PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

The Sassy Club

Aug 26, 2024  on Shopify

Brevo has been excellent. Rojen provided fantastic customer support. I would recommend switching to their email services. Web Push is also another nice marketing tool to reach your customers!

Naturala

Aug 21, 2024  on Shopify

Great app, been using for over a year. Offers smooth and quick set up for automations and campaigns. However our store is just too small to keep using the app, not getting enough signups and ROI from it, I believe it works excellent for bigger stores.

Herseyben.de

Aug 20, 2024  on Shopify

Customer service helps quickly and accurately in every matter. You can be sure that all your problems and demands will be met after each meeting. I would also like to thank Pallavi for her help.

Winter Rhapsody

Aug 19, 2024  on Shopify

Pallavi has helped me tremendously with my enquiries today. She is expert and knows the app inside out. She explained everything to me patiently. I am a new startup so her help and patience are greatly appreciated!

BC Eco Seed Co-op

Aug 18, 2024  on Shopify

I love the drag and drop ease of creating new templates, and the variety available. I'm glad I made the switch from Mailchimp. I also appreciate the ease of integration with Shopify. I'm also very impressed with the customer support! I've asked SO MANY questions and Rojen in particular has been so helpful.

Rize

Aug 15, 2024  on Shopify

Rojen is always very knowledgable, helpful and friendly! I am so glad I have decided to use Pushowl for my business email campaigns, it is very easy to use and gets the results I am after. Rojen is almost like part of my team. Many thanks!

One Stop Mart Online

Aug 08, 2024  on Shopify

I really enjoyed my consultation time with Pallavi today, her friendly advice helped me a lot. She solved my needs easily. I would definitely recommend this app for your online business. Thanks again Pallavi.

JUAdesign

Jul 28, 2024  on Shopify

Ich möchte vielmals bei Rojen vom Support Team bedanken!! Dieser Mitarbeiter hat mir bei allen Settings und Fragen auf eine überwältigende und schnelle Weise geholfen. Rojen ist überaus freundlich und zuvorkommend und findet Möglichkeiten um die individuellen Kundenwünsche möglich zu machen!! Vielen Dank

Sakura Signatures

Jul 24, 2024  on Shopify

Pallavi was amazing staff! I asked so many questions and she was taking time to answer everything. I was able to get Early stage plan which is 1000 impressions and 1000 emails/mo for free because I am starting from scratch. Can't wait to see how my shop will be with this gudget!

Constant Mountain

Jul 24, 2024  on Shopify

Couldn't believe the outstanding level of service from Brevo. Rojan in particular is fantastic. Support and customer service is a lost art, but not for Brevo. Bravo!!!

SAINT ALEXANDER

Jul 24, 2024  on Shopify

back to 1 star. the push owl team sounds very promising but after first use suspended my account for a high bounce rate. Understandable and fair, after this happened I cleaned my email list in high hopes of working with their team. When trying to use the app with a cleaned list the campaign was running very slowly, we have discussed many times and I asked multiple times, how long does it take to send an email does it send in batches or all at once at scheduled time. They told me all at once at the scheduled time. When sending my first campaign after paying and in high hopes of using the platform successfully it never sent at the scheduled time and when asking help desk was told it would take up to 24 hours to send.

Kelces Unique Hair

Jul 23, 2024  on Shopify

Pallavi was amazing at breaking down everything for me. Her willingness to help me understand the next step and best action to take was priceless. I am happy to have you here and look forward to learning more from you. Thanks, Cerue

MrJewelryArt

Jul 23, 2024  on Shopify

Received good support from the technical team. They are ready to help at all times whenever we ask. Thanks! Also thanks to Pallavi who was very nice and polite and explained everything smoothly. I highly recommend this app.

Metro Maverick

Jul 22, 2024  on Shopify

I am incredibly impressed with the support I received from Pallavi Joshi at PushOwl. As an online store owner, finding ways to boost sales and improve customer engagement is crucial, and Pallavi has been instrumental in helping me achieve just that. Her expertise and dedication to providing clear and actionable instructions have made a significant impact on my business. Pallavi took the time to understand my specific needs and challenges, offering personalized recommendations that were both practical and effective. What sets Pallavi apart is her patience and willingness to go the extra mile. She ensured I understood each step of the process and provided valuable insights that I hadn't considered before. Her professionalism and friendly demeanor made the entire experience enjoyable and stress-free. I highly recommend Pallavi Joshi to anyone looking to enhance their e-commerce performance with PushOwl. Her support is top-notch, and her dedication to helping clients succeed is truly commendable. Thank you, Pallavi, for your exceptional support and for helping me take my business to the next level!

Emzprestige

Jul 21, 2024  on Shopify

This app is sincere, it helps me sort out a mistake and gives me a nice upgrade for the push program they provide. the lady from customer service was good she set me in the right direction

SAINT ALEXANDER

Jul 18, 2024  on Shopify

suspended my account after only 900/28k emails sent. Wont refund or give me money back but suspeneded me before i even fully sent a campaign, but help me clean my email list after

Merkapp

Jul 17, 2024  on Shopify

Great customer service! Rojen really helped me in the whole process, exceptional support! We have been using Push Owl for 3 years, now we are implementing the Email feature. I hope that it works as good as their other features, I have no doubt. I recommend this app!

Nesavaali London

Jul 08, 2024  on Shopify

Rojen was very helpful, supportive and was precise to the queries :) Looking to explore a great deal of a tech solution that push owl can offer for our Fashion Ecom business :)

The Wild Daisy

Jul 05, 2024  on Shopify

I had an excellent experience with customer service agent Rojen today. He was incredibly patient and took the time to answer all of my questions thoroughly. What really impressed me was that he provided detailed explanations along with helpful screenshots, which made understanding the solutions much easier. Thank you, Rojen, for your outstanding assistance!

Astra Make-up

Jul 04, 2024  on Shopify

Non è stato facilissimo capire come passare dal piano Brevo a quello PushOwl, ma l'assistenza mi ha supportato tantissimo. Ringrazio molto Rojen per la velocità, la gentilezza e la capacità di supporto.

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