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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,435)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

CocoaLuxe Home & Spa

Aug 18, 2024  on Shopify

Melvin F. was very helpful and efficient with resolving my issue. He provided clear information and walked me through the process.

Happy Tails

Aug 18, 2024  on Shopify

Thanks to the tech support for the quick help. Special thanks to Marnie! Without Marnie's help I wouldn't have managed

Yudae Wellness

Aug 18, 2024  on Shopify

For being a new user to both Shopify and this Yotpo email client app, I was very happy with the service Quin and PL provided today. Not only did she silvery issues but she helped me problem solve some basic features of their app that I had glossed over and missed. Big shout out to her for all of her awesome help.

Gemini Styles

Aug 17, 2024  on Shopify

The customer service is absolutely off the charts! I was assisted by PL. She was very friendly right from the get go, answered all my questions with speed and ease, and went the extra mile to make sure everything was done right. I would definitely recommend this app to any and everyone. 5 stars for me! :]

MazaHats

Aug 16, 2024  on Shopify

fast to verify with help from John D, firts time using the APP and looks great and helpfull, now time to give it a try and see if it adapts to my needs and great exlications from the app to make your acount good to start whit the SMS

My Store

Aug 15, 2024  on Shopify

Rock sure help me out for me its just lot of learning but he did sure taugh me something is a new. Experience or not experience is still recommendation.

Backyardia

Aug 15, 2024  on Shopify

Melvin from customer service helped, I am still trying to get the ropes of the app, however with my doubts, customer service has been there to help me, which I am grateful for. Greetings,

The EbonyVerse

Aug 13, 2024  on Shopify

Marnie was very patient and helpful with getting my question answered regarding toll-free numbers, SMS, and verification. I am now clear on what I need. Thanks Marnie.

Sway Hoop

Aug 13, 2024  on Shopify

I have used Yotpo on other stores and it is a must-have app for SMS flows. Rock N was very nice and helpful assisting me! He responded very fast also.

SillySmalls

Aug 13, 2024  on Shopify

The customer support was outstanding. Princess was so helpful that she even set the whole campaign for me as I set it up days ago. I will definitely continue to use Yotpo. The best for the business!

FOCIYE

Aug 12, 2024  on Shopify

The support is very good at teaching you your way around the app. John D from the support team helped me a lot.

Solid3eings

Aug 12, 2024  on Shopify

I was struggling trying to set up things on my own. I was looking at many videos still confused but Yotpo support team has been a great help towards me. Especially "PL", She was very quick on responding and the communication was great. I definitely know I can come back and get the help I need.

KRAZE

Aug 12, 2024  on Shopify

i had absolutely no idea how it worked. i even checked on youtube. support helped me step by step to verify the account. Thanks

Mellina.Shop

Aug 12, 2024  on Shopify

j'ai fait appel au support de Yotpo pour validé mon compte j'ai eu une vraiment une personne adorable qui m'a beaucoup aidée pour mon installation vraiment à l'écoute et m'a trouvé les solutions adéquates. je suis très ravie d'avoir eu en chat Princesse PL magnifique personne; belle journée et merci de votre aide :)

Hairmind.gr

Aug 12, 2024  on Shopify

lacks product description !!!!! but JOHN D helped me at support chat. Another issue came later, I chat with ROCK, No1 support person. Thanks.

Brandyalyfe

Aug 11, 2024  on Shopify

John D was very helpful and got me squared away immediately. What a Rockstar!!!! Thanks so much John!!!

DIEVIER

Aug 11, 2024  on Shopify

So far so good, theres been a few things that i wanted to update on this app and YOTPO was able to make it happen!! Melvin has been a great helper overall in our needs and we really appreciate that!!!

My Girlz Shop

Aug 10, 2024  on Shopify

i spoke with john today in verifying my telephone number he was vey quick and respectful i do appreciate him diligent in his work. Thank you!

SANDOVA

Aug 10, 2024  on Shopify

One of the few apps that give you a ton of features for free. The customer service is quick and very good. Princess (PL) was very helpful with the problems I had!

ABCs of Tamil for Kids

Aug 08, 2024  on Shopify

Yotpo Spin the wheel especially has been super helpful with my SMS marketing efforts. I do appreciate their customer support too. Very thorough. Thank you Rock N

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