Pour pouvoir mettre en place des mailings automatiques pour les anniversaires, il faut demander au support la synchronisation des metafields de Shopify dans Brevo. Maintenant je bloque sur le fait que le champ "anniversaire" n'est pas sélectionnable dans le trigger de l'automatisation. C'est très pénible, car Brevo n'a pas du tout traité correctement l'ergonomie de l'interface avec Shopify. Le technicien qui accompagne le sujet est très sympathique et réactif, mais s'il faut perdre autant de temps pour des choses qui devraient être simples, je me demande si nous allons rester avec Brevo...

Excellent support from Anjali. Her guidance was precise, thorough, and delivered with great care. She made the entire process effortless.

Nothing in this stupid platform works correctly. Even a simple abandoned cart flow. Reporting is poor, you constantly go redirect from one app to another for no reason. Customer service is the WORST! They are responsive until they get your money, after that you are alone with all the BS their platform has.

My experience chatting with Raul was great, Raul is extremely knowledgeable and quick in his actions. My issues were solved quickly and efficiently.

Very helpful. Always available. Responding very fast. Explanations clear. Even created a Google Meet to help me further with additional questions. Thanks!

Sehr freundlicher und hilfreicher Kundensupport! Ich nutze Brevo seit etwa einem Jahr und bin bisher sehr zufrieden damit. :)

Merci à Raul de nous avoir aidé rapidement ! Message à l'équipe Brevo : nous aimerions tout de même avoir un délai de 72h pour changer notre carte de crédit lorsqu'il y a un souci de paiement, avant de nous passer automatiquement en forfait de base. En effet, cela peut engendrer du SAV suite à des automations qui ne se distribue plus.

Had the absolute pleasure of speaking to Raul from the support team! I found out that our setup between Shopify, PushOwl, and lastly Brevo was not setup correctly. As such, seeing that we have quite a sensitive Brevo setup, I was nervous about making big changes and potentially making a mess for our thousand of Email receivers. Luckily, I was put in contact with Raul, who responded as if we were in a direct message chat, and clearly explained how he would connect PushOwl to Brevo. Everything was seemless, and he was very patient with me, despite my multiple mentions of how the new connection could not mess up the existing Brevo setup. And with a couple of mails back and forth, I was up and running, now with a perfect synchronisation between Shopify, PushOwl, and Brevo. Thank you to Raul! If I every have any trouble again, I know that there is amazing help to find.

Straightforward app and lovely customer service, highly recommend it specially for startups and small businesses!

PushOwl has been a great tool for my store’s campaigns—simple, effective, and easy to use. What truly stands out is their customer support. Raul has been exceptional: fast replies, clear guidance, and genuine care in helping me optimize my campaigns. Excellent platform, even better support. Highly recommended.

This is app is frustrating to use, not intuitive. I came from Omnisend before and found it to be way easier to use. A few issues just today: -Slow response time in chat right before Black Friday. I have questions before launching my campaign on Black Friday and have not received a response for many hours. Most other Shopify apps I use have international support who can respond in minutes. There also isn't AI auto responder in chat to answer questions or refer to relevant help pages. They just put you on hold for hours. -No easy way to convert customers to email subscribers in bulk. I thought this would be a given. I select multiple contacts and there is no obvious way to convert them to email campaign subscribers. I can only add them to lists or segments. I also made a segment a few months ago and when I try to look at it, it is now a dead link (goes to error page) so I can't even access a list from 6 months ago. -In designer there is no way to have a multicolumn grid with synced products from my store. You can add a product block which allows you to sync only one product per row. If you want to have multicolumn you have to manually build image/text multicolumn by uploading your own images and filling in text, then linking to each product by pasting URLs. There should be an easy way to sync products automatically with a multicolumn product template. In conclusion, I am a computer savvy person and have had a Shopify store for 5 years. This app should be way simpler to use. I would recommend that Brevo take a look at these issues. Although more expensive, I found Omnisend to be very simple. I only switched because I don't send email campaign often enough to justify the monthly cost. If Brevo can not help with these issues I will be forced to cancel.

SMS stopped working exactly when I needed them most — during the most important time of the year — even though I had purchased credit in advance. To make things worse, the first response from their customer service team was: “Oh, they are working,” when it was obvious they hadn’t checked the past 7 days. The backend failed at the worst possible moment, and the support agent (Harish) completely overlooked the issue. I had to insist multiple times just to get an escalation. A failure from start to finish. Truly unacceptable for a critical period.

la liaison avec un compte brevo déjà existant n'est pas évidente du tout mais l'assistance a été au top ! je recommande

Very Kind and actually Helping Support. Thanks to Yash for Helping us fix some Problems and looking this up deeply with us. He made it absolutley stress-free and explained everything very well and detailed. This was tbh the best support experience we had, because they know their Product and how to work with it !

I am not as computer-savvy as I'd like to be, but have to dive in to get on with my work. Piyush in customer service was a total hero - so patient when I was tearing my hair out. It took a few attempts, but am up and running and couldn't thank Piyush enough. Also want to add - was with Mailchimp at first, who blocked me for a violation, then wouldn't help me sort it out - which then caused extra working out with PushOwl/Brevo. Needless to say I cancelled my account with Mailchimp - they obviously don't need any business.

Yash is cool! He was like the go-to guy for all questions. Integrated the app to my store in a jiffy. Thanks!

Toller Support. Schnelle und gute Hilfe. Es wurde sogar selbständig nachgefragt. TOP! Sehr zu empfehlen.

Their support system is excellent, Raul has helped me with most of my queries promptly. The only Drawback is at present they dont have top up plans to add more impression, if you run out of impression. I hope they add it soon

I came into the chat confused an lost, Chatting with Raul was like talking to a friend. I was open and honest about my issue, Raul supported me with practical and straightforward information. I was ready to leave Brevo, but after chatting with Raul, I decided to stayed and give Push Owl another try. Thank you Brevo for hiring competent solution focused customer service. means a ton when we are lost!

Anjali my customer service rep have gone above and beyond to make sure my integration is smooth and correct. thumbs up for Anjali