PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

REVKIT

Nov 04, 2024  on Shopify

Support: Rojen was very helpful. He got my account back from suspension and helped fix some issues. App: A little confusing. Going to the app in Shopify sends you out to the PushOwl website. Clicking on email pages in their site sends you over to Brevo. Opt-in function seems a little buggy but haven't run multiple tests yet.

PE - Flawless Bloom LLC

Oct 31, 2024  on Shopify

Brevo has been excellent. Anand provided fantastic customer support. I would recommend switching to their email services. Web Push is another great marketing tool for reaching your customers!

Gnomo®

Oct 29, 2024  on Shopify

Since they include brevo the plans are incredibly expensive, PushOwls was good, why push to pay for emails if we don't need them? Just looking for an alternative.

ViGELLA™

Oct 28, 2024  on Shopify

PushOwl has been fantastic for us as a startup! They offered us an attractive bundle tailored to our needs, making it easy to get started. The customer service has been top-notch, always responsive and helpful. Highly recommend PushOwl to any business looking to boost their engagement effortlessly!

DWC Magazine: Strong Women, Strong Voices

Oct 28, 2024  on Shopify

Definitely one of the best around. Signed up, needed to understand a few things, Rojen walked me through in detail. Customer service is definitely a huge difference compared to other apps on Shopify. Rojen was patient, took interest in what our business was and everything was set up in minutes! Thank you very much and will update as we get our campaigns going.

Borromini Firenze

Oct 25, 2024  on Shopify

Since I started using PushOwl for my Shopify store, it's become an essential part of my marketing toolkit. The app is incredibly user-friendly, and setting up push notification campaigns for the entire year was seamless—no hassle at all. It's amazing to see real-time engagement with our customers, which has directly contributed to increased sales and brand visibility. On the email marketing side, Brevo has also been impressive. Their platform is intuitive and provides excellent support. A special thanks to Rojen, whose patience and dedication made transitioning to their email services smooth and stress-free. PushOwl and Brevo together have been a winning combo for our store!

Tufting Box

Oct 24, 2024  on Shopify

Rojen has been incredibly helpful, providing regular updates and clarifying everything in a clear and timely manner. Excellent communication and support throughout the process!

Alfamer

Oct 23, 2024  on Shopify

Rojen did a great jos in the beginning when we changed to this PushOwl+Brevo application! We could continue using this new application without problems, so thanks a lot!

MY MENSTRUAL COMPANY

Oct 23, 2024  on Shopify

Rojen (membre de l'équipe de Brevo) a pris le temps à chaque fois que j'étais en galère de répondre et de se renseigner avec l'équipe technique quand je ne comprenais pas quelque chose. Mes mails de test étaient bloqués sans raison apparente, je lui ai transmis mon interrogation et en quelques jours c'était réglé grâce à sa réactivité et à l'équipe technique au top. Un plaisir d'avoir des humains à qui parler quand on a une galère, sans attendre 1000 ans ou de se taper une musique d'attente d'ascenseur. Merci !

Biocraftlab

Oct 23, 2024  on Shopify

Ich wurde sehr gut von Pallavi unterstütz. Es waren ein paar Probleme mit Brevo nach der Nutzung von PushOwl gegeben. Diese konnten von Pallavi gelöst werden. Ich würde trotzdem empfehlen, dass es hier eine anderen Lösung für Kunden gibt die bereits BRevo nutzen und dann Pushwol dazu nutzen möchten. Das Pricing muss einheitlich werden, sonst fühlt man sich als Kunden gettäuscht.

Sno's Finds

Oct 21, 2024  on Shopify

Rojen was helpful, knowledgeable and was able to respond when he could. I'll be asking them again when I need some assistance.

Chamaye

Oct 21, 2024  on Shopify

Retour efficace et chaleureux, a su répondre à notre problème rapidement. Installation de l'application très facile.

Flower Power Packages

Oct 18, 2024  on Shopify

PushOwl has been a key part of our marketing strategy since we launched our store in 2019. Once we started gaining subscribers and setting up campaigns, we immediately recognized its value. Push notifications are an effortless way to bring customers back to our store and keep them updated on new products. Setting up a campaign takes just seconds! We draft and schedule our push alert campaigns quarterly, making it a truly "set it and forget it" situation. We love PushOwl so much that when we discovered Brevo, an email software integrated within the app, we decided to give it a try. Not surprisingly, we migrated from our previous email provider to Brevo with PushOwl's support. Arvind from PushOwl was incredibly helpful during the migration and setup process. If you're considering installing the app, don’t hesitate!

mimiundmama

Oct 17, 2024  on Shopify

Ich bin ganz neu dabei und war ein bisschen orientierungslos und habe so tollen Support erhalten. Es war alles einfach erklärt und ich konnte schnell meine Herausforderungen lösen! Danke dafür!

NOMA PARIS

Oct 17, 2024  on Shopify

Rojen à su être à mon écoute et m'as vraiment aider. Je conseille l'application, car même si vous êtes débutant comme moi, des personnes sont là pour vous aider et trouver les meilleures solution pour vous. Vous pouvez y allez les yeux fermés !

Bible-ish

Oct 17, 2024  on Shopify

I installed PushOwl back when I launched my store and so far, it’s been great. I love how easy it is to schedule campaigns in advance—I set up push notification campaigns for the entire 2024 year, and it was a easy. It’s definitely one of the easiest apps to set up and use. Now, I'm getting into using Brevo for email marketing.

Johnny Allen Tennis

Oct 17, 2024  on Shopify

Brevo is extremely easy to use, and Rojen in customer support has been fantastic with answering any questions we may have. Highly recommend Brevo!

THE MATCHA BOWL

Oct 15, 2024  on Shopify

I didn't finalize to set up all settings but I can say that Pallavi who has been assisting me today, she was extremely helpful and very proactive. She made me see a hope in all the email marketing as I am not familiar with that. She is very patient and explain everything in detail which at the end is one of the most important parts. Thank you!

Evo3D

Oct 15, 2024  on Shopify

Great app for connecting shopify to Brevo. Support were really helpful in linking it to our existing account. Thank you

flüüs&fraanje

Oct 14, 2024  on Shopify

Rojen vom Support-Team hat mir dabei geholfen, meinen alten Brevo-Account mit meinem neuen Push-Owl Account zu verbinden! Sehr nett und sehr hilfsbereit. Danke für die Hilfe :-)

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