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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,345)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

GOOD DOPE

Sep 15, 2024  on Shopify

Marmie E from support was amazing! They helped resolve my SMS/ Email marketing issue quickly. 5 stars x2 type of service! I'm very thankful!

Ashleighs Elite Extensions

Sep 15, 2024  on Shopify

Easily the best customer service chat I’ve ever encountered. PL was great help with all my questions and the app itself is very organized and professional.

EcoBreeze

Sep 15, 2024  on Shopify

PL helped me a lot with my issues. Very fast support and super friendly. The app itself is a MUST. Thanks

My Store

Sep 15, 2024  on Shopify

great experience John D helped me out and answered all my questions and made this process really smooth and easy .

Pâtisserie Nabliya

Sep 14, 2024  on Shopify

I appreciated the experience. Marnie. E was super friendly and helpful. Problem solved quickly. Keep it up.

Officialcertifiedbrand

Sep 14, 2024  on Shopify

fast response and willing to help with any questions I have. Princess did a great job solving the issue i had with my sms pop up! very good service!

Rob Steins

Sep 13, 2024  on Shopify

Quin did a great job helping me set up my store for SMS and marketing I'm happy to get things rolling.

Biomilk

Sep 13, 2024  on Shopify

Quin's customer support at YOTPO was fantastic! He helped streamline our SMS marketing setup on Shopify, offering insightful tips and resolving issues quickly. His proactive follow-ups ensured everything ran smoothly. Highly recommend for enhancing customer engagement on your store!

Cat Evolution

Sep 12, 2024  on Shopify

YotPo has a steep learning curve. However, the customer service has been fast to respond and friendly. John was very quick and friendly in providing answers where possible.

Relacasa

Sep 12, 2024  on Shopify

Very good app, I am just at the beginning but had a good start with the SMS verification. I got good Help from John D!

Tortoise & Hare Children's Boutique

Sep 12, 2024  on Shopify

Quin and John D. were both very helpful in assisting me with the process of getting verified for SMS as well as verifying my email domain.

Don't Label Me (DLM)

Sep 10, 2024  on Shopify

I'm so thankful for such great customer service. Quin is the BEST!!!! Quin was extremely patient with me and took of everything I needed.

Bull Terrier World

Sep 10, 2024  on Shopify

Great app with a lot of options! Also, the support is amazing, PL helped me very quickly with the template question I had. Thank you! :)

Self Paid Kulture

Sep 08, 2024  on Shopify

Representative PL was very patient and informative and helped me with my issue. Great customer servive

ebiketempo

Sep 08, 2024  on Shopify

Chat support was great thanks to Joann C for the amazing customer service. So for it has been a great experience using the app, specially with people like Joann.

Wellness Nest

Sep 08, 2024  on Shopify

Joann C. was very helpful and efficient when resolving my issue. He provided very detailed instruction on how the app worked and suggested me to improved the app as well

Scorpiosa Beauty🦂

Sep 08, 2024  on Shopify

I had an excellent experience with customer support, and PL was absolutely fantastic! They were incredibly friendly and helpful, making the whole process smooth and efficient. Everything was handled quickly, and I felt genuinely well taken care of throughout the interaction. Thank you so much for the outstanding service!

Mezmerized

Sep 07, 2024  on Shopify

PL was amazing with the help that was provided today!! Thank you so much for making it easy for me to understand.

Pawzies

Sep 07, 2024  on Shopify

the customer service representative PL was great to work with and i would diffidently recommend her.

Infinite Treasures, LLC

Sep 05, 2024  on Shopify

Quin was very helpful in helping me resolve some minor issues. I love this app have been using it for many years.

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