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Customer reviews: Yotpo: Email Marketing & SMS

Yotpo is a powerful email and SMS marketing app designed to help Shopify stores boost engagement and sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (3,005)

Overall rating
4.8

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Lil' Sprouts

Jul 09, 2024  on Shopify

Honestly, not only is this app amazing, but its staff are EXTREMELY helpful and friendly. Whether it's 2pm or 2am, they're always there to assist! Thanks so much John D, Melvin F, Marnie, Rock N and PL for the great help :)

Mitior - Anime Streetwear

Jul 08, 2024  on Shopify

got helped quickly by Princess PL and she managed to help me and answer all my questions, best customer service so far. i really recommend this app

Unike Love

Jul 07, 2024  on Shopify

Amazing customer service! Marnie E helped me activate my account and answered all my questions, grateful for her attention.

Uneazed

Jul 07, 2024  on Shopify

App is user friendly, and the customer service is great their agents are very patient and to the point, especially Marnie!

My Store

Jul 07, 2024  on Shopify

I love this app! Utilizing the SMS messaging has been a fantastic marketing tool for my retail shop. I appreciate that you can attach pictures and include your shop link. Customer service was helpful and quick to respond (thank you, Marnie E). I highly recommend this app to other Shopify users for their marketing needs!

GOLVI store

Jul 07, 2024  on Shopify

I really liked the service. Everything is clear, fast and professional. Special thanks to Joann C for the speed of service!!!

Lil' Sprouts

Jul 07, 2024  on Shopify

Honestly, not only is this app amazing, but its staff are EXTREMELY helpful and friendly. Whether it's 2pm or 2am, they're always there to assist! Thanks so much John D and Marnie for the great help :)

God Loves Us

Jul 06, 2024  on Shopify

Chatting with Marnie was great as she replied very quickly and was incredibly nice. Got my account verified fast! Can't wait to start using Yotpo's services with my business.

Maverlydesigns

Jul 06, 2024  on Shopify

PL was great, kind, and quick. She helped me quickly and gave me simple directions to resolve the issue. I wish all customer service was like this!

XBODY UK

Jul 06, 2024  on Shopify

This app is poor! They fail to provide valid IPv4 addresses needed for domain validation to send emails. Additionally, their chat support is merely an unhelpful bot that repeatedly says it doesn't understand the question.

Essential 8 Natural Products LLC

Jul 05, 2024  on Shopify

Quin knows her stuff! She's extremely familiar with the features and products this application has to offer. I had previously contacted support for the same issue to no avail, however Quin was able to identify the feature I was searching for in less than 5 minutes. Great job!

Smartko.store

Jul 05, 2024  on Shopify

Regie C, mate thanks for the support i appreciate it it was pretty helpful give this guy a raise he deserves it i was very well served

Booster

Jul 04, 2024  on Shopify

Regie was very helpfull with veryfying my account to send sms. Very nice app and step by step explained.

EUG FASHION

Jul 03, 2024  on Shopify

BE AWARE this company they charge me 199$/m. more than a ONE year while i was on a FREE PLAN. I escalated several times this problem but since now NEVER get answer and REFUND! WATCH OUT, this is PURE SCAM will notify Shopify relevant team !

Lil' Sprouts

Jul 03, 2024  on Shopify

Honestly, not only is this app amazing, but its staff are EXTREMELY helpful and friendly. Whether it's 2pm or 2am, they're always there to assist! Thanks so much!!! :)

MyVitagen

Jul 03, 2024  on Shopify

Yotpo is all you need for email and SMS marketing. They have everything, plus their support is very quick and always helps when needed. "Reggie" in support is the best!

ICY Couture

Jul 02, 2024  on Shopify

So far so good! Love how quick they respond, even after hours.. John D was especially helpful, resolved an issue faster than expected. Thank you!

Keepin it Clean

Jul 02, 2024  on Shopify

I recently had the pleasure of receiving exceptional customer service from Quin at Yotpo. They assisted me promptly and with utmost respect. Quin's efficiency and respectful manner made resolving my issue effortless and pleasant. I highly recommend Yotpo's services based on this outstanding experience with Quin.

fandomcrafts

Jul 01, 2024  on Shopify

John D. made it so easy with the customer support to get me verified and up and running. Couldn't believe how easy it was.

Exceptional Home Zoo

Jul 01, 2024  on Shopify

Marnie was great in assisting me get my account verified easy. The chat feature is quick to respond at any time of the day or night.

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