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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,153)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Fij

Nov 20, 2024  on Shopify

Sowbagya was the best support person I've had! Thank you for all your help and answering so many of my questions!

byxco

Nov 14, 2024  on Shopify

Wonderfully helpful staff, and a lot of powerful tools with reasonable pricing. We have a large contacts list but only send out a handful of newsletters annually, and the way their pricing structure works allows us to just do a few staggered duplicate campaigns and keep the cost reasonable. Sowbagya on the tech support team did a wonderful job of helping us set up some automations for our signup form and verifying it was working correctly!

Born To Produce

Nov 14, 2024  on Shopify

We've just moved over from Mailchimp as it was too expensive, and so far we're delighted. The integration is smooth and the customer service (Rojen) is superb! Recommended!

Aurora Nutrio

Nov 12, 2024  on Shopify

The new integration is very helpful to extract more relevant data. Especially the customer support is very friendly and fast working which helped us tremendously to get the best out of the app. Thank you!

Little MooN

Nov 10, 2024  on Shopify

Una aplicación muy completa e intuitiva incluso en su plan gratuito. Además su atención personalizada y el seguimiento es excelente ante cualquier duda. Doy las gracias a Rojen, que me ha ayudado muy atentamente con TODO el proceso de la integración para que resultara realmente fácil. Excelente profesional! Muy recomendable!

Maison Primavera

Nov 10, 2024  on Shopify

Merci beaucoup à Sowbagya pour son aide dans la recherche du meilleur plan Brevo pour notre petite entreprise !

LESS STRESS CLOTHES

Nov 10, 2024  on Shopify

Great tool for marketing and in case of any problem their customer support is very helpful and able to find quick solution to any problem!

AMR Hair & Beauty

Nov 10, 2024  on Shopify

Be very cautious with this app. The stats they show are very misleading! by default revenue attribution the app shows is anybody who got the impression in the last 7 days and with their recent changes in the app you even can't change it with the free account. to see their real effect on your revenue make sure to see your analytics on Shopify analytics or GA.

Advait Wellness

Nov 09, 2024  on Shopify

We still have to get started with using Pushowl+Brevo. However, the support provided by Rojen in the initial setup and getting started was very good. Both Rojen and Sowbagya were very helpful and followed up with our case diligently. I was delighted by Rojen's promptness in responding to our query and was presently surprised by the workaround offered to ease our functioning. Really appreciate them for being available and also their flexibility.

Meraki Beach

Nov 06, 2024  on Shopify

Rojen was incredibly helpful with a pricing issue that we had, he sorted it very quickly and was super helpful and lovely!

REVKIT

Nov 04, 2024  on Shopify

Support: Rojen was very helpful. He got my account back from suspension and helped fix some issues. App: A little confusing. Going to the app in Shopify sends you out to the PushOwl website. Clicking on email pages in their site sends you over to Brevo. Opt-in function seems a little buggy but haven't run multiple tests yet.

PE - Flawless Bloom LLC

Oct 31, 2024  on Shopify

Brevo has been excellent. Anand provided fantastic customer support. I would recommend switching to their email services. Web Push is another great marketing tool for reaching your customers!

Gnomo®

Oct 29, 2024  on Shopify

Since they include brevo the plans are incredibly expensive, PushOwls was good, why push to pay for emails if we don't need them? Just looking for an alternative.

ViGELLA™

Oct 28, 2024  on Shopify

PushOwl has been fantastic for us as a startup! They offered us an attractive bundle tailored to our needs, making it easy to get started. The customer service has been top-notch, always responsive and helpful. Highly recommend PushOwl to any business looking to boost their engagement effortlessly!

DWC Magazine: Strong Women, Strong Voices

Oct 28, 2024  on Shopify

Definitely one of the best around. Signed up, needed to understand a few things, Rojen walked me through in detail. Customer service is definitely a huge difference compared to other apps on Shopify. Rojen was patient, took interest in what our business was and everything was set up in minutes! Thank you very much and will update as we get our campaigns going.

Borromini Firenze

Oct 25, 2024  on Shopify

Since I started using PushOwl for my Shopify store, it's become an essential part of my marketing toolkit. The app is incredibly user-friendly, and setting up push notification campaigns for the entire year was seamless—no hassle at all. It's amazing to see real-time engagement with our customers, which has directly contributed to increased sales and brand visibility. On the email marketing side, Brevo has also been impressive. Their platform is intuitive and provides excellent support. A special thanks to Rojen, whose patience and dedication made transitioning to their email services smooth and stress-free. PushOwl and Brevo together have been a winning combo for our store!

Tufting Box

Oct 24, 2024  on Shopify

Rojen has been incredibly helpful, providing regular updates and clarifying everything in a clear and timely manner. Excellent communication and support throughout the process!

Alfamer

Oct 23, 2024  on Shopify

Rojen did a great jos in the beginning when we changed to this PushOwl+Brevo application! We could continue using this new application without problems, so thanks a lot!

MY MENSTRUAL COMPANY

Oct 23, 2024  on Shopify

Rojen (membre de l'équipe de Brevo) a pris le temps à chaque fois que j'étais en galère de répondre et de se renseigner avec l'équipe technique quand je ne comprenais pas quelque chose. Mes mails de test étaient bloqués sans raison apparente, je lui ai transmis mon interrogation et en quelques jours c'était réglé grâce à sa réactivité et à l'équipe technique au top. Un plaisir d'avoir des humains à qui parler quand on a une galère, sans attendre 1000 ans ou de se taper une musique d'attente d'ascenseur. Merci !

Biocraftlab

Oct 23, 2024  on Shopify

Ich wurde sehr gut von Pallavi unterstütz. Es waren ein paar Probleme mit Brevo nach der Nutzung von PushOwl gegeben. Diese konnten von Pallavi gelöst werden. Ich würde trotzdem empfehlen, dass es hier eine anderen Lösung für Kunden gibt die bereits BRevo nutzen und dann Pushwol dazu nutzen möchten. Das Pricing muss einheitlich werden, sonst fühlt man sich als Kunden gettäuscht.

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