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Customer reviews: Brevo PushOwl: Email,Push,SMS

Develop by Shopify

Reviews (1,718)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Helixita - Bava di Lumaca

Jan 20, 2026  on Shopify

Anijali è stata un supporto gentile e tecnico allo stesso tempo Pure psicologo ha sentito la mia ansia e mi ha guidato GRAZIE

The Perfume Company

Jan 19, 2026  on Shopify

If you're installing for the first time and have multiple Brevo accounts, make sure you are logged in to the right account before you start! I accidentally connected the wrong account to my store and then made a complete mess trying to fix it, but support was super helpful and quick to respond. I spoke to Anjali, who I would give 20/10 stars if I could!

hautbalance

Jan 19, 2026  on Shopify

Really fast and awesome support via chat. All my questions were solved within minutes - thank you very much.

Helixita - Bava di Lumaca

Jan 18, 2026  on Shopify

Raul è stato un supporto gentile e tecnico allo stesso tempo Pure psicologo ha sentioto la mia ansia e mi ha guidato GRAZIE

CellPowerX

Jan 16, 2026  on Shopify

I had a few questions about how to set it up and how to use it alongside Brevo, and Yash from support was superb. Everything is working great!

GSUWOO

Jan 13, 2026  on Shopify

Anjali Customer service was excellent. The app is functional and well thought out. Main issue is the deliverable emails that goes to spam.

Davinci Resolve Titles

Jan 13, 2026  on Shopify

Really user friendly app Support is great, moved from Yotpo to Brevo Anjali helped me remove the old DNS records and configure the new ones properly. Its a very logical system and learnt it pretty quick, was up and running with multiple lead magnets within a few hours. Straight forward interface

Syndeed

Jan 12, 2026  on Shopify

A support team over the top ! Anjali was very helpful and reactive, properly explained what was going wrong and fixed my issue very quickly ! Thank you so much !

Sartore

Jan 09, 2026  on Shopify

Very happy with the support of the PushOwl team that is really available and has helped a lot. The app in itself is great to sync contacts and automate emails.

kleiderhelden GmbH

Jan 08, 2026  on Shopify

Raul war super und hat uns bei der Ersteinrichtung des Accounts perfekt geholfen. Vielen Dank dafür!

VELTUFF® UK

Jan 07, 2026  on Shopify

I had a great experience with customer service. Anjali was incredibly quick and very helpful. She addressed all our concerns clearly and even jumped on a call to give a quick demo, which made everything easy to understand. Really appreciated the support!

Your Home Furniture of Newark

Jan 02, 2026  on Shopify

Great support and patience delivered in a very calm and effective manner - very useful when feeling stressed! Thank you Anjali

petsafetycare.com

Dec 30, 2025  on Shopify

Brevo PushOwl stands out not just for powerful push marketing, but for its exceptional customer support! From setup to optimization, their team is responsive, friendly, and genuinely invested in your success. Any questions are met with clear guidance and fast solutions — making the whole experience smooth and stress-free. If you value both performance and people who truly care, Brevo PushOwl is a win for your store!

Wilson Brasil

Dec 26, 2025  on Shopify

Gostaria de registrar meu agradecimento pelo excelente atendimento prestado pelo atendente Raul e Anjali. Desde o início do contato, fui atendido com muita atenção, profissionalismo e clareza nas informações. Todas as minhas dúvidas foram respondidas de forma rápida e objetiva, demonstrando total domínio sobre o assunto e verdadeira preocupação em ajudar. É sempre muito positivo quando encontramos um suporte tão eficiente e dedicado. Parabéns pelo ótimo trabalho e pela postura exemplar no atendimento ao cliente. Muito obrigado!

MYR PROT BOX

Dec 24, 2025  on Shopify

Après avoir installé l'application, j'ai été accompagné par le support client qui a été d'une très grande aide pour paramétrer mes automatisations mails. Anjali m'a énormément aidé et facilité le travail en m'apportant des conseils clairs !! Merci beaucoup ;)

Uni-Trend US

Dec 23, 2025  on Shopify

We use Brevo for our email marketing backend. This app makes it very easy to connect your shopify store, if you use Brevo, too. If you use something else, then I am not sure how good this will work for you. I didn't use it for the opt-in or push. I just wanted a simple way to bring the data from Shopify. Rahul, from the PushOwl team, was very helpful in getting my store connected. They offer a lot of features that I haven't explored. The pop-up wheel spinner is the first one I will look at, as I have another one now and if this integrates better, I may switch it. Like anything else, your mileage will vary. For what I needed, and the support they gave me (and seem like will continue to give in the future) I rate them a solid 5-stars.

Salomon Brasil

Dec 23, 2025  on Shopify

Tive mais um suporte com o Raul, e quero deixar registrado aqui o exelente trabalho dele em poder tirar minhas duvidas. Obrigado novamente por toda ajuda e atenção.

LITTLE CARROT

Dec 23, 2025  on Shopify

Their support system is excellent, Yash has helped me with most of my queries promptly. They have curated a special plan to support me initially, which is a very good gesture to support a new Brand. Highly recommend the same to everyone.

Owen Scott Bespoke

Dec 22, 2025  on Shopify

Great Customer service from Raul. Ran in to a couple issues with pushowl but raul solved everything for me. Legend.

Pocket Vault

Dec 21, 2025  on Shopify

Raul helped me in the best way possible, good and easy communications. Got a lot of help! Thank you once again!! :)

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