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PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Develop by Shopify

Reviews (1,616)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Mosa Dogs

Nov 15, 2025  on Shopify

Ich hatte ein Problem bei der Verbindung meines neuen Brevo-Accounts mit PushOwl. Piyush hat mir dabei schnell und völlig unkompliziert geholfen. Hervorragender Service, absolut empfehlenswert!

spiky ecommerce

Nov 13, 2025  on Shopify

We installed the app and everything works smoothly and exactly as described. The interface is user-friendly, the setup is quick, and the features deliver real value. But most importantly — the support team is outstanding. Fast responses, helpful guidance, and issues resolved within minutes. Truly exceptional service. Highly recommended for any Shopify store looking for a reliable and well-supported app!

TulipStuff

Nov 11, 2025  on Shopify

The app is full featured with Web Push, SMS, and Email. It is very easy to setup and configure so you can be ready to launch your first push campaign in a very short time. I also like the ability to seamlessly integrate all channels (web, email, SMS) so you can reach your customers anywhere. PushOwl/Brevo has amazing support. Harish answered all of my questions quickly while I was setting up the app and was extremely helpful..

Olmaatelier

Nov 11, 2025  on Shopify

Great experience! Thank you for your help – everything was resolved quickly and smoothly. Highly recommended!

Paint Juicy - Paint and Sip

Nov 11, 2025  on Shopify

We migrated from another service over to Push Owl and we so happy we did. The service has been nothing short of spectacular. We are easily able to contact the team with any question, no matter how big or small. The system itself has not been difficult to learn how to use. Very impressed.

Rehavibe

Nov 11, 2025  on Shopify

Der Support reagiert sehr schnell und geht gezielt auf Probleme ein. Man muss sich anfangs etwas intensiver mit der Plattform beschäftigen, da sie strenger aufgebaut ist als viele andere Tools – aber genau das macht sie so stark in Sachen DSGVO und Zustellbarkeit. Am Anfang kann es etwas überfordernd wirken, doch mit der Zeit merkt man, dass diese Struktur wirklich hilft, saubere und sichere Kampagnen zu führen. Deutlich besser als andere Anbieter, bei denen man unbewusst Risiken eingeht und dadurch von Google oder anderen Diensten abgestraft wird. Tipp: Haltet eure Kundenstämme sauber, dann gibt es auch keine Probleme.

Veltuff.com

Nov 10, 2025  on Shopify

I had a great experience with Brevo support, especially with Rahul. He was very prompt in addressing my concerns and even went the extra mile to make adjustments on their end to help me execute exactly what I needed. His communication was clear, and he made the process quick and easy to understand. Really appreciate the level of support and professionalism.

Grandir Zen

Nov 10, 2025  on Shopify

Super interface et service ! J'étais bloquée, très vite débloquée via le tchat ! Un grand merci à vous

Rehavibe

Nov 10, 2025  on Shopify

Der Support reagiert sehr schnell und geht gezielt auf Probleme ein. Man muss sich anfangs etwas intensiver mit der Plattform beschäftigen, da sie strenger aufgebaut ist als viele andere Tools – aber genau das macht sie so stark in Sachen DSGVO und Zustellbarkeit. Am Anfang kann es etwas überfordernd wirken, doch mit der Zeit merkt man, dass diese Struktur wirklich hilft, saubere und sichere Kampagnen zu führen. Deutlich besser als andere Anbieter, bei denen man unbewusst Risiken eingeht und dadurch von Google oder anderen Diensten abgestraft wird. Tipp: Haltet eure Kundenstämme sauber, dann gibt es auch keine Probleme.

walnutandcherry

Nov 10, 2025  on Shopify

Fantastic support from Yash! He helped me over the weekend and was incredibly patient and helpful the whole time. It’s rare to get such friendly and dedicated support these days – I’m super happy with the service and really appreciate his effort!

Swiss Health Care AG

Nov 10, 2025  on Shopify

Apps ist sehr gut und ein super Support. Noch nie hatte ich wirklich Probleme. Und wenn ich eine Frage hatte, wurde diese sofort beantwortet. Einfach ein perfektes Team.

Carry Light

Nov 09, 2025  on Shopify

Did not generate any leads and charged my €60 for something in the last month AFTER i had uninstalled it - AVOID

Koss Design

Nov 07, 2025  on Shopify

Do not switch to BREVO SMS, if you come from Yotpo like I did, it's a big scam, they give you a lot of credits, and you believe you are paying top price for SMS while in reality you don't, i made a terrible mistake of moving and paying a yearly upfront price. Plus they are making it super difficult to see what you spend and what was the ROAS associated with it. Never again

Lily Rose Burgess Pty Ltd

Nov 07, 2025  on Shopify

I had such a wonderful experience with support - Anjali was dedicated to fixing a very specific issue and was so patient. She managed to come up with the best workaround and I am so grateful for all her help!

Vince Care

Nov 06, 2025  on Shopify

it was very help full talking to you i was unable to add the emails & you made it easy for me. & also guided how to do this if required in future. very thankful to you.

Tong Ah

Nov 06, 2025  on Shopify

Yash was excellent! Helped me in navigating to solutions efficiently and promptly. Also friendly too!

DTYStore

Nov 05, 2025  on Shopify

Terrible support and responsiveness to questions and requests. Push you to the managed services, and if you don't... They will direct you back to chat support, which is not ideal; I am now looking for other options. Just disappointed in it.

MadeMeasure

Oct 30, 2025  on Shopify

It's always confusing when a brand merges or is acquired by another but Brevo/PushOwl's support team were super thorough and helpful when transferring our processes over to the new PushOwl platform.

Bonbons Arômes

Oct 27, 2025  on Shopify

Great support online, quick and efficient! :) They helped me with an issue I had with 2 accounts to merge them together and it was quick and easy!

Cookie Cartel

Oct 25, 2025  on Shopify

I had an absolutely excellent experience with technical support, thanks to Yash! He was incredibly patient and friendly throughout our conversation, making the whole process easy and stress-free. We’ve been using this platform for the past two years, and it continues to work perfectly for sending emails to our customers both for campaigns and automations. It’s very easy to use and super user-friendly when it comes to designing mailers. Highly recommended!

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