Joann C. Was especially helpful, walking me through the process of verifying the company account step by step. She was patient, kind, and provided good customer service throughout the whole interaction. Very good!

Thank you to Johann, he's a very good advisor who helped me very well, I hope you'll be able to come across him. Very good application

Easy to use and if you get stuck support are there to help. I had a good experience with the support (Joann C) i spoke to personally

Melvin was super helpful he was able to rectify my situation in a short period of time. Excellent customer service.

My experience with Yotpo has been great. The agent who assisted me, Quin, was a huge help in guiding me through the process!

I have enjoyed using the app; timing, templates, automations have all worked great for me in the past. I recently had an issue where my TFN required a verification and it prevented me from sending communications...that was an inconvenience as there are only certain times when support is available so I had to wait for assistance but John was very friendly and helped move the process along and answered all of my questions. Thanks, John!

all good ... Specially, Melvin tried everything possible to fix my issue because SMS campaign failed and I needed it fast reaction on Yotpo side thank you

Princess S was a great help with my set-up. I have never had anyone wait until I completed steps. She was very patient and helpful. This is by far the best customer service I have ever had the pleasure of dealing with. Thank you Princess S

Very responsive support. I had a problem sending SMS messages. I contacted support. Marnie quickly understood what was going on and told me what to do to validate my account. In a few minutes the problem was resolved. Thanks Marnie

PL was extremely helpfull and helped me to understand and also solve the problem I was in. Hope everyone will have Melvin to help them out when facing a rough situation.

Shout out to my bro AJ T, the realest support assitant on this platform. Give my man a raise, he deserve it.

I would recommend this app, it is very useful for collecting email and SMS subscribers. Customer service is great too, I had a problem with the Embed form for email and SMS collection and "AJ T" quickly helped me fix my problem

Let me start of by saying that AJ has assisted me in setting up my new Yotpo Email Marketing & SMS right when I started my account! I just opened a new business and created a shop on Shopify.

Reached out to customer service today. I was connected with Melvin. I dread the thought of having to do things involving connecting this and that but Melvin made the process alot more bearable. He is super patient and helpful. Thanks again Melvin.

Had an extremely helpful experience with their support staff (Melvin). Was able to clear up all of my questions and had me setup and ready to go right away.

Melvin F was very helpful. I was having issues with sending out a message to my subscriber, but he helped me and got it done. Thanks alot :)

My integration and set up was completed in a flash with help from Marnie.Off to a great start with Yotpo and eager to dive into its capabilities.

I think this app is great. Easy to use and easy to set up automations. The customer support was very friendly and helpful. PL was the agent i spoke to, she was nice

I am new to Yotpo, and PL was a lot of help with assisting me through the verification process. I am hoping the app is as easy to use as the process was. Looking forward to increasing my conversion rates.

I started off on the free plan, at some point it got changed (not by me) to the "starter plan" of $19/month. All this is billed through Shopify so I didn't see the charges until months later. Other charges were done that I was not aware of. When asked what for they kept telling me they will reach out to the billing department and get back to me. They don't have these charges within my account to see what for. It is ridiculous. I get the charges for reloading my account for the SMS which is $20 each time, but all the other charges don't make sense and so hard to get a hold of someone.