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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,345)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

BALDWIN Jewellery

Apr 26, 2024  on Shopify

AJ is a Top G customer service entrepreneur. He's out there advocating proper hydration whilst simultaneously helping the people with their Email Marketing strategies. Seamless set-up and correspondence with the man AJ T - If 6/5 was possible, I'd give it!

MEE audio

Apr 26, 2024  on Shopify

Yotpo is great for sure, but man, the support chat is amazing. So fast and helpful. Thank you Joann, PL, Regie, John, and Quin for your excellent customer service.

Olivia Heyward Handmade & Handpicked

Apr 25, 2024  on Shopify

Regie did an amazing JOB! Helping me to verify my SMS numbers. Great support quick customer service.

HelloCurves

Apr 25, 2024  on Shopify

Yopto sms and email marketing have being a great tool of use and easy setup and really good customer service .

Luxe Glamify

Apr 25, 2024  on Shopify

This is an excellent app and I really loved it with help of John D, an excellent and friendly guy. Thank you.

Ambience & Style

Apr 25, 2024  on Shopify

Their service is quick and seamless. I got to interact with a support representative, John. D. and I was attended to well!

SAXX Underwear Canada

Apr 24, 2024  on Shopify

PL was extremely helpful in assisting me when there was a bug on the Email & SMS app - thank you for your quick and efficient replies and expertise!

WildReach

Apr 24, 2024  on Shopify

Joann C. Was especially helpful, walking me through the process of verifying the company account step by step. She was patient, kind, and provided good customer service throughout the whole interaction. Very good!

KL Sportswear

Apr 24, 2024  on Shopify

Thank you to Johann, he's a very good advisor who helped me very well, I hope you'll be able to come across him. Very good application

SOBAPOLLO

Apr 24, 2024  on Shopify

Easy to use and if you get stuck support are there to help. I had a good experience with the support (Joann C) i spoke to personally

SCJ IZ HAIR

Apr 24, 2024  on Shopify

Melvin was super helpful he was able to rectify my situation in a short period of time. Excellent customer service.

Nush's Gourmet Dips

Apr 22, 2024  on Shopify

My experience with Yotpo has been great. The agent who assisted me, Quin, was a huge help in guiding me through the process!

Touch of OShea Natural Skincare

Apr 22, 2024  on Shopify

I have enjoyed using the app; timing, templates, automations have all worked great for me in the past. I recently had an issue where my TFN required a verification and it prevented me from sending communications...that was an inconvenience as there are only certain times when support is available so I had to wait for assistance but John was very friendly and helped move the process along and answered all of my questions. Thanks, John!

Sanda.us

Apr 22, 2024  on Shopify

all good ... Specially, Melvin tried everything possible to fix my issue because SMS campaign failed and I needed it fast reaction on Yotpo side thank you

Iron Jungle

Apr 21, 2024  on Shopify

Princess S was a great help with my set-up. I have never had anyone wait until I completed steps. She was very patient and helpful. This is by far the best customer service I have ever had the pleasure of dealing with. Thank you Princess S

My Best Store

Apr 21, 2024  on Shopify

Very responsive support. I had a problem sending SMS messages. I contacted support. Marnie quickly understood what was going on and told me what to do to validate my account. In a few minutes the problem was resolved. Thanks Marnie

DreamMakerz

Apr 20, 2024  on Shopify

PL was extremely helpfull and helped me to understand and also solve the problem I was in. Hope everyone will have Melvin to help them out when facing a rough situation.

DeluxeBag

Apr 20, 2024  on Shopify

Shout out to my bro AJ T, the realest support assitant on this platform. Give my man a raise, he deserve it.

Revqn

Apr 20, 2024  on Shopify

I would recommend this app, it is very useful for collecting email and SMS subscribers. Customer service is great too, I had a problem with the Embed form for email and SMS collection and "AJ T" quickly helped me fix my problem

Snap Seasons

Apr 20, 2024  on Shopify

Let me start of by saying that AJ has assisted me in setting up my new Yotpo Email Marketing & SMS right when I started my account! I just opened a new business and created a shop on Shopify.

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