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PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Develop by Shopify

Reviews (1,589)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

DermaWand

Oct 14, 2025  on Shopify

Brevo is really a great tool for campaigns and automations. Easy to navigate and the features you need for an effective campaign and flows are there. PushOwl is also really useful for push notifications. If not for our email blasts being suspended multiple times, we would've continued using this tool. Special thanks to Harish for being so prompt in catering to our request to export some data for us. :))

Unspoke

Oct 13, 2025  on Shopify

Solarkontor

Oct 10, 2025  on Shopify

Der Support der App ist sehr zuverlässig und reagiert schnell auf Anfragen. Probleme werden freundlich und kompetent gelöst. Insgesamt eine positive Erfahrung.

Leoptionnord

Sep 29, 2025  on Shopify

I had an absolutely excellent experience with technical support, thanks to Yash. Yash was incredibly patient and friendly throughout our conversation, which was very helpful as we worked through some complex integration details. He ensured that all my questions were answered, and everything was explained clearly and thoroughly. As a result, all my settings and configurations are now completely clear. What impressed me most was the speed of the response. Not only was the initial reply fast, but Yash's follow-up and resolution of the logo issue were immediate and generous. It's refreshing to receive such quick, effective, and polite support. Highly recommended!

Santevie

Aug 22, 2025  on Shopify

Anjali was quick and precise in her answers, very useful. Thanks!

Gaby's Bags

Jul 13, 2025  on Shopify

Revisiting an og app that works well for shopify clients. Hope the Brevo side works as well as what I experienced with Pushowl before.

Plume et Petit Vélo

May 15, 2025  on Shopify

SAV réactif, patient et efficace ! Merci à Sowbagya pour son accompagnement pour la création de ma première automatisation.

STUDTBH

Mar 18, 2025  on Shopify

it was very helpful assistance by pushowl

Lucy Loves Charlie

Mar 12, 2025  on Shopify

While this app can be a quite confusing to figure out how to navigate and use, with so many different settings, the customer service is great-Harish guided me right through the process, answering all my questions and showing me how to use different feature with screenshots and screen recordings, and most of the time he was very quick with his responses. Thank you Harish.

Positive Gems

Feb 05, 2025  on Shopify

Been contacting PushOwl for some technicals problems, and Pallavi have been such a great help for numerous issues. Reactive and always happy to help.

Meraki Beach

Nov 06, 2024  on Shopify

Rojen was incredibly helpful with a pricing issue that we had, he sorted it very quickly and was super helpful and lovely!

REVKIT

Nov 04, 2024  on Shopify

Support: Rojen was very helpful. He got my account back from suspension and helped fix some issues. App: A little confusing. Going to the app in Shopify sends you out to the PushOwl website. Clicking on email pages in their site sends you over to Brevo. Opt-in function seems a little buggy but haven't run multiple tests yet.

Biocraftlab

Oct 23, 2024  on Shopify

Ich wurde sehr gut von Pallavi unterstütz. Es waren ein paar Probleme mit Brevo nach der Nutzung von PushOwl gegeben. Diese konnten von Pallavi gelöst werden. Ich würde trotzdem empfehlen, dass es hier eine anderen Lösung für Kunden gibt die bereits BRevo nutzen und dann Pushwol dazu nutzen möchten. Das Pricing muss einheitlich werden, sonst fühlt man sich als Kunden gettäuscht.

Sno's Finds

Oct 21, 2024  on Shopify

Rojen was helpful, knowledgeable and was able to respond when he could. I'll be asking them again when I need some assistance.

SAINT ALEXANDER

Jul 18, 2024  on Shopify

suspended my account after only 900/28k emails sent. Wont refund or give me money back but suspeneded me before i even fully sent a campaign, but help me clean my email list after

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