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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,435)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Lenny Rocks Web Designs

Sep 18, 2024  on Shopify

Melvin F was awesome! Super helpful. I really love using this app and also inviting my clients to use the app as well.

Sacred Persona

Sep 17, 2024  on Shopify

Marnie E was very easy to deal with she helped and guided me well during the verification process, customer service is nice and smooth

Fort Worth Streets Boutique

Sep 17, 2024  on Shopify

I have been so frustrated with the new regulations concerning email domains etc.... today I received the absolute BEST assistance from agent Marnie. She was so patient and helpful! I'm not joking when I say she helped me tremendously get my email set up and working. I am so appreciative that she was willing to go the extra mile with me.

Timeless Famme

Sep 17, 2024  on Shopify

“Estamos extremamente satisfeitos com o suporte oferecido pela Yotpo Email Marketing & SMS. Desde o primeiro contato, a equipe se mostrou muito eficiente e pronta para ajudar em todas as nossas dúvidas e necessidades. problemas técnicos, o atendimento foi ágil e solucionou tudo rapidamente. O conhecimento da equipe, combinado com a simpatia no atendimento, fez toda a diferença em nossa experiência. "

Acktus

Sep 17, 2024  on Shopify

Melvin was really helpful. He is doing an amazing job and he helped me so fast it's unimaginable. He didn't ask me to say any of this. Anyways make sure to ask for Melvin no matter who ever you are directly. MELVIN BEST!!!!

GOOD DOPE

Sep 15, 2024  on Shopify

Marmie E from support was amazing! They helped resolve my SMS/ Email marketing issue quickly. 5 stars x2 type of service! I'm very thankful!

Ashleighs Elite Extensions

Sep 15, 2024  on Shopify

Easily the best customer service chat I’ve ever encountered. PL was great help with all my questions and the app itself is very organized and professional.

EcoBreeze

Sep 15, 2024  on Shopify

PL helped me a lot with my issues. Very fast support and super friendly. The app itself is a MUST. Thanks

My Store

Sep 15, 2024  on Shopify

great experience John D helped me out and answered all my questions and made this process really smooth and easy .

Pâtisserie Nabliya

Sep 14, 2024  on Shopify

I appreciated the experience. Marnie. E was super friendly and helpful. Problem solved quickly. Keep it up.

Officialcertifiedbrand

Sep 14, 2024  on Shopify

fast response and willing to help with any questions I have. Princess did a great job solving the issue i had with my sms pop up! very good service!

Rob Steins

Sep 13, 2024  on Shopify

Quin did a great job helping me set up my store for SMS and marketing I'm happy to get things rolling.

Biomilk

Sep 13, 2024  on Shopify

Quin's customer support at YOTPO was fantastic! He helped streamline our SMS marketing setup on Shopify, offering insightful tips and resolving issues quickly. His proactive follow-ups ensured everything ran smoothly. Highly recommend for enhancing customer engagement on your store!

Cat Evolution

Sep 12, 2024  on Shopify

YotPo has a steep learning curve. However, the customer service has been fast to respond and friendly. John was very quick and friendly in providing answers where possible.

Relacasa

Sep 12, 2024  on Shopify

Very good app, I am just at the beginning but had a good start with the SMS verification. I got good Help from John D!

Tortoise & Hare Children's Boutique

Sep 12, 2024  on Shopify

Quin and John D. were both very helpful in assisting me with the process of getting verified for SMS as well as verifying my email domain.

Don't Label Me (DLM)

Sep 10, 2024  on Shopify

I'm so thankful for such great customer service. Quin is the BEST!!!! Quin was extremely patient with me and took of everything I needed.

Bull Terrier World

Sep 10, 2024  on Shopify

Great app with a lot of options! Also, the support is amazing, PL helped me very quickly with the template question I had. Thank you! :)

Self Paid Kulture

Sep 08, 2024  on Shopify

Representative PL was very patient and informative and helped me with my issue. Great customer servive

ebiketempo

Sep 08, 2024  on Shopify

Chat support was great thanks to Joann C for the amazing customer service. So for it has been a great experience using the app, specially with people like Joann.

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