PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Life’s Better Ltd

Sep 17, 2024  on Shopify

We are in the process of launching our Shopify store and there's so much to do the get ready ‍♂️. Installed Pushowl and Pallavi had so much time and advise he made it so much easier and had some great advice on pop up emails and push notification ideas. Can't recommend highly enough.

Alli Bhavan

Sep 17, 2024  on Shopify

The customer service was quick, efficient, and resolved my issues. Special thanks to Rojen's professionalism and positive outlook over the entire process. Highly recommend their service!

NasaClip

Sep 16, 2024  on Shopify

Brevo is simple to use and has a clear streamlined platform. The support team is great and willing to look into any issue or problem our team encounters. Rojen especially goes above and beyond to try to address the issue though we know there are time differences. Compared to the other email marketing platforms we've tried, Brevo has not disappointed thus far.

Eazy Review

Sep 16, 2024  on Shopify

So far I have to say the onboarding is great esp. the offer to get 500 extra credits each month for free (Early stage plan) on top of the existing 500 credits that comes with the Basic free plan. Big thanks to Rojen for his great support. Looking forward using the app.

Atelier DUIR

Sep 16, 2024  on Shopify

Rojen helped me allot! He was giving me extra tips and tricks to start my first email campaign. Thanks again bud!

blueinfinity

Sep 16, 2024  on Shopify

Rojen has been extremely helpful, providing me with detailed answers and alternatives. Great response time, and overall friendly experience!

Raimu Sounds

Sep 09, 2024  on Shopify

So far great app, it integrates smoothly with Shopify. The things that didn't work out of the box or that I didn't understand at first glance were solved/explained in detail by the support team (Pallavi, Wojciech & Randa thank you!). Suggested app & team!

Tailrific Pets

Sep 09, 2024  on Shopify

They have excellent customer support. Pallavi is the best representative I've encountered. She promptly answered all my questions, assisted me with the app upgrade, and provided valuable advice. PushOwl is a fantastic app for driving conversions in any online store.

greenyogashop

Sep 08, 2024  on Shopify

Great App so far, lots of possibilities with lists, automations etc. Especially the support was superb, thanks a lot Rojen for helping me out with all of my questions and special needs!

STRA8 CUZTOM CLOTHING

Sep 05, 2024  on Shopify

Rojen was a great help! He answered every question I had and explain in great detail. Great customer service.

Sarah Coey Art

Sep 04, 2024  on Shopify

Rojen was absolutely lovely to help me today! Knowledgable, helpful, and explained everything to me easily (I am a self diagnosed technophobe) and he made a tricky task so much more simple. very happy with Brevo so far!

Warehouse Buyers Club Marketplace

Sep 02, 2024  on Shopify

PushOwl's support team has been outstanding in resolving our email campaign issues. Recently, we encountered a problem with our email campaigns being blocked, and the PushOwl team stepped in swiftly to help us navigate and fix the issue. Their expertise and responsiveness were impressive, ensuring that our campaigns were up and running smoothly in no time.

El Bazar de los Artesanos

Aug 31, 2024  on Shopify

I love this app, is a must-have for any e-commerce site that is making its first steps with its MKT strategy. Easy to install and configure and moreover, with a superb customer care service. I've been talking to Pallavi and all my questions were promptly responded. I strongly reccomend it!!

Merkaba

Aug 29, 2024  on Shopify

I just started with PushOwl and I can say their customer service is great! I talked to Rojen who was very nice and informative. He took time to explain their amazing push notification service. I can't wait to start this journey with them, I'm looking forward to connect more with my customer!

Belle Vie Market

Aug 28, 2024  on Shopify

Superbe application avec une interface très intuitive. Application facile à utiliser avec plusieurs modèles pour les notifications push. Ce qui est encore plus bien c'est le support qui est très professionnel et réactif. ils sont vraiment à l'écoute pour résoudre tout problème ou nous guider dans l'utilisation des fonctionnalités de l'application. J'adore

Streamcheck

Aug 27, 2024  on Shopify

Super Support bei Schwierigkeiten mit bereits bestehenden Brevo Accounts. Ich wurde komplett unterstützt und musste nicht viel selbst machen.

Clean Senses

Aug 27, 2024  on Shopify

Super positive experience chatting with Pallavi. She was able to clarify all my questions quickly and efficiently and even gave an upgrade on my plan. I am extremely satisfied with the level of service and recommend others to use this app!

Pixel Craft Paradise

Aug 27, 2024  on Shopify

signed up on brevo website, got stuck at phone number verification because they didn't send any verification code to my phone (a lot of their users have the same problem from the community post on their forum). contacted them through the "contact us" form on their site. A few days past, no response. Made an account on their community forum to make a post asking how to solve the problem. Behold, my community account got suspended immediately after making my first post and the post got pending status. They said it needs to wait for a community manager to look into the post and approve it. I said to myself, sure, makes sense, it's probably to prevent bot spams. Another few days past, my pending post got deleted. Wow, I guess they don't want me to use their app then. 1 star

The Bookish Atelier

Aug 27, 2024  on Shopify

So far, so good! I had some issues and Rojen was able to really help me out. I look forward to using this app more to help scale my business!

PRINT EXPLORE

Aug 26, 2024  on Shopify

I'm absolutely thrilled with PushOwl! Not only is the app itself fantastic for driving engagement, but their customer support is truly exceptional. I want to give a special shoutout to Pallavi, who went above and beyond to assist me. She was incredibly patient, knowledgeable, and ensured all my questions were answered. To top it off, PushOwl even upgraded my plan and gifted it to me for free, which has been a massive support for my business. I couldn't be more grateful! Highly recommend PushOwl to anyone looking to take their business to the next level. Thank you, Pallavi and the PushOwl team!

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