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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,346)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Paid4everapparel

Nov 19, 2024  on Shopify

My experience with yopto email and marketing was good and I hope it soon expands my brand and " P L " Was very helpful and patient with me I really appreciate the help great work !!!

BOTTOMLINE

Nov 19, 2024  on Shopify

PL was great communicator and very supportive. Answered all the question I had. I am grateful and thankful for PL. Now I can continue to do my business stress free! PL is the BEST!

FreeformWW

Nov 19, 2024  on Shopify

I was going to verify my account for the sms at 2am and I ran into Marnie she was very helpful and so patient with me she also walked me through things that I didn't understand and I appreciate everything she has done for me.

CarbonTrendz

Nov 19, 2024  on Shopify

Very complete email marketing tool, my experience is very good, very comprehensive, and more importantly, the response to the problem is also very good. I found some problems and then contacted the online support. Rock N gave me a quick solution, which was very pleasant. Recommended for everyone to use

Gracefully Rustic Shop

Nov 18, 2024  on Shopify

PL was so helpful and kind while walking me through the verification process. Knowledgable and kind! Thanks for the help! Love the app and how it helps with my business!

Royal Simplicity Coffee Trading LLC

Nov 18, 2024  on Shopify

Highly recommend this shopify app to get more customers whether you have small or big business. Yotpo team is swift enough in accommodating questions and they are very straightforward in providing solutions especially to Quin who has given me a smooth validation process.

My Sunshine Fitness

Nov 18, 2024  on Shopify

John with customer service was very helpful. This app has been the greatest marketing tools I chose to use for my site. Thank you so much Yotpo for all you do for us in the marketing world :)

Homeboy Threads

Nov 18, 2024  on Shopify

I worked with Melvin to set up an sms campaign that required some trouble-shooting. I was able to get everything launched and Melvin provided excellent, helpful, and thorough customer service. Great work Melvin!

DANI ESTHETICS

Nov 17, 2024  on Shopify

There was a bit of miscommunication at first but got what I needed done with support on the second try. Their platform is easy and straight forward. I heard so many great things when they were called SMSbump, and never tried. I'm so glad I decided to try them now that I have my store up and running.

ZEBE

Nov 17, 2024  on Shopify

Rock N guided me through whole of the process, he is an amazing an cooperative person. Thankful YOTPO.

LILY Official Store

Nov 14, 2024  on Shopify

I had the pleasure of working with Rock N' and I must say, the service was outstanding! From start to finish, Rock N' was incredibly helpful, attentive, and made sure all my questions were answered promptly. Their professionalism and dedication to ensuring I had the best experience truly stood out. Highly recommend their services—truly top-notch! Thank you so much, Rock N'!

PickSie

Nov 14, 2024  on Shopify

Rock N is the agent who helped me to solve all my doubts and he cleared my problems without any hesitations

Dirty Monkey Kustoms GearHead Apparel

Nov 13, 2024  on Shopify

Had a little tech issue (an unrelated app blocking a registration). Marnie was awesome and we got it solved quickly.

RYAN D'ANGELO

Nov 12, 2024  on Shopify

Quin was very helpful with answering all the questions I had about my verification process! Highly recommend for SMS marketing needs.

CBDWellnessplus

Nov 11, 2024  on Shopify

Great supporting team! the quality you get out of the app as well as the people from the service team is amazing. I had this amazing person, her name is Joann, she completely helped me out and got right where I need to be!

Iorio Beauty Supply

Nov 11, 2024  on Shopify

Jay was very helpful in getting my toll free number verified so that I could continue the process of getting the account setup. Efficient and easy to understand.

Creative Item

Nov 11, 2024  on Shopify

Customer support provided by Joann was so useful to solve my doubts about my SMS campaigns. The app have years in the market and are one of the best solution in Shopify to manage and automate the marketing with sms and email.

Effedì Boutique

Nov 11, 2024  on Shopify

Impostazioni limitate, non ha un ottima personalizzazione del design email nella versione "mobile", non si può inserire nessun comando in modo orizzontale, ma risulterà verticale in una sola e orribile colonna, l'email non si adatterà ad ogni mobile differente. Abbiamo creato un design pdf con link, ecc.. per avere la funzionana citata sopra. Non ha funzionato anche questo, non viene accettato il formato pdf. Abbiamo disinstallato l'app

Raza Traviesa

Nov 09, 2024  on Shopify

John D. was great help with verifying my TFN. Made the process quick and understandable. Amazing work

Sayitwithatea

Nov 09, 2024  on Shopify

John D helped me figure out the issue with my email deliverability right away and he was the only one out of many people I spoke to that helped fix the issue thanks!

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