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Customer reviews: Yotpo: Email Marketing & SMS

Yotpo is a powerful email and SMS marketing app designed to help Shopify stores boost engagement and sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (3,005)

Overall rating
4.8

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Furrose

Oct 06, 2024  on Shopify

Great user interface, amazing chat support (especially Melvin), great templates built-in that help grow your business.

Drawnstar Studio

Oct 04, 2024  on Shopify

John D was very patient with me and guided me through the steps to get my sms marketing up and running

earthernmagicessence

Oct 03, 2024  on Shopify

I had to validate my toll free-number and Joann was quick and efficient in helping me. great customer service!

DifferentTimes

Oct 01, 2024  on Shopify

Really great and excellent app. So easy to use and very straight forward. With a great customer from 'Jay', shout out to him. Really nice dude, and willing to help with everything I needed.

HUES STUDIO

Oct 01, 2024  on Shopify

I never had such an amazing customer experience, they are always willing to help, hear your doubts and resolve them too. Joann, thankyou so much man, for helping me out.

HeroHaven

Oct 01, 2024  on Shopify

I needed some help with editing specific formats on the mobile version of email campaigns and Melvin was able to help me with my inquiry right away.

Grand Example Apparel

Oct 01, 2024  on Shopify

I have tried to gain verification a handful of times when Yotpo was newer and always had no luck with support. Now I was able to get in touch with an agent after only a minute or two. Great help and assistance, the process was a breeze!

PUREVA

Sep 30, 2024  on Shopify

John D. was very helpful with making sure all my questions or concerns were answered when i went to contact support.

Bon Tropik

Sep 29, 2024  on Shopify

John D was very helpful in completing Account Verification so we could get up and running. He's very fast and professional!

House of Cardwell

Sep 29, 2024  on Shopify

I highly recommend this app. The customer service was awesome. I didn't have to wait at all. "Rock N" the rep who helped me through the process step for step. Easy setup process. Thanks again Rock! This review is from a current shopify owner

Koss Design

Sep 29, 2024  on Shopify

I got the awul awul awul idea to turn on the low stock flow per SMS as it was a "must-win" and how stupid I was.. Few days later and hundred of hundreds of SMS sent I barely made 3 sale, and it cost me almost 1000€ with almost 0 results!! Avoid, AT ANY COST, turning on this and be VERY careful on turning on others flows.

Blueprint Financial Solutions

Sep 29, 2024  on Shopify

I've been so frustrated with the verification process, but today I received the absolute BEST help from Agent PL. She was incredibly patient and so helpful! I'm not exaggerating—she made a huge difference. I'm so grateful she was willing to go the extra mile for me

Gold Coin Bezels

Sep 29, 2024  on Shopify

Fantastic customer service. PL helped me get setup and verified. Made the process fast and easy. Thank you so much.

Storia

Sep 29, 2024  on Shopify

Great APP and support, i had a super efficient support with Joann to verified the app and check all the compliances and policies. The email block designs and flows are very user-friendly.

Digital Hub

Sep 28, 2024  on Shopify

The apps service are cool. they have immediate live chat where there support advisors will come and help you out immediately, Joann was the guy who helped me out and explained me everything and set me up to start running my email campaigns

STOLEN MOON

Sep 28, 2024  on Shopify

I had a lot of issue figuring out how to be able to have a embedded form to my landing page. John D took his time and went in and explain to me how it work and how to put it after he did it already for me. Really help me a lot and now i have a lot of people on my SMS. Thank John D

Tela's Honey

Sep 27, 2024  on Shopify

John D was super helpful and super patient with me! I am not tech savvy, and he gave clear instructions and made it easy for me to understand and didn't leave my side.

STARGAZE

Sep 27, 2024  on Shopify

Signed up for yotpo marketing. Quin Shiena G helped me sign up and a quick and easy job and was easy to communicate with

Project Divine

Sep 26, 2024  on Shopify

Melvin was very helpful to us getting SMS marketing and toll free number verification set up for our Shopify store. Thank you Yotpo and Melvin!

Chris Thompson Bags

Sep 26, 2024  on Shopify

So far, so good. I have chatted with Princess, Marne and Quin and all of them have been so helpful!! I am new to the app and flows but this seems pretty simple once you get the hang of it. I am a small business and would suggest it to others.

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