Pour pouvoir mettre en place des mailings automatiques pour les anniversaires, il faut demander au support la synchronisation des metafields de Shopify dans Brevo. Maintenant je bloque sur le fait que le champ "anniversaire" n'est pas sélectionnable dans le trigger de l'automatisation. C'est très pénible, car Brevo n'a pas du tout traité correctement l'ergonomie de l'interface avec Shopify. Le technicien qui accompagne le sujet est très sympathique et réactif, mais s'il faut perdre autant de temps pour des choses qui devraient être simples, je me demande si nous allons rester avec Brevo...

Excellent support from Anjali. Her guidance was precise, thorough, and delivered with great care. She made the entire process effortless.

Nothing in this stupid platform works correctly. Even a simple abandoned cart flow. Reporting is poor, you constantly go redirect from one app to another for no reason. Customer service is the WORST! They are responsive until they get your money, after that you are alone with all the BS their platform has.

My experience chatting with Raul was great, Raul is extremely knowledgeable and quick in his actions. My issues were solved quickly and efficiently.

Very helpful. Always available. Responding very fast. Explanations clear. Even created a Google Meet to help me further with additional questions. Thanks!

Sehr freundlicher und hilfreicher Kundensupport! Ich nutze Brevo seit etwa einem Jahr und bin bisher sehr zufrieden damit. :)

Merci à Raul de nous avoir aidé rapidement ! Message à l'équipe Brevo : nous aimerions tout de même avoir un délai de 72h pour changer notre carte de crédit lorsqu'il y a un souci de paiement, avant de nous passer automatiquement en forfait de base. En effet, cela peut engendrer du SAV suite à des automations qui ne se distribue plus.

Had the absolute pleasure of speaking to Raul from the support team! I found out that our setup between Shopify, PushOwl, and lastly Brevo was not setup correctly. As such, seeing that we have quite a sensitive Brevo setup, I was nervous about making big changes and potentially making a mess for our thousand of Email receivers. Luckily, I was put in contact with Raul, who responded as if we were in a direct message chat, and clearly explained how he would connect PushOwl to Brevo. Everything was seemless, and he was very patient with me, despite my multiple mentions of how the new connection could not mess up the existing Brevo setup. And with a couple of mails back and forth, I was up and running, now with a perfect synchronisation between Shopify, PushOwl, and Brevo. Thank you to Raul! If I every have any trouble again, I know that there is amazing help to find.

Straightforward app and lovely customer service, highly recommend it specially for startups and small businesses!

PushOwl has been a great tool for my store’s campaigns—simple, effective, and easy to use. What truly stands out is their customer support. Raul has been exceptional: fast replies, clear guidance, and genuine care in helping me optimize my campaigns. Excellent platform, even better support. Highly recommended.