Quin's customer support at YOTPO was fantastic! He helped streamline our SMS marketing setup on Shopify, offering insightful tips and resolving issues quickly. His proactive follow-ups ensured everything ran smoothly. Highly recommend for enhancing customer engagement on your store!

YotPo has a steep learning curve. However, the customer service has been fast to respond and friendly. John was very quick and friendly in providing answers where possible.

Very good app, I am just at the beginning but had a good start with the SMS verification. I got good Help from John D!

Quin and John D. were both very helpful in assisting me with the process of getting verified for SMS as well as verifying my email domain.

I'm so thankful for such great customer service. Quin is the BEST!!!! Quin was extremely patient with me and took of everything I needed.

Great app with a lot of options! Also, the support is amazing, PL helped me very quickly with the template question I had. Thank you! :)

Representative PL was very patient and informative and helped me with my issue. Great customer servive

Chat support was great thanks to Joann C for the amazing customer service. So for it has been a great experience using the app, specially with people like Joann.

Joann C. was very helpful and efficient when resolving my issue. He provided very detailed instruction on how the app worked and suggested me to improved the app as well

I had an excellent experience with customer support, and PL was absolutely fantastic! They were incredibly friendly and helpful, making the whole process smooth and efficient. Everything was handled quickly, and I felt genuinely well taken care of throughout the interaction. Thank you so much for the outstanding service!

PL was amazing with the help that was provided today!! Thank you so much for making it easy for me to understand.

the customer service representative PL was great to work with and i would diffidently recommend her.

Quin was very helpful in helping me resolve some minor issues. I love this app have been using it for many years.

Yotpo support was very helpful and was very quick to reply and solve my issues. Melvin was extremely helpful and effective in addressing my concern. He offered clear guidance and guided me step by step through the resolution process.

Quin was amazing! She helped me through the whole setup process and was glad to despite me being a boomer Thanks a lot Quin Love YOTPO

i was requested to check the support team to have my account verified before sending text message, John D. was so informative and patience... providing answers to my question and my account is now verified... much appreciated John.

Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.

Princess was really helpful she help me with my verification. It was so great this my first time using the app Big Thank PL

Very helpful support via online chat, PL particularly ensured that all my queries were dealt with appropriately. I would recommend Yotpo

John D provided a welcoming and amazing customer service experience. This app is very easy to use and the help is quick and thorough.