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Customer reviews: Yotpo: Email Marketing & SMS

Yotpo is a powerful email and SMS marketing app designed to help Shopify stores boost engagement and sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (3,005)

Overall rating
4.8

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

YEZO

Aug 21, 2024  on Shopify

Hello im writing a review about the person who helped me, the name was Quin and they completely saved me from hell. I was struggling so hard to get rid of my sms pop up for days and countless hours and she hlped me in seconds. Definitely deserves a raise.

NiaAseLLC

Aug 21, 2024  on Shopify

Needed some quick assistance for the relaunch of my website. Marnie was very helpful and knew exactly how to fix my issue.

Victorious Collection

Aug 21, 2024  on Shopify

Quin was very helpful! I appreciate them helping me get my account verified to launch my small business.

SANTO CABO

Aug 21, 2024  on Shopify

I have going back-and-forth between a few other SMS + email apps. Since Yotpo has been so easy to set up and also focuses on the customer interactions and reviews, as a small business I believe this is the best solution. Quin has been helping me through the process to get verified for SMS and it was easy clear and fast.

Patounia

Aug 21, 2024  on Shopify

I've been using the Yotpo SMS app and I'm really impressed with its effectiveness. It's easy to use and has greatly improved our customer communication. Special thanks to Jay for his outstanding customer service—quick, professional, and extremely helpful. Highly recommend Yotpo SMS!

The Melted Che

Aug 20, 2024  on Shopify

I needed help with trying to change my discount amount on my pop-up. PL helped me in minutes with addressing this and I am happy it wasn't as complicated as I thought.

Real Purpose Wear

Aug 20, 2024  on Shopify

Highly recommend this app...it does everything you need and support is amazing. Jay was a tremendous help with some very minor questions.

HustleNSilence

Aug 19, 2024  on Shopify

Had a great experience with support they are understanding and patient. customer support agent: Melvin

CocoaLuxe Home & Spa

Aug 18, 2024  on Shopify

Melvin F. was very helpful and efficient with resolving my issue. He provided clear information and walked me through the process.

Happy Tails

Aug 18, 2024  on Shopify

Thanks to the tech support for the quick help. Special thanks to Marnie! Without Marnie's help I wouldn't have managed

Yudae Wellness

Aug 18, 2024  on Shopify

For being a new user to both Shopify and this Yotpo email client app, I was very happy with the service Quin and PL provided today. Not only did she silvery issues but she helped me problem solve some basic features of their app that I had glossed over and missed. Big shout out to her for all of her awesome help.

Gemini Styles

Aug 17, 2024  on Shopify

The customer service is absolutely off the charts! I was assisted by PL. She was very friendly right from the get go, answered all my questions with speed and ease, and went the extra mile to make sure everything was done right. I would definitely recommend this app to any and everyone. 5 stars for me! :]

MazaHats

Aug 16, 2024  on Shopify

fast to verify with help from John D, firts time using the APP and looks great and helpfull, now time to give it a try and see if it adapts to my needs and great exlications from the app to make your acount good to start whit the SMS

My Store

Aug 15, 2024  on Shopify

Rock sure help me out for me its just lot of learning but he did sure taugh me something is a new. Experience or not experience is still recommendation.

Backyardia

Aug 15, 2024  on Shopify

Melvin from customer service helped, I am still trying to get the ropes of the app, however with my doubts, customer service has been there to help me, which I am grateful for. Greetings,

The EbonyVerse

Aug 13, 2024  on Shopify

Marnie was very patient and helpful with getting my question answered regarding toll-free numbers, SMS, and verification. I am now clear on what I need. Thanks Marnie.

Sway Hoop

Aug 13, 2024  on Shopify

I have used Yotpo on other stores and it is a must-have app for SMS flows. Rock N was very nice and helpful assisting me! He responded very fast also.

SillySmalls

Aug 13, 2024  on Shopify

The customer support was outstanding. Princess was so helpful that she even set the whole campaign for me as I set it up days ago. I will definitely continue to use Yotpo. The best for the business!

FOCIYE

Aug 12, 2024  on Shopify

The support is very good at teaching you your way around the app. John D from the support team helped me a lot.

Solid3eings

Aug 12, 2024  on Shopify

I was struggling trying to set up things on my own. I was looking at many videos still confused but Yotpo support team has been a great help towards me. Especially "PL", She was very quick on responding and the communication was great. I definitely know I can come back and get the help I need.

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