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Customer reviews: Yotpo: Email Marketing & SMS

Yotpo is a powerful email and SMS marketing app designed to help Shopify stores boost engagement and sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (3,005)

Overall rating
4.8

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Qleanix

Aug 04, 2024  on Shopify

Support team of Yotpo is fantastic everything was fast my person from support team was Marie she helped me a lot, and I am incredibly grateful for it. Her willingness and empathy were evident from the start. Her advice and support encouraged me and truly helped me resolve a difficult situation. Marie is a reliable and kind person whom I highly recommend to anyone in need of assistance. Thank you, Marie!

Cozmojo

Aug 03, 2024  on Shopify

I really like this app, their support team specially PL was exceptional. she was really helpful today.

DODOSKIN

Aug 03, 2024  on Shopify

Customer support is so cooperative and helpful. Joann C one of the agent from yotpo has resolved my issue immediately.

SanteriaGuide

Aug 02, 2024  on Shopify

I had an exceptional experience with this email marketing company. John D. went above and beyond to help me resolve an issue I was facing. His expertise and dedication were evident throughout our interaction. John patiently listened to my concerns, provided clear and concise solutions, and ensured everything was resolved promptly. Thanks to his support, my campaign is now running smoothly, and I couldn't be happier with the service. I highly recommend this company, especially for the outstanding assistance provided by John D.!

Bloomingheartgifts

Aug 01, 2024  on Shopify

The apps takes a bit more effort to be fully set up :/. I was able to speak with Melvin and he was able to give me a guide to get started and was really helpful.

Phone Heaven Zone

Aug 01, 2024  on Shopify

Best SMS app ever. Thanks to Regie for verification, now I can increase my store revenue! Recommended

JuggHouze

Aug 01, 2024  on Shopify

Thank you so much Melvin for the incredible help in setting up my SMS! I highly recommend Yotpo for SMS!

cashymart

Jul 31, 2024  on Shopify

Yotpo Email Marketing & SMS is a fantastic app for email campaigns. The standout aspect is their exceptional customer support. Special thanks to Marnie E. for her amazing assistance! Highly recommended.

Noobru

Jul 31, 2024  on Shopify

I needed to get a snippet code for tracking abandoned browse. Joann was informative and patient in communicating various options and made some improvement suggestions. Overall a very efficient, fast and pleasant experience in obtaining the information I needed. Many thanks Joann!

Eternal Ambitions

Jul 30, 2024  on Shopify

I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I ran into a problem verifying the sender email and I could not figure out why it wasn't sending me the email so I could verify it. I contacted customer support through chat and Marnie helped me right away! Took less than 3 minutes to get my problem fixed! That was great!

Irunik Store

Jul 29, 2024  on Shopify

Rock was the customer support agent who helped me, he was amazing—knowledgeable of the job and had a fast response. Loved it.

Black Sheep Vs Goat (BSVG)

Jul 27, 2024  on Shopify

Fairly new to Yotpo and I was having minor issues figuring some things out and Marnie was fantastic at helping me get through the process. Very grateful for her making it all an easy process! Thank you for your help and giving me the knowledge I needed right on the spot!

Elderwise Organics

Jul 22, 2024  on Shopify

Marnie was incredible with supply support for our DNS issue, took the time until it was resolved and working. Excellent customer service

soyes

Jul 22, 2024  on Shopify

I'm really liking Yotpo and really like that the prices are based on usage rather than number of customers. Thanks to Rock from support for his help, it was a pleasure

MagiKids

Jul 21, 2024  on Shopify

I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I contacted customer support through chat and Melvin helped me right away! Took less than 5 minutes to get my problem fixed! That was great!

Rastro Clothing

Jul 21, 2024  on Shopify

Good app for sms marketing. Simple and easy to use. Staff help is very quick and easy. Shoutout to Joanne C

Everything LED

Jul 21, 2024  on Shopify

Everything was explained to me quick and got everything verified and set up quick! Great support team joann c helped me out alot. answered all my questions and helped me with everything!

BlairCreativeCo

Jul 21, 2024  on Shopify

I am impressed with the support that I received this evening! John D was quick to help me with an issue and he was able to help me resolve it super quickly!

Epic Essentials

Jul 20, 2024  on Shopify

Yotpo customer service/chat support has been great and smooth. Shout out to Marnie E. for a quick and easy verification process!

My Store

Jul 20, 2024  on Shopify

Literally so easy to use still need to see if it works, but the set up process is like 99% done for you!

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