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Customer reviews: Yotpo: Email Marketing & SMS

Develop by Shopify

Yotpo is a powerful email and SMS marketing app designed to help Shopify stores boost engagement and sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,677)

Overall rating
4.8

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Saints clothing

Jun 18, 2024  on Shopify

John D works super good and helped me setup my marketing, because of him I will start using Yotpo SMS

Relax Brush

Jun 18, 2024  on Shopify

Cette application est super simple à utiliser. Je remercie John D. de m'avoir aidé pour mes questions et je recommande l'application :D Merci également à Melvin de m'avoir aidé :D

TGraphixNY

Jun 17, 2024  on Shopify

App is very cool and the staff is extremely helpful! Specifically, Regie helped walk me through the process of ensuring the features were successful on my page.

Wine and Whiskey Decanter

Jun 17, 2024  on Shopify

Fantastic SMS tool with exceptional support! Melvin F went above and beyond to resolve all our issues, providing clear, step-by-step assistance that made everything so much easier.

Tiny Tutors

Jun 17, 2024  on Shopify

I recently started using the Yotpo SMS & Email app for my Shopify store and the setup was super easy. A huge thanks to Melvin from their support team who helped me get SMS verified for the US and Canada extremely quickly. I haven't had the app long yet but I can't wait to see how it performsg.

NUOVA

Jun 17, 2024  on Shopify

I had a great experience with the support today! John D was very quick and friendly in assisting me with my issue. Highly recommend their service!

DeskEazy

Jun 16, 2024  on Shopify

Yotpo's customer support is very fast and friendly. I appreciated the help provided by John D. He helped me complete the configuration of the application.

Pureliism

Jun 16, 2024  on Shopify

John D really helped me with my problem that i have been stressing about a lot and even at some point of my stupidity and technical difficulties he kindly edged me to the right direction.

Pussi Potions

Jun 16, 2024  on Shopify

Marnie was great. Customer service was excellent. Very patient and helpful… I hope everything works out. i’m happy that 10,000 emails are free per month. Also, Quin was very helpful and efficient and helped me lots. Wonderful spirit.

mischeifstudios

Jun 14, 2024  on Shopify

While i was verifying my account it was really confusing and was taking a bit long but one of the guys from the support team Joann C was really helpfull and guided me through the process splendidly thank you

Strela

Jun 13, 2024  on Shopify

Rock has been an absolute lifesaver in resolving my issues. Their support team is incredibly responsive and knowledgeable, quickly addressing and fixing any problems I encountered. The solutions provided were effective and well-explained, making the entire process smooth and stress-free. I highly recommend Rock for their outstanding assistance and dedication to customer satisfaction.

ElderMushroom

Jun 12, 2024  on Shopify

Very responsive support. I had a problem sending SMS messages. I contacted support. Regie quickly understood what was going on and told me what to do to validate my account. In a few minutes the problem was resolved. Thanks Regie

InarasCases

Jun 12, 2024  on Shopify

Great support from Regie C. Resolved my issues quickly with good communication. I've just started using Yotpo, and so far it's looking great.

PeachyPanther

Jun 12, 2024  on Shopify

This is the best SMS app. I use it on all of my stores. Melvin was a great support agent as well, helping me to refund because I was closing once of my stores.

Pearlystones jewellery

Jun 12, 2024  on Shopify

Very good App. The support system is amazing. Regie helped me to solve my issue very quickly and it was wonderful to see and feel how they take things in their hand to help us all the way. Thanks Regie.

mauritiusleather

Jun 12, 2024  on Shopify

Marnie was very quick and helpful with everything I needed, she got everything going smoothly! Thanks Marnie!

Prayer Warrior Lifestyle

Jun 12, 2024  on Shopify

Love the support! Regie welcoming message is high-level customer service, very professional, quick process, and knowledgeable. As a customer, I feel valued. Thanks for great prompt service. I love this app! User friendly and it provides clear instruction and videos on how to effectively use the features. Excited to see the journey a month from now.

Anthony's Store

Jun 11, 2024  on Shopify

Thanks to Regis' unwavering patience, i was able to ge thru a section i was having a hard time with. thank you Regie

Wild Moon Underwear

Jun 11, 2024  on Shopify

The setup process was really easy and Melvin did an amazing and quick job and setting up the account and answering my questions.

Gold Life Fitness

Jun 11, 2024  on Shopify

I just love everything about this app, the support is the best. Rock N fixed all my problems. I highly recommend it. the best out there.

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