PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Dales Clothing for Men and Women

Jan 03, 2025  on Shopify

Customer service is great, we always get quick tailored service when reaching out for support. Getting to work closely with the Brevo team as a small business makes a big difference!

SUPERCOEUR

Dec 17, 2024  on Shopify

Easy to adopt and with an efficient free plan to begin. Support was always there to help in case of. I recommend.

PATOYS

Dec 10, 2024  on Shopify

I’ve encountered an issue with your service where the provided documentation often isn’t enough to resolve the problems I'm facing, especially with formulas not working properly. It’s common for website owners to be using multiple apps and may not have the time to thoroughly read through every document or guide you provide. In situations like this, more hands-on, human support would be extremely helpful.

Abebe+Booker

Dec 08, 2024  on Shopify

software is well designed and easy to use. It makes what often seems like a complex task simple and easy. The customer service is also very knowledgeable and patient which makes the whole process so much easier.

Shop@BdayGiftIdeas

Dec 04, 2024  on Shopify

Fairly new to this but received Great help from Pallavi. Very knowledgeable and always eager to help in addition to showing me new ways to upscale my business. Absolutely recommended!!! BdayGiftIdeas

Blu Lotus Boutique

Dec 03, 2024  on Shopify

Sowbagya was a pleasure to work with while setting up my PushOwl email marketing account. Her assistance was invaluable, and she made the process smooth and easy. Highly helpful and professional—thank you for the excellent support!

Pro Performance Golf Net

Dec 01, 2024  on Shopify

Sowbagya, the tech support has been wonderful. she was patient and thorough. The email features of Brevo are intuitive Wordpress oriented widgets. Pushowl offering robust notification to conversion features.

Breo® Official Website

Nov 30, 2024  on Shopify

This is definitely the worst plugin I have ever used. They charge me randomly. And when I upgraded to an existing plan, they charged me twice. Other plugins don't do this. They usually only charge me for extra money. And there is no free trial for this plugin. This is definitely the worst plugin I have ever used. After I was charged twice, they blocked my account. This is definitely a scam.

VitaFresh

Nov 29, 2024  on Shopify

I can highly recommend Brevo/PushOwl to all business looking for a robust newsletter tool, that allows you to segment, automate, integrate and many thing more to a somewhat sophisticated level. If you do not intended or find the time to build highly personalized flows Brevo will cover you with 80% of value for a fraction of the costs of other tools. Great Pick! However, After spending countless hours comparing different platforms, I want to express my appreciation for Brevo. It’s a fantastic tool that offers everything we currently need for email marketing. The intuitive design, robust features, and excellent value for money make it an outstanding choice—especially for businesses at an early stage. While exploring deeper, I realized that some advanced features available in other tools align better with our long-term email marketing strategy. This led me to choose another platform, but I genuinely believe Brevo is the perfect solution for those looking for an efficient, cost-effective tool. I also want to highlight the exceptional support team at Brevo. They were always prompt, helpful, and went above and beyond to assist me during the decision-making process. Thank you for providing such a stellar experience!

Asal Nahrungsmittel

Nov 25, 2024  on Shopify

Tool is easy to manage and you get very fast feedback from the support team either by chat or email. They even consider your feedback in terms of ongoing development of the app. They have already included some things, which have been missing for my business.

Fij

Nov 20, 2024  on Shopify

Sowbagya was the best support person I've had! Thank you for all your help and answering so many of my questions!

byxco

Nov 14, 2024  on Shopify

Wonderfully helpful staff, and a lot of powerful tools with reasonable pricing. We have a large contacts list but only send out a handful of newsletters annually, and the way their pricing structure works allows us to just do a few staggered duplicate campaigns and keep the cost reasonable. Sowbagya on the tech support team did a wonderful job of helping us set up some automations for our signup form and verifying it was working correctly!

Born To Produce

Nov 14, 2024  on Shopify

We've just moved over from Mailchimp as it was too expensive, and so far we're delighted. The integration is smooth and the customer service (Rojen) is superb! Recommended!

Aurora Nutrio

Nov 12, 2024  on Shopify

The new integration is very helpful to extract more relevant data. Especially the customer support is very friendly and fast working which helped us tremendously to get the best out of the app. Thank you!

Little MooN

Nov 10, 2024  on Shopify

Una aplicación muy completa e intuitiva incluso en su plan gratuito. Además su atención personalizada y el seguimiento es excelente ante cualquier duda. Doy las gracias a Rojen, que me ha ayudado muy atentamente con TODO el proceso de la integración para que resultara realmente fácil. Excelente profesional! Muy recomendable!

Maison Primavera

Nov 10, 2024  on Shopify

Merci beaucoup à Sowbagya pour son aide dans la recherche du meilleur plan Brevo pour notre petite entreprise !

LESS STRESS CLOTHES

Nov 10, 2024  on Shopify

Great tool for marketing and in case of any problem their customer support is very helpful and able to find quick solution to any problem!

AMR Hair & Beauty

Nov 10, 2024  on Shopify

Be very cautious with this app. The stats they show are very misleading! by default revenue attribution the app shows is anybody who got the impression in the last 7 days and with their recent changes in the app you even can't change it with the free account. to see their real effect on your revenue make sure to see your analytics on Shopify analytics or GA.

Advait Wellness

Nov 09, 2024  on Shopify

We still have to get started with using Pushowl+Brevo. However, the support provided by Rojen in the initial setup and getting started was very good. Both Rojen and Sowbagya were very helpful and followed up with our case diligently. I was delighted by Rojen's promptness in responding to our query and was presently surprised by the workaround offered to ease our functioning. Really appreciate them for being available and also their flexibility.

Meraki Beach

Nov 06, 2024  on Shopify

Rojen was incredibly helpful with a pricing issue that we had, he sorted it very quickly and was super helpful and lovely!

Scroll to Top