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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (1,528)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Poppin Toffee

Jul 15, 2025  on Shopify

Just finished our PushOwl signup. Yash was oustanding! Great customer support right out of the gate. Even gave us a tier upgrade. This is how you want to begin a new relationship. PushOwl for the Win!

Gaby's Bags

Jul 13, 2025  on Shopify

Revisiting an og app that works well for shopify clients. Hope the Brevo side works as well as what I experienced with Pushowl before.

OXWHITE

Jul 11, 2025  on Shopify

Amazing and supportive customer service that rewards loyal clients, I really recommend this marketing platform to any businesses out there that is seeking for great support and business growth.

J. K. Pölkki

Jul 10, 2025  on Shopify

I'm just starting to use it, but I will give 5 star for amazing customer service! I'm sure I'm going to love this app :)

戦慄迷宮:迷

Jul 10, 2025  on Shopify

Yash was able to support and assist me promptly. I love how easy it was to get help from him – everything was handled smoothly and efficiently. Truly appreciated his quick response and assistance!

Mitera Lux

Jul 09, 2025  on Shopify

We had some trouble. The support team stayed supportive, curious and patient, resolving the problem - not caused by Brevo - in the end. I enjoy working with Brevo!

Salty Crush

Jul 07, 2025  on Shopify

I've been using Push-owl and it is a simple app with great support. Aritra has been very helpful and is very quick to respond to any query. Push notifications are easy to send and have been a great revenue stream. I would recommend!

Quirky Kanya Brass Jewelry | FREE Shipping on Every Order

Jul 04, 2025  on Shopify

This app is exactly what I needed to upgrade my business. Very useful and easy to use. Yash was very helpful in the setup process - he guided me very nicely.

Bonta Apparel

Jul 03, 2025  on Shopify

I’m very satisfied with the support provided by the PushOwl team. A special thanks to Soubagya for being incredibly helpful, prompt, and knowledgeable. They addressed all my queries with patience and ensured everything was set up smoothly. Great experience overall – highly recommend PushOwl for both their product and their excellent customer service!

Chantal Handley

Jun 26, 2025  on Shopify

Sowbagya is phenomenal!! Helped me out with everything I needed and got everything working perfectly! Five Stars!

Zovene

Jun 25, 2025  on Shopify

Outstanding Service & Results! I’ve been using their Email Marketing and Follow-Up product for a while now, and the results have been beyond expectations. The platform is intuitive, reliable, and has helped us significantly improve our engagement and conversions. What truly sets them apart, though, is their exceptional customer service. A special shoutout to Yash and Nayan—their support, patience, and guidance throughout the setup and optimization process made all the difference. They went above and beyond to ensure everything worked smoothly for our business. Highly recommend this team and product to anyone looking to streamline and enhance their email marketing efforts!

OFFICIAL BENDATA

Jun 22, 2025  on Shopify

PushOwl is the perfect ally for emerging brands like mine. Custom automations, fast support, and a team that truly cares (special thanks to Raul!). They unlocked advanced features for VIP funnels, onboarding, and dynamic campaigns. If you want to scale with a powerful and flexible tool – PushOwl is the way to go.

Edward Sinclair Clothing

Jun 18, 2025  on Shopify

I've been in touch with Nayan from the PushOwl team, and he has been absolutely fantastic. Despite reaching out to him with what might seem like minor issues, he has always responded with remarkable patience and efficiency. The entire team has proven to be incredibly helpful. Honestly, I didn’t expect such an outstanding level of customer service-Nayan has truly raised the bar. I’m genuinely impressed and highly recommend the PushOwl app for businesses of all sizes. The dashboard is intuitive, feature-rich, and user-friendly with a clean design. Overall, a great experience-highly recommended!

anayat.in

Jun 18, 2025  on Shopify

Had a great experience working with support champ Sowbagya, she has been the best support rep i have met in years. She helped me with every step, made sure that things worked as intended and was patient enough to hear me out well.. I would shout out loud to her higher ups to give her an immediate raise with a promotion. Thanks sowbagya

The Hustling Cat Lady

Jun 12, 2025  on Shopify

Amazing app, fantastic features, and truly outstanding support! I recently moved to Brevo from Klaviyo, and I couldn’t be happier with my decision. The platform itself is amazing — it offers powerful features, and what makes it even better is the pricing model. As a small business, being charged based on actual email and web push sends (instead of subscriber count) is a huge plus! What truly stood out for me, though, was the incredible support team. I’m fairly new to email marketing and honestly a bit clueless with the technical stuff — but Brevo made everything feel easy. I had the pleasure of interacting with Sowbagya, and I can’t thank her enough. She was extremely patient, explained everything clearly, and even went the extra mile by handling a few steps from her end to make things smoother for me. Her support was genuine and kind — and left me feeling confident and cared for. I’m genuinely impressed by how responsive and helpful the entire Brevo team has been. Highly recommend Brevo to any small business owner looking to save money without compromising on quality or service. Big thanks again to Sowbagya and the whole team — you’ve made a loyal fan out of me!

Best Foodies

Jun 11, 2025  on Shopify

Raul from PushOwl provided amazing support. He helped me sync my Brevo subscriber list with Shopify, which was a critical step for getting everything running smoothly. What really stood out was the instant response — I opened the chat and was connected right away. Even after I had to leave the chat, the conversation stayed open for two days, and Raul kept following up to make sure everything was working and confirmed correctly. Super helpful, fast, and reliable support. Definitely appreciate it!

ETEREO New York

Jun 08, 2025  on Shopify

90% emails will go Spam folders. I used my base from Shopify store, they banned my campaign after 5-10 unsubscribes. I sent 3 emails to support within 2 weeks - no answers, probably they do not have support. Anyway, 90% email from them will go to spam, - read reviews on Reddit

The Wardrob

Jun 07, 2025  on Shopify

If you're a new brand or even an established one trying to decide which platform to use for emails or push notifications- stop your search right now. You've already found the best: PushOwl. What truly sets any service apart is customer support, and let me tell you- PushOwl’s team goes above and beyond. They’ve literally stayed up through the night to help us out and ensure everything runs smoothly. They actively listen, keep improving their features, and always have a solution ready for any concern. Setting up email or push notification automations might seem overwhelming at first, but with PushOwl’s incredible support, you'll be up and running in no time- seriously, within minutes. A huge thank you to Nayan and Rahul for their constant support. You're both amazing and have made a big difference for us. Highly, highly recommend PushOwl to every brand out there!

The Christmas Light Emporium

Jun 06, 2025  on Shopify

Feature rich platform including push, SMS, email marketing that is a good value compared to other options with similar features. The push owl/Brevo integration is a bit confusing at first, but once you figure it out, its easy and awesome. The drag and drop editors allow fast build and deployment of campaigns. Customer support is top notch. We've been able to get every answer to any question very quickly via chat. Piyush with Push Owl/Brevo support has been a great resource via our chat interactions as we learned the platform. Highly recommended.

Lules Piek

Jun 03, 2025  on Shopify

Piyush was very helpful, as I was really overwhelmed with everything. It didn't say anywhere that I would need assistance if I already had a Brevo Account. So I was trying FOR DAYS figuring out how to make it work. Chat GPT told me that I would need to contact the support so they can set it up for me as that seems to be something one cannot do by themselves? Anyway, now everything works fine and my support angel Piyush was a very helpful and patient guy! Thank you!

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