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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (1,542)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

McLaren Vale Cellars

Feb 02, 2025  on Shopify

It's a great app and fantastic service. After a few mishaps, Harish has helped me get email marketing up and running again. He was available at an urgent time and was very knowledgeable to help me get the job done.

Renegade Finds

Feb 01, 2025  on Shopify

i would give -5 stars if i could, no support, fake subscribers, setup free plan and is charging me $20. a month. total garbage!!!

HECHTER-LINGERIE

Jan 30, 2025  on Shopify

Bonjour, application très simple à mettre en place. Un accompagnement optimum dès le départ et un très bon rapport qualité/prix. Je recommenderai sans hésiter !!

RAMSIGNS LIMITED

Jan 29, 2025  on Shopify

Brevo first cought my eye for their functionality, good reviews, and fair pricing, but as a Shopify store owner it was not clear what plan to sign up for. We needed to make outbound calls and the PushOwl/Brevo app did not support calls. Sowbagya from support was really great in helping me solving this issue before I gave up. I now have a Brevo account (I chose the "business" plan) including a US phone number so I can make Voip calls worldwide, and it is even syncing the data of my Shopify store via the API connection. Awesome!

Lunfe Têxtil

Jan 28, 2025  on Shopify

The product is fantastic, very efficient and dynamic, and the customer support is something that caught my attention for its efficiency and agility. I would like to thank Harish in particular for all his service, and I would highly recommend this incredible app to everyone!

Debekershop.nl

Jan 28, 2025  on Shopify

Je moet even wachten tot je aan de beurt bent, maar zodra je aan de beurt bent nemen ze alle tijd voor je! Goede service!!

Aussie Inks

Jan 27, 2025  on Shopify

PushOwl offers a cost effective emailing tool, and the customer service provided was excellent. Quick to respond and solved my questions promptly and effectively.

BUYBARBER.COM

Jan 26, 2025  on Shopify

DONT WAIST YOUR MONEY HERE!! we have been using the APP for over a month now and even when it seams to be ok the support SIMPLY DOES NOT EXIST, write a message and wait 6-7 hours from somebody in india to respond, it is absolutely crap! if you need to do something there is absolutely nobody to help you, so better go with app with real support that can guide and help your business

PURETREX

Jan 22, 2025  on Shopify

I had the pleasure of being assisted by Sowbagya, and I can confidently say it was one of the best customer support experiences of my life! She was on the chat for over half an hour, going above and beyond to help me with multiple things that weren’t even part of her job. Extremely patient, knowledgeable, and genuinely helpful, she made sure everything was sorted perfectly. If every support team were like this, customer service would be a dream. Highly recommend!

Enchanted Products

Jan 21, 2025  on Shopify

So far I've been able to tackle any challenge - it's not always obvious but their customer support is very friendly and available, even on a free plan so I'd give it a high 5 and a gold star!

ProCreativeBreeze

Jan 14, 2025  on Shopify

Pallavi helped me a lot. These was a problem that I was trying to solve for 3 ours. After I write to Pallavi I solved it for 5 minutes. I am so thankful for this help!

Made in Sens

Jan 08, 2025  on Shopify

Great tool! Very user-friendly, easy to navigate, and packed with excellent features. It also provides detailed reports with the most important KPIs for effective strategic analysis. Plus, they have an outstanding support team. I have nothing but positive things to say!

Pippo Kudi Art

Jan 07, 2025  on Shopify

I had issues with the synchronization of my Brevo account and the PushOwl/Brevo app integrated into Shopify. I was kindly assisted by Pallavi in customer support, and the problem was resolved. The 5-star rating refers solely to the support, as I haven’t used the app extensively yet.

Dales Clothing for Men and Women

Jan 03, 2025  on Shopify

Customer service is great, we always get quick tailored service when reaching out for support. Getting to work closely with the Brevo team as a small business makes a big difference!

SUPERCOEUR

Dec 17, 2024  on Shopify

Easy to adopt and with an efficient free plan to begin. Support was always there to help in case of. I recommend.

PATOYS

Dec 10, 2024  on Shopify

I’ve encountered an issue with your service where the provided documentation often isn’t enough to resolve the problems I'm facing, especially with formulas not working properly. It’s common for website owners to be using multiple apps and may not have the time to thoroughly read through every document or guide you provide. In situations like this, more hands-on, human support would be extremely helpful.

Abebe+Booker

Dec 08, 2024  on Shopify

software is well designed and easy to use. It makes what often seems like a complex task simple and easy. The customer service is also very knowledgeable and patient which makes the whole process so much easier.

Shop@BdayGiftIdeas

Dec 04, 2024  on Shopify

Fairly new to this but received Great help from Pallavi. Very knowledgeable and always eager to help in addition to showing me new ways to upscale my business. Absolutely recommended!!! BdayGiftIdeas

Blu Lotus Boutique

Dec 03, 2024  on Shopify

Sowbagya was a pleasure to work with while setting up my PushOwl email marketing account. Her assistance was invaluable, and she made the process smooth and easy. Highly helpful and professional—thank you for the excellent support!

Pro Performance Golf Net

Dec 01, 2024  on Shopify

Sowbagya, the tech support has been wonderful. she was patient and thorough. The email features of Brevo are intuitive Wordpress oriented widgets. Pushowl offering robust notification to conversion features.

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