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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,345)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

EUG FASHION

Jul 03, 2024  on Shopify

BE AWARE this company they charge me 199$/m. more than a ONE year while i was on a FREE PLAN. I escalated several times this problem but since now NEVER get answer and REFUND! WATCH OUT, this is PURE SCAM will notify Shopify relevant team !

Lil' Sprouts

Jul 03, 2024  on Shopify

Honestly, not only is this app amazing, but its staff are EXTREMELY helpful and friendly. Whether it's 2pm or 2am, they're always there to assist! Thanks so much!!! :)

MyVitagen

Jul 03, 2024  on Shopify

Yotpo is all you need for email and SMS marketing. They have everything, plus their support is very quick and always helps when needed. "Reggie" in support is the best!

ICY Couture

Jul 02, 2024  on Shopify

So far so good! Love how quick they respond, even after hours.. John D was especially helpful, resolved an issue faster than expected. Thank you!

Keepin it Clean

Jul 02, 2024  on Shopify

I recently had the pleasure of receiving exceptional customer service from Quin at Yotpo. They assisted me promptly and with utmost respect. Quin's efficiency and respectful manner made resolving my issue effortless and pleasant. I highly recommend Yotpo's services based on this outstanding experience with Quin.

fandomcrafts

Jul 01, 2024  on Shopify

John D. made it so easy with the customer support to get me verified and up and running. Couldn't believe how easy it was.

Exceptional Home Zoo

Jul 01, 2024  on Shopify

Marnie was great in assisting me get my account verified easy. The chat feature is quick to respond at any time of the day or night.

Bookish Aura

Jun 30, 2024  on Shopify

I had an excellent experience with the customer service. Marnie was incredibly helpful and friendly, assisting me thoroughly with my issues. Highly recommend!

F A U S S E

Jun 30, 2024  on Shopify

PL was amazing and very helpful. Walked me through al the processes to get verified very quickly enabling me to get back to my store. Thank You So Much.

Arcadia Additive

Jun 30, 2024  on Shopify

Joann C was awesome to work with. My question was answered in litteral seconds, and I could go on with my day, awesome!

VestaZen

Jun 29, 2024  on Shopify

Princess S was super helpful, made my verification easy and gave an awesome service! Looking forward to keep working with people like this.

CMS ELECTRONICS

Jun 28, 2024  on Shopify

Easy to use, regarding verification you have to contact support, but Quin's instructions, who served me, were so clear that everything went as it should. - Mikael / CMS-ECOMMERCE

Relax Brush

Jun 28, 2024  on Shopify

Cette application est super simple à utiliser. Je remercie John D. de m'avoir aidé pour mes questions et je recommande l'application :D Merci également à Melvin de m'avoir aidé :D Sans oublier Joanne qui vient d'être super :D

Fireworks Superstore USA

Jun 27, 2024  on Shopify

Still in the verification process of the 800 number but Melvin was super helpful in getting the process started...thanks!

The Reaper's Moon

Jun 26, 2024  on Shopify

Quick easy setup and amazing help from Quin when getting verified, amazing easy instructions to follow!!

Sweetly Sunkissed Co.

Jun 26, 2024  on Shopify

Quin got right to the source of my problem and fixed it without me even having to explain what was going on!

Un Dia Mejor Creations

Jun 26, 2024  on Shopify

Quin was so helpful and answered all my questions. Setting everything up was super easy, definitely recommending this app to my friends and family. Thank you so much for making this app super easy.

FurryCompanions

Jun 26, 2024  on Shopify

The app is great and assitance is even better Joann helped me out with sorting things up and had a great experience.

Micati

Jun 26, 2024  on Shopify

Je recommande cette application tant pour sa praticité que pour l'assistance. D'ailleurs merci à Melvin pour sa patience.

RiteHearing

Jun 25, 2024  on Shopify

Used to love when it was SMS bump now trying to integrate with our new store and can't make an account - keeps saying unauthorized access AND zero way to contact anyone via email ?? I don't want to set up a call. I just want to create an account.

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