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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,435)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

WildCatCo

Aug 26, 2024  on Shopify

The customer service was really great and helpful. PL the person I spoke to was also very sweet and welcoming

The OCCanitizer

Aug 26, 2024  on Shopify

GREAT APP for automated marketing and updates for clients. Marnie, made the verification process very easy! excited to use Yotpo for my clients.

Tumbler Troll

Aug 26, 2024  on Shopify

Joann was very knowledgeable and helpful. The app seems awesome but I am just setting up now. For now though 5 stars.

LumiArt

Aug 26, 2024  on Shopify

My account was not verified for a few months without me knowing. But Melvin has been of great help to fix this issue in less than 10mn.

attifit

Aug 25, 2024  on Shopify

Good APP and the customer service named John D was very patient and solved my problem effectively. Recommend

StitchWichs Custom Apparel & More

Aug 25, 2024  on Shopify

I contacted support via chat and spoke with Marnie. They were super helpful and walked me through updating the policies on my site for my toll-free number to be resubmitted for approval.

My Private Doula Sydney

Aug 25, 2024  on Shopify

Their support team is efficient and super helpful. Spoke to Mr Melvin F, was extremely quick with response time and easy to communicate with today.

Eternal

Aug 24, 2024  on Shopify

My support agent John D, Was veryy helpful and took the time to help me with the verification process Thank you!

Lluxe Lash Vault

Aug 24, 2024  on Shopify

John D was super helpful and walked me step by step to get my account verified in a short period of time! thank you again!!!

INDIGOS ONLY

Aug 23, 2024  on Shopify

John D help me resolve a question i had in mind about my account. Fast and efficient! Thanks for your patience!

Brushy™

Aug 22, 2024  on Shopify

Easy set up in 5-6mins. Rock was very helpful to assist me with some extra questions I had. thank you !

Calabash Tea

Aug 21, 2024  on Shopify

This app is a game-changer. Its robust marketing features allowed me to replace multiple apps with just one. Quin was incredibly helpful in guiding me to the documentation for the app set-up.

YEZO

Aug 21, 2024  on Shopify

Hello im writing a review about the person who helped me, the name was Quin and they completely saved me from hell. I was struggling so hard to get rid of my sms pop up for days and countless hours and she hlped me in seconds. Definitely deserves a raise.

NiaAseLLC

Aug 21, 2024  on Shopify

Needed some quick assistance for the relaunch of my website. Marnie was very helpful and knew exactly how to fix my issue.

Victorious Collection

Aug 21, 2024  on Shopify

Quin was very helpful! I appreciate them helping me get my account verified to launch my small business.

SANTO CABO

Aug 21, 2024  on Shopify

I have going back-and-forth between a few other SMS + email apps. Since Yotpo has been so easy to set up and also focuses on the customer interactions and reviews, as a small business I believe this is the best solution. Quin has been helping me through the process to get verified for SMS and it was easy clear and fast.

Patounia

Aug 21, 2024  on Shopify

I've been using the Yotpo SMS app and I'm really impressed with its effectiveness. It's easy to use and has greatly improved our customer communication. Special thanks to Jay for his outstanding customer service—quick, professional, and extremely helpful. Highly recommend Yotpo SMS!

The Melted Che

Aug 20, 2024  on Shopify

I needed help with trying to change my discount amount on my pop-up. PL helped me in minutes with addressing this and I am happy it wasn't as complicated as I thought.

Real Purpose Wear

Aug 20, 2024  on Shopify

Highly recommend this app...it does everything you need and support is amazing. Jay was a tremendous help with some very minor questions.

HustleNSilence

Aug 19, 2024  on Shopify

Had a great experience with support they are understanding and patient. customer support agent: Melvin

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