Yotpo App Review: Email & SMS Marketing for Shopify

Customer reviews: Yotpo: Email Marketing & SMS

Yotpo is a powerful email and SMS marketing app designed to help Shopify stores boost engagement and sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (3,005)

Overall rating

4.8

5

1,076
4

43
3

7
2

3
1

30

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

Highly praised customer service, often described as efficient, patient, and solution-focused.
User-friendly interface and onboarding process for email and SMS marketing.
Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

Reports of inaccurate ROI data and lack of transparency in calculations.
Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
Frustration over unresolved technical support requests and platform bugs.
Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Lav Lux

Oct 26, 2024 on Shopify

I really enjoy using the app, but their support is even better. Once connected to PL (Princess) , I was able to get my issue resolved quickly and she was super polite! I am so appreciative of her help.

Tekleer

Oct 24, 2024 on Shopify

Jay was great help he got me verified very quickly I had no idea why it wasn't verifying me but Jay help massively and I got through the process with ease.

RESIDUAL

Oct 22, 2024 on Shopify

great company, high quality, solid UI. melvin f helped me out, guy was amazing and professional. great company with great agents that resemble them

GYYORA

Oct 21, 2024 on Shopify

The App is great , the customer service staff is exceptional , and Quin helped us out a lot . Great service , great App!

Alpicool

Oct 21, 2024 on Shopify

This app is great. I had problems about the App and asked customer support and they answered them very quickly. Recommend.

Black Health Shop

Oct 21, 2024 on Shopify

Jay understood the assignment !!! he showed patience and phenomenal customer service--Thank You Jay--Keep up the great work !!!

NivMacs

Oct 21, 2024 on Shopify

A very responsive and highly professional customer support, congratulations to you and thank you, John.

Vandora®

Oct 20, 2024 on Shopify

I've dealt with “PL” and she's a very kind, attentive and caring person. Thank you again for your kind help.

Strabella

Oct 20, 2024 on Shopify

Melvin was very supportive and is very fast to reply! Awesome customer service and I recommend the app! Thanks and have a nice day!

BohoCare Naturals

Oct 19, 2024 on Shopify

Rock N was really helpful and straight to the point. It was fast and effective setup to get verified

Invictora

Oct 16, 2024 on Shopify

Great sms application. Easy to set up, inexpensive. Responsive customer service. Many thanks to Melvin for his help!

Cora's Frozen Candy

Oct 16, 2024 on Shopify

Onboarding with live chat help from Rock N made everything fast and easy. Every single question answered quickly and with text to paste, links to screenshots, etc.

qessence

Oct 16, 2024 on Shopify

I had an excellent experience setting up my SMS marketing campaign thanks to Rocky. From the very beginning, Rocky provided outstanding support, guiding me through the entire process with clarity and professionalism. He helped me configure everything step by step

My Store

Oct 15, 2024 on Shopify

PL was amazing helping me resolve my issue that i had tried doing on my own! Got my request resolved in matter of minutes

Shroomtopia

Oct 15, 2024 on Shopify

Very easy to use, quick response from the live chat support, toll free number verified in minutes (thank you Melvin)

Gie it Laldy | Scottish Gifts

Oct 14, 2024 on Shopify

Excellent chat support. Princess S was extremely patient in troubleshooting our issue until it was fully resolved.

Zeuq Styles

Oct 13, 2024 on Shopify

John D, was super helpful, He really got down to the basis with me not being the most technical, until we figure it out. Very helpful! Totally recommend him.

Nomade Vision

Oct 12, 2024 on Shopify

I want to express my heartfelt gratitude to PL for his invaluable help during my process. Their professionalism and availability made all the difference. With their insightful advice and support, I was able to move forward with confidence. I highly recommend [Name] to anyone needing assistance in this area. Thank you once again for everything!

MALA Boutique LLC.

Oct 10, 2024 on Shopify

Jay was amazing helping me resolve my issue that i had tried doing on my own all morning! He was great help

Chance Crochet

Oct 07, 2024 on Shopify

The app is really nice and the customer representatives are very helpful when I have a problem. I am very grateful for that. Thank you also to Joan.