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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,436)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

CRNCY

Apr 14, 2024  on Shopify

We've used Yotpo for a few years now and our experience has been great. Recently we contacted their customer service for assistance with a question, within minutes I was speaking on live chat with Marnie who was very helpful and was able to resolve my issue much faster than I was expecting. Highly recommended!

Meili

Apr 13, 2024  on Shopify

At first I really hated this app but, after "P.L" helped me complete several things, everything was perfect. She was extremely knowledgeable and very patient with me. She made sure all of my concerns were taken care of before leaving the chat. I truly appreciate her and I hope you all know how great on an asset she is to your company. Thank you "P.L"

Modern Active

Apr 13, 2024  on Shopify

Joann C provided exceptional assistance during the verification process. This application has been instrumental in enhancing my business operations, and I wholeheartedly endorse it to fellow business owners, particularly those who are new to the industry.

shopsollario

Apr 13, 2024  on Shopify

AJ was extremely helpful and quick in the verification process for my toll free number. From the effectiveness and quickness of the customer support, I am looking forward to use Yotpo.

Wikked

Apr 12, 2024  on Shopify

Regie was extremely helpful in the verification process for my toll free number. This app has helped my business significantly and I highly recommend it to business owners, especially new ones.

Safe Haven

Apr 12, 2024  on Shopify

Regie made sure to walk me through everything required for the verification process. I'm more than thrilled to be using this app to help my business grow knowing the customer support is not only super helpful, but equally as patient!

Savy Clean

Apr 12, 2024  on Shopify

Melvin was extremely helpful in the verification process for my toll free number and with all the other questions i had. And this app has helped a lot with my business

Money Lending Club

Apr 12, 2024  on Shopify

That was real quick and straight to the issue. Got activated my account. Joann C understood my issue precisely

ELITE STYLE

Apr 11, 2024  on Shopify

I would definitely recommend, Regie was very patient with me while instructing me on maneuvering through my setup. Thank you so very much, for taking your time and helping me beyond what I initially inquired about.

Vecedor

Apr 11, 2024  on Shopify

Customer Service is amazing, they are 24/7 awake, highly recommend this company... John D. is an excellent person...

Untraceable Culture

Apr 11, 2024  on Shopify

When I was having trouble verifying my account John had took time to help me out with fixing my issue. I was so worried that I wouldn’t be able to use my Shopify store but he came to my rescue. I recommend sms bump to any new beginner because they will literally walk you through and help you.

Vundle

Apr 10, 2024  on Shopify

Very fast and easy to use app. Effective also, got ROAS X20 on my last SMS campaign :) John D from the customer service helped me to verify my account in a few minutes, I appreciate the fast support.

G Collections

Apr 10, 2024  on Shopify

I encountered some technical issues on my app. Very excellent customer service. Fixed in no time. Thank you so Marnie!!

BunnyBanky

Apr 10, 2024  on Shopify

Marnie was very helpful. All my questions were answered and the support was fast and efficient. Professional, kind and patient. Thank you, Marnie!

Nulene

Apr 10, 2024  on Shopify

This app is awesome, I have made a lot of money with it in the past! Marnie is such a great customer support

MEE audio

Apr 10, 2024  on Shopify

Yotpo is great for sure, but man, the support chat is amazing. So fast and helpful. Thank you PL, Regie, John, and Quin for your excellent customer service.

The Skin Cult

Apr 10, 2024  on Shopify

Quin was very helpful and answered all my questions. I had so much confusion on how to verify my TFN but Quin was very patient and resolved the issue in a timely manner.

INCIV

Apr 10, 2024  on Shopify

Joann was a blessing to work with. Little confused on how to begin the verification process for SMS (some things state it's automatic). She was patient and thorough in explaining the process.

Address Oasis

Apr 09, 2024  on Shopify

I've always had a very positive experience with SMS Bump. Excellent support and platform and the recent help I received from Melvin was great!

Orchéa

Apr 09, 2024  on Shopify

Excellent support et efficacité pour nous aider à utiliser l'application. Merci beaucoup Mamie . C'est super efficace

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