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PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,154)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Titilio.com

Apr 20, 2024  on Shopify

Atendimento nota 1 milhão!!! mais 5 milhões de estrelas!!! Rojen foi um verdadeiro amigo irmão e fez tudo para mim! Configurou o pushOwl 100% e ainda me deu dicas para melhorar o meu Site e ficou junto comigo até eu terminar. Ele nao só configirou 100% o PushOwl no meu site como aida fez junto comigo a melhoria de todo o meu site. esse atendimento eu nunca tive em lugar nenhumamigos! Muito obrigado PushOwl e Rojen por tudo! essa parceria vai durar muito!

Milbby.com

Apr 19, 2024  on Shopify

Easy to use. We were up and running in a few minutes. It has useful customization capabilities both for types of campaigns and messages. Customer support team is very responsive.

Walkaboutgirl

Apr 19, 2024  on Shopify

far beyond service and went out of the way to make sure i ubderstood all the pushowl can do. , i recommend this to anyone. its the best app with the best service. 5 plus stars and more FANTASTIC

BulkSupplements.com

Apr 18, 2024  on Shopify

Straightforward system. We've generated a significant portion of revenue with this service. Last, I love the support team who will patiently discuss anything that comes up.

illstinct

Apr 15, 2024  on Shopify

It's unparalleled support! I wrote a lot with Shreesha and he responded to everything. It could solve all my questions and gave me a comprehensive insight into the app and explained everything to me. He took a lot of time for me and I'm very happy about it! I am very happy that I can now use the app with a good feeling. Thank you Shreesha!

SILVERVE

Apr 11, 2024  on Shopify

Rojen has been awesome in providing all the information that I needed to setup the App. Thank you so much for all the support!

Shapellx

Apr 11, 2024  on Shopify

I want to express my utmost satisfaction and gratitude for the exceptional service provided by your team. Here are the top five reasons why I highly recommend Push: 1. Prompt and responsive: Your team's quick response time and attentiveness to my inquiries have been remarkable. 2. Expertise and professionalism: The depth of knowledge and expertise demonstrated by your team is truly impressive. 3. Tailored solutions: You understand my unique needs and deliver personalized solutions accordingly. 4. Seamless teamwork: The seamless collaboration among your team members ensures smooth operations and outstanding results. 5. Exceptional customer experience: From start to finish, the customer experience provided by Push has been exceptional. In conclusion, I couldn't be more satisfied with the service I have received from Push. I wholeheartedly recommend Push to anyone in need of top-notch service. Thank you for your outstanding support.

Debbie Lukas Designs

Apr 10, 2024  on Shopify

I wasn't sure I wanted a push notification for my business but Shreesha showed me just how beneficial and useful it is and how it has potential to grow my sales. Shreesha is a complete joy to speak to, if you are fortunate enough to get through to her, you will not be disappointed! She makes signing up so easy and painless, she makes it fun and relaxing and is very easy to share the benefits competently and easily. Overall, I would recommend PushOwl (and Shreesha) to any business but especially small businesses.

Wonder Wish List

Apr 09, 2024  on Shopify

I recently had the pleasure of working with Rojen from the PushOwl team, and I must say, the level of customer service I received was truly outstanding. I was looking to upgrade my PushOwl plan to the Business tier, and Rojen went above and beyond to ensure a smooth and hassle-free process. He is incredibly knowledgeable and responsive. What really stood out to me was Rojen's proactive approach. He reached out to me directly, offered a free upgrade to the Business plan, and walked me through the entire process step-by-step. This level of personalized attention is rare these days, and it made the entire experience feel tailored to my business.

LightForce Laser Engraving

Apr 08, 2024  on Shopify

If I could leave more stars I would! In a stream of apps dedicated to email campaigns, push notifications, and driving ecommerce sales, Push Owl is a must have for stores looking to grow -- the app is intuitive and powerful. Plus the customer service is even better. Rojan was perhaps the most supportive and helpful person I've come across working with app integrations. You will get top notch service and an easy onboarding process with this app. Push Owl had me set up in minutes. It's so intuitive I could do it myself, but the added guidance, tips, and suggestions for starting a campaign was invaluable!

Mere Ram

Apr 07, 2024  on Shopify

I installed PushOwl today, Rojen supported me with every step and he was quite helpful with the complete process. I would recommend it to every Shopify store.

Barty life

Apr 06, 2024  on Shopify

I'm just beginning to explore this application and I'm truly grateful for the chance to utilize the early stage business plan. It's proven to be an invaluable resource for fledgling stores like mine. A special thanks goes out to Shreesha, whose detailed explanation of the entire process has been immensely helpful. Moreover, he went above and beyond by providing me with all the necessary information to optimize my use of the application. His assistance has truly exceeded my expectations.

Curves In Style

Apr 04, 2024  on Shopify

I love what this app is about and what it does. I want to give a shout out to Rojen who was so helpful in explaining the process and walking through it with me while i was online. He was very patient and friendly and made sure I understood how it works. He was the first customer service person I have talked to recently that was so kind and helpful.

Konkurspriser.dk

Apr 03, 2024  on Shopify

We've been using this app for several years and it has been a great way to generate extra form of revenue. Their customer support is also very helpful and great at responding fast

ProGrip Grip Socks

Mar 25, 2024  on Shopify

We're still in the early stages of working with this app on our store. However, we're extremely pleased with the functionality that we have used to date and seen a positive impact on our store. I would highly recommend this app for your store, whether you're just starting out or you're a seasoned professional. Customer service is exceptional. Shout out to Rojen who's a 'Rock Star'.

Radial Llantas

Mar 25, 2024  on Shopify

AT first i wasnt truly confident about how our users would react to such an invasive feature, i decided to give it a try and to say that i was delighted is an understatement, the ROI of this application has been nothing short of amazing, leading to over 4k usd of aditional monthly sales, definitely would recommend!

Tip Top

Jan 31, 2024  on Shopify

Works as expected and has useful metrics to track. customer support is also super helpful and responsive!

Somvic

Jan 26, 2024  on Shopify

First I will like thank rojen specially for helping through the process and understanding how your service works as I just joined Shopify and looking to use your email service, he was so kind and took his time to even share me suggestions and links for me to look through while he was still online rendering service and guiding me through. I must say he’s very patient, the kindest customer service person I’ve come across, he’s understanding, he knows his job and I just want to say keep up the good work rojen and I would have dropped this review since but I had issues with payment and the app won’t let me drop a review thank you once again rojen. Also I forgot to mention he upgraded my plan to a new one. Thank you Victoria from Nigeria

Deb's Jazzy Jems

Jan 02, 2024  on Shopify

I am new to using this app but needed some assistance as I was not seeing the results I had anticipated. Upon speaking with a CSR, Rojen, he was extremely helpful and also found that I had set up my push notices incorrectly, hence, why I was not getting the results. He also offered me a Business free plan to help build my business. I already feel 2024 will be better! I appreciate it that he went above and beyond to assist me! :)

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