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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,435)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Bon Tropik

Sep 29, 2024  on Shopify

John D was very helpful in completing Account Verification so we could get up and running. He's very fast and professional!

House of Cardwell

Sep 29, 2024  on Shopify

I highly recommend this app. The customer service was awesome. I didn't have to wait at all. "Rock N" the rep who helped me through the process step for step. Easy setup process. Thanks again Rock! This review is from a current shopify owner

Koss Design

Sep 29, 2024  on Shopify

I got the awul awul awul idea to turn on the low stock flow per SMS as it was a "must-win" and how stupid I was.. Few days later and hundred of hundreds of SMS sent I barely made 3 sale, and it cost me almost 1000€ with almost 0 results!! Avoid, AT ANY COST, turning on this and be VERY careful on turning on others flows.

Blueprint Financial Solutions

Sep 29, 2024  on Shopify

I've been so frustrated with the verification process, but today I received the absolute BEST help from Agent PL. She was incredibly patient and so helpful! I'm not exaggerating—she made a huge difference. I'm so grateful she was willing to go the extra mile for me

Gold Coin Bezels

Sep 29, 2024  on Shopify

Fantastic customer service. PL helped me get setup and verified. Made the process fast and easy. Thank you so much.

Storia

Sep 29, 2024  on Shopify

Great APP and support, i had a super efficient support with Joann to verified the app and check all the compliances and policies. The email block designs and flows are very user-friendly.

Digital Hub

Sep 28, 2024  on Shopify

The apps service are cool. they have immediate live chat where there support advisors will come and help you out immediately, Joann was the guy who helped me out and explained me everything and set me up to start running my email campaigns

STOLEN MOON

Sep 28, 2024  on Shopify

I had a lot of issue figuring out how to be able to have a embedded form to my landing page. John D took his time and went in and explain to me how it work and how to put it after he did it already for me. Really help me a lot and now i have a lot of people on my SMS. Thank John D

Tela's Honey

Sep 27, 2024  on Shopify

John D was super helpful and super patient with me! I am not tech savvy, and he gave clear instructions and made it easy for me to understand and didn't leave my side.

STARGAZE

Sep 27, 2024  on Shopify

Signed up for yotpo marketing. Quin Shiena G helped me sign up and a quick and easy job and was easy to communicate with

Project Divine

Sep 26, 2024  on Shopify

Melvin was very helpful to us getting SMS marketing and toll free number verification set up for our Shopify store. Thank you Yotpo and Melvin!

Chris Thompson Bags

Sep 26, 2024  on Shopify

So far, so good. I have chatted with Princess, Marne and Quin and all of them have been so helpful!! I am new to the app and flows but this seems pretty simple once you get the hang of it. I am a small business and would suggest it to others.

CEW Store

Sep 24, 2024  on Shopify

Just worked with Joann at Yotpo support and got the most curtest and knowledgeable help ever, just great.

Saferaze

Sep 23, 2024  on Shopify

Marnie, was superb, very responsive and respectful. She was a great help and the problem was solved within minutes. THANK YOU very much Marnie

Beach Bite Tackle

Sep 22, 2024  on Shopify

John D in customer service was very kind fast and helpful in helping me accomplish what I was trying to do.

The Cultre Store.

Sep 22, 2024  on Shopify

PL helped me by swiftly responding to my requesting and guiding me through the process of verifying my TFN number I am very thankful for their help.

MUVIROA

Sep 22, 2024  on Shopify

J'ai été en contact avec "John D" et honnetement, il m'a beaucoup aidé dans les manipulation à faire. Merci à lui :)

Furry and Family Portraits

Sep 21, 2024  on Shopify

Yotpo is amazing to use. I am a complete newbie to this and got a lot of help from the customer support agents. Princess, Marnie, and Rock were patient and super helpful with my queries, and even will go to the back end to help fix some issues I had. For the people Yotpo gets 5 stars.

Nestinova

Sep 21, 2024  on Shopify

Comme d'hab, cette app est un must have pour récupérer des paniers abandonnés ! Le service client est top aussi ! Merci à Marnie pour son assistance :)

RosyWine

Sep 19, 2024  on Shopify

Not able to send sms campaign to 128 customer. it has been an hour and 0 sms were sent. I was running a midnight sale but it went to waste

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