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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (1,542)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

The Berrics Canteen

Sep 03, 2025  on Shopify

I had the pleasure of working with Piyush, and I couldn’t be more impressed by his professionalism and dedication. He guided me through the entire process of connecting Shopify with Brevo via PushOwl, providing clear, step-by-step instructions. Piyush took the time to explain each aspect in detail, even addressing potential concerns regarding subscription status changes between Shopify and Brevo. He was patient, knowledgeable, and extremely responsive to my questions, making sure I understood everything. Overall, his customer service was exceptional, and he made a potentially confusing task much simpler. I highly recommend Piyush for anyone looking for assistance with Shopify and PushOwl integrations. Thanks for your amazing support!

PedeBeats

Sep 02, 2025  on Shopify

DOG D Originals

Sep 01, 2025  on Shopify

She is supportive and understands the customer's needs. Providing tailored resolutions

Plaud.ai ES

Sep 01, 2025  on Shopify

A huge shout-out to Harish from Pushowl support! He was incredibly patient and thorough, helping me with a user migration that took over two weeks. I'm so grateful for his meticulous work.

NoAna FASHION BEAUTY STYLING

Sep 01, 2025  on Shopify

Anjali was simply amazing – quick, competent, and super helpful! Thank you so much!

Premium★Tesla

Aug 30, 2025  on Shopify

Piyush provided excellent customer support today! He took the time to clearly explain the connection process between Shopify and Brevo through PushOwl. He answered all my questions and made sure I understood everything before proceeding. The service was professional and friendly - felt like talking to a friend! Highly recommend Piyush and the PushOwl support team. 5 stars!

amino4u

Aug 29, 2025  on Shopify

Big Thank you! to Yash for being patient and always friendly. Even when I was away for a couple of minutes, Yash was still there for me and navigated me to all settings I needed to adjust for the PushOwl/ Brevo migration and was only satisfied, when everything was up and running as intended, even when there was some delay in getting my device approved. Looking forward to having a problem soon and getting it solved with Yash ;)

Belise.

Aug 29, 2025  on Shopify

El soporte que he recibido por parte de Anja ha sido excelente. Me ha guiado en todo momento y ha sido muy amable, preocupándose porque todo estuviese correcto.

DEL'EP

Aug 28, 2025  on Shopify

Pour le service client, j'ai eu l'aide formidable d'Anjali

LANUR

Aug 28, 2025  on Shopify

Outstanding Service! Yash was so helpful. The whole conversation takes place in my language. Yash took his time to explain everything to me. He stayed with me until it was all perfectly done. Really great, thank you! Now my new shopify shop runs with brevo and push owl is the technical enabler in the background. All data safe and I can work as I was before switching my shop to shopify.

Antonides

Aug 28, 2025  on Shopify

Maaimesjes.nl

Aug 27, 2025  on Shopify

Very friendly, helpful, and patient.

Lol T-shirt

Aug 26, 2025  on Shopify

WickiePipes

Aug 26, 2025  on Shopify

Amazing service by Aritra, who was extremely helpful to resolving our automation and getting set up for email campaigns. Thank you so much.

EquiDirectory

Aug 25, 2025  on Shopify

I’ve been really happy with Brevo. The team is always available to answer questions and sort out any issues quickly. They’re prompt and helpful and as a business owner I feel supported. The platform has been great for my business, and I highly recommend it.

Durranifineminerals

Aug 23, 2025  on Shopify

great help nd solved my issue within an hour. Thank you!

Angelina's

Aug 22, 2025  on Shopify

I was afraid that the app woul be too complicated to set up for the very minimal needs I had, but the support was very kind and helpful! Thanks again Raul!

Wuffes

Aug 22, 2025  on Shopify

I’m extremely happy with PushOwl’s support. Big thanks to Yash for being so helpful, responsive, and making the setup seamless. Amazing product and excellent customer service — highly recommend!

BIO SCULPTURE Deutschland

Aug 22, 2025  on Shopify

Great support. I had a problem with an automation and received competent help very quickly.

StudioDesk

Aug 21, 2025  on Shopify

Needed some support and must say that Anyali is very helpful and persistent when it comes to support. She will chase you down until she helps you.

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