Very responsive support. I had a problem sending SMS messages. I contacted support. Marnie quickly understood what was going on and told me what to do to validate my account. In a few minutes the problem was resolved. Thanks Marnie

PL was extremely helpfull and helped me to understand and also solve the problem I was in. Hope everyone will have Melvin to help them out when facing a rough situation.

Shout out to my bro AJ T, the realest support assitant on this platform. Give my man a raise, he deserve it.

I would recommend this app, it is very useful for collecting email and SMS subscribers. Customer service is great too, I had a problem with the Embed form for email and SMS collection and "AJ T" quickly helped me fix my problem

Let me start of by saying that AJ has assisted me in setting up my new Yotpo Email Marketing & SMS right when I started my account! I just opened a new business and created a shop on Shopify.

Reached out to customer service today. I was connected with Melvin. I dread the thought of having to do things involving connecting this and that but Melvin made the process alot more bearable. He is super patient and helpful. Thanks again Melvin.

Had an extremely helpful experience with their support staff (Melvin). Was able to clear up all of my questions and had me setup and ready to go right away.

Melvin F was very helpful. I was having issues with sending out a message to my subscriber, but he helped me and got it done. Thanks alot :)

My integration and set up was completed in a flash with help from Marnie.Off to a great start with Yotpo and eager to dive into its capabilities.

I think this app is great. Easy to use and easy to set up automations. The customer support was very friendly and helpful. PL was the agent i spoke to, she was nice

I am new to Yotpo, and PL was a lot of help with assisting me through the verification process. I am hoping the app is as easy to use as the process was. Looking forward to increasing my conversion rates.

I started off on the free plan, at some point it got changed (not by me) to the "starter plan" of $19/month. All this is billed through Shopify so I didn't see the charges until months later. Other charges were done that I was not aware of. When asked what for they kept telling me they will reach out to the billing department and get back to me. They don't have these charges within my account to see what for. It is ridiculous. I get the charges for reloading my account for the SMS which is $20 each time, but all the other charges don't make sense and so hard to get a hold of someone.

I love this App 100%. From a prompt response from the representative (Joann), my verification was done in less than 5 minutes to easy navigation and integration. I absolutely love the service, and the dashboards are also friendly to use. I will definitely recommend Yotpo

AJ was a fantastic customer service representative. He was patient, knowledgeable, and incredibly friendly. He resolved my issue efficiently and made the whole experience positive.

PL was very helpful with the support I needed. Very quick and understanding. I'd give 6 stars if I could. Thank you!

John D from SMS marketing helped me out quickly and sufficiently with the set up. I've never been able to set up and app so quickly before on Shopify. I greatly appreciate his help.

Lovely support. Very receptive to suggestions and even idiot mistakes you make while setting up flows. Melvin helped me out on a chat on some edge case scenarios, and its been nothing but lovely - they're receptive to suggestions. Would recommend yotpo 10/10

John D. Was big help, doing the process only took about 5 minutes to set up. He was super chill and I can't wait to boost my ROAS.

PL has been very helpful and has explained everything and helped me beyond words. I am very impressed with Sms Bump.

just had a great chat with marnie from Yotpo what has taken all week with the domain provider and a day with shopify is now all done, it took about 10 mins to sort out Cnames etc thanks