I'm really liking Yotpo and really like that the prices are based on usage rather than number of customers. Thanks to Rock from support for his help, it was a pleasure

I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I contacted customer support through chat and Melvin helped me right away! Took less than 5 minutes to get my problem fixed! That was great!

Good app for sms marketing. Simple and easy to use. Staff help is very quick and easy. Shoutout to Joanne C

Everything was explained to me quick and got everything verified and set up quick! Great support team joann c helped me out alot. answered all my questions and helped me with everything!

I am impressed with the support that I received this evening! John D was quick to help me with an issue and he was able to help me resolve it super quickly!

Yotpo customer service/chat support has been great and smooth. Shout out to Marnie E. for a quick and easy verification process!

Literally so easy to use still need to see if it works, but the set up process is like 99% done for you!

Thanks John D for helping my on compliance process. You are so kind. You are very kind and made the process much easier.

The support was really helpful, my Agent Regie walked me through everything and ensured my issue was resolved!

Great app, easy to set up. Melvin helped me with the process and made it understandable and easy. This is a great app to reach my customers.

Thanks Melvin f You were so understanding and supportive I love the app and it is easy to use ❤️

Quin was very quick an helpful in verifying my account, now to actually use it and see how it works!

PL was a huge help in getting my account verified. Quick and easy process and straight to the point.

I recently had the pleasure of receiving customer service from Yotpo, and I must say, it was exceptional! Reige assisted me with my queries, and their support was nothing short of outstanding. Reige was knowledgeable, patient, and extremely helpful throughout the entire process. They made sure all my concerns were addressed promptly and efficiently. The level of professionalism and dedication to customer satisfaction displayed by Reige is truly commendable. I highly recommend Yotpo for their excellent customer service. Thank you, Reige, for your top-notch assistance!

I’m preparing for the launch of my new store and want to ensure I have my marketing tools set up before going live. I've been testing different email marketing apps, and my experience with Yotpo has been quite challenging: Complex Setup: I was required to add four DNS host codes to my domain before even starting to use the service. Mandatory Address in Footer: I was informed that it is mandatory to include an address in the email footer, which is inconvenient for a home-based business. Test Email Issue: I was unable to send myself a test email to verify the email automation, and received a message to "contact support or try again." Initially, I received responses to my first 2-3 questions. However, when I faced the issue of sending a test email, I tried to reach their live agents. The system showed that I was third in line, but when it was my turn, I received a message that agents were unavailable. After that, whenever I tried to contact them again, I was immediately informed that their agents were unavailable, without being placed in a queue. It’s frustrating to spend so many hours just to get set up, only to face these obstacles and lack of support on the very first day. Imagine testing it; it’s your first day, and they already blacklist you after making you spend so many hours just to get it set up! Edit: I tried contacting their live agents from another email and it worked, confirming that they did blacklist me already, for having questions! Wow- moving on to a different marketing tool, their loss! UPDATE: They responded to my review saying that they had responded to my message and that I'm the one who didn't respond. My email is empty, logged into their app again just to see if they really responded, the answer is no, its crickets, its empty. I understand that they need to counter negative reviews for their reputation but to lie? I have no words left.

App was simple to set up and use. When I needed help from the support team it was easy to get to them and were very helpful. Especially the agent (Marnie) that helped me today. Gave me video insturctions on what to do and was a quick responder.

Great APP, with lots of functionality and a straight pricing model. but there is a learning curve. Thanks to Quin (Customer Service) it made my experience great. Super helpful CS Update : Princess just helped me today and she was another Rockstar.

Joann was wonderful. She solved all my problems and was extremely kind and helpful. Thank you Joann C for making this portion of starting my business easy

I have been using this app for a while, all the features are good, especially the customer support very supportive and patient, like Melvin that help me recently.

Great APP, with lots of functionality and a straight pricing model. but there is a learning curve. Thanks to Quin (Customer Service) it made my experience great. Super helpful CS