PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Zwergensache

May 29, 2024  on Shopify

We recently migrated from WooCommerce to Shopify and needed to install PushOwl to manage our notifications. Having previously used Brevo, we encountered some challenges transitioning to PushOwl. Thankfully, the PushOwl support team, especially Rojen, was incredibly helpful. Rojen responded quickly, was extremely friendly, and addressed all our questions, making the migration to Shopify smooth and almost problem-free. We highly recommend PushOwl for their excellent customer support!

MobilityActive

Apr 29, 2024  on Shopify

These guys are insane with their customer service and helpfulness. Big shoutout to Anand. Looking forward to integrating this in to my store. Initial reaction to implementation seems straight forward.

Panchakritya

Apr 28, 2024  on Shopify

With this app, I am able to effortlessly connect with my audience, tailor messages, and track engagement in real-time. It's a game-changer !

Shahzeb Saeed

Apr 25, 2024  on Shopify

A good customer support is the core part of successfull company. Push owl guys are doing wonderful job by addressing customer's complaint attentively. Guys you must try the new email integration tool. It's on our test drive. We are using pushowl tool since year and so far it's meeting our requirement. Good luck pushowl.

The Bayside Bohemian

Apr 24, 2024  on Shopify

I spoke with Rojen and he was great! quickly to respond and ve3ry personable! He showed me a lot of info and was very informative. can't wait to learn more about PushOwl. First impressions are important and he made a good one!

Entrigued By Designz

Apr 24, 2024  on Shopify

I want to say this app is wonderful .It help me understand the features and gave me some solid advice for my business. The customer service people was in tune to my store needs.

Stray Jewelry

Apr 23, 2024  on Shopify

I just installed the app, so I can't say how it works for me yet, but customer service was great. Rojen was very helpful and informative. He walked me through everything I needed to know and answered all my questions. I'm excited to see what the app does for my shop!

YumeJeong Garden

Apr 23, 2024  on Shopify

I was very happy to talk with Rojen, one of the representatives who was kind and helpful enough to set up everything for me :) It was great telling him about my store and how its a new one along with how I wish to make it grow :) Thank you, PushOwl for your kind and generous help :)

Tippytoad

Apr 22, 2024  on Shopify

Outstanding support! Just finished chatting with Rojen. We installed PushOwl only six days ago and already we have 78 subscribers! :-) We had some questions regarding PushOwl's automated cart abandonment recover and, best of all, PushOwl's automated browse abandonment recovery feature. Rojen was so helpful and polite. He answered all of our questions. He was very thorough in explaining how the automations work and what to expect. It is quite apparent that Rojen and Nayan are fully invested in the success of PushOwls customers like Tippytoad! So far, I thinks we've picked a real winner with PushOwl and expect to see great results down the road, especially with Rojen and Nayan to help us! We will be back to review PushOwl and their awesome support staff as we give their system some time to grow our subscribers. Thanks again, Rojen @ PushOwl!

Gee Pebbles

Apr 22, 2024  on Shopify

I would recommend this app to everyone. Rojen especially was of great help to me. Thank you so much Rojen I just started a new business and I was just looking for marketing strategies, Rojen gave me a starting point and he suggested some ideas too. Great guy honestly. His level of customer service is none like I've ever experienced. He was formal but also friendly and kind.

Titilio.com

Apr 20, 2024  on Shopify

Atendimento nota 1 milhão!!! mais 5 milhões de estrelas!!! Rojen foi um verdadeiro amigo irmão e fez tudo para mim! Configurou o pushOwl 100% e ainda me deu dicas para melhorar o meu Site e ficou junto comigo até eu terminar. Ele nao só configirou 100% o PushOwl no meu site como aida fez junto comigo a melhoria de todo o meu site. esse atendimento eu nunca tive em lugar nenhumamigos! Muito obrigado PushOwl e Rojen por tudo! essa parceria vai durar muito!

Milbby.com

Apr 19, 2024  on Shopify

Easy to use. We were up and running in a few minutes. It has useful customization capabilities both for types of campaigns and messages. Customer support team is very responsive.

Walkaboutgirl

Apr 19, 2024  on Shopify

far beyond service and went out of the way to make sure i ubderstood all the pushowl can do. , i recommend this to anyone. its the best app with the best service. 5 plus stars and more FANTASTIC

BulkSupplements.com

Apr 18, 2024  on Shopify

Straightforward system. We've generated a significant portion of revenue with this service. Last, I love the support team who will patiently discuss anything that comes up.

illstinct

Apr 15, 2024  on Shopify

It's unparalleled support! I wrote a lot with Shreesha and he responded to everything. It could solve all my questions and gave me a comprehensive insight into the app and explained everything to me. He took a lot of time for me and I'm very happy about it! I am very happy that I can now use the app with a good feeling. Thank you Shreesha!

SILVERVE

Apr 11, 2024  on Shopify

Rojen has been awesome in providing all the information that I needed to setup the App. Thank you so much for all the support!

Shapellx

Apr 11, 2024  on Shopify

I want to express my utmost satisfaction and gratitude for the exceptional service provided by your team. Here are the top five reasons why I highly recommend Push: 1. Prompt and responsive: Your team's quick response time and attentiveness to my inquiries have been remarkable. 2. Expertise and professionalism: The depth of knowledge and expertise demonstrated by your team is truly impressive. 3. Tailored solutions: You understand my unique needs and deliver personalized solutions accordingly. 4. Seamless teamwork: The seamless collaboration among your team members ensures smooth operations and outstanding results. 5. Exceptional customer experience: From start to finish, the customer experience provided by Push has been exceptional. In conclusion, I couldn't be more satisfied with the service I have received from Push. I wholeheartedly recommend Push to anyone in need of top-notch service. Thank you for your outstanding support.

Debbie Lukas Designs

Apr 10, 2024  on Shopify

I wasn't sure I wanted a push notification for my business but Shreesha showed me just how beneficial and useful it is and how it has potential to grow my sales. Shreesha is a complete joy to speak to, if you are fortunate enough to get through to her, you will not be disappointed! She makes signing up so easy and painless, she makes it fun and relaxing and is very easy to share the benefits competently and easily. Overall, I would recommend PushOwl (and Shreesha) to any business but especially small businesses.

Wonder Wish List

Apr 09, 2024  on Shopify

I recently had the pleasure of working with Rojen from the PushOwl team, and I must say, the level of customer service I received was truly outstanding. I was looking to upgrade my PushOwl plan to the Business tier, and Rojen went above and beyond to ensure a smooth and hassle-free process. He is incredibly knowledgeable and responsive. What really stood out to me was Rojen's proactive approach. He reached out to me directly, offered a free upgrade to the Business plan, and walked me through the entire process step-by-step. This level of personalized attention is rare these days, and it made the entire experience feel tailored to my business.

LightForce Laser Engraving

Apr 08, 2024  on Shopify

If I could leave more stars I would! In a stream of apps dedicated to email campaigns, push notifications, and driving ecommerce sales, Push Owl is a must have for stores looking to grow -- the app is intuitive and powerful. Plus the customer service is even better. Rojan was perhaps the most supportive and helpful person I've come across working with app integrations. You will get top notch service and an easy onboarding process with this app. Push Owl had me set up in minutes. It's so intuitive I could do it myself, but the added guidance, tips, and suggestions for starting a campaign was invaluable!

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