PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

ArmasStyle

Oct 14, 2024  on Shopify

ME gusto mucho el servicio de atención al cliente. Te hacen sentir muy bien atendido. Lo recomiendo 100%. Soy de Venezuela.

Timperio

Oct 14, 2024  on Shopify

I started using this app a few weeks ago, and so far, my experience has been great. On top of that, they have a superb support team that helped me every step of the way. Truly outstanding and highly recommended. A special note of thanks to Sowbagya—she provided exceptional assistance and helped us solve a major issue we faced. Thank you so much!

LAKDI | Buy Furniture Online | Interior Design Company

Oct 14, 2024  on Shopify

It's a great chat with Rojen, they help me all possible way anyone can. Thanks Rojen, we are looking for long-term communication with you for our growth. Keep me posted if any optimization tips we can do.

TEE WAX

Oct 14, 2024  on Shopify

bonjour, je suis ravi de cette application et de l'équipe d'aide à distance pour résoudre les problématiques ! Merci à Rojen!

SassyCove

Sep 30, 2024  on Shopify

SUPERB support from PushOwl! When you're just starting out, a lot of things can get very confusing and scary. But Rojen's reassurance and support have made me feel not only inspired and motivated but that I'M NOT ALONE IN THIS. And for this reason alone, I'm sticking to PushOwl forever! Thank you so much to PushOwl and the team behind making this all possible. I can't wait to see PushOwl's features in action!

ManaCat

Sep 29, 2024  on Shopify

Pallavi was a great help in getting the account setup quickly and with a bonus offer. Will see how it goes over time but I have used Brevo before and I'm sure this will be just as good.

Berla Beauty

Sep 28, 2024  on Shopify

I had the pleasure of being assisted by Rojen today, and it was a breath of fresh air. He helped me restore my lost data and was incredibly kind and patient throughout the process. Rojen took the time to answer all of my questions thoroughly, ensuring I felt confident moving forward. His excellent support made the experience stress-free, and I greatly appreciate his help.

JLD

Sep 27, 2024  on Shopify

I have removed this app, and still code is on my theme version jld 78, and jld79.. Can you fix /remove it

LìLà Toys - Giochi fuori dagli schemi

Sep 26, 2024  on Shopify

Capaci e competenti nel risolvere le problematiche più complesse. Attenti e cordiali. Un'ottima esperienza.

Odette La Culottée

Sep 26, 2024  on Shopify

Rojen was a true asset to help us install PushOwl and migrate all information of our previous Brevo account! Everything went smooth and on-time! Many thanks to you Rojen.

Froggie Shoes

Sep 26, 2024  on Shopify

Pushowl and Brevo have been game changers. The interface is intuitive, and the automation features are top-notch. The team is very eager to help at any moment.

Helvilab

Sep 25, 2024  on Shopify

Die Herren hinter Brevo sind absolut TOP. Ich habe in 20 Jahren E-Commerce noch nie eine so starke Kundenorientierung und einen so guten Kundenservice erlebt wie bei Brevo. Abgesehen davon ist das Tool absolut top und die Integration in Shopify super easy. Weiter so!

R3 CONCEPT

Sep 25, 2024  on Shopify

As a beginner, I found Brevo incredibly easy to use! The platform is very intuitive, and the setup process was smooth. Even without prior experience in email marketing, I was able to create professional-looking emails using their drag-and-drop editor. The templates are beautiful and save a lot of time. The best part for me as a newbie is the automation feature. I was able to set up simple workflows to send emails automatically to my subscribers, and it was much easier than I expected. I also appreciate how Brevo helps you segment your audience and personalize emails without much effort.

Purpose Paper

Sep 24, 2024  on Shopify

We're new on PushOwl and Brevo, so we're learning how to use it in the best way. Pallavi assisted us with automations and segments. She answered all my questions with attention and dedication.

Glov Beauty

Sep 23, 2024  on Shopify

PushOwl has been an absolute game changer for our Shopify store. It's incredibly easy to use, and the results have been fantastic. The app has allowed us to reach our customers in real-time with push notifications, which has significantly boosted our engagement and sales. A special shoutout to Arvind, who was extremely helpful throughout the entire process. His support and guidance made a huge difference, and I couldn’t have done it without his assistance. If you're looking to take your store to the next level, PushOwl is a must-have! Highly recommended.

Leighsa Mari

Sep 22, 2024  on Shopify

To say I'm a happy customer is an understatement. I had the absolute pleasure of Rojan's assistance in resolving my contact push from Shopify as well as my automations. Rojan resolved all issues, and supported me fully with my automations. I was so shocked by not only his willingness to arrange my automations for me, he was so thorough, and patient, it's been a very long while since I've received such great customer service. Despite how late it was in his location, once he'd set me up for success he still asked if there was anything else he could assist me with! If I could give him 10 stars I would. Rojan I can't thank you enough! It was a pleasure receiving your support. All the best, Leighsa

Ekaterina Moré

Sep 19, 2024  on Shopify

Funktioniert super. Insbesondere die Landing Page Features sind besser, wie bei vielen anderen Anbietern. Customer Service ist auch gut, wenn es mal drauf ankommt. Bin begeistert.

theFeinheit

Sep 18, 2024  on Shopify

I got more than what I bargained for. Amazing app, amazing concept, amazing customer service. Pallavi is great! Wouldn't have done it any other way. No wonder this app is rated 5* I hardly give any reviews, but when I do, definitely something worth reviewing for ( 5* or 1* nothing in between)! I am so happy to have found this app and chat with Pallavi!

Queen of Peas

Sep 18, 2024  on Shopify

I had the pleasure of working with Pallavi from PushOwl & Brevo, and I couldn’t be more impressed. I was exploring different email, web push, and SMS automation platforms, just checking out my options, but Brevo really sold me thanks to Pallavi's incredible support. The platform itself is super user-friendly, even for a newbie like me, but what stood out was the awesome guidance I received. Pallavi was really helpful, answering all my questions and making the whole process smooth and easy. If you're considering automation solutions, I highly recommend Brevo—and big kudos to Pallavi for the great job! Adam from Queen of Peas

Dm Ties s.r.l.

Sep 18, 2024  on Shopify

My consultant, Rojen, was perfect. He answered all my questions clearly and made it very easy for me to migrate my account, thus allowing me not to lose a single second with my activities. It was very easy to talk to him and explain my problems. I am really very satisfied!

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