on slower months with less marketing, we are spending less. When we did run into a technical issue, Joann was very helpful and knowledgeable about what happened and made sure to escalate the issue to the appropriate team for resolution.

I had the help of PL, and it was amazing. I could tell I was speaking with a human and they were SO patient working with me and explaining things to me... one of the first times I have actually received help from an online support chat!!

MELVIN was such a great help, even sent me screenshots of the problem i was having was very detailed he was a good CS rep.

Best Agent! Rock N, got me set up quick and efficiently. He was very throughout and answered all my questions. Love this app for my new store. Completely Recommend. Keep it up!

Tech Support is the worst and after 4 weeks they have never fixed the simple issue as to why I cannot see conversion details. They NEVER accessed the Shopify Store after requesting access, and I could not segment, and had no analytics data. SMS marketing accounts for roughly one-third of our monthly sales. Being forced to “blindly” send marketing messages without conversion data or the ability to segment has significantly impacted our business. This situation was far more than an inconvenience—it directly affected our potential revenue. To continue with Yotpo would only result in further harm to my business, so I’ve made the decision not to renew or continue with their services.

Marnie was such a great help. I was able to get the help I needed right away and also learned a little something new. Greatly appreciated!

PL was so helpful and solved my verification problem immediately! Some of the fastest support I've seen. Thank you so much!

I love an app that has great customer support. Always available and willing to jump on a call. Thanks, Joann for the quick help!

Marnie really helped me today had all the patience what so ever walked me through every step and made sure I understood everything.

Rock was awesome! helped me get verified and it was not as difficult as I thought it would be. Thanks for your help!

John D was swifct, courteous and very helpful to address all my concerns and how to set things up! Thank you for your help!

Overall, the customization function is very strong and the price is very flexible and reasonable. It takes some time for beginners to get familiar with it.

Yotpo has been a frustrating experience. The app lacks transparency in budget tracking, and email links consistently fail to work. Despite multiple requests for support, the issues remain unresolved. Being locked into a one-year contract has only added to my disappointment. I cannot wait for this contract to end!

Still working on getting it setup, but I sincerely appreciate Melvin's help. He was quick to respond and eager to help. I am always a fan of excellent customer service. Thanks again, Melvin!

they're really helpful if you have any issues and it's such an easy to use application. jay was really helpful and answered all the questions I had.