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Customer reviews: Brevo PushOwl: Email,Push,SMS

Develop by Shopify

Reviews (1,683)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Wilson Brasil

Dec 26, 2025  on Shopify

Gostaria de registrar meu agradecimento pelo excelente atendimento prestado pelo atendente Raul e Anjali. Desde o início do contato, fui atendido com muita atenção, profissionalismo e clareza nas informações. Todas as minhas dúvidas foram respondidas de forma rápida e objetiva, demonstrando total domínio sobre o assunto e verdadeira preocupação em ajudar. É sempre muito positivo quando encontramos um suporte tão eficiente e dedicado. Parabéns pelo ótimo trabalho e pela postura exemplar no atendimento ao cliente. Muito obrigado!

Uni-Trend US

Dec 23, 2025  on Shopify

We use Brevo for our email marketing backend. This app makes it very easy to connect your shopify store, if you use Brevo, too. If you use something else, then I am not sure how good this will work for you. I didn't use it for the opt-in or push. I just wanted a simple way to bring the data from Shopify. Rahul, from the PushOwl team, was very helpful in getting my store connected. They offer a lot of features that I haven't explored. The pop-up wheel spinner is the first one I will look at, as I have another one now and if this integrates better, I may switch it. Like anything else, your mileage will vary. For what I needed, and the support they gave me (and seem like will continue to give in the future) I rate them a solid 5-stars.

Salomon Brasil

Dec 23, 2025  on Shopify

Tive mais um suporte com o Raul, e quero deixar registrado aqui o exelente trabalho dele em poder tirar minhas duvidas. Obrigado novamente por toda ajuda e atenção.

LITTLE CARROT

Dec 23, 2025  on Shopify

Their support system is excellent, Yash has helped me with most of my queries promptly. They have curated a special plan to support me initially, which is a very good gesture to support a new Brand. Highly recommend the same to everyone.

Owen Scott Bespoke

Dec 22, 2025  on Shopify

Great Customer service from Raul. Ran in to a couple issues with pushowl but raul solved everything for me. Legend.

Emporio nel Bosco

Dec 18, 2025  on Shopify

I had an issue with the migration, I did not do it in time, but Anjali helped me to quickly solve the issue.

Rotarco

Dec 16, 2025  on Shopify

O suporte prestado pelo Raul foi acertivo e eficiente. Parecia ter lido minha mente de cliente. Espero que pessoas como o Raul sejam a maior parte do vosso efetivo e que essa qualidade se reflita sempre nas vossas operações. Cumprimentos,

Perfecte Wijn

Dec 16, 2025  on Shopify

Never been a big fan of the Brevo Editor. But after the last update everything became so hard to edit it takes me more then double the time to make a newsletter. Don't recommend.

Domaines d’Exea

Dec 16, 2025  on Shopify

Yash has been really helpful in the migration from Brevo to Pushowl on Shopify. It makes such a difference to have a real support. Looking forward to using the app!

myline Deutschland GmbH

Dec 16, 2025  on Shopify

Support (from Nayan) was absolutly fantastic, he was quick to respond and made sure to help us fix whatever problem. Great experience working with the support!

Les Heritieres

Dec 15, 2025  on Shopify

Great support and app what do you need more ? They manage my migration from Brevo as chief thanks to Raul !

AnniWear

Dec 15, 2025  on Shopify

Great service. Yash and his team did a fantastic job helping me resolve my query, and I'm very happy with the result.

My Furry Prints

Dec 14, 2025  on Shopify

The Support Agent "Raul" was super helpful and straightforward. No fuss, just solutions, as every SaaS company should always be.

busy-kids.de

Dec 12, 2025  on Shopify

We’ve been using this app for our email campaigns, and it’s been a great experience so far. Special thanks to Raul from support! His responses were clear, quick, and helpful. He even surprised us with extra credits as a Christmas gift :)

The Lavender Vibe

Dec 12, 2025  on Shopify

Yash was so helpful, explaining things to me easily and patiently especially since I didn't know anything and I was just starting and he helped ease my worries about hidden fees, so I really appreciate it <3

Wilson Brasil

Dec 11, 2025  on Shopify

Gostaria de registrar meu agradecimento pelo excelente atendimento prestado pelo atendente Raul. Desde o início do contato, fui atendido com muita atenção, profissionalismo e clareza nas informações. Todas as minhas dúvidas foram respondidas de forma rápida e objetiva, demonstrando total domínio sobre o assunto e verdadeira preocupação em ajudar. É sempre muito positivo quando encontramos um suporte tão eficiente e dedicado. Parabéns pelo ótimo trabalho e pela postura exemplar no atendimento ao cliente. Muito obrigado!

MedTailor Scrubs

Dec 11, 2025  on Shopify

I received excellent support from Raul. I had originally set up Pushowl earlier this year and was looking to upgrade our account so we could manage email marketing as well. He assisted in making sure our Brevo account was fully integrated with Pushowl which allows us to manage all our communications via Pushowl.

Bougie Nicole

Dec 11, 2025  on Shopify

Une experience formidable avec Anjali ! Présente à tout moment pour m'aider dans la configuration de mon application! Merci 1000 fois ! C'était super de se sentir suivi tout au long de mes questions ! Un grand Bravo !

Fenigo

Dec 10, 2025  on Shopify

We used Brevo PushOwl to connect our new Shopify store with our existing Brevo account. Customer service was amazing when I had questions about the integration, and they took care of the setup seamlessly. Highly recommended - thanks for all your help!

italienisch-einkaufen.de

Dec 08, 2025  on Shopify

Der Support mit Raul ist durchweg angenehm: Der Chat startet ohne Verzögerung, und alle Fragen werden prompt, klar und vollständig beantwortet.

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