Yotpo App Review: Email & SMS Marketing for Shopify

Customer reviews: Yotpo: Email Marketing & SMS

Yotpo is a powerful email and SMS marketing app designed to help Shopify stores boost engagement and sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (3,005)

Overall rating

4.8

5

1,076
4

43
3

7
2

3
1

30

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

Highly praised customer service, often described as efficient, patient, and solution-focused.
User-friendly interface and onboarding process for email and SMS marketing.
Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

Reports of inaccurate ROI data and lack of transparency in calculations.
Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
Frustration over unresolved technical support requests and platform bugs.
Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

CEW Store

Sep 24, 2024 on Shopify

Just worked with Joann at Yotpo support and got the most curtest and knowledgeable help ever, just great.

Saferaze

Sep 23, 2024 on Shopify

Marnie, was superb, very responsive and respectful. She was a great help and the problem was solved within minutes. THANK YOU very much Marnie

Beach Bite Tackle

Sep 22, 2024 on Shopify

John D in customer service was very kind fast and helpful in helping me accomplish what I was trying to do.

The Cultre Store.

Sep 22, 2024 on Shopify

PL helped me by swiftly responding to my requesting and guiding me through the process of verifying my TFN number I am very thankful for their help.

MUVIROA

Sep 22, 2024 on Shopify

J'ai été en contact avec "John D" et honnetement, il m'a beaucoup aidé dans les manipulation à faire. Merci à lui :)

Furry and Family Portraits

Sep 21, 2024 on Shopify

Yotpo is amazing to use. I am a complete newbie to this and got a lot of help from the customer support agents. Princess, Marnie, and Rock were patient and super helpful with my queries, and even will go to the back end to help fix some issues I had. For the people Yotpo gets 5 stars.

Nestinova

Sep 21, 2024 on Shopify

Comme d'hab, cette app est un must have pour récupérer des paniers abandonnés ! Le service client est top aussi ! Merci à Marnie pour son assistance :)

RosyWine

Sep 19, 2024 on Shopify

Not able to send sms campaign to 128 customer. it has been an hour and 0 sms were sent. I was running a midnight sale but it went to waste

Lenny Rocks Web Designs

Sep 18, 2024 on Shopify

Melvin F was awesome! Super helpful. I really love using this app and also inviting my clients to use the app as well.

Sacred Persona

Sep 17, 2024 on Shopify

Marnie E was very easy to deal with she helped and guided me well during the verification process, customer service is nice and smooth

Fort Worth Streets Boutique

Sep 17, 2024 on Shopify

I have been so frustrated with the new regulations concerning email domains etc.... today I received the absolute BEST assistance from agent Marnie. She was so patient and helpful! I'm not joking when I say she helped me tremendously get my email set up and working. I am so appreciative that she was willing to go the extra mile with me.

Timeless Famme

Sep 17, 2024 on Shopify

“Estamos extremamente satisfeitos com o suporte oferecido pela Yotpo Email Marketing & SMS. Desde o primeiro contato, a equipe se mostrou muito eficiente e pronta para ajudar em todas as nossas dúvidas e necessidades. problemas técnicos, o atendimento foi ágil e solucionou tudo rapidamente. O conhecimento da equipe, combinado com a simpatia no atendimento, fez toda a diferença em nossa experiência. "

Acktus

Sep 17, 2024 on Shopify

Melvin was really helpful. He is doing an amazing job and he helped me so fast it's unimaginable. He didn't ask me to say any of this. Anyways make sure to ask for Melvin no matter who ever you are directly. MELVIN BEST!!!!

GOOD DOPE

Sep 15, 2024 on Shopify

Marmie E from support was amazing! They helped resolve my SMS/ Email marketing issue quickly. 5 stars x2 type of service! I'm very thankful!

Ashleighs Elite Extensions

Sep 15, 2024 on Shopify

Easily the best customer service chat I’ve ever encountered. PL was great help with all my questions and the app itself is very organized and professional.

EcoBreeze

Sep 15, 2024 on Shopify

PL helped me a lot with my issues. Very fast support and super friendly. The app itself is a MUST. Thanks

My Store

Sep 15, 2024 on Shopify

great experience John D helped me out and answered all my questions and made this process really smooth and easy .

Pâtisserie Nabliya

Sep 14, 2024 on Shopify

I appreciated the experience. Marnie. E was super friendly and helpful. Problem solved quickly. Keep it up.

Officialcertifiedbrand

Sep 14, 2024 on Shopify

fast response and willing to help with any questions I have. Princess did a great job solving the issue i had with my sms pop up! very good service!

Rob Steins

Sep 13, 2024 on Shopify

Quin did a great job helping me set up my store for SMS and marketing I'm happy to get things rolling.