Taranker.Com Logo
Yotpo Email Marketing & SMS logo

Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,435)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Strabella

Oct 20, 2024  on Shopify

Melvin was very supportive and is very fast to reply! Awesome customer service and I recommend the app! Thanks and have a nice day!

BohoCare Naturals

Oct 19, 2024  on Shopify

Rock N was really helpful and straight to the point. It was fast and effective setup to get verified

Invictora

Oct 16, 2024  on Shopify

Great sms application. Easy to set up, inexpensive. Responsive customer service. Many thanks to Melvin for his help!

Cora's Frozen Candy

Oct 16, 2024  on Shopify

Onboarding with live chat help from Rock N made everything fast and easy. Every single question answered quickly and with text to paste, links to screenshots, etc.

qessence

Oct 16, 2024  on Shopify

I had an excellent experience setting up my SMS marketing campaign thanks to Rocky. From the very beginning, Rocky provided outstanding support, guiding me through the entire process with clarity and professionalism. He helped me configure everything step by step

My Store

Oct 15, 2024  on Shopify

PL was amazing helping me resolve my issue that i had tried doing on my own! Got my request resolved in matter of minutes

Shroomtopia

Oct 15, 2024  on Shopify

Very easy to use, quick response from the live chat support, toll free number verified in minutes (thank you Melvin)

Gie it Laldy | Scottish Gifts

Oct 14, 2024  on Shopify

Excellent chat support. Princess S was extremely patient in troubleshooting our issue until it was fully resolved.

Zeuq Styles

Oct 13, 2024  on Shopify

John D, was super helpful, He really got down to the basis with me not being the most technical, until we figure it out. Very helpful! Totally recommend him.

Nomade Vision

Oct 12, 2024  on Shopify

I want to express my heartfelt gratitude to PL for his invaluable help during my process. Their professionalism and availability made all the difference. With their insightful advice and support, I was able to move forward with confidence. I highly recommend [Name] to anyone needing assistance in this area. Thank you once again for everything!

MALA Boutique LLC.

Oct 10, 2024  on Shopify

Jay was amazing helping me resolve my issue that i had tried doing on my own all morning! He was great help

Chance Crochet

Oct 07, 2024  on Shopify

The app is really nice and the customer representatives are very helpful when I have a problem. I am very grateful for that. Thank you also to Joan.

Furrose

Oct 06, 2024  on Shopify

Great user interface, amazing chat support (especially Melvin), great templates built-in that help grow your business.

Drawnstar Studio

Oct 04, 2024  on Shopify

John D was very patient with me and guided me through the steps to get my sms marketing up and running

earthernmagicessence

Oct 03, 2024  on Shopify

I had to validate my toll free-number and Joann was quick and efficient in helping me. great customer service!

DifferentTimes

Oct 01, 2024  on Shopify

Really great and excellent app. So easy to use and very straight forward. With a great customer from 'Jay', shout out to him. Really nice dude, and willing to help with everything I needed.

HUES STUDIO

Oct 01, 2024  on Shopify

I never had such an amazing customer experience, they are always willing to help, hear your doubts and resolve them too. Joann, thankyou so much man, for helping me out.

HeroHaven

Oct 01, 2024  on Shopify

I needed some help with editing specific formats on the mobile version of email campaigns and Melvin was able to help me with my inquiry right away.

Grand Example Apparel

Oct 01, 2024  on Shopify

I have tried to gain verification a handful of times when Yotpo was newer and always had no luck with support. Now I was able to get in touch with an agent after only a minute or two. Great help and assistance, the process was a breeze!

PUREVA

Sep 30, 2024  on Shopify

John D. was very helpful with making sure all my questions or concerns were answered when i went to contact support.

Scroll to Top