PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

EvoNatural

Jul 02, 2024  on Shopify

The help with onboarding was second to none, everything I needed to know was answered knowledgeably and helpfully by a lovely human called Rojen who not only answered all queries but where possible provided examples, visuals to help me to take necessary set up actions and he also offered explanations. Beyond this, where possible he undertook actions himself to help me with the set up process. All in all a faultless service and I would not hesitate to recommend it. The cost of email marketing has increased to an extreme level and this service seems to be more competitive on the pricing front too which makes it a possibility for an unfunded start up.

SAINT ALEXANDER

Jul 01, 2024  on Shopify

suspended my account after only 900/28k emails sent. Wont refund or give me money back but suspeneded me before i even fully sent a campaign

StrongFood

Jul 01, 2024  on Shopify

Very good and easy to use, everything seems to work so far. Support with Sowbagya was great she was very helpful and always active in the chat!!

SeductiveUtopia.net

Jul 01, 2024  on Shopify

PushOwl wowed me with their offer and their app is amazing! Pallavi’s service was exceptional. Grateful and impressed!

EricSaloDesign.com

Jul 01, 2024  on Shopify

PushOwl is an amazing app and the offer they gave me is beyond compare. I am forever grateful and I have to say that the service from Pallavi was top notch! Thanks again!

ZAAPLI

Jun 28, 2024  on Shopify

Just what I needed and more! It was easy to understand and set up. Spoke with Rojen from customer service and he was AWESOME!

B YourChange

Jun 27, 2024  on Shopify

I had the chance to talk to Rojen all afternoon to access my dashboard. I was already using Brevo before integrating it into Shopify, and it was quick. Rojen was available to answer my questions. I am delighted to have had such a nice person, who wanted to offer me the best and was available to answer me quickly.

La Vague Vintage Shop

Jun 26, 2024  on Shopify

I had the pleasure of receiving help from Pallavi via the PushOwl chat. I had many questions, and she guided me and gave me great advice to succeed. She was truly kind, patient, and professional. I would recommend her to anyone starting on this entrepreneurial adventure.

Technium

Jun 24, 2024  on Shopify

The team at PushOwl are amazing. Friendly, kind, helpful and they know what's up and Rojen, in particular, was a very professional and courteous friend when I spoke to him. It took him minutes and BAM, I was setup. He hooked me up with hundreds of free emails until I hit a mark, then I have to pay. But that would mean, I am making bank and I will gladly pay those guys. Team is great, product is great ,... AS IT SOULD BE :)

Smartblend

Jun 20, 2024  on Shopify

I've only been using the app for a few days now, so I can't provide a comprehensive review yet. However, I can confidently say that their customer support is unmatched! I encountered some issues during the setup, and Rojen went above and beyond to ensure that everything was set up correctly.

Uniex Inc.

Jun 18, 2024  on Shopify

Today I was helped by the customer service team, specifically by Rojer & I have to say they just restored my hope in good customer service, since unfortunately nowadays no one seems to know what they're doing anymore it was definitely a breath of fresh air, I'm super happy to have joined, especially now just because of my one conversation. Truly exceptional service, everyone should sign up. Thanks again Rojer! <3

Smoke And Flame

Jun 18, 2024  on Shopify

False advertising! Website says you get 300 emails a DAY yet the app will only give you 500 a MONTH. When challenged, customer services said it was an "old offer" (despite the website being screengrabbed on the day) - I call it false advertising, especially when you can get thousands of free emails from other providers.

My Store

Jun 17, 2024  on Shopify

I had an excellent experience with PushOwl`s customer support team, with Pallavi in particular. She was incredibly responsive and helpful. Her prompt assistance resolved my issues efficiently. I also find the app itself user-friendly and easy to navigate. Highly recommend !

Gift Multiverse

Jun 13, 2024  on Shopify

Push Owl is a fantastic Tool for push messagin. Mow they offer also email, so they went above and beyond. Very useful interface, easy to configure and friendly user experience, it is the ultimate tool for a great MKT strategy. Kudos for the customer support team, they are always ready and keen to lend a hand... fantastic!!

Tela Tapijten

Jun 13, 2024  on Shopify

As for the customer service: Rojen really helped me and made me feel welcome to use their application and introduced me to anything. Customer Service Spot on! And for the app: The UI looks smooth and the integration went well. The designing of the notification is simple yet effective as well. I appreciate this. Deserve's a total of 5 stars minimum. Thank you Rojen and the Pushowl & Brevo Team!

Tina Heissler

Jun 13, 2024  on Shopify

I just started using PushOwl and Brevo but already love it. They have great features and whenever I'm not sure about something or need some assistance their staff answers almost immediately and is super friendly. I'm excited to see how great of a help it will be for my business.

Pantufas & Pijamas

Jun 13, 2024  on Shopify

Great support from Pallavi who was super nice with me, explaining everything that I need to know. I'm really happy with her assistance. Thank you all. Fernando

Essenciel

Jun 10, 2024  on Shopify

La aplicación cuenta con un servicio de soporte excepcional, el cual se distingue por su eficacia y atención al cliente de primera categoría.

SKYBAK SWIMWEAR

Jun 06, 2024  on Shopify

Your agent Rojen was brilliant. He was super polite, friendly and quick to respond. He solved all of my exporting issues and was also able to upgrade my account. Thank you. Happy customer here.

Cafe Desire

Jun 02, 2024  on Shopify

Received good support from the tech team. They are ready to help all the times whenever we required. Thanks! App is good we are using for the past five years for our several Shopify stores.

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