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PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,153)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

: ) Happy Apex

Mar 06, 2025  on Shopify

This app is perfect when you want customer data and marketing features in the same service. Easy to use, and the best part is being able to market to exactly the customers I want.

pharm2u

Mar 05, 2025  on Shopify

PushOwl is a fantastic app for push notifications! Super easy to use and highly effective for boosting engagement. The customer support is top-notch. Special shoutout to Arvind for his outstanding assistance. Highly recommend!

Team Hampton

Mar 05, 2025  on Shopify

Brevo’s customer support is top-notch. I was connected with Pallavi she was fast, friendly, and super helpful. The app itself is easy to use and packed with great features. Highly recommend!

Stradley & Daughter

Mar 03, 2025  on Shopify

I initially downloaded PushOwl so that I could sync my clients from Shopify with my Brevo account. While I found the interface a little confusing and had some hiccups with the installation, I can only say that their customer support is world-class. I had a moment of panic when I thought I had deleted all of my Brevo account details, and I contacted the chat support for help. The agent, Sowbagya, carefully walked me through the process of linking my new accounts and showed me where all of the missing data was. She was kind, thorough, and patient. I went from sheer panic to feeling like I was in the best hands possible in just moments. If every company had people like this, we'd get a lot more done and be a lot happier. Five star service!

brast24

Mar 03, 2025  on Shopify

The setup was kinda painful for our headless store, some of the triggers aren't properly documented. Support took a couple days to respond with what we needed but was friendly otherwise.

Hotdiggidydog®

Mar 02, 2025  on Shopify

Excellent customer service, even on the weekend. The customer service representative was very attentive and patient and willing to answer the many questions I had for her.

SmiloShine

Mar 02, 2025  on Shopify

I got to know about this from Brevo website and giving it a try. Worth considering. Kudos to their Customer support. Agents are real human and so kind.

Oonalfie

Feb 25, 2025  on Shopify

I can only comment of the level of customer service as I begin my journey with Pushowl/Brevo. The online support was fantastic and immediate. They understood the predicament our store was in and put i play an amazing solution, based of the emails we're actually sending out! Couldn't be happier:). A great start to a hopefully long relationship

Adora Fine Jewelry

Feb 24, 2025  on Shopify

PushOwl is an excellent app with an intuitive and user-friendly interface, making it easy to use for managing web push notifications. What truly sets it apart, however, is the outstanding customer service! I had an issue and reached out to their support team, and Sowbagya went above and beyond to assist me. She patiently guided me through the process step by step, ensuring everything was resolved smoothly. Her professionalism, expertise, and willingness to help made the entire experience seamless. I highly recommend PushOwl—not just for its great functionality but also for its top-tier support team. A big thank you to Sowbagya and the PushOwl team!

Acestar Global

Feb 24, 2025  on Shopify

Sowbagya has been really helpful in providing all the information we needed to make our choice with Pushowl.

Sandrina Rocha

Feb 19, 2025  on Shopify

I had an issue with my Shopify store, and Pallavi was incredibly helpful! She resolved my problem quickly and efficiently, providing clear guidance throughout the process. Her professionalism and expertise made the experience seamless. I truly appreciate the excellent support—thank you, Pallavi!

Shop-AKASO

Feb 17, 2025  on Shopify

I’ve had a great experience with PushOwl/Brevo, especially with their customer support. Whenever I encountered an issue, their team was incredibly patient and responsive. They didn’t just offer solutions—they took the time to walk me through the steps to resolve any problems. It’s clear they’re committed to making the user experience as smooth as possible. Whether through email, push notifications, or SMS, the support has been top-notch, and I really appreciate their dedication to helping users get the most out of their platform.

EDU Artsdistrict

Feb 12, 2025  on Shopify

email verification did not came and no option to send another verication code, just stuck here without support. syncing customer is another step bad UI

Las Chachitas

Feb 12, 2025  on Shopify

Very good first impression, very good contact with support ! Now let's try the tools to see what brevo has to offer.

4mommy.nl

Feb 10, 2025  on Shopify

This app is really worth every penny. The pricing is lower then the competitors and the functionality is even more. Support helpt me perfectly with my ''issue''. Ask for Harish to help you. He understands the needs and take the neccesary actions.

Dio

Feb 09, 2025  on Shopify

This app and team are absolutely insane (in the best possible way). When you really get used to their platform, you'll realize that they have capabilities to rival with Klaviyo on the email marketing front, including robust automation & event tracking on your site (and the event tracking, in my opinion, is even better than Google Tag Manager/Google Analytics). In addition to that, they also have Web Push. And to top it all off, it's at a jaw dropping price point. I should mention, setting things up wasn't as easy as I imagine a Klaviyo would be, but the support from Sowbagya and team was phenomenal. We've been going on almost a month where their team has either set up automations for me, or, when important site data or features were missing, had their developers fix the issues or create new features within days (and not custom for my site - pushing out these fixes and features across the product). I haven't seen such speedy implementation of my feature requests on any other app. Overall, I think I'll be sticking with Brevo and PushOwl. More people need to discover this platform for their email marketing.

Positive Gems

Feb 05, 2025  on Shopify

Been contacting PushOwl for some technicals problems, and Pallavi have been such a great help for numerous issues. Reactive and always happy to help.

McLaren Vale Cellars

Feb 02, 2025  on Shopify

It's a great app and fantastic service. After a few mishaps, Harish has helped me get email marketing up and running again. He was available at an urgent time and was very knowledgeable to help me get the job done.

Renegade Finds

Feb 01, 2025  on Shopify

i would give -5 stars if i could, no support, fake subscribers, setup free plan and is charging me $20. a month. total garbage!!!

HECHTER-LINGERIE

Jan 30, 2025  on Shopify

Bonjour, application très simple à mettre en place. Un accompagnement optimum dès le départ et un très bon rapport qualité/prix. Je recommenderai sans hésiter !!

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