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PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (1,542)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

ETEREO New York

Jun 08, 2025  on Shopify

90% emails will go Spam folders. I used my base from Shopify store, they banned my campaign after 5-10 unsubscribes. I sent 3 emails to support within 2 weeks - no answers, probably they do not have support. Anyway, 90% email from them will go to spam, - read reviews on Reddit

The Wardrob

Jun 07, 2025  on Shopify

If you're a new brand or even an established one trying to decide which platform to use for emails or push notifications- stop your search right now. You've already found the best: PushOwl. What truly sets any service apart is customer support, and let me tell you- PushOwl’s team goes above and beyond. They’ve literally stayed up through the night to help us out and ensure everything runs smoothly. They actively listen, keep improving their features, and always have a solution ready for any concern. Setting up email or push notification automations might seem overwhelming at first, but with PushOwl’s incredible support, you'll be up and running in no time- seriously, within minutes. A huge thank you to Nayan and Rahul for their constant support. You're both amazing and have made a big difference for us. Highly, highly recommend PushOwl to every brand out there!

The Christmas Light Emporium

Jun 06, 2025  on Shopify

Feature rich platform including push, SMS, email marketing that is a good value compared to other options with similar features. The push owl/Brevo integration is a bit confusing at first, but once you figure it out, its easy and awesome. The drag and drop editors allow fast build and deployment of campaigns. Customer support is top notch. We've been able to get every answer to any question very quickly via chat. Piyush with Push Owl/Brevo support has been a great resource via our chat interactions as we learned the platform. Highly recommended.

Lules Piek

Jun 03, 2025  on Shopify

Piyush was very helpful, as I was really overwhelmed with everything. It didn't say anywhere that I would need assistance if I already had a Brevo Account. So I was trying FOR DAYS figuring out how to make it work. Chat GPT told me that I would need to contact the support so they can set it up for me as that seems to be something one cannot do by themselves? Anyway, now everything works fine and my support angel Piyush was a very helpful and patient guy! Thank you!

JBSaeed Studio

Jun 01, 2025  on Shopify

Absolutely pathetic!! I wanted to migrate to omnisend but they are not migrating our push subscribers to the new platform. Just a trick to force users to stick to their platform. Have been chasing them for over 2 months but in vein. Have to start my subscribers from zero on omnisned. Lost 27000+ subscribers on their hand. It's a scam!! They deliberately do this to force you to stay!

ProActive Performance

May 30, 2025  on Shopify

Piyush was super helpful and managed to merge my two accounts very quickly without losing any data. Thank you!

OFFICIAL BENDATA

May 28, 2025  on Shopify

⭐⭐⭐⭐⭐ PushOwl is the perfect ally for emerging brands like mine. Custom automations, fast support, and a team that truly cares (special thanks to Raul!). They unlocked advanced features for VIP funnels, onboarding, and dynamic campaigns. If you want to scale with a powerful and flexible tool – PushOwl is the way to go.

®אהבה קטנה

May 26, 2025  on Shopify

We were on the hunt for the best push notification solution for our Shopify Plus store, and after testing several platforms, PushOwl clearly stood out. The platform is clean, intuitive, and incredibly effective. But what really made the difference was the onboarding experience. Arvind was exceptional from day one. He walked us through the setup, answered every question with patience and professionalism, and offered strategic advice tailored to our use case. It's rare to find someone so knowledgeable and genuinely helpful. Thanks to Arvind and the PushOwl team, we’re already seeing impressive results. Highly recommended for any serious eCommerce brand looking to boost engagement and retention through push notifications.

Sisterly Gifts

May 22, 2025  on Shopify

Great customer service experience. Yash is incredibly helpful in answering all my questions. I've been using an unhelpful email marketing software and very excited to reach my customers easily. I was even offered an upgrade, which I appreciate as I'm building my store.

Misool

May 21, 2025  on Shopify

Super service client, j'avais du mal à configurer mon automatisation pour mon mail de bienvenue. Sowbagya m'a aidé à paramétrer cette séquence. Je recommande fortement PushOwl by Brevo, la connexion avec Brevo est vraiment top.

LAYENBERGER Nutrition Group GmbH

May 20, 2025  on Shopify

Piyush has answered all my questions and was a great support to achieve what I wanted to. Thank you!

Plume et Petit Vélo

May 15, 2025  on Shopify

SAV réactif, patient et efficace ! Merci à Sowbagya pour son accompagnement pour la création de ma première automatisation.

Asraderm

May 15, 2025  on Shopify

I had a great experience with Sowbagya from customer service! She was extremely helpful, patient, and proactive in resolving my query. Her professionalism and friendly attitude truly made the process smooth and stress-free. Thank you, Sowbagya, for going above and beyond! Stay Blessed.

DPC

May 14, 2025  on Shopify

After 5 years of using Klaviyo and MailerLite without issues, I decided to switch to Brevo for a cheaper option. After signing up, I was immediately contacted and told to request a refund and instead register via PushOwl. That was already a confusing start. After sending our first email campaign through Brevo, our account was immediately suspended due to bounce rate concerns. In all our years using Klaviyo and MailerLite, this had never happened - not once. I’m frustrated that I'm spending time and money jumping through hoops to meet the standards of what is, the cheapest and lowest rated email service of the 3. Brevo feels like a watered-down, knock off of Klaviyo without the features or reliability. While I do appreciate the pay-per-email pricing model, it comes at the cost of needless hurdles. Unless price is your only concern, I would not recommend Brevo. It may be an option for startups on a tight budget, but be prepared for added work and limitations. This experience has only motivated me to grow my business so I can afford to return to Klaviyo.

Art on a Postcard

May 13, 2025  on Shopify

Very user friendly, whenever we have had issues the support team has been very helpful and responsive.

Cleaners Gallery

May 12, 2025  on Shopify

I had an excellent experience with Yash from the Brevo support team regarding the reactivation of my campaign. He demonstrated outstanding customer service — quick to respond, clear in communication, and very efficient in resolving the issue. Yash not only helped regain access to my campaign smoothly but also ensured I understood the process every step of the way. His professionalism and customer-focused attitude truly made a difference. Thank you, Yash, for the top-tier support!

sabine werner jewellery

May 05, 2025  on Shopify

Nayan, was such a super star helping me getting my subscriber problem sorted. He patiently explained everything and got back to me for an additional enquiry. best support

mybaobae

Apr 29, 2025  on Shopify

amazing and fast customer service! i highly recommend. There are also a lot of features that's included that makes the whole shopping experience for customers very seamless.

Divie

Apr 29, 2025  on Shopify

Yash was super helpful to connect my Shopify website and make everything smooth and efficient ! Thanks a lot for the great service.

Arsayo paris

Apr 26, 2025  on Shopify

Best Marketing suite! I tried so many, and this one is definitely the best (by far), best price, and more importantly, best customer service (special shoutout to Hari). If you have any issue, you have a chat available pretty much every time, and the possibilities are endless. HIGHLY RECOMMENDED!

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