Joann C. was very helpful and efficient when resolving my issue. He provided very detailed instruction on how the app worked and suggested me to improved the app as well

I had an excellent experience with customer support, and PL was absolutely fantastic! They were incredibly friendly and helpful, making the whole process smooth and efficient. Everything was handled quickly, and I felt genuinely well taken care of throughout the interaction. Thank you so much for the outstanding service!

PL was amazing with the help that was provided today!! Thank you so much for making it easy for me to understand.

the customer service representative PL was great to work with and i would diffidently recommend her.

Quin was very helpful in helping me resolve some minor issues. I love this app have been using it for many years.

Yotpo support was very helpful and was very quick to reply and solve my issues. Melvin was extremely helpful and effective in addressing my concern. He offered clear guidance and guided me step by step through the resolution process.

Quin was amazing! She helped me through the whole setup process and was glad to despite me being a boomer Thanks a lot Quin Love YOTPO

i was requested to check the support team to have my account verified before sending text message, John D. was so informative and patience... providing answers to my question and my account is now verified... much appreciated John.

Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.

Princess was really helpful she help me with my verification. It was so great this my first time using the app Big Thank PL

Very helpful support via online chat, PL particularly ensured that all my queries were dealt with appropriately. I would recommend Yotpo

John D provided a welcoming and amazing customer service experience. This app is very easy to use and the help is quick and thorough.

Un service support parfait et à l'écoute ! Je remercie tout particulièrement Rock N pour son aide.

best!!! I tried Klaviyo, Mailchimp, Seguno, pushowl in one day, all of those famous apps have issues. Thank you devs!!! you understand what users need and this app is amazing and touches the ground!!! keep going!!

Consiglio questa applicazione, già abbastanza conosciuta per chi fa SMS marketing. Inoltre, non è necessario sottoscrivere un abbonamento: si pagano solo gli SMS inviati dall’automazione. Ringrazio Rock del supporto clienti per aver chiarito in modo efficace i miei dubbi su alcuni aggiornamenti dell'app.

Been using their app for years now and I'm still amazed on how great their customer support is, especially Mr. Mevlin, thanks for assisting my on my concern

princess help me today and i am glad talking to her sheis so kind and helpful. she resolve every issue very kindly patiently she is a rockstar.

Melvin really got right to the point when I needed assistance and helped me right away. Great customer service!

I encountered a problem with email list importing during use, and agent John D helped me solve it very promptly and quickly.

Melvin F was very helpful and quick with their responses. Very easy to talk to and very helpful. Would recommend.