Yotpo support was very helpful and was very quick to reply and solve my issues. Melvin was extremely helpful and effective in addressing my concern. He offered clear guidance and guided me step by step through the resolution process.

Quin was amazing! She helped me through the whole setup process and was glad to despite me being a boomer Thanks a lot Quin Love YOTPO

i was requested to check the support team to have my account verified before sending text message, John D. was so informative and patience... providing answers to my question and my account is now verified... much appreciated John.

Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.

Princess was really helpful she help me with my verification. It was so great this my first time using the app Big Thank PL

Very helpful support via online chat, PL particularly ensured that all my queries were dealt with appropriately. I would recommend Yotpo

John D provided a welcoming and amazing customer service experience. This app is very easy to use and the help is quick and thorough.

Un service support parfait et à l'écoute ! Je remercie tout particulièrement Rock N pour son aide.

best!!! I tried Klaviyo, Mailchimp, Seguno, pushowl in one day, all of those famous apps have issues. Thank you devs!!! you understand what users need and this app is amazing and touches the ground!!! keep going!!

Consiglio questa applicazione, già abbastanza conosciuta per chi fa SMS marketing. Inoltre, non è necessario sottoscrivere un abbonamento: si pagano solo gli SMS inviati dall’automazione. Ringrazio Rock del supporto clienti per aver chiarito in modo efficace i miei dubbi su alcuni aggiornamenti dell'app.

Been using their app for years now and I'm still amazed on how great their customer support is, especially Mr. Mevlin, thanks for assisting my on my concern

princess help me today and i am glad talking to her sheis so kind and helpful. she resolve every issue very kindly patiently she is a rockstar.

Melvin really got right to the point when I needed assistance and helped me right away. Great customer service!

I encountered a problem with email list importing during use, and agent John D helped me solve it very promptly and quickly.

Melvin F was very helpful and quick with their responses. Very easy to talk to and very helpful. Would recommend.

The customer service was really great and helpful. PL the person I spoke to was also very sweet and welcoming

GREAT APP for automated marketing and updates for clients. Marnie, made the verification process very easy! excited to use Yotpo for my clients.

Joann was very knowledgeable and helpful. The app seems awesome but I am just setting up now. For now though 5 stars.

My account was not verified for a few months without me knowing. But Melvin has been of great help to fix this issue in less than 10mn.

Good APP and the customer service named John D was very patient and solved my problem effectively. Recommend